Comentarios de los clientes para U-Haul Moving & Storage at Washington Blvd

Thank you

the service was very good.Love the location and the staff.

Rodney was extremely helpful. He provided exceptional customer service with a positive, upbeat attitude. I appreciated all the help her provided!

Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!

I was not happy at all

Loved the humor thrown into the check-in process with disputing the passenger side eval photo. Super friendly staff. Easy peasy, will definitely return if ever in need of services. Thanks!

Great staff. All good!

Make checking in and checking out faster

All good 👍

Staff was extremely friendly and efficient... definitely my go to place!

The young lady that assisted me was intelligent and professional.

The team could not have been nicer. Your IT system does slow things down. I was a little concerned when you required a picture of my license. None of these will prevent me from renting again. Great work

N/A

the internet and wifi never work in the location... I have tried with other phones and my own... I would like to do everything on line ... instead I end up standing in line...and there is always a line ... always! Staff is pleasant and professional ... I would just rather do all the transaction on line..

Doug was really friendly and informative. Very easy to talk to in these trying times. When I returned my truck the guy that did the vehicle check was a cool guy. We joked about a rearview mirror. I thought it was missing and he says “what are you gonna see behind you?” I was so embarrassed and we laughed about it for a few minutes. These guys were really helpful and overall good people!!

The only problem I experienced was trying to reserve a pickup truck on line at the Washington Blvd location. It got me all the way to the part to confirm the reservation and froze.

If there is a problem with the selected vehicle, please inform the customer before they travel to your location.

1. Your employee DO NOT follow-up with return phone calls 2. I was misinformed by your representative which resulted in a catastrophe and a $700.00 credit to my account 3. There was one employee that stood out from the rest. I spoke with a Todd on 10-01-2020 at 8:17am. This man was EXTREMELY RUDE and condescending. He told me to feel free to put a stop payment on my payment, he interrupted me numerous times while trying to explain my side of the situation. He over talked over me and NEVER ONCE APOLOGIZED as a representative of Uhaul and me a supporting customer. Once I got on his level of being rude, his then hung up in my ear. I would like for you to check your system to verify how often I utilize your company and due to Todd's behavior, I will never use Uhaul again

Overall experience was positive

Experience was great! Everyone was friendly, equipment was ready to go when I arrived and return was smooth as well.

I will say though we tried to rent a truck from a closer location where it said it was available but I was redirected to this location instead which was out of the way for our move. I didn't mind having to go to a different location, however the website should be updated better if trucks aren't available in the original location you choose.

All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.

when you make a deal honorr it, be a man of your word. I will never use Uhaul again,

Owner was rude and condescending. Helper in the lot was awesome.

Fast and easy

It took an hour to pick up a truck I reserved for 24/7.

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

Nothing to add -- you got it all covered!

Very smooth drop off. Very friendly agent who was personable and friendly. After thanking him and relaying our previous NY experience he joked, "I guess they saved the best for last!"

I feel terrible for not getting his name but the gentleman who does the check in/returns was so friendly and honestly just put me in a good mood! Thank you!

This location needs more than one person at the desk especially on Saturdays. It is a busy time and customers should not have to wait that long.

The equipment was pretty dirty

The van smelled like cigarettes it was dirty. They forced me to buy the extra insurance when it is optional. I did early check in on line and I still waited 20 plus minutes. I will never come back or recommend this place

The customer service was superb.

Nothing I was very satisfied

Young lady who helped me with pickup, and the owner (I believe) helped with drop off. Both were very pleasant and helpful. The online reservation system worked well also. Will definitely return!

Mae was very professional and kind. I thought she had a great personality and my family admired how truly hard she works. Please tell her The Swink's hope to see her again🙏🏼

Incompetent staff

The entire process for picking up equipment was tedious and unnecessary. I ordered online, then your staff called me to direct me to another location. I filled out the information you asked for online, only to have to stand in line at the uhaul (inside, with 10 people) to sign something again. Then back outside to hook up the trailer then back inside to pay and sign again. How the process should have worked: I do all the paperwork before going to the location. When i show up, a staff person hooks up the trailer, and I leave. Why did your staff need my drivers license? I did that online. Why did they need me credit card? I did that online. It took 45 minutes to hook up a trailer.

Yes I would recommend a friend to use uhaul storage!!

Mae, the delivery driver, was excellent. She was great in her communications about arrival, and efficient at delivering, unloading and loading the boxes. Mae was the only bright spot in our U-Haul experience. Most of the folks on the phone were not helpful or knowledgeable, and wait times were punishingly long.

