The main issue I had revolved around communication. When I initially reserved the container the staff informed me that I would be able to *simply* change the delivery address when the address was more registered. It was new construction. However, I had to call customer service several different times to get my ubox container delivered to my established address. There were no issues with the customer service representatives specifically as they were polite and professional. But it took about four different phone calls for the issue to finally get resolved. One customer service representative said he needed to contact his manager and just never called me back. Another kept pushing me to go pick it up myself and didn't understand how that was not part of the initial plan and how it would actually make matters more difficult. So while I did recieve my items at a later date than expected it was just more frustrating that no one seemed to know what to do.
tiffany N.Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Testimonials From Recent Customers
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The truck I got died on me and I didn't get to finish use it, this was one of the worst experience I've had with renting a truck.
Kwasi A.They are professional and kind people. Great service and great products. Thanks for the excellent service.
deborah B.the people work there bad people see on life this place need be closed is not custumer service the manager have bad bad bad bad bad attitude i only ask for my recip and she call the police on me
jose M.Not a thing everyone one was friendly and well trained in their job.
jesse T.Vehicle had engine light on and dashboard right front tire low on air put air in when left lot and air again on way back to return van message still on dashboard.
Valerie H.Ralph was amazing!!! Such a nice and friendly face. He was super helpful, will definitely go back for any future moving needs.
Kayla K.Phenomenal staff and atmosphere. Great business. The 26' truck was a beast - a good thing - in hauling a full load, and rode like a car. Not my first rental from U-Haul and certainly not my last.
Ross M.First off, everyone at the Washington Blvd Uhaul was great. Very friendly, and helpful. None of this was their fault, and they were excellent. That said, this overall experience was a pain. This wasn't the location I chose; despite having a reservation elsewhere, I got a call late the night before I was supposed to pick up the truck telling me the size I reserved (15') wasn't available at all, unless I was going to drive 50+ miles to pick it up, with no mention of the per mile charge that would rack up. Then the 10' truck I was eventually given had to have its rear door tied closed with a bit of bungee cord, since the latch was broken off. Not awesome.
John F.My last 2 experience June 4 and June 18 were horrible due to after hour pick up and drop off I mean horrible the after hour process needs a complete overhaul. i was on the phone for a total of 2 hours after calling back 3 times to get someone to help with the process the online site is extremely slow and inadequate. I was on hold for truck share assistance the first time 45 minutes and then their system hung up on me and the second time 92 minutes and the same on june 4th the system while trying to get thru the after hour pick up it cancelled my registration. I had to go thru customer service 2 times to get it fixed both times I had an early morning next day travel and final got vehicle well after my pick up time which i still had TO LOAD UP both times the system stressed me out it was frustrated and i need after hour pick up because both times i was getting off late couldn't pick up on lunch time because i only get an hour and the drive is 30 minutes away. The location has improved greatly and are very support as long as you don't get there right when they are closing you will not get help even if they still on the premises off means strictly off NO HELPPPP!!!! other than that pick up and drop off during business hours they are awesome beyond that they need to fix and improve customer service via phone and online and chat sucks and definitely improve update after hour pick up for this location.
Valerie H.Very nice facility. Owner and employees are friendly and professional. It was certainly a pleasure doing business with this location.
Courtney R.I've rented twice from this location. Everyone that I've met here had been friendly and great at what they do. Both check-out and check-in are fast and efficient. Thanks.
Michael M.Ralph Williams and the staff were very prompt and courteous.
Faith B.The only problem I have is when they picked up my boxes they damaged my front lawn a lot, I've taken photos and would like for someone to contact me about this. Mark Reedy
mark R.Not the location I wanted. It was inconvenient for us.
SHANICE H.There were mice in the storage unit. These mice bit through several of my packages which I kept in the unit for only 2 weeks.
Jeremy S. | Overall Experiencemust have 24 hour assistance
José ulices R.Amazing customer service , thank you guys again!
Alexus C.Staff at the center was super nice and patient.
Carolyn J.Have more gas in the truck
tashay W.Very informative and helpful
MIATA H.Stuff was great 👍
COMMALENA L.The process of pick up is too long…. One person logging in everyone with 10 people waiting is not customer service. The computers are always down. So everything has to be out in on their phones… which is a security risk for my information.
