Comentarios del cliente para U-Haul Moving & Storage of Glen Burnie
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Glen Burnie
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William M. en
Every thing was Great.
Tyra W. en
Costumer service was excellent!
Frederick B. en
Cost was slightly more than expected, but over service and equipment was great! Definitely will consider this location in the future!!!
Kathy W. en
More sales persons available
Michael H. en
More Staff on Saturday. The wait to rent a piece of equipment that was reserved was terrible. A lot of people complaining about that. Maybe you should have one line for people that reserved equipment. Your computer system needs updating. I tried to reserve a trailer at one location; your system said it was available; a rep call me only to say it was not available at the location the said it was and had to go to different location. that was fine. but a rep should not have needed to tell me that. Overall, the staff was knowledgeable and helpful.
Randall P. en
The young man at the Glenn Burnie store who helped install the hitch ball, lights, and trailer to my Tesla was awesome! Knowledgeable and friendly! The grumpy man at the Odenton location needs lessons from the guy above! We made online reservations for a utility trailer and got an email giving us a confirmation number for the Odenton location at 10am. When we arrived at 10am we were told by mr Grumpy that they didn’t have a trailer for us and we had to drive to another store. That freaking sucked and had he be nicer about it, it wouldn’t have been that big of a deal.
Stephen V. en
Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.
Stephen V. en
Jay and his staff are great. Super helpful and willing to work with any situation. Best moving experience I have had.
Mike W. en
Great service and great people. 10 years later and I think you figured it out. .
patricia m. en
Great Customer service provided by all Associates/General Managers. Helpful and extremely knowledgeable of all products/services. Thank you
Gary H. en
Discounts
Renee F. en
handled the mess up of the local vs one way rental wonderfully!
Mark W. en
Everything was great. Clean truck and a friendly staff.
Michael S. en
Apparently a lot of confusion over the reservations placed by another U-Haul location. Finally sorted out. Took too long, then a long hike back to the truck. Turns out, was rented the 'wrong' truck. Leading to many phone calls and time to sort out when we needed a second day.
DENISE E. en
Thanks for the great service
janet l. en
Fast and so easy thank you
Eric K. en
My customer service was great the guy at the counter was very courtesy and quick
David W. en
They went out of their way to make sure everything was right. Jason was extremely helpful.
Christine M. en
Everyone was friendly and very helpful.
Amber B. en
Really really great experience. The associates were pleasant. The process was quick. It was just really the best rental experience I've had.
ANGELA S. en
excellent experience!
Ronald C. en
The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back
Kathleen S. en
Super nice and respectful
RANDY B. en
Staff was wonderful.
dollery d. en
They were all very kind, excellent customer service! When we returned the vehicle, it was like I was being helped by a friend. Thank you!
shertina s. en
The customer service at this location was AMAZING!!! However, the trucks breaks were terrible and quite scary and it needs a wheel alignment... it was truly a scary ride!
James A. en
Great location. Friendly staff and quick and easy rental and return! A++
Chris V. en
Great location. Friendly staff and quick and easy return! A++
Steve R. en
Na
Timothy S. en
Very nice people, easy turn in
Jeremy B. en
The best customer service I've experienced with uhaul. Will recommend this location.
Donna D. en
My only disappointment was that after believing I filled the gas tank back up to quarter I was charged $10. 00 anyway.
Benjamin M. en
Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!
LEON W. en
Great experience.
Hugh S. en
Great counter personal great location
Dennis C. en
Drop off location no longer related to uhaul. Very frustrating to find out upon delivery that we had to go to a different location . Can’t believe this could not be identified before hand . Rude at location and customer support less than helpful. Very poor for a national firm
James A. en
Great location - Friendly staff and quick and easy rental process. A+++
Scott S. en
Both of the store reps were very professional, knowledgeable, courteous, and helpful.
ANITA R. en
Nothing
mark j. en
Seamless process.
tobie b. en
This location was a drop off
Nicole P. en
The staff was very helpful and courteous to my needs.
Daniel S. en
The staff was very friendly and was quick getting me out as well as processing the return.
James A. en
Great location with friendly staff. Easy process. A++++
Larry S. en
It took 1 1/2 to do the paperwork so I can take trailer. The place was closed where I was picking up my truck when I got there. I had to get a hotel room and pick up the next morning. My wife had to miss work
Stephen V. en
Very informative and polite. Couldn't be happier with my choice to use them!!!
kenneth s. en
Nothing everything was as expected. Keep up the good work. Thanks.
Janine H. en
The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.
Eugene B. en
Very professional, outstanding service
Emmanuel G. en
The cashier put insurance onto my rented trailer without my consent then claimed they could not take it off. I am highly disappointed and will never rent from U-Haul again.
Adam D. en
Simply the return process...to many trucks blocking the road...
Jeff H. en
Very friendly and helpful.
Ronald K. en
It was raining and the person who checked me in was very nice and not sure what he could have done more than what he did - great experience
Brendan N. en
Brock was helpful and efficient. I was in a hurry and he made the rental very easy despite the computer system giving them issues. Will use this location any time I have travel needs
Chelsea W. en
Awesome Service!
