Customer Reviews for U-Haul Moving & Storage of Glen Burnie

4,813 reviews

7280 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(443) 577-4152

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(443) 577-4152

7280 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have a Uhaul place less than a mile from my house, and I travel all the way to this location, because the always have what I need. I Would truly recommend this location.

Samuel S 
Rating:
5.0

Customer did not leave a comment.

ANIK T 
Rating:
5.0

This location have new vehicles and the location is perfect. Clean office area. Good staffs.

Lionel E 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

Dejanee B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

vernell s 
Rating:
5.0

Friendly and helpful staff

Kenneth K 
Rating:
5.0

Customer did not leave a comment.

Chinenyenwa O 
Rating:
5.0

Customer did not leave a comment.

Rhonda S 
Rating:
4.0

I used after hours return in the app. There were no instruction for key return. There was no key return slot or box on the office building. We locked the key inside the truck, in the cup holder. We had to call support to make the app work for turnin. I reserved and rented the truck in my name, but the agent put it in my son's name because he was the driver. The app kept responding "page not working".

Jeremy C 
Rating:
5.0

Customer did not leave a comment.

Mike A 
Rating:
3.0

I was charged a surcharge of $25 for 5 gallons of fuel, after already filling the truck back up with 6 gallons of fuel. I received the truck at half a tank, I filled it back up to half a tank prior to returning it. They said it was initially at 9/16 and had to charge me, I took exception….

John B 
Rating:
4.0

Customer did not leave a comment.

Ralph G 
Rating:
5.0

No improvements needed

LINWOOD M 
Rating:
5.0

Customer did not leave a comment.

Raymond W 
Rating:
5.0

Nothing, everything was great.

Sandrine N 
Rating:
5.0

N/A

WALTER S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jenna L 
Rating:
5.0

Customer did not leave a comment.

Jill H 
Rating:
5.0

Customer did not leave a comment.

Lisa O 
Rating:
5.0

Do what you are doing. Everyone was professional and trained.

Craig C 
Rating:
5.0

The manager Alesha was a tremendous help to me. She was super patient even when I was frustrated. I truly appreciate her. Barbie was amazing as well!

Shawnawn M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHEA S  |  Overall Experience 
Rating:
5.0

Dependable vehicle, dedicated workers

SAMUEL O 
Rating:
5.0

Customer did not leave a comment.

Alexander Y 
Rating:
5.0

Customer did not leave a comment.

Christine W 
Rating:
3.0

The wait time was too long to pick up my vehicle - there was only 1 employee in the front of store. I could here more in the back but they didn't come to help her for a long time.so I had to wait. The vehicle was clean and did the job but I could have used a basic info on how to start the truck etc I kept having to go back inside and ask questions - how do you start the truck - where is the emergency brake, etc

Barbara S 
Rating:
4.0

Customer did not leave a comment.

Liam W 
Rating:
3.0

Customer did not leave a comment.

Ronald P 
Rating:
5.0

Keep doing what you are doing.

Reginald M 
Rating:
5.0

Nothing, the staff was excellent.

Nicholas L 
Rating:
3.0

Just ok

Nathaniel H 
Rating:
4.0

Customer did not leave a comment.

Carroll H 
Rating:
1.0

The customer service at this location is terrible. I have consistently not been able to reach the office for any kind of assistance by phone or in person. My move out was especially a terrible experience. The door was broken entering the facility, dolly's were no where to be found, the trailer I rented from this location had a flat tire and I had to wait 1.5 hours for anyone to replace the tire. This location can be summed up in a few words: lack of accountability

SHAWN P  |  Overall Experience 
Rating:
2.0

Customer service for the people around me was unprofessional. Truck was dirty and seemed like it was falling apart. I put gas in the truck and then got charged as if I didn’t even after I showed them the receipt that I put gas in it. Disappointing experience.

Aaron H 
Rating:
5.0

Nothing

Hugh S 
Rating:
5.0

Great customer service.

brenda r  |  Online Move In 
Rating:
5.0

Once I figured out where my unit was…move in went pretty easy and smooth. Will definitely recommend this facility to friends and family.

KAREN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK D 
Rating:
5.0

Did an over the phone rental order. Customer service representative was very fast and helpful. Got to the location about 15 minutes before they closed. Employees checked me out very fast. I noticed I rented the wrong size trailer and they swiftly swapped me out with the correct size trailer. Loaded me up and no problems with the trailer.

