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Phillip Y.Customer Reviews for U-Haul Moving & Storage of Glen Burnie
Testimonials From Recent Customers
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I love the staff, their professionalism is always appreciated and good.
Twanda M. | First ImpressionsThe whole second id or calling someone to verify identity is a bit much
Priscilla H.Very professional
JOHN C.I got the uhaul and it said 3/4 full gas on the card from the receptionist, but when I got in the truck it was just over 1/2 full of gas. So I went to the receptionist and she confirmed the gas was just over 1/2 full and not 3/4 full and she said to call a number. I was moving and didn't have time to fix your mistake. I left the uhaul with over 5/8 gas. But I have a gas charge. Complete fraud... I intend to sue and bring that receptionist as a witness if this is not corrected.
Matthew H.They over charged me and gave me 3 different excuses of why they added that charge
JAMES P.The workers had some kind of attitude when working with me, the truck was filled with pet fur and trash in the cab, I was pointed in a general area of where the truck was parked from inside the truck was parked a little bit away and it was raining pretty good while I was walking to the truck.
Ryan Martin M.Horrible experience from beginning to end
SHAKISHA S.Easy to reserve a truck and excellent customer service.
CHARLES M.Customer service staff was very helpful and friendly. I was in a fluid situation in terms of truck rental and then storage needs after I loaded. The staff was able to get me setup quick and make sure I was taken care of
Robert R.Truck was smoked in wasn't in best mechanical shape mirrors couldn't be adjusted from inside the truck
LARRY L.They were mice 🐁 dropping etc and mice 🐁 they got into my stuff that why l was afraid to go back into the unit my unit were 2224 not mice 🐁 free at all l don’t think l need pay all late fees etc and be refunded all of money 💴 that l ever spent l took some pics of my stuff that were left to afraid to go back to collect the rest of my stuff so l was charged late fees and penalties and keep getting charges for a storage space ineffective with mice 🐁 dropping etc and mice 🐁 in my stuff etc was no happy at all not good with the mice 🐁 etc .
Sharon N. | Overall ExperienceNot enough help. Two employees cleaning and servicing RETURNED VEHICLES. One employee working inside location. Had to wait too long to get CHECKED-IN. Employees working outside did not have good customer skills. Employee outside said she could check you out but she seemed irritated to answer any questions. In 40 years of dealing with U-Haul I have never felt so uncomfortable. I noticed how making BLOCKED IN traffic didn't seemed to bother the vehicle cleaners at all. Why not stop the cleaning for a few minutes and take care of the customers.
SUDIE B.Tanya was very professional and knowledgeable about the equipment. She seemed to be in charge and answered my questions and she went out of the way to make sure I was taken care of. Thank you Tanya
BRIAN J.The store was organized and clean and staff was very pleasant and professional.
EARL H.Always a great location to rent from!!🙌ðŸ¾
JEFFREY P.Serve cupcakes and And cool aid
ROBERT S.I apologize if the name is wrong but Alicia (the manager) was absolutely amazing!!! I needed to return my trailer as well but had accidentally selected the wrong location. She was able to help me through the entire process making everything so simple! She was great!
Ashley S. | Online Move InVery pleased with the equipment that I rented. Would come back to this location again and again. Professional staff greeted me when I return vehicle.
Bryan C.The staff was FANTASTIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WAYNE H.Alesha was great very helpful !! She’s a blessing thank you !!!! Great employee !
CHARLES O. | Overall ExperienceThe uBoxes are a great option to the Pods' product. I was glad to have discovered uBoxes. My goods arrive tmrw/Dec. 14th, so I await to learn how that goes!
Gretchen P.I appreciate that everyone was on point and on time. The staff was so pleasant. Will definitely recommend this location.
KATURAH B.All went well. Nice people, clean equipment.
Kenny A.I've like uhaul, and I'm happy with the service I was provided, nice customer service, vehicles are well maintained.
WILLY M.This location as a service center is the best one stop shopping venue. Because it is a service center, you can see examples of all the equipment to take measurements and determine your needs, make the reservation in person and have the confidence that when you come for the equipment that it is there and that you will be serviced all in one place. On line search does not default or steer the end user toward the service center. Instead, the convoluted process of requesting equipment at one location, then be directed to another location that may be unknown to the requester, does not instill confidence. When we needed additional equipment associated with the towing receiver, we ended up being directed to the service center near by. Now I only go directly to the service center....can see what my choices are, get what I want, talk to someone to confirm equipment details and availability...stress free. The totally on line process not for me.
MARC C.Solid location, helping me with issues resulting from never being given equipment but charged for it.
EVAN S.Excellent customer service.
RAUL C.I was mistakenly charged for safedrive after I told the register attendant I am declining. This was in my original reservation as well.
