Customer Reviews for U-Haul Moving & Storage at University of Florida
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Clasificación:

3.0

Check engine light turned on as soon as I picked up the truck. No one at the facility to assist with the lengthy check in progress. Will probably not use the mobile only locations in the future.

Clasificación:

2.0

I got there during business hours and there was only a sign to call a number for help.

Clasificación:

3.0

The app was having some issues with picture taking so that was a little rough when picking up the truck.

Clasificación:

1.0

Mileage and gas was off in truck and app won't let you change it. I submitted proof to uhaul and was still charged for wrong mileage, and not just a-little, almost $1000 worth of miles I didn't drive. Self pickup shouldn't be an option if you can't maintain correct information. Bed of truck was also full of glass from previous users. Worst experience ever.

Clasificación:

3.0

Disappointed that my rental only had 1/4 tank of gas - per the odometer I only had approximately 85 miles to go before empty. Moving is already stressful, picking up a rental truck and finding it to have such a low level of fuel was an unnecessary added stressor.

Clasificación:

5.0

Need no improvement.

Clasificación:

5.0

Laken was absolutely wonderful in helping me setup a storage unit and get the truck my turned In after 4 days of travel. Great customer service! TY Laken!

Clasificación:

5.0

I had problems using the self check-in. Luckily the office was open & the clerk was more than happy to help.

Clasificación:

5.0

Everything was fine other than the truck being invested with roaches and bugs completely in the driving cabin.

Clasificación:

3.0

Recommend to drop off truck during working hours

Clasificación:

1.0

I was overcharged for 3 days when I only had the UhAul for 9hrs

Clasificación:

5.0

The young lady there was very efficient & friendly. She eventually had to call me to say I had left my sunglasses in the truck. So I returned to get them. Thankful to her for her great customer service and thoughtfulness.

Clasificación:

4.0

Roof leak, minimal water thank goodness, but great staff, very helpful

Clasificación:

3.0

I had a pretty good experience minus the fact i had to file 2 claims for damaged Items in my storage unit due to an accident of U-Haul staff. 1 claim has been resolved awaiting for the second claim to be resolved.

Clasificación:

5.0

Have always liked this location storage we'll keep and clean thank you

Clasificación:

1.0

For about 6 years, there was no staff on the premises. I could never talk to a real person. About 5 months ago, my unit got broken into. Some guy stole my autographed basket ball by signed by one of the Harlem Globe Trotters and other things like my jewelry that I still have not gotten back. This experience was absolutely horrible. The ceiling is leaking throughout the place which is an electrical hazard. This place is not safe.

Clasificación:

2.0

N/a

Clasificación:

5.0

Experience was all-around positive. Easy to reserve, pay, and cancel online. Unit was spacious and clean. Access was convenient, as was the location. Only con was that I did see a roach crawl into another unit while we were moving in. Luckily, all of my things were stored in plastic containers which we shook out thoroughly upon move-out.

Clasificación:

5.0

We will definitely use this U-Haul Storage Facility or any other one again in the future. Our experience from beginning to move out was always positive. The facility and our belongings were safe and secure. Both the move in and move out went well.

Clasificación:

4.0

When I was moving in, I arrived earlier than expected and the store was closed to check in and explain how it work.s Should be open 7:30am

Clasificación:

4.0

It was a self drop so I didn’t see any personnel.

Clasificación:

5.0

Me bank was awesome went out of his way totally to accommodate our needs we definitely will be bac for future needs staff great to will share experience with friends

Clasificación:

2.0

Super not well maintained. Holes in the walls, roaches, bad paint…super sketchy and not worth the price.

Clasificación:

4.0

We reserved a space in March for an end of June move in. When the end of June came, we went into the office to get everything set up, to be told that the unit we reserved was not available. What's the point of a reservation? Anyway, that's not this office's fault, so just make sure you call this office's line ahead of time to confirm what is available and what isn't. This office was very helpful in finding us an accommodation any way possible. The only reason I didn't put 5 stars is because our storage unit's light was out, but they did tell us that before they rented the space to us, so they are transparent and were only trying to get us SOME space to use so last minute.

Clasificación:

5.0

Laken and her staff were very helpful I will definitely use the storage facility again Thank you for making my storage needs experience so trouble free Rose Wilson

Clasificación:

5.0

Servicio al cliente de excelencia. All my questions were answered.

Clasificación:

5.0

Laken was very helpful and accommodating.

Clasificación:

5.0

Awesome

Clasificación:

5.0

i've been Leasing storage, therefore two years. Just moved to Saint Augustine and rented a vehicle for my move. Everyone is very helpful and polite. I appreciate. Staff and their service..

Clasificación:

5.0

Very calm and efficient, Laken was very helpful and professional.

Clasificación:

3.0

The alignment on this vehicle was terrible almost dangerous. I quickly returned. please don't put other families in his vehicle to fix it. I was all over the road.

Clasificación:

2.0

This review is not about the location itself - which was fine, but about the pickup experience, which was miserable. I had selected the Main Street location for my pickup but got a call the day before stating that I needed to use this location which added miles to my trip. The only thing I asked was if the location would be open and was assured it would be. That was false. I had to use the UHaul app to try do the rental. The app sucks. I had to retake the picture of my license 4 times for it to accept it. The location feature wouldn't work correctly and I had to restart app multiple times for it to recognize that I was at the pickup point. The gas and mileage on the truck was wrong. The pickup experience took 45 minutes using the app and my prior experience with the app is why I wanted to go to a place that would be open.

Clasificación:

5.0

Fast and easy reservation...clerk was very helpful with all my questions and needs

Clasificación:

1.0

Laken and Philip at this facility were the only good parts of our experience. I booked my reservation in MARCH! In June, I walk into the office on the day of my reservation to sign paperwork and to receive the keys of my storage unit, only to be told the facility didn't have what I reserved available. What? What is the point of a reservation, then? Absolutely ridiculous and inconvenient experience. I will NEVER be using u-haul again. I hope Laken and Phillip find jobs within a better company.

Clasificación:

5.0

Laken was great! 10/10 experience

Clasificación:

1.0

Woman at location office is rude and unprofessional. Drive up unit had a regular door, not a roll-up.

Clasificación:

5.0

Laken was very attentive and helpful. Thank you!

Clasificación:

1.0

I was robbed.

Clasificación:

4.0

Storage unit was broken into.

Clasificación:

4.0

The app did not allow me to finish key drop off and sent me to home screen. After that I had no record of that trip that I had.

Clasificación:

2.0

Even though I had made a reservation well in advance, the unit I reserved was not available when I arrived, and I had to get a larger, more expensive unit. Bait and Switch. I felt bad for the front desk staff having to put face forward to a situation they had not created. I will never do business with U-Haul after this. Can't have this level of unreliability during a moving situation.

Clasificación:

2.0

We arrived at the facility during posted office hours and the office was closed. We called the 1800 number and there was no answer. Finally we happened upon someone who told us we had to go to another location to sign our contract and get our access code.

Clasificación:

5.0

I had a great experience at Uhaul. I was greeted. Everyone was friendly and professional. I have used this location before and will continue to do so.

Clasificación:

3.0

Gracias

Clasificación:

1.0

You don't have a choice in using the app because no one will answer phone or be at the location. I called in reservation for one location and they set me for another. It took me over an hour and a half to pick up the truck. Drop off was really easy but you have to take 20 pics before they will close you out.

Clasificación:

1.0

If zero stars were an option, I would have given 0/5. We rented our unit from you for almost one year straight, and payments were always made on time if not in advance. After this experience, I am actively turning away all friends, family and anyone else who asks from your company. There was zero lightning in our unit, and the hallway where our unit was located had a single lighting fixture in the middle of the 60 unit row, of which only worked about half the time we visited. The hours posted for allowed facility entry wete 7am-10pm, but about half our trips out to try to get into our unit were met with locked doors or broken keypads. All of these times were within posted entry hours. As for security, the reason for us deciding to leave is due to our unit being broken into and some of our furniture items broken as boxes/totes destroyed. I still today have had ZERO notification from U-Haul about this occurrence, and I fully believe if not for the Alachua County's Sherriffs department contacting me directly I would know nothing about it. In talking with some of the other victims, it was discovered that this has happened multiple times in the month of March alone, and we were not notified. According to several of the managerial staff we have no right to know that the facility was breached and our possessions were not as secure as we had been lead to believe. They only contact those units directly affected at the time. Well U-Haul, I am still waiting for my call. I am sure glad I never stored anything too valuable with you, and if I did I never will again. All of this doesn't even bring up the way the "fixed and secured" my unit after the break in. We were assured by the GM Garien Banks that they had a repair tech coming out to fix the door and lock on our unit. As it turns out, that guy was the GM, who decided it was an acceptable way to fix our door by taking the part of the lock that had been ripped right out of the wall, knock the pieces of destroyed drywall off the screws and place it right back into the holes the lock had been ripped out of. TALK ABOUT SECURE FOLKS, if it wasn't such a poor and sad attempt it could be funny. Keep your day job Mr. Banks, handy man is not in your future. I would comment on the rest of the staff, but outside of the day the sheriff was there doing the investigation, I have never once seen a staff member on site. Calling the number provided always was forwarded to another of the Gainesville locations, and if you managed to get someone of the phone the answer to any questions I had was they could only be answered by Mr. Banks, who I suppose was to busy to ever return any of the messages I left for him in the duration of our rental. I sincerely hope this review keeps anyone else from the misfortune of doing buisness with you and your company, I for one never will again.

Clasificación:

3.0

Truck cab was smoky. A smoker had driven it last! No excuse for 7mpg. It should be known what it is prior. App is useless to checking or out if no cell service!!

Clasificación:

5.0

Your staff has been amazing during getting set up and moving out. ¡Gracias!

Clasificación:

1.0

Staff at my location very unhelpful, I knowledgeable SEVERAL times. I smelled a very strong odor of marijuana on Saturday. Even though the door sign listed the store hours, the door would be locked. I will never use U-haul again. Very very disappointing

Clasificación:

1.0

The virtual check in/check out process was atrocious. Not quick. Not simple. I will not use this process, or probably UHaul again.

Clasificación:

5.0

Staff was helpful and efficient. Helped to quickly resolve an issue with my key card.

Clasificación:

5.0

Gary and Julie helped me at the main street location to access the units I bought via auction. Very friendly and helpful. Thanks again for the great customer service! Seth T

Clasificación:

1.0

First- there was NOT A SOUL AROUND to assist you even though the hours on door indicated they were open at 8 am. Second - the self check in process is ridiculous- I have used a U-Haul self service before and this was overwhelming. Lastly, the front drivers side tire was so bald there was ZERO tred- I took a photo. I returned the truck an hour later because there would have been NO way to safely haul a load. I paid for a truck I couldn't even use- and who do you tell- obviously no one because THERE IS NOBODY THERE WORKING. I would not recommend this location at all.

Clasificación:

5.0

Improve your website to be more customer friendly

Clasificación:

1.0

The unit was abysmal - mold/mildew permeates the air, there were two rat traps in the unit, and the door was barely more secure than a pantry door in a residential home. This facility should be permanently closed. The staff person I reported this to sounded amused with my level of concern about the unit.

Clasificación:

4.0

Wish that the maps of the flooring plan were easier to follow. I wanted a outdoor unit but none were ready or available at the time.

Clasificación:

2.0

No one in office to answer my questions.

Clasificación:

3.0

The lights unit do not work. I noticed that when I was moving in and had to work from a flashlight. There is no outlet to plug in a drop light so I'm pretty much working in the dark. The manager says someone works those problems but I didn't get a specific time or appointment to make the unit available to get the lights fixed.

Clasificación:

5.0

Keep it up

Clasificación:

3.0

We arrived at 4 and office was locked and no note and no one returned to help Unit is difficult to find and locate in the bldg. I understood it was on main level but it's on second floor and stairs to move furniture.. We have moved in and simply need assistance during business hours. Had to use our own lock since no one was at office. Please do not remove our lock to ensure we have access. Place is clean

Clasificación:

4.0

Bob was awesome & super helpful getting me setup so I could unload my U-Haul quickly. I really appreciate him. As far as the place itself, it's alright. I wish there was more access so I didn't have to carry my stuff so far to get to my unit & an elevator would be helpful for sure.

Clasificación:

1.0

First you showed up late.. the place opens at 9Am not 9:10am and then the person who helped me lied about a quarter tank of gas definitely wasn’t that I had to spend 60$ on gas

Clasificación:

1.0

Get employees who know what they are doing. Hire people who have better customer service skills. Create a system that accurately tracks inventory.

Clasificación:

1.0

Office Hours as displayed on website as well as at the location are misleading and wrong. Staff of the only available UHaul office on a Saturday in Gainesville, FL was not helpful at all. Facilities are in disrepair and seam abandoned.No furniture dolly or cart was available at the storage location and local staff was not willing to help. Will advise all friends and acquaintances to stay away from UHaul storage!

Clasificación:

5.0

Staff was very helpful and considerate!

Clasificación:

2.0

Rented and paid for storage unit but was notified day of move in that no unt available. Rental of subsequent trailer was fine.

Clasificación:

3.0

Definitely sucks when the power goes out, and the time slots you have to enter the storage unit is inconvenient since it's supposed to be 24/7 enter. Also no dolly inside usually so have to bring your own if your carrying anything

Clasificación:

1.0

There is a snake in the hallway. I don't feel safe.

Clasificación:

1.0

Facility was filled with bugs on the floor and wasps. In addition got locked out of the whole building with no notification. Came to get my stuff to move across the country to find out they won't be out till the next day to fix it. The young man working at the main facility center was of no help by stating there's no managers available today youll wait till tomorrow. We explain the situation and told him we need it today and he said too bad. Finally after a family got mean with him the manager picked up a phone and said someone would be out in 30 mins. All in all we waited an hour and a half to get my items that were in a 24/7 storage facility. All to find out there were no carts inside as advertised and had to move everything by hand through the halls.

Clasificación:

1.0

I was so upset about everything to do with this place i actually sat down and cried. I didn't use the unit and instead got a storage unit elsewhere. I called customer service and the guy i talked to was super nice and understanding of my issues with the place and they ended up giving me a refund.

Clasificación:

3.0

I prefer to handle business with an actual person. I was missing items from the uhaul like moving mats. I was charged for them and there was none in the truck to begin with.

Clasificación:

2.0

You can't make a phone call because the menus keep rerouting you back to the original menu

Clasificación:

3.0

Staff is friendly and great. The rating is because no push carts are at that location do to people stealing them. It made moving way more challenging. The ramps made it challenging to my back, but once again, great price, nearby to home and the guy working there is very helpful.

Clasificación:

3.0

Provide moving carts because being disabled going up all the ramps I had to go down and long hallways made it difficult. It took a lot of time. Also, if someone would sweep the hallways it would be more attractive. There were dead bugs everywhere.

Clasificación:

3.0

As I said in the first comment

Clasificación:

5.0

Gage was very nice and helpful and provided excellent customer service! 10/10 not to mention the price was the cheapest! It's literally a "one stop shop" 

Clasificación:

5.0

Kyle was great

Clasificación:

5.0

Thank you. It was a great experience. Easy, clean and friendly.

Clasificación:

3.0

When we picked up our stuff one of our items was damaged and it was our mattress. It must have rained in the unit because it was stained on the bottom. I didn't say anything bc I was not keeping it. I gave it away bc the place my friend was going to it would not fit in her new place. It was a fairly new mattress when I put it in the storage unit but when it was taken out it was water stains all on the bottom of the.mattress. it was unit 14 on Williston road in Gainesville Florida if any one is interested.

Clasificación:

1.0

Customer service needs improvement badly.

Clasificación:

1.0

Truck wasn't ready or at least we weren't informed the location which was NOT the location we wanted was unmanned and so had to do remote check in 20 minutes from our chosen location and then charged the mileage to and from there. Not fair. Then we had to go to another location to pickup the appliance dolly we ordered. The whole experience was the worst ever and we have used uhaul many time in the past few years. We didn't get any credit for any of your mistakes and will not use or recommend your services. We got started an hour late due to your inadequacies.

Clasificación:

3.0

Considering that it took me 2 hours to get my truck because it showed I had a previous balance which I did not which left me behind in my move when I had to meet some one at that location to receive my furniture lucky he was patient and stayed so there fore I had limited time to move and the help I had could not wait so I had to unload truck myself I'm 61 yrs old was not very pleasant This will be the last time I ever use uhaul and I still have a storage unit in Baltimore that I will be moving it looks like I will be using Penske they are cheaper and have much better customer service. It was not the locations fault so don't hold them accountable it's your corporate office for not updating their records and for it to take two hours to resolve whole I had my 90 yr old mother sitting waiting in car for that home I was not happy. Sincerely a former lifetime customer!

Clasificación:

2.0

The entire process from start to finish was a disaster. However, this particular location has been great. And, got everything set up for me to make a stressful move less stressful.

Clasificación:

5.0

They staff is always friendly and they are helpful always. 10 out of 10 highly recommended!!!!!

Clasificación:

3.0

Not rent out a vehicle that reeks of cigarette smoke and has an empty gas tank.

Clasificación:

4.0

We have moved our stuff in yet! I'm a little annoyed because I've gotten EIGHT emails to rate our move from you just today alone! Please stop! Otherwise, our initial dealings with you guys were fine.

Clasificación:

3.0

The 24/7 truck share process is way too time consuming. I had prefilled all my information allowed prior to p/u to speed up process, but way too many sensitive steps to complete at this location. It's was over 1hr to get this completed with chat assistant &was also too much questions and redo of info already done prior to p/u.

Clasificación:

1.0

No restroom availability; sign reads, out of order. I traveled from another state.

Clasificación:

1.0

Dear uhal, previous person that used my truck transported animals. The truck was clean, but it was smelling terrible. After used your truck, all my items were smelling disgusting. This is make my experience poor and I had to pay the full value for a truck in a bad condiction ($70).

Clasificación:

5.0

After completing the return of the truck online via my phone there was a request to pay for extra charges that WERE NOT told to me when I paid for a flat rate, one-way service. Then, I had to dispute the charge which was incorrect! This seemed very unprofessional.

Clasificación:

5.0

The stairs are very hard to bring heavy furniture.

Clasificación:

1.0

The employee was friendly but the internet was painfully slow and the climate controlled unit I selected was not actually available and I got stuck having to put it in no. Climate controlled and there was no light and the facility was not really clean. I would have gone elsewhere had I not had to return the uhaul and was exhausted from the trip. Nate and switch situation and the monthly rate wasn't even less. Not happy

Clasificación:

1.0

Due to a glitch in the check-in system, when I scanned in my driver's license the system would not take it. We spent from 3 pm to 7:30 pm sitting at the (unstaffed) facility. We were on the phone with customer service all that time. Twice customer service hung up on us. We talked to higher and higher levels of supervisors, until finally someone was able to override the system and get us in at 7:30 pm. Then there was no lock in the unit, so we had to go get one at another facility before it closed at 8. As a result of these delays, we were unable to leave as planned Friday afternoon, and had to spend the night in Gainesville. I will be requesting reimbursement for hotel and meals, plus list wages on Saturday. This was a horrible frustrating experience on many levels for many reasons. I will not be a returning customer.

Clasificación:

1.0

All of our belongings had mold/mildew. The stench was overwhelming. I hope the get unit 461 corrected before renting it out again. We rented for 7 months and we are very disappointed.

Clasificación:

4.0

Nice access. The air conditioning was not working when we arrived but we notified the company and it was addressed promptly. Very convenient location for me

Clasificación:

5.0

Friendly and helpful staff. Well-maintained truck. Easy pickup and drop-off.

Clasificación:

2.0

I lost everything in that unit . I wasn't properly handled with my situation I called serval times even had family members call and try and pay for my unit when I was sick and in hospital for 2 months .. I lost all my dad stuff who had passed

Clasificación:

1.0

Management Poor Professionalism Does Not Honor their word with Call Back.

Clasificación:

1.0

The day I booked our unit, I went to check in at the location and no one was there. I called and was told, for the first time, that it was a satellite location that no one worked at and I needed to go across town to check in. Then, the next day when we were going to move in we were told it had not been cleaned out yet and it was not ready. They had no units of the same size or larger, so we coordinated two smaller units but never received email confirmation. I then realized they had selected two second floor units, which was not feasible for us (we booked a first floor unit initially). I had to go back to the main check-in location and they had to call someone in to help me because no one had access to the system and the person working at the time didn't take any of it seriously - he actually laughed at my issue. Thankfully, the person who could actually help me told me, after I complained, that surprise! The original unit had just been cleaned out and ready. So I load up my truck and head down there, and the code to get in doesn't work. I call back and fixing the code will take 15-20 minutes, which was incredibly inconvenient because I was already in a time crunch due to the unit swapping. Called back and was put on hold for another 10 minutes while they got us a temporary code - a code that only worked on one door, and not the door closest to our unit. We finally get inside, and the entire place looks half finished. Bare studs and busted dry wall, poorly covered holes, and no lock in the unit even though one was promised to us. There was no ramp to get inside the building, there were at least one or two steps everywhere, and we killed a number of large roaches in our unit as we loaded in. This was a awful, frustrating, nightmarish experience and I wish I had another choice for storage because this is the worst. 0 stars.

Clasificación:

5.0

It was very clean and the guy in the front((sorry don't remember his name)) was very helpful.. he certainly deserves a raise

Clasificación:

1.0

I was paid up for a month, lock was put on my unit. Made it difficult to get back into unit. People in office, not helpful. 2 days to get lock off during my. Trailer rental told be here at 7am in and out .i was told pull in front of unit ,they will right back to check me out,after 20minutes went inside to find i was 12th in line he told me to wait my turn.i did not leave with Trailer until 11am bull---- I will not rent from this location ever again.

Clasificación:

5.0

No complains, maybe the office area needs new ceiling tiles and some minimal decoration

Clasificación:

1.0

No one prepared the uhaul prior to us arriving. As it is a mobile only location, when we arrived and tried to check-in, we received the message that the location does not open until 9:30AM (it was 10:30AM) and could not proceed any further. We called the Uhaul number as this was not a manned location and waited on hold for 20+ minutes to be connected with someone. They gave us a larger sized vehicle which we did not want. Then our rental time wasn't even extended despite having a 40 minute set back that was not our fault.

Clasificación:

1.0

Made me drive somewhere else to drop it off. Not helpful in moving the blocked trucks they blocked me in

Clasificación:

1.0

The facility itself is a dump and falling apart. Tech rarely works, half the lights don't work either, even when the motion sensors have activated. There were multiple occasions where we were unable to access our unit due to technical issues with the outer door locks, and the office manager was NEVER there, and if he was, he was less than helpful (Idk maybe it's the rain lol, not my problem"). Office was pretty much always locked with lights off. Super unhelpful, very rude. The manager at this location also called me THE DAY BEFORE MY MOVE, a whole month or more since I made my reservation, to tell me my truck rental was canceled/lost and that it "wasn't their problem" and I "shouldn't have been able to rent a truck for an extended period" even though their website allows it. The organization and communication between stores is absolutely pitiful, and caused me to have to drive back and forth between locations multiple times in one day, both because keys and files were missing from the storage location, and because the office manager of the storage location was nowhere to be found. Absolutely unacceptable. Horrible service. You've lost a long time customer.

Clasificación:

2.0

Average facility. Floors and ceiling dirty. Never any furniture dolly's available. No lights in the unit, some bugs present. Used as last minute option, would only recommend as a last minute. Couldn't even access my stuff past 10 without going through hoops or trying to track down the attendant who wasn't around often. Smelled weird.

Clasificación:

2.0

The storage facility is dark, falling apart, there was a rat trap inside my unit, and the "air conditioning" is just as hot as the rest of the place. The pictures are a