Tyler D 
Rating:
2.0

Have a working app, staff that knows what they are doing

Triston V 
Rating:
2.0

First, I will say that the office staff at this location is fantastic. My wife and I have rented trucks from this location on three occasions and never had any issues with the staff. Second, we were VERY disappointed with the truck we received this time. When we opened up the hatch, it was full of trash to include a queen or king size mattress. It was clear to me that the staff did not properly clean out the interior of the truck which was very frustrating because we had to spend the first hour that we had the truck cleaning it out so that we could use it. This concerns me as between my wife and I we also have two storage units in this facility - so we spend a lot of money with U-Haul on an annual basis. We would appreciate some sort of refund and/or credit to our storage account for our inconvenience. Thank you for your time.

Harly S 
Rating:
5.0

Staff were great. The equipment should be assessed for safety more thoroughly. The pin's holding the ramp to the trailer up had clearly been used for a while, and were worn about 1/3 to 1/2 of the way through. I understand UHaul trailers are somewhat over-engineered, but these minor things could cause significant issues related to liability for the company should critical features fail.

Kenneth R 
Rating:
5.0

Customer did not leave a comment.

Juan O 
Rating:
5.0

Ashley was very professional and helpful

SHERRI V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria S 
Rating:
3.0

Customer did not leave a comment.

onesha O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA C 
Rating:
5.0

Customer did not leave a comment.

Emmanuel S 
Rating:
5.0

Continue the same service.

damian s 
Rating:
5.0

Customer did not leave a comment.

Don B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
4.0

Customer did not leave a comment.

suzanne s 
Rating:
5.0

Customer did not leave a comment.

Eugene B 
Rating:
5.0

Customer did not leave a comment.

GREGORY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel d 
Rating:
4.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Euphemia G 
Rating:
5.0

Customer did not leave a comment.

Bertrand A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER A 
Rating:
4.0

Please do not require a cell phone to rent a trailer ,had to go get a phone from grandchild to rent a trailer to pick up a lawnmower . I have had a home phone for 50+ years ,but that was not good enough .

Maurice B 
Rating:
4.0

Customer did not leave a comment.

Rita S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

Customer did not leave a comment.

Tyrae B 
Rating:
5.0

Good staff

Victor R 
Rating:
5.0

Customer did not leave a comment.

Monique W 
Rating:
5.0

Keep up the good work.

Reginald M 
Rating:
5.0

Customer did not leave a comment.

Dawn M 
Rating:
5.0

Customer did not leave a comment.

Zachary C 
Rating:
5.0

Customer did not leave a comment.

Tim A 
Rating:
4.0

Only issue was there’s definitely a rodent issue in there.

Latoshia E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL A  |  Overall Experience 
Rating:
5.0

Excellent, intelligent, friendly staff!

Alec m 
Rating:
4.0

Customer did not leave a comment.

Melinda W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor R 
Rating:
5.0

Customer did not leave a comment.

Robin G 
Rating:
5.0

Best costumer service I’ve ever experienced

Williams R 
Rating:
3.0

We were overcharged on a one way trip to drop the U-Haul off in another city when we got there they charged us more money and insisted that we went over miles given but they calculated it wrong. We just made the same trip 3 weeks ago and did not cost the same

DONNA P 
Rating:
3.0

Customer did not leave a comment.

aliyah t 
Rating:
5.0

Customer did not leave a comment.

Wendy R  |  First Impressions 
Rating:
1.0

This truck needs some serious maintenance on the steering wheel and the brakes Truck dc 2888f AE81994-AZ

ULISES P 
Rating:
5.0

Everyone was so helpful & friendly. I've used this facility before and I will be using them again in the future when needed! Highly recommend!!

Michelle L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ravi K 
Rating:
4.0

Customer did not leave a comment.

Danelle J 
Rating:
5.0

Customer did not leave a comment.

CHRIS W 
Rating:
5.0

Customer did not leave a comment.

Tim C 
Rating:
5.0

Customer did not leave a comment.

Victor R 
Rating:
5.0

Customer did not leave a comment.

wendy b 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
1.0

Customer did not leave a comment.

Presley S 
Rating:
5.0

Excellent service, Thank you..

