Ralph took care of me when I rented the truck and Rodney took care of me when I got back. Both men were great. I would definitely rent from this location again.
Carla K.Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Testimonials From Recent Customers
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Awesome experience... friendly-professional staff... pre-check in and easy pick up... very efficient. The return process was the best. You had the best man on the job. Smooth transition including inspection, receipt, and re-entry back into the lineup for the next day. Impressive gentleman who continued to “do his thing†with customer after customer while representing the best u-haul work ethic. I would definitely recognize this individual in a was that says your contribution each day represents who we are... well done.
Cornelius B.Just keep doing what U R doing, because what. U. R. doing is great,. The Best,.......
GARY P.Everyone was extremely friendly and remembered my name despite the number of customers on a busy Saturday. Most of the staff have been at the location for years and they were all fantastic. The location was short staffed for the Saturday morning pickup rush which made a simple trailer pickup take nearly an hour...
Adam B.We were given the wrong size vehicle after waiting 45 minutes in line as one person ran the check out. We also got moving blankets and returned them because we didn't even open the package but were still charged for them. The truck was dirty and had to be swept out before we even used it. Overall, I'll never return to this location again.
Katelyn M.Very far from my home to pick up. The employees were not very friendly except the one that helped us put it on our truck. Plus we returned it a day early and they still charged the full amount. The first time we rented one they refunded us that but not this place. But we got everything moved and hopefully we won't have to use this service again.
LAURA K.Keep doing what you are doing and keep working with the customers as you did with me when things had gotten a bit difficult 😊
Alice T.No comment
ELKANA O.My pickup location was changed at literally the last minute- while I was in a Lyft on the way to the original location, so I had to change the drop off location inside the Lyft and it ended up increasing my Lyft fare by $15. and then even after saying no to the insurance I kept getting charged for it. It was refunded but still the whole experience was a unnecessary headache and I was already dealing with the stress of moving
MIRZA K.I enjoy going and Renting a truck from Washington Blvd it's very convenience for me thank you for all you do
REGINALD W.My account was charged three different times.
Troy C.The gentlemen who helps with returns was a god send.
MEGHAN E.When I got to the place to drop off the van. It's a bad area. Like really bad. I was alone at 9 pm by myself (a young lady) when trying to pull up the check yourself out website. The link was broken. There was no service and my Lyft was on the way. As I'm waiting. 2 men who also returned their equipment , looking shady as a weeping willow circling the parking lot. I got my phone out to call police. Just as I was , car showed up. Literally just in time. There needs to be as Irtysh at this location or at least a camera or 2,, I felt totally unsafe and for these reasons I won't return. Also the whole fiasco with my reservation etc. do better uhaul 😢
RACHEL K.The two gentlemen that worked there were great and very helpful! Willie and the older gentlemen behind the counter.
AMY H.Great folks here too!
SUSAN W.Great service
Clifton L.Everything great
ANTHONY M.The customer service was excellent!!! Rodney, Ralph & Doug helped me with choosing the right trailer for my move as well as how to make sure my load was secure. I will definitely recommend this location!!
WOODROW A.The owner was very nice and down to earth. I would recommend his establishment 10/10.
Ricky M.Your billing service is terrible. I was contacted 8 months after my rental finalzied for additional charges. I paid them and then 12 days later got texts telling me the charges were declined, however when I check the payments, they clearly show on my credit card. Not to mention when I try to reach customer service, i'm on hold for a MINIMUM of 20 minutes and then the person I get can't explain anything to me, in fact they couldnt' even see the charges I was being texted about. I don't think I'll use UHAUL again if possible. And I will not recommended it anyone.
Annette S.Thank you Ralph
Sarah C.I felt the cost of the uhaul was extremely high. I have never paid that much for a uhaul in the past the extra 25 fee I never. I had my own insurance and have never been told I couldn't use it and that I had to pay the 25 fee
Aliceson M.Thanks for
Moctar G.Didn't like the fact that you gave me 90 miles total. It took nearly 15 miles to get to the location that I was moving. It's about 70 miles from Baltimore to West Virginia. Then it was another 15 miles from Ranson to the drop off location. So a person pays 344.00 dollars and gets restricted on how many miles they get to drive. Yes, it wasn't a whole lot more but I could have got a rental anywhere else and get unlimited miles.
Michael P.Keep up the wonderful work.
terry G.Incredible location and such an easy after hours drop off!
Lambert R.Was a great experience
tiffany D.This is my favorite location! The people are always nice and they really help you with everything!
SHERRY B.The two gentlemen who placed the trailer onto my hitch and connected the wiring harness were FABULOUS! The billing/desk person was amazingly HELPFUL!
DAVID W.Rental was perfect!!!! Facility was clean and well organized
Andrew E.Initially made a pick up appt for BP/nursery road. I took an Uber there to only find out the one and only van had a flat and apparently was flat for some time. Very inconvenient. Called and was transferred to scheduling and the associate wasn't empathetic. Took another Uber to (out the way) to Washington blvd location and Ralph Williams was great!
Hilary T.I absolutely loved it. I wish I would have remembered the guy's name that assisted me, but he had been working for the company over 10 years. He was a gentleman maybe in his early 50s and was extremely efficient and thorough. He sanitized the key and my cards prior to giving them back to me. The truck completely smelled like it was sanitized!!! I felt safe renting the UHAUL truck.
Carmen C.Great customer service!