James A. en
Great location! A++ Best location in the area by far. Thanks for the quick and easy rental!
Christopher V. en
The best location in the area - friendly staff, easy pickup and dropoff. Highly reccommended. A+++
Chris B. en
Top notch U-Haul location! Nothing negative or constructive to say. They were flat out perfect!!
Nicole Y. en
I was charged for a storage room that I did not order on this order. My items were delivered to Miami and this location charged me $92 for something I did not request. U-Haul Moving & Storage at 36th St 2460 NW 36th St MIAMI, FL 33142 Please I would like a refund ASAP.
Victoria H. en
great location, great service
nathean m. en
Seemless. Wouldn't change a thing
Tammy Q. en
The staff was also very very helpful!
anthony m. en
I've used a lot of U-Hauls over the years this by far is the best courteous service fast service very pleasant people to work with we did a local move but needed the truck for two days and they were more than willing to accommodate us great service thank you very much
Mischon W. en
The truck had not been cleaned and it smelled of cigarettes. I had to ride with the windows down so I could breathe.
frank s. en
U Haul it REALLY need to install a trailer hand crank for unhooking the trailer over night while traveling. The trailer is just too HEAVY to unhook.
Anthony M. en
Checkout machines and credit card pads need to be updated. We're glitching during checkout. Information had to be entered manually
Macario M. en
Better service improve how you treat people
Brandon R. en
They were, quick, efficient, friendly and very accomoddating.
Tammy S. en
Thank you
Ruby B. en
Everything went well and the employees were very nice and helpful
Nassrine M. en
Very professional employees.
Nathean M. en
everything about this experience was superior to other u-hual rental experiences ive had in the past
Darlene K. en
Returning the truck was a breeze. My storage unit was ready and I moved thru check in quickly so that we could unload. Great job!
DARIUS P. en
I will continue to do business with this company
rosemary m. en
My Uhaul experience was excellent. I would absolutely use them again.👏👏👏👏👏
Robin R. en
Excellent service from the beginning to the end!
Judy B. en
U-Box was great. Used moving help to get it loaded which worked very well. Will use it again for the next move.
anthony g. en
This Glen Burnie location is the only local U Haul office I will use to rent a U Haul truck.
Felicia B. en
Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.
John L. en
Personnel were very helpful
Flor R. en
This location always has what I need when I need it.
John B. en
Your employees were outstanding.
Karen F. en
I absolutely trust all of my moving experience with Uhaul! Customer service is polite and professional as they put my anxiety about my move to rest!
MELISSA S. en
This location was amazing. The employees were super nice and helpful. I would definitely recommend this location and use them again.
Bradley C. en
Brock was awesome! I have absolutely zero comments to make! It was perfect experience.
Jo Ann R. en
.
Christy D. en
Very clean facility and friendly staff
ashley h. en
I was misled by the price. Told it was $19.97 rental plus mileage and I had to pay for gas used. Wound up paying $165 for 5 hours. Total rip off.
bob s. en
Complete professional courteous service. Had a hitch installed on my car and a few days later had a trailer rental. The trailer size that I had reserved was not available on the day of pickup. This local office and U-Haul corporate did everything they could to make sure we had the equipment we needed for our mission. Long story short is we were upgraded at the cost of the original equipment. This took a few phone calls and a little bit of patience while they located equipment. Well done U-Haul!
Bayette S. en
Ms.Tenisha was very unpleasant and unprofessional very rude and didn't want to help at all.
Linda C. en
Nothing to improve as great customer service was offered
Kenneth M S. en
I had to go to this location because the location I was originally working with did not have what I needed. I was pleasantly surprised, this store had excellent customer service, everything you could ever need for moving, everything was super clean, and the location was easily accessible.
Margaret P. en
Everyone was very helpful.
JOHN C. en
Everything 100 percent
bob s. en
No improvement needed. Keep up the great work. Very professional and courteous. I started my hitch purchasing and installation process about three weeks before I was going to need a trailer. Parts had to be ordered and then back ordered. They arrived in plenty of time to do the installation for when I needed to pull a trailer. All staff members that I had contact with were very flexible and couldn't do enough for me. Thank you Glen Burnie (B&A blvd) U-Haul for a great experience. Bob S.
Mark D. en
None needed to improve
Erika K. en
Truck needs an alignment. Other than that, everything was great!
Patricia M. en
Brock is very engaging and went out of his way to assist me. Nice guy!
Christine d. en
$1 a mile seems ridiculous
rodney t. en
Staff was very professional and they kept me informed throughout the installation process. I would recommend this location.
Amber H. en
Rented from this U-Haul location several times. Always clean and staff are polite.
James A. en
Great staff, always quick to get me in and out at pickup and dropoff. Thanks! A+++
wanda b. en
Easy checkout. Friendly employees. Easy return.
Jerome L. en
Not a thing! This location has a great selection of rentals for whatever is needed. They also have a large selection of moving supplies. Their hours of operation are far more convenient then other locations, and they are well staffed. All were very professional and friendly. Check in and out was quick and easy!