Jon N 
Rating:
5.0

Customer did not leave a comment.

Michelle J 
Rating:
5.0

Customer did not leave a comment.

German R 
Rating:
5.0

Very good service

matthew s 
Rating:
5.0

We did have trouble trying to return the vehicle after hours at a Pasadena MD location. The system would not accept our location and we ended up having to have the vehicle an extra day at our expense. I am not happy about that waste of money.

Jillian S 
Rating:
5.0

Great service!

Luis F 
Rating:
4.0

Great experience overall with very quick service. Second time I get a hitch installed at this place and would highly recommend it to others!

FAUSTINO R 
Rating:
5.0

Customer did not leave a comment.

TAJUDEEN A 
Rating:
3.0

Drop off was ok. Trucks should be maintained always!!!!

Steven W 
Rating:
5.0

Customer did not leave a comment.

William A 
Rating:
5.0

Staff were efficient and truck worked well.

Valerie S 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
4.0

I had no discrepancies during my stay at Uhaul. All went well with all points of contact & the facility itself. Thank you for your service.

DEBORAH R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair B 
Rating:
5.0

Customer did not leave a comment.

AMADU S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Halcyeane D 
Rating:
5.0

Customer did not leave a comment.

Ray D 
Rating:
4.0

We ran into a few obstacles from The Host facility but when we got to the facility to drop off the vehicle after a little bit of research. They understood our situation and accommodated us accordingly

Brian M 
Rating:
1.0

vet your moving staff

alec c 
Rating:
4.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Travis Y 
Rating:
5.0

Customer did not leave a comment.

brian B 
Rating:
5.0

Keep the staff you have now.

Crevante H 
Rating:
3.0

My original reservation was moved the day before picking up from one location to another and while I was on the phone with the rep, I asked whether a pickup (rather an a 10' van) was available since I only had one thing to move. It was - but when I arrived to pick up the truck the next day, they asked for verification of my insurance coverage (which I didn't bring with me) - but it put me back into the larger van - which I could have picked up closer to home. Rep who waited on me at the desk could also use a refresher course on how to provide good customer service.

LISA G 
Rating:
5.0

Customer did not leave a comment.

Olatunde J 
Rating:
5.0

Everything was Great thanks for good service.

Keith S 
Rating:
4.0

Customer did not leave a comment.

DONNA P  |  Overall Experience 
Rating:
5.0

The customer service rep who set up the trailer was on top of his game in quickly helping me and the other customers in the store that day. No delays, no problems.

Howard W 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

Vickie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TORRANCE T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE L  |  Overall Experience 
Rating:
5.0

Amazing staff! They were friendly and pro-active. They always checked in with me to see how things were going. Super clean facility and well taken care of. Well lit and in great shape. A+

ANDY L  |  Overall Experience 
Rating:
5.0

The only reason I did not keep the storage unit is because I lost my job. The staff is top notch and very helpful.

KEITH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOSHOOD A  |  Overall Experience 
Rating:
5.0

Thank you

Terrance S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan P  |  Online Move In 
Rating:
5.0

It was and always a pleasure doing business with you all.

william v  |  First Impressions 
Rating:
5.0

Very good attitude and made me fell at home.

EDWIN D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tavon A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy F  |  Overall Experience 
Rating:
1.0

The setting up process takes way too long since you your employees do not even know what they're doing. They also like to make promises they cannot keep neither have the time to show me what exactly to do. I only went here cause it was cheap and I really needed to move my stuff out but I shouldve went to some other storage place since the manager never returns my calls.

Phillip P  |  Overall Experience 
Rating:
5.0

I wish I didn’t have to pay extra for 24/7 access to my belongings.

shawn p  |  Overall Experience 
Rating:
5.0

The stafff are very friendly and helpfull

Julie S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEFANI M  |  First Impressions 
Rating:
1.0

I had a few difficulties in finalizing the storage space due to other circumstances but the staff was still cooperative, polite & pleasant on both transactions. I appreciate that. The storage area is very clean & has good security features. I'm grateful & like it.

DEBORAH R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA O  |  First Impressions 
Rating:
5.0

The office staff made this experience so much less stressful. Thank you so much.

LOGAN W  |  Overall Experience 
Rating:
5.0

Most helpful staff I have ever encountered in the process of moving. A+

LOGAN W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monefa D  |  Overall Experience 
Rating:
5.0

We check in at 7am on 11/15. The lovely woman who checked us in was quick, courteous and professional. She did a great job and supported a worry-free move-in experience.