Tamara H.👏👏👏
Walter Z.I feel like I was overcharged a lot and that my rental experience wasn't what I was told it would be
Michael S.It was my first time using pick up after hours and the employee (Payton) at Washington Blvd walked me and my son through the online check in for late night pick. she also created a smooth transition to switch me when I called to let her know that I had a last minute event that I had to attend that would make impossible to pick up my cargo van before closing to which I had an event that I had to be at 6:30 am the next day to set up. I was in panic mode but Payton eased my stress and put things in place that all was going to be okay and I could still get the van load up the night before and ready next morning off to event and a successful day thanks to the professionalism of Payton and the staff of U-Haul at Washington Blvd. The online problem i incounter was doing the online after hour pick up the online was so slow it took us 45 minutes to get through the process and I almost ran out of time because i only had 30 minutes before and 30 minutes after and the phone call was way too long to the after hours call in 57 minutes and still no one never answered we finally got through the online process and wonder the code for the key came up just way too stressful to think that I didn't have a back up plan to transport supplies for the event next day. I am so grateful to Payton for making sure my son understood the process and him helping me and my sister get through it over the phone in front of the U-Haul pick up site. I just want to say Thank you. This is definitely not the U-Haul of 1989 awesome improvement, service, and professionalism and customer contact. Gracias
Valerie H.The workers are top notch, knowledgeable, and pleasant. Excellent job all Around
orrie H.Michelle is disgustingly rude, also caught talking poorly about customers. Someone tell her if she's so miserable at her job then leave!
Anthony M.Fuck the Uhal located on Washington Blvd and the manager Don especially. Ill never use Uhaul again
Eric N.For some reason I couldn't get the online check-in to work. I'm sure I was charged a $20 admin fee, I would like to have it waived because I had no control over the issue. I spent 20 minutes trying to get it to work and was really tired after the move. And the young lady who rented me the truck was very pleasant.
ALMAYNA J.The people that helped me were great! It was a really smooth process
Ethan S.My 15' vehicle engine light was on when I started the vehicle. It needs to be fixed. I called the service # and left a callback # but I missed their calls as I proceeded to get things done. Before getting to this point, I had reserved a 15' at F&M Auto Repair but when I got there, I was told the vehicle was at another location (2929 Washington Blvd). The notes on this reservation said I was called/left a message. I checked and there was no message. At 2929, I saw another couple quite angry about the strict policy that was not adhered to at previously rented U-Haul locations and it took some time to resolve but not to the angry couple's satisfaction. The driver ID had to match the credit card or get cash so the driver left and the couple (different gentleman) stayed and fought. This couple had been to 2 other U-Haul locations and was not happy that there was no vehicle. Was it an availability issue at other locations and a payment policy at this location. When I was helped, I was hoping I'd be qualified and that the truck was available as previously rented at F&M. Yes & Yes! The 2929 place was immaculate and it had a huge parking lot and selection of vehicles. I'll be back.
VANESSA K.Multiple people told me different delivery times. The most definitive time was anywhere from 11am-1pm. The box didn't arrive until almost 4pm. This was an issue when I had to reserve an elevator for the move. Overall, uhaul ubox is extremely unorganized and overpriced for a wood box you have to load yourself.
Kelsey M.Bad service, they made me wait too long with 3 people supposed to work and 2 of them doing nothing.
ELBA T.staff was busy but very helpful and polite. Were dealing with an unpleasant customer in front of me and diffused his poor attitude.
Mark V.This particular center was absolutely an excellent experience. Everyone, that we encountered, was extremely courteous, helpful, and showed OUTSTANDING customer care. It was a very difficult move, that was not going smoothly. But this team,, at every step..rose above and beyond! Bravo!!!
Fitzgerald B.The lady at the counter made renting the truck a wonderful experience. Thank You.
EDWARD R.Great easy drop off experience
KARESA R.Perfect
Jennie E.Keep up the great!
William E.the cab of the truck stunk, a little cleaning would help
joel V.All good
Carlos V.The entire team was simply amazing. As a first time renter, I expected a lot of stress but the team was extremely accommodating. Payton and Michelle were poised in dealing with the stress of a busy day; all with a smile and top notch customer service. The owners Riley and Ralph were equally as helpful!