They got over on me. First, I did not receive my mattress cover. Tried to contact the place but never talked to anyone because the phone just ring. Then they tried to tell us that our truck was on a half tank and it was not. It was close to E and I put is down on my paper. They charged me an extra $5. My family and I are not get over people. That was wrong.

This location needs to significantly improve the customer wait time. I spend a good 20-30min waiting on line every single time I go there.

Make your offers more clear. Something I thought was 20$ Cost me 70$ for 1hr

One man had to answer phones and work the counter it was start and stop process.

Did online reservation for a 20 foot truck. Requested 9 am pick up and the day before was contacted by the location and was told 11 am would the earliest I could pick it up. Contacted a reservation manager and was told that they could do 10:30 am if that helped. I had 6 people coming to help me in the morning and they had plans in the afternoon so I couldn't wait too long. Agreed to 10:30 am and then was contacted by the pick up location again and they told me under no circumstances could I do the 10:30 am pick up either. I needed the truck to move the next day so I agreed to 11 am. I did the online check-in and pick-up to avoid going inside. That was a waste of time because I had to go inside anyways to retrieve the key and I stood in line for 25 minutes with only 2 people in front of me. After everything was done it ended up being an 11:30 am pick-up and put my friends and family that helped me pack into a bind because of the delay in getting the truck. Terrible communication between the store and reservation department that caused problems for a long day of moving.

Rental equipment quote was substantially different from final price. Not please with this aspect of sale.

Great services. Always happy with this location

Damage on vehicle not marked but you can only upload so many pictures to the site. Also, seat was torn apart and had seat cover that would not stay on. Made for a very unsafe driving experience.

Have a plan in place for computer malfunctions.

Mr. Williams was extremely efficient with our check out and Doug was excellent in hooking up the trailer to our truck. I have used this location several times in the past and will continue to use them in the future.

The team at this location was great, especially the gentleman who hooked up the trailer. My only disappointment was my original pickup location was changed hours before my scheduled pick up time and I lost an hour of time that evening.

Employess should communicate better. I have the paperwork to the incorrect truck . Then when I received the correct paperwork the mileage was in correct. Ronald wasn't the best supervisor. My experience could have been alot better.

The owner is the best ! He make sure he take his time and work with everyone

Location was good and staff was great. My concern is that U-Haul allowed me to believe I was reserving the equipment in my area and after I had reserved and paid, I received a call from this location saying my only option was to now pick up the equipment (trailer) at their location which was now 38 mikes away and not 3 miles away where the system had reserved the equipment.

My original location had been cancelled. I did not realize it until I received an email and called the main line. I then discovered my truck and supplies divided between two location separated by a thirty minute drive in an unfamiliar area. Uhaul was not going to notify me until the evening before my early morning request leaving me in a bind. Uhaul's main service line seemed unsympathetic. I connected with Ralph, the manager at the truck location, who remedied the situation. He assured me all my supplies and truck would be ready on a short notice. He made it all happen. Thank you, Ralph, for going the extra mile. My experience with his staff upon the return of my extra items did not fair as well. The drop-off location had to remedy my return. I did not receive a receipt for my supplies and the manager, Felicia, had to work for some time to fix my situation. I repeatedly was told, “Ralph isn't here so call back later.”

It was grase in the front of the passenger side floor

The tow dolly had a tire that was shredded with the steel radial parts hanging out. I did not notice it until I was 300 miles away or I would NEVER have allowed me to travel with it. It clearly is a danger.

Mr Ralph was very nice pleasant and very helpful.

It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.

Outstanding service.

The staff was very friendly especially Ralph

The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now

My merchandise was sold in error

The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.

The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful

U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free

L

Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

Manager at this location is awesome!!!!

My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

Very kind gentlemen at this location and professional

I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

This Location is ALWAYS top shelf. I could not be happier

Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

Staff friendly and very helpful.

If I could of continued to work I would have kept my space could not afford to pay for the unit

None

Great customer service

Been coming to this facilities for years.Overall friendly.

Very good experience.

None

I really like the people and their services

They Were Very Nice

Good

Great service, value, commitment

This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

Everthing was great. No problems

very satisfied with your service

You guys are great keep up the great work

Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

The manager Ralph was very customer friendly and supportive!

Very long lines every time ive been in there

I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

Staff professional,very helpful and courteous.

Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

Need more people staffed, the wait is too long to get to a representative.

Thanks

Excellent Service

I was never at the facility so those questions really don’t apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

Some of the people working there were very rude

I've never had to use storage before for my first time there was a great experience great customer service and a clean facility