JAMES K.It was great having a nice, clean and secure location to store items in for a temporary period of time. The location of my unit was easily accessible, and the perfect space for the items for which I needed to be stored.
Melissa M. | Overall Experiencestaff were all very friendly and helpful. I've rented from this location twice now and both experiences have been very positive.
WAYNE B.Extraordinario servicio al cliente
JASPER H.Alesha is very responsive, professional, approachable, efficient, and kind. Amazing customer service!!!!
Tasha H.Impressive location in terms of size, volume, offerings,etc. Staff friendly & helpful
Chris S.The brakes squeaked really and the drivers side door would not close completely. I had to slam the door really hard in order to get it to close.
GREGG P.The service was great! We were looking for a rental to carry hardwood flooring material at the last minute, and every rental place we went to was booked for the day. This location went out of their way to ensure we had a van to use. Thank you so much!
CHRISTOPHER T.Great customer service I will be back
Jasper H.Very pleasant, helpful, and nice. Assisted in unhooking the trailer and got me on my way quickly too.
Edward K.Staff were very pleasant to work with, and were very knowledgeable.
Gilbert B.The customer service was great! The young man that demonstrated how to load my vehicle went above and beyond the scope to make sure I understood what to do.
ADRIANE C.I moved out of my storage on Nov 1 , I called and closed my account . I moved out of state and they still charged me for rent and late fees. No one checks those units or they would have double checked and that would have verified my move out. When your moving 500 miles away you don't think to take names so I can't remember who it was that I spoke to that did not close out my account. My wife and I spent about $7k with uhaul moving and they want to be greedy and get one more month and late fees . I will take this up with my bank and credit card company. Next time I will go with Penske .
Wallace H. | Overall ExperienceEverything went great! On time... friendly...looks great.
rick P.I can't say enough about how perfect this rental was! Javon and Alicia were wonderful to work with. They were prepared and professional! It could not have gone more smoothly. I will be using this location exclusively in the future. THANK YOU!
Fred W.Trailer had trash and debris in it left from the previous customer. I cleaned it out. Otherwise Alesha was very helpful and a pleasure to do business with.
Perry P.My truck I placed on hold was given to someone else. Highly unprofessional thing to do. I had a staff hired for the day. This put me in a large bind. They said they couldn't a thing about it. I called customer service and they were easily able to get a larger truck at the same location. Unfortunately the truck had no passenger seatbelt for my daughter. Very scary. The truck had over 168k miles and felt like it was literally falling apart every bump I hit. Then after all of that when I returned it. I asked for a receipt because I now have zero trust in this location and the lady rolled her eyes because she didn't want to get off her oversized butt to do her job that Uhaul pays her to do. Not once after all that happen did I raise my voice or even get upset. Didn't need their nasty attitudes. Absolutely terrible experience!
DAVID S.Nothing. Was an outstanding customer experience.
BRAD F.I had my belongings in the uhaul in Glen burnie md. The one gentleman that help me was great. I had my things there for a year and some months. When I went one day there was mouse traps everywhere. I was very upset that I was not noticed about the problem , but then thought it would be best that I removers my things a.s.a.p ( that day). The people that were working there did not really think nothing of it. So now I have to spend money to put my things somewheres else and I have to get all my furniture cleaned. For the time I was there I felt confident that my things were safe but it did nothing but cost me more money . I would not recommend uhaul to anyone. I feel that this situation could have been handled with more concern for the customer
Monique P. | Overall ExperienceStaff was helpful and attentive.
WILLIAM W.Excellent customer service.
CENA L.My only issue is that I filed the gas tank at the SAMS's club gas (2.2mi away) and yet the gas meter showed less than a full tank. I was charged a gas fee. Additionally, the overages were not present on my account when I logged on with my laptop. This would/could lead to an additional administrative charge due to lack of payment. This gives the impression uhaul is now a company that will nickel & dime their customers. I'm disappointed!
KEVIN O.We were shooed to the parking spot and no assistance was provided upon drop off.
Alicia T.Staff is extremely helpful. No improvements.
Joanne B.This was NOT where we were scheduled to drop off. Went to the place scheduled and were told to take it to the other place. Was told I got a text (which literally came in when I pulled into the first location) but it didn't tell me where the new location was.
KAREN Y.Rent clean vehicle and repair vehicle dents and scratches before renting vehicle to new customers. I was very digusted with vehicle having dirty muddy hand prints on the back of truck bed. The bed of the truck smelled like a landfill.
ILSIA M.Bueno
JAIRO C.Very disappointed. Had to wait 30 minutes in line to get truck which made me late meeting movers. On the back end I had to wait for storage facility to open and delivered truck 30 minutes late and was charges $40 and another $12 for a half day insurance. That's BS. So you can deliver truck 30 minutes late but I can't return it 30 minutes late
GERARD P.Everything was excellent, especially the layout & cleanliness of the restroom.