Tony T.Very kind, organized and professional.
CRYSTAL T.This was the worst place I have ever rented. Will never come back.
Kevin S.The staff was trying to support multiple customers at the end of their day but i am not sure who is responsible to clean the vehicles inside and out but they missed a few vehicles because my vehicle was filthy outside I mean it was very dirty and the vehicle side was not as clean as in the pass visible that it may have come in before being sent back out and not having to time to lessen the foot tracks of a previous customer which i felt put me at risk of exposure considering we are still dealing with a virus Covid 19. so once i picked up the vehicle and went home to load it up fore my event on Saturday my son had to clean it the inside to limit our exposure . It also had a low passenger front tire that needed to be addressed I had to put air in it that morning and air again on our way back home on Saturday because it was low. This needs to be checked as well. Staff at U-Haul were made aware. The staff is always very supportive and addressed the concerns upon my return of the vehicle when i reminded them of the rental concerns. Thank you U-Haul staff
Valerie H.Extraordinario servicio al cliente
Cassandra G.This location is always friendly and helpful. Thank you Mr. Ralph!
MARK H.More people helping the customer. We're like 7 customers and just one person. Took me 45 min to get my truck
Maria H.Ralph does an amazing job! Very happy with the service here! Would definitely use this location in the future!
CASIE L. | Overall ExperienceStaff at U-Haul very perfessional and helpful
Kevin-Kjohn D. | First ImpressionsAmazing Customer service
JAMES J. | First ImpressionsThe storage unit had holes in the wall and mice droppings that l clean up l have requested for an invoice of payment and as of 2/ 17 / 22 l still have not gotten one l received a email stating that payment was due and l have already paid in full back in January and discontinued the service of the unit .l have spoke to several people about this situation.l am hopefully that it will be resolved soon.
Rene B. | Overall ExperienceGreat staff, very helpful and knowledgeable!!!
JOHN K. | First ImpressionsI want to provide a shout-out to the employees at this U-Haul, as I always had exemplary customer service experiences, but with that being said, it does not change my experience with this storage facility. Firstly, there was a miscommunication about which storage unit was mine, and the person who gave me my unit gave be a unit which did not match the unit I was assigned in the computer. This led to future confusion and stress as I had paid my rent, but there was a lock on my unit door. I had to wait for 30-40 minutes for this issue to be resolved, and it caused me to not be able to access my unit that day. Additionally, there was a significant rodent problem within the unit that I had due to there being 2 mouse-sized holes which led to the units on either side of my unit. There was mouse poop crusted on top of my boxes, there was a significant amount of poop which was in each corner of the unit (where the holes to the other units were) and my kitchen box which had pots and pans in it was filled with at least 4 oz of mouse droppings and my belongings had been significantly damaged by the rodents chewing up my belongings and pooping on them. I had followed all directives to not store food, drink, perfume, hygiene items, scented candles, or cleaning supplies in my storage unit, and yet the mice still were in the unit. The woman who I had checked out of the unit with was incredibly kind and swept out the unit and cleaned the droppings up so that I would not have to, again, speaking to the customer service provided. But, based on the damages and miscommunication, I would never use this U-Haul facility again.
Rebecca B. | Overall ExperienceI was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sick
towanda h. | Overall ExperienceThe Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️
Dara P. | Overall ExperienceTerrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute
Michael O. | First ImpressionsIt was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments
Aisha N. | Overall ExperienceDoug and the crew are very nice
Danielle D. | First ImpressionsThe truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for moving
Calvin T. | Overall ExperienceRalph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.
TEHRAN G. | Overall ExperienceI think the lights should be checked often there were a lot of times I went in there and it stayed dark
LONA J. | Overall ExperienceRat eat my thing
JANE M. | Overall ExperienceThere was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.
craig l. | Overall ExperienceSo sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.
ELVADA A. | First ImpressionsThe manager was excellent, no complaints about his performance. His name is MR. Ralph.
Joseph W. | First ImpressionsThere was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.
claire m. | Overall ExperienceNeed to install a lift for the second floor.