Jill W. en
The online and in store experience is great!!
FLOR R. en
Everything was very good. No improvements needed. The Uhaul location I used is one of the best in the area. They always have what you need. Employees are always very helpful.
elizabeth t. en
The people here took extremely good care of me in a crappy vehicle predicament. They showed me how to hook everything up and assisted with my pets as well. Their care and assistance went along way to help me in an extremely stressful situation.
John Z. en
The only complaint that I have is that instead of only having wooden rub strips, there should be tie down rings so smaller items can be strapped down in the moving truck.
Timothy G. en
I'm sorry to report, your processes leave much to be desired! Reserving on the site makes it seem painless and easy, but it all but painless and easy. Had I not called to confirm my reservation it could have been a disaster! Nothing went according to plan and it was by the absolute grace of God there was still a trailer for us to take with us. What a stressful time having been told the day before the trailer would not be there, then told it would, then told it wasn't again, only to find out we were taking a trailer someone else had reserved! I am very unhappy with the whole thing. We had NO choice to move another day. The move had to take place that day which is why I reserved ahead of time in the first place. Again the site was all confirmed, your rental is ready, blah blah blah. It was not! It was also not at the location it was supposed to be being held. When I called the first location our receipt said we were picking up at, he directed me to another location to be where we were "actually" picking up. Oh my gosh what a mess this was. I feel like we should be refunded to be honest for all the unbelievable stress placed on us for the whole experience to have to go through. That's just some of what happened, I won't get into the rest. I hope to hear from someone very soon about this.
william p. en
Ok
diana m. en
Great place, courteous and friendly staff.
JOHN P. en
I rented a trailker that was listed for $54.95 a day and it ended up costing 3 times that much. I was told the reason was that I was not returning it to the same location. I only needed it for ! day, but was charged for three days. With a company like U-HAUL, it should not matter where I drop off the equipment. I think I will try a competetitor for my next endeavor. I know that nobody actually reads these comments, but I thought I would tell you anyway.
Curtis B. en
Nothing. All went smoothly.
DEBORAH B. en
had very low storage rates to other nearby facilities.
steve p. en
The staff did an excellent job of servicing my needs. This was the cleanest uhaul facility I've ever been in. Please give them the recognition there deserve. Thanks for the excellent service.
James A. en
Great location A+++ Friendly staff, easy drop off and pickup!
Chris V. en
Great location. Quick and easy rental/return process!!! A+++
Jeffrey P. en
The rental process was quick and easy. The truck was clean and powerful. Customer Sérvice was nice and professional. Truck Return was great,along with Reciept. Thank you!! Excellent Facility ??
Mischon W. en
The van I rented smelled like stale cigarettes. It smelled bad but it got the job done.
kenny a. en
My truck was not filled with gas when I picked it up. I used the truck to move and put 15 miles on it. I gassed it up and it took 9 gallons of gas, 20 bucks. Need to do better in this area.
Chris H. en
Nice job and good communication
Wendelin W. en
The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin
Ronald C. en
The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul
betty h. en
Some confusion to where to actually park to drop off - signs say one thing but it's actually another.
Lauren R. en
This was not our original drop off location when we took it to the original drop off location the man told us he wasn’t going to take our truck and lied and said you can’t return your uhaul here sent us all over the place looking for another location until we found the one uhaul storage center and we ended up taking it and returning it to that location. The experience was horrible I am pregnant we also have an infant it was raining and we are driving all over in the dark trying to drop the uhaul off because the employee at the original drop off location was lazy and didn’t want to do his job. This is not the first horrible experience with uhaul, we are military and last time we moved we had the same issue with uhaul a lot of incorrect information and people who are not knowledgeable. Next time we move we will not be using uhaul.
John Z. en
Nothing , coming back to tent storage
mike w. en
The people there were awesome,,I WILL use them again
Michelle M. en
This location has everything you would need for moving. Seamless pick up and drop off. The young men last night were super helpful and courteous.
bryn r. en
Second rental in under a week. Fast, no hassle rental process with great customer service. My go to location and I live in Baltimore City. Worth the drive.
Thomas D. en
The staff was efficient and courteous. I was completely checked in and departed the location within 15 minutes
Beverly G. en
Everyone was always friendly and helpful.
Tammy Q. en
Everyone was friendly and helpful
james f. en
Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.
Tikira W. en
Thank you!
Jessica C. en
This is the best U-Haul experience I’ve ever had. The staff here was so helpful and did an outstanding job. Thank you!!
Tyrone L. en
The team a U-Haul was very helpful to me the whole time I use y'all service
Jon D. en
Very thing was excellent. All the employees were very helpful in everyway.
Regina G. en
The staff seemed a little annoyed when we showed up on time.
Bryan W. en
The manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.
Kim C. en
NONE
robert t. en
The storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders
Kenneth H. en
You're 10x10 are only 9x9
Max G. en
Everything was good
KWAME A. en
The entire staff were kind, friendly, and extremely helpful.