Kenneth J.While my rental agreement is still active they moved someone else into my unit, which is involuntary co-leasing and is illegal since 1922, I hope this gets resolved soon. My stuff is currently locked into my uhaul!
Christopher M. | Online Move InEXCELLENT CUSTOMER SERVICE FROM START TO FINISH......
David A.You approve on everything truck broke down on me you guys didn't even offer me another truck off for me anything I had to fight to get a refund because my truck did not work I would not recommend anybody using U-Haul I recommend on the go to Enterprise they have a lot better equipment
Jeff R.Customer service representative was exceptional in every way.
Nokie T.The staff was great. The facility is nice. I am only giving a 3 star rating because the unit size that I reserved (and got a confirmation for) online was not available when I arrived, ready to move in. I had to take a bigger, more expensive unit instead.
Jason S. | First ImpressionsVery helpful and detailed in their service.
SHARONLYNETTE M. | First ImpressionsStorage reservation not documented on the phone call. I was told that she would reserve the 5x10 but I could check on moving day if bigger unit was available.Nothing on reservation information mailed after the call confirmed the storage reservation. Day of pick up was provided a storage space and requested 24 hr access. Arrived at 9:45 pm and could not enter the unit. Called 24 hr surveillance number and no answer at the intercom. Called number posted that went to voicemail and then to sieve. Called National Uhaul customer service who suggested we text the number. I have screen shots of the text. Went in after 7 to report in person but But no response until 10:15am the next day asking about the truck return from the general manager.Recounted the lost hours of moving time because we could not unload the vehicle. She explained that there was an additional step for 24 hr access that had not been explained. She said she would extend the contract after speaking to other customers with reservations. No return call was given and I am now unable to get anyone to answer the line at 4:38 pm. ( location closes at 6). Moving is stressful enough without depending on transportation and storage from a center that not paying attention to the details.
Gina J. | First ImpressionsStaff was very helpful !
terri b. | First ImpressionsVery time consuming and difficult to register on line. It took and hour and half for a person who is not electronic savvy to do this without help on the phone, and the 40 min wait time for help from a representative was ridiculous
Harry H. | First ImpressionsWonderful experience and very helpful and informative. Thankful for the staff.
Teresa S. | First ImpressionsThank you very much for a excellent experience with your company. We are still in the pandemic, but your staff still perform great. I got to meet Tyra….what a great customer service representative she is. I appreciate the service. KUDOS to Uhaul. Thank you keep up the good works.
janet c. | First ImpressionsVery understanding management of my bad experience @ 2110 West St. Annapolis UHaul location....nightmares down there...only bad UHaul experience in 30 years
James S. | First ImpressionsThis uhaul facility is wonderful and I will reckconmend this site to others. Gracias.
KIM Y. | First ImpressionsEasiest move i ever had
Jeff I. | First ImpressionsMy experience renting a unit at the Glen Burnie UHaul facility was outstanding! The staff was courteous, kind, helpful, friendly, and responsive. The facility itself is clean, secure, and well-maintained. I could not have been more satisfied with my experience and would highly recommend this facility to anyone needing storage space!!
Elizabeth K. | First ImpressionsOutstanding service!
Edward L. | First ImpressionsI’ve checked around to the other local storage businesses and U-haul’s prices and convenience could not be beat.
Micth p. | First ImpressionsJay and the other attendants there were patient and helpful. I've never rented a storage unit in my life and they made a "pain in the *ss" life event slightly more bearable.
Jeffrey G. | Online Move InThe staff was ABSOLUTELY AMAZING! So helpful & kind.
Faith P. | First ImpressionsI've rented a 10x15 unit. Everything is great--except that location's storage unit assignment process. As you likely know, a 10x15 is actually and 5x10 combined with a 10x10 unit. I would like to have units as close to the elevator as possible. Alas, Uhauls "policy" is that they have to be right next to each other. Hence, I've been assigned two units as far from the elevator as possible. It's a lot of extra effort to get my furniture items to/from the units.
Stefan K. | First ImpressionsAwsome people going above and beyond.
John W. | First ImpressionsOnly complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.
Ashley C. | First ImpressionsRented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good
Robert P. | Online Move InThe first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong
Charles w. | First ImpressionsVery good experience, during a stressful time.
Vanessa C. | First ImpressionsQuick, easy great service.
John D. | First ImpressionsSo far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.
Laurie H. | First ImpressionsWish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w
Michael S. | First ImpressionsEmployees are very pleasant and knowledgeable.
Garrick G. | First ImpressionsOnly complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.
Paul F. | First ImpressionsYuyy
Gary D. | First ImpressionsExcellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.
Nanette M. | First ImpressionsThe people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin
Wendelin W. | First Impressions