Michael K.Outstanding service
Khalid S.Excellent customer service and the vehicle was very clean and ran great!!
Katherine T.N.a.
Charlotte S.The website software changed during my contract which only allowed me to pay and obtain a receipt as individual boxes. The first few months I received one receipt for all 3 units. Also I could not pay one day prior to due date. Other than those two hiccups everything was great. Stacy and Dan ( driver) who concluded delivery were more than helpful! Thanks You
Ruth W.The U-haul staff team at this location are the most efficient and friendly I've come across. My experience was phenomenal. This is not my closest location, but I make a point of coming here. The customer service is nothing short of outstanding.
David M.This was my first visit (although I reserved online). The service was excellent! Very professional office. No improvements needed.
valerie L.Everything went really well, from the reservation check in to the pick up - the staff was very helpful - the vehicle ran great and the drop off/check out was quite smooth!!
KATHERINE T.i'm truly very satisfied with the service
ALONZA G.Nobody was outside to give back the truck key as originally stated but it was no big deal to go back inside.
Coleen C.Staff members are AWESOME helping to hook up the trailer for us!
Lauren N.Extremely Helpful !!!!
Monica I.fast and great service
MALISHA R.The back of the truck was dirty no one cleaned it. Filled with charcoal dropping. The stirring was off. Truck need an alignment. The side view mirror won't adjust. I really want my money back. Thank God I made it to my destination without having an accident. This place has gone down hill.
Shaurese H.I was very impressed by the woman who helped me she was very friendly and helpful and organized. She suggested several things but not pushy. All went well. Very happy. 5 stars
Emil B.the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.
larkhiea s. | First ImpressionsThank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!
brenda t. | Overall ExperienceAll of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.
Kayla T. | Overall ExperienceWhen I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.
andrew N. | First ImpressionsYes I would recommend a friend to use uhaul storage!!
JAMES W. | Overall ExperienceThe owner is the best ! He make sure he take his time and work with everyone
TUWINA P. | Overall ExperienceMr Ralph was very nice pleasant and very helpful.
towanda h. | First ImpressionsIt's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.
Albert C. | Overall ExperienceOutstanding service.
Maxine A. | Overall ExperienceThe staff was very friendly especially Ralph
ERICA B. | Overall ExperienceThe only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now
Connie J. | First ImpressionsMy merchandise was sold in error
Sharon manning m. | Overall ExperienceThe facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.
marcy k. | Overall ExperienceThe employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful
Cynthia L. | First ImpressionsU-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free
Keith T. | First ImpressionsL
Natasha S. | Overall ExperienceMr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!
Romain K H. | Overall ExperienceI got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.
brittney r. | Overall ExperienceYou are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!
CHARLES B. | First ImpressionsManager at this location is awesome!!!!
Tylon D. | Overall ExperienceMy storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING
Sharon W. | Overall ExperienceRats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.
Niral P. | Overall ExperienceVery kind gentlemen at this location and professional
tenika n. | First ImpressionsI am a little upset by the prices for storage and late fees. The website is not easy to navigate.
Shala F. | Overall ExperienceThere roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage
jewel j. | Overall ExperienceThis Location is ALWAYS top shelf. I could not be happier
JOSEPH V. | Overall ExperienceEverything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.
Francine J. | Overall ExperienceTHE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.
tressie c. | First ImpressionsStaff friendly and very helpful.
Stacy H. | First ImpressionsIf I could of continued to work I would have kept my space could not afford to pay for the unit
ERIC C. | Overall ExperienceNinguno
Shala F. | First ImpressionsExtraordinario servicio al cliente
Chanika N. | First ImpressionsBeen coming to this facilities for years.Overall friendly.
LESLEY C. | Overall ExperienceVery good experience.
Roderick H. | Overall ExperienceNinguno
JANE M. | First ImpressionsI really like the people and their services
CHARLES B. | Overall ExperienceThey Were Very Nice
Kisha H. | First ImpressionsBueno
sharae g. | Overall ExperienceGreat service, value, commitment
Shawn F. | Overall ExperienceThis was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.
Renee G. | Overall ExperienceEverthing was great. No problems
NAJAH W. | First Impressionsvery satisfied with your service
Yulin W. | Overall ExperienceYou guys are great keep up the great work
Allura B B. | Overall ExperienceEvery thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn
Sabrina w. | Overall ExperienceEverything was on time. Everyone was professional and truly helped make my move as smooth as possible.
Danielle T. | Overall ExperienceDidn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.
Claire B. | Overall ExperienceThat place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,
ANN T. | Overall ExperienceThe manager Ralph was very customer friendly and supportive!
APRIL H. | Overall ExperienceVery long lines every time ive been in there
denise f. | Overall ExperienceI was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.
Elizabeth R. | Overall ExperienceStaff professional,very helpful and courteous.
constaince w. | Overall ExperienceNot a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.
Chantelle W. | Overall ExperienceNeed more people staffed, the wait is too long to get to a representative.
makeba m. | Overall ExperienceGracias
CHARLOTTE K. | Overall ExperienceExcellent Service
GRETA W. | Overall ExperienceI was never at the facility so those questions really don't apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.
Frank B. | Overall ExperienceSome of the people working there were very rude
alicia l. | Overall ExperienceI've never had to use storage before for my first time there was a great experience great customer service and a clean facility
Brennan K. | Overall Experience