SHERRI V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tajae A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY H  |  Overall Experience 
Rating:
5.0

Never had a bad experience and everything went well having my things secured.

Jennifer P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melinda K  |  First Impressions 
Rating:
5.0

The lady at the facility was very helpful with the 1st time set up and instructions on how to use the unit!

JULIA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy L  |  Overall Experience 
Rating:
5.0

Ronald Garrett was really helpful, handsome, and humble

Ronald G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DR B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashia T  |  Overall Experience 
Rating:
4.0

Mr. D was extremely helpful, patient and professional at the 7280 Baltimore-Annapolis, Glen Burnie, MD location.

DR B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYLAN L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kinga G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAEL A  |  Overall Experience 
Rating:
5.0

Payton and Alicia were extremely helpful in handling what I needed.

DHEMARIA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry B  |  Overall Experience 
Rating:
4.0

There should be closer monitoring of the customer assistance stations. On my move out day, 7/26/23, attempted to contact office using the station, and the call was never answered. if there was a real security risk it would've gone unassisted.

John C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S  |  Overall Experience 
Rating:
5.0

Perfect service, no notes. Will use again should the need arise.

Adam F  |  Overall Experience 
Rating:
2.0

The most recent staff members are not customer friendly. They are also very slow with everything. Because the location is busy they have provided short cuts to processes. The number one issue with this location is the set-up outside for vehicles to new returned. The location of the returns has on several occasion blocked the entrance into the area where the storage facilities are located. They have recently put up a sign to not block the area, but it has not helped.

Tonya B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Christina K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie T  |  Online Move In 
Rating:
5.0

The best

Larry S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S  |  First Impressions 
Rating:
4.0

Some problems with the keypad access and alarms.

Joseph D  |  First Impressions 
Rating:
3.0

The only issue I had was the rodent problem.

Bernard C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DONNA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FONTELLA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hemech N  |  First Impressions 
Rating:
5.0

Execellent Customer Service, Clean/Well Lit/Available Vehicles to Utilise. Miss Alesha McElroy/ team members are very attentive to customer requests. We appreciate you all.

WAKABOCHA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Caprice C  |  First Impressions 
Rating:
5.0

I would recommend this place to family and friends. This place was very clean.

thelma R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brett g  |  Overall Experience 
Rating:
5.0

This location is amazing. I’ve had different experiences at many other Uhaul locations but by far Glen Burnie remains one location that I would recommend to anyone.

Alexander M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMIE E  |  Overall Experience 
Rating:
5.0

They are so professional and wonderful I love the two ladys at this location

Tanya S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA H  |  First Impressions 
Rating:
5.0

Every one was very helpful. When I couldn't find my unit I got an escort. Haha..mike was very professional and went above and beyond..Thanks!!

LEAH J  |  First Impressions 
Rating:
5.0

Vikki was incredibly helpful and provided an excellent service.

MARLUY T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario C  |  First Impressions 
Rating:
5.0

Always professional! Miss Blue (that's what I call her) is the best!!

Marquita R  |  First Impressions 
Rating:
5.0

I love you hon because you’re very professional, helpful convenient all you can think of I would definitely recommend them to some of my friends

TAMARA R  |  Overall Experience 
Rating:
5.0

EXCELLENT STAFF AND MANAGEMENT

VANESSA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent N  |  First Impressions 
Rating:
5.0

Barbie at 7280 Balto Annapolis Blvd in Glen Burnie was AMAZING. VERY knowledgeable and was able to get me out quickly after waiting about 30 mins with guy that CLEARLY needed to be trained even tho I was told he had been there awhile.

Celeste B  |  First Impressions 
Rating:
5.0

I was in an accident with my grandson my husband overdosed in December my mom is transitioning as we speak I had to do it all alone a few times employees came and helped and even told me when I went back to clear everything they had it I appreciate Uhaul so much Thank You you will never understand how much you helped me God Bless that whole team you are awesome

NEKEIDRA C  |  Overall Experience 
Rating:
5.0

A well maintained facility and I will use it again in the future.

WESLEY D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gabrielle W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine O  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION R  |  Overall Experience 
Rating: