It was good. Easy to get the storage and get a lock from the front "store/ desk." The moving out part was nice and easy. I definitely recommend!

We will definitely use your facility again. Thank you!

We rented one of your 20' trucks to move out. It was a great truck and the ramp was perfect Julie was pleasant and efficient. However there was one problem. We only drove 5 miles and put in $5 of gas at the end. But we were still charged $4.90 for a 1/4 tank of gas. We were told at checkout by Julie that the truck was not full. We returned it at the same level. She says it was an automatic charge. I strongly feel this should be removed from our bill. The number access system is a little confusing too. I went to the bathroom, went into the secure area, and tried to open the storage door. It showed me as checked out. So I had to drive to the front again and re-enter the numbers. That seems a little confusing. Please respond about this bill to cindylynn13@yahoo.com. Also there was no toilet paper or paper towels in the bathroom when I was there Sunday morning. Thank you, Cindy Landers

Electric gate broke so did not have direct access to my unit. Had to walk through front glass doors, out side door and back in side door to access my unit. Office is only open 4 days a week. Tried to cancel unit three times via phone because office was not open. Finally was successful after third time talking to someone on national not local number and went by location to confirm it was closed. Never got a confirmation email that storage unit had been closed out and next months charges rremoved.

My items had been chewed by rats and infested with roaches.

The U-Haul representative who checked us in was extremely helpful. She asked us questions about our move to make sure all of our needs would be met and we would have a smooth move. And we did!

The office was closing early without warning so Luckily I had gotten there right at 3:45....when they should have closed at 5:00. Then my unit was double booked so I was given a unit on the 2nd floor instead of the first. Then the key card didn’t work. Then the second key card didn’t work. Now no key cards work. Then we come back at 9:00 to do another load. The gait is stuck and we can’t get in. Another car is stuck on the inside. I sit on hold for 22 min to get customer service. Then I have to wait another 20 min for the assistant manager to come fix the gait. I then have 13 min to unload everything before we get locked in. The absolute worst experience I have ever had with renting anything. I will be requesting money back tomorrow.

Pricey

Office hours are limited. Closed on Tuesday, Wednesday, Thursday and weekends. Building is old and roof is leaking in spots. Water on floor in hallways. Online there were more units available but when I went in person there were only two larger units available.

Only issue I had is complete disconnect from what 1-800 uhaul says about the storage facility on SW13th st and reality. That was frustrating in the beginning until we learned that there basically is no office there. Even as of yesterday, the day I turned in my spot after renting for several months, 1-800 uhaul said an office was open on site till 7pm. In actuality, there was no office open at 3pm when I tried. Facility and everything else was great. Card entry very convenient. Would rent again.

Keep up the great customer service and being available when customer is at need during business hours. Thank you for opening the gate and key card and protecting my belongings

The Female working the counter was very knowledgeable and helpful , excellent customer service. She always had a smile and a welcoming spirit. Great asset to the company!!!!

Julie very knowledgable and A pleasure to work with in order to get what I need it .