Andres O. | First ImpressionsNot good No clear instructions
Zaka A. | Overall ExperienceNice guy thanks you
TIDANE B. | Overall ExperienceThe only thing I don’t like are the mice and rats
LONA J. | First ImpressionsMr. Ralph is very professional and courteous.
ELIZABETH L. | First ImpressionsIt was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer service
jasmine l. | Overall Experiencethe staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.
larkhiea s. | First ImpressionsThank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!
brenda t. | Overall ExperienceAll of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.
Kayla T. | Overall ExperienceWhen I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.
andrew N. | First ImpressionsYes I would recommend a friend to use uhaul storage!!
JAMES W. | Overall ExperienceThe owner is the best ! He make sure he take his time and work with everyone
TUWINA P. | Overall ExperienceMr Ralph was very nice pleasant and very helpful.
towanda h. | First ImpressionsIt's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.
Albert C. | Overall ExperienceOutstanding service.
Maxine A. | Overall ExperienceThe staff was very friendly especially Ralph
ERICA B. | Overall ExperienceThe only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now
Connie J. | First ImpressionsMy merchandise was sold in error
Sharon manning m. | Overall ExperienceThe facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.
marcy k. | Overall ExperienceThe employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful
Cynthia L. | First ImpressionsU-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free
Keith T. | First ImpressionsL
Natasha S. | Overall ExperienceMr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!
Romain K H. | Overall ExperienceI got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.
brittney r. | Overall ExperienceYou are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!
CHARLES B. | First ImpressionsManager at this location is awesome!!!!
Tylon D. | Overall ExperienceMy storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING
Sharon W. | Overall ExperienceRats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.
Niral P. | Overall ExperienceVery kind gentlemen at this location and professional
tenika n. | First ImpressionsI am a little upset by the prices for storage and late fees. The website is not easy to navigate.
Shala F. | Overall ExperienceThere roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage
jewel j. | Overall ExperienceThis Location is ALWAYS top shelf. I could not be happier
JOSEPH V. | Overall ExperienceEverything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.
Francine J. | Overall ExperienceTHE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.
tressie c. | First ImpressionsStaff friendly and very helpful.
Stacy H. | First ImpressionsIf I could of continued to work I would have kept my space could not afford to pay for the unit
ERIC C. | Overall ExperienceNinguno
Shala F. | First ImpressionsExtraordinario servicio al cliente
Chanika N. | First ImpressionsBeen coming to this facilities for years.Overall friendly.
LESLEY C. | Overall ExperienceVery good experience.
Roderick H. | Overall ExperienceNinguno
JANE M. | First ImpressionsI really like the people and their services
CHARLES B. | Overall ExperienceThey Were Very Nice
Kisha H. | First ImpressionsBueno
sharae g. | Overall ExperienceGreat service, value, commitment
Shawn F. | Overall ExperienceThis was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.
Renee G. | Overall ExperienceEverthing was great. No problems
NAJAH W. | First Impressionsvery satisfied with your service
Yulin W. | Overall ExperienceYou guys are great keep up the great work
Allura B B. | Overall ExperienceEvery thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn
Sabrina w. | Overall ExperienceEverything was on time. Everyone was professional and truly helped make my move as smooth as possible.
Danielle T. | Overall ExperienceDidn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.
Claire B. | Overall ExperienceThat place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,
ANN T. | Overall ExperienceThe manager Ralph was very customer friendly and supportive!
APRIL H. | Overall ExperienceVery long lines every time ive been in there
denise f. | Overall ExperienceI was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.
Elizabeth R. | Overall ExperienceStaff professional,very helpful and courteous.
constaince w. | Overall ExperienceNot a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.
Chantelle W. | Overall ExperienceNeed more people staffed, the wait is too long to get to a representative.
makeba m. | Overall ExperienceGracias
CHARLOTTE K. | Overall ExperienceExcellent Service
GRETA W. | Overall ExperienceI was never at the facility so those questions really don't apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.
Frank B. | Overall ExperienceSome of the people working there were very rude
alicia l. | Overall ExperienceI've never had to use storage before for my first time there was a great experience great customer service and a clean facility
Brennan K. | Overall Experience