Comentarios de los clientes para U-Haul Moving & Storage of Glen Burnie

Great customer service

Special shout out to Tony Patterson - Professional, customer oriented, extremely helpful. A pleasure to do business with U-Haul on B&A Blvd. Many thanks!!!!

you do excellent job already

Something is seriously wrong here. My final destination was Norcross, GA which is where the equipment was returned.

They were super helpful!

My overall experience was good. But I was told that if i did not use the truck for the allotted days and under mileage I would get money back. That was not the case. I reached out to customer service and they told me that wasn't the case that it didn't matter if i returned early. I reached back out to customer service and no reply. It's frustrating.

Not much excellent service the gentleman who helped me hook up the trailer and hooked up my car was very friendly and very helpful very nice people there

My overall experience was pretty good but when I tried to return the truck, the website would not allow me to return it. This in itself dropped my rating because I was there for over an hour trying to return it. It should have been a simple thing to do but it wasted my time and frustrated me.

prompt professional

Very helpful staff, excellent service!!

I returned the equipment a day early and after hours. I was not able to complete the online afterhours return. The website kept saying I needed to enable my location when my location was enabled. Other than that, the transaction was efficient.

the van has serious transmission problems and was unsafe. customer service credited me for use of blankets in exchange for my personal safety. holy-crap! never again

One of the best experiences I have had with moving and renting equipment. Everyone was great!

Staff was very helpful and friendly

Alesha was outstanding with her services. The entire team of ladies were exceptional in every sense of the word. Thanks Uhaul for another great experience.

Would have been nice if the corporate support people who set it up told me a needed a round lock

Clean. Great customer service from Angela. Truck was ready and waiting for me.

Why was I charged $89.30 for a truck that I only had for 2 hours.

I had a great experience. I just wish the truck was brought to me at the front because it was dark outside.

Order a 20 foot truck for 6 am. Got keys for a pick up truck. Had to wait 2.5 hours since the manager was running late to open the store. Finally get the 20 foot truck and the furniture pads and dolly were missing

all good

This is my go to Uhaul location even though there are locations closer to where I live. I always get excellent customer service here. I appreciate the service I received checking in and out. I had cell phone issues but was accommodated quickly.

All of the staff at this location are very friendly. The service is great, I visit this location every week renting a vehicle. Continue smiling it goes a long way. This Covid 19 Pandemic has caused many families to loose their homes and apartments so having to move out of where one was residing is challenging. Just keep smiling when a customer comes in for service.

Thanks for the fantastic service. I wish I had gotten everyone's names but everyone was so friendly and helpful. It was a rainy day and they had a line when I got in but they kept everything moving, got everyone taken care of and when I dropped off that night it was even easier. Will definitely be using again and I recommend you do too😊

Excellent service, continue to give excellent customer service.

Great service

You are doing a good job already. I can't think of anything else you need to do.

Excellent personnel, Mister Carr was professional personable and thorough in the entire process.

Only complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.

The two ladies that we dealt with in the store/location were very friendly and helpful

Just keep up the good work.

Excellent Customer Service

My experience with the staff was excellent! They were friendly and helpful. The vehicle was just what we wanted and was well maintained. I want to thank the staff for all their help guiding me through my rental. I highly recommend the UHaul store . Thanks

Bad costumer service really bad

I have recommended friends and family to rent from this facility. The staff is are very professional. Not a long wait time to check or to check out.

Friendly staff, fast in store transaction. Even though I ordered online, your app would not pull up my account.

AAA*****

Checking out was quick. Checking in was very slow. There were 3 customer service people and 8 people in line. Very slow.

truck roof leaked

Excellent location! Always a quick rental and return process. A+++

Great experience with very friendly and knowledgeable staff.

Was a little shocked that I wasn't informed that there where 2 different charges. Also don't think the mileage on vehicle was stated correctly. Only made four trips with vehicle..was informed about the 1.29 a mile, but for a total of about 10 miles for each trip to an from new home. Was charged for a way greater mileage. Did notice miles Saturday morning but forgot to call business doing our move which is my fault I know. When you rent before to check mileage carefully on how far you travel.

