Very helpful but wish the gate access hours were a little later for us who
Jamaal G | Online Move InSelf Storage Units in Baltimore, MD, 21230
U-Haul Moving & Storage en Washington Blvd
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If I could change anything I would make the larger doors accessibile 24 hours. Some customers may work hours that does not allow them to make it between 7-7. Sometimes customers with larger items that does not fit through smaller doors may require help and the help is only available after hours. All in all it’s always an excellent experience at this location 2929 Washington blvd. Just maybe that one service can be added.
JERTIERA A | Overall ExperienceI must have used this storage unit and truck rental for more than 20 years. They stay busy because they do great work.
Ademola E | Overall ExperienceThank you so very much
CAMILLE B | Overall ExperienceThis place has a bunch of rude ignorant employees and managers . Not very helpful at all . Not accommodating at all. Overall not a pleasant experience and I will not return to this location for any of my future moving needs and I’ll make sure none of my friends and family go to this location either . Yall need help.
Jasmine S | Overall ExperienceMy move out date was the 10th NOT the 14th. They also charged me for dried up mud that was already in the U haul when I got it. The items in my unit were also infested with mice. There was no food in there or trash whatsoever.
CHARLES B | Overall ExperienceMy unit was infested with mice, and the odor of mildew was overbearing. I had to throw away a great deal of my belongings because of the rodents and mildew/mold smell in all my fabrics. My sofa which is not even a year old ruined. That was a $1700 sectional. Countless clothes had to thrown away. When I obtained this horrific storage unit I spoken to at the time nice women about my situation. I was being illegally evicted. Me and my kids were legit homeless. I lost my job, I lost everything. Then to open my unit to what I did, and having to get rid of so many of my belongings was just utter heartbreak. I don’t have money to replace these things. Almost all of my son’s clothes had to be thrown away. The mice made a nest in them and the babies died. So now my baby is unfortunately out of clothes. We have no sofa or coats towels blankets etc. And what makes this whole ordeal even worse is the staff. I have NEVER in my LIFE experienced such poor customer service ever. On move out day the women behind the counter had music on way too loud, then did not even acknowledge me. When I asked my question she did not even respond. How does a place like that stay in business treating people so poorly? The site manager at this location is a very nice gentleman, and the one or two interactions I had with him he was kind and helpful. He just has an awful staff. I will never recommend this place to even my worse enemy. Horrible horrible horrible.
Heather H | Overall ExperienceDidn’t appreciate the mystery phone call about who had things stored in my unit or if I was the only one with a key. Ultimately it was a rouse to cover up the fact that they made a mistake on the rental contract and had no idea what unit they had rented to me.
GARRETT R | Overall ExperienceThey have mice or rats real bad messed up some of my things
TSCHANTREA R | Overall ExperienceMr. Ralph and Derrick were tremendously helpful and made my experience easy and worry free
Cierra C | Overall Experience