The customer service at the U-Haul center was outstanding, caring, and understanding. Thank you

Very knowledgeable and very friendly employees!

Beat team ever

Great location with friendly staff! A+++

The customer service is amazing. The staff is very professional in the way they handle everyone who come in to rent vehicles.

The pick up was very slow. The woman must have been new. She seemed very nice but not very knowledgeable. Drop off was the great service I've been experiencing.

I will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.

I had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.

The manager/owner at this location was awesome.

Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good

Great Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...

Had no issues and was a seamless experience for me

Great experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!

Just wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.

Nothing at this time. R2-D2

Jay the manager was a top notch guy to deal with

Upon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.

I opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.

Everyone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience

The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong

Needed more Dollys. The owner was Very nice and clear

I enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.

Check in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.

Staff was very helpful and friendly. Went out of their way to help me.

The staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.

The service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!

It’s a well run facility. Everyone I encountered was polite and helpful. Super clean!

Love my experience with your company. And will return if I need another storage unit in the future. Thanks again.

They need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.

The only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay $20 when I didn't want to. That glitch should be fixed.

Especially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart

Thanks.

Really great customer service! Very helpful during this time

Thank you!

The staff was excellent! This is one of the best storage/uhual locations ever.

I made the mistake of thinking I received a 2nd floor unit instead of a 1st floor unit and asked the front desk for help. They were polite, professional, and quick to set me straight and on my way.

The staff at the Glen Burnie location was awesome , everyone was very pleasant and helpful.

Very good experience, during a stressful time.

Definitely thee best uhaul storage place i have been to or used. The manager is definitely A1 in my book thee uttmosy customer service ever and they always aim to please and he saved me money on this

Quick, easy great service.

Couldn’t get anyone on the phone on Christmas Eve

Went to move my things into my unit but it was locked with a facility lock after store hours

So far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.

Clean, fast and efficient

I will NEVER recommend UHAUL to a friend. I will recommend NOONE EVER uses you. I AM STILL having issues and have had nothing but issues. Everyone I have spoken to is INCOMPETENT at UHAUL.

Uhaul is second to none.

Wonderful facility, excellent staff, super helpful, and clean. I went there for propane regularly and ended up getting a storage unit because the place is immaculate. Great experience, thank you.

Wish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w

Great customer service!

Employees are very pleasant and knowledgeable.

Very Good.

Thank you for your help on short notice.

Great service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly

Best service and friendly

Best service very friendly

Is a great service

Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.

Yuyy

N/A

Process was smooth and easy

The staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.

Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.

Wonderful service and great people!!!

Clean and organized facility. All of the employees were very helpful and engaged.

Love all the guys here!

The staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.

This was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.

Very friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.

Jay was professional and helpful. Thanks

Manager and lady at the desk were very helpful and professional. Fantastic service!!!

Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.

The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back

Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!

The staff was very helpful and courteous to my needs.

Very informative and polite. Couldn't be happier with my choice to use them!!!

The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.

Awesome Service!

The staff was also very very helpful!

Thank you

I will continue to do business with this company

My Uhaul experience was excellent. I would absolutely use them again.👏👏👏👏👏

Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.

.

Very clean facility and friendly staff

Everyone was very helpful.

Brock is very engaging and went out of his way to assist me. Nice guy!

had very low storage rates to other nearby facilities.

Nice job and good communication

The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin

The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul

Everyone was always friendly and helpful.

Everyone was friendly and helpful

Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.

Thank you!

This is the best U-Haul experience I’ve ever had. The staff here was so helpful and did an outstanding job. Thank you!!

The team a U-Haul was very helpful to me the whole time I use y'all service

Very thing was excellent. All the employees were very helpful in everyway.

The staff seemed a little annoyed when we showed up on time.

The manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.

NONE

The storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders

You're 10x10 are only 9x9

Everything was good

The entire staff were kind, friendly, and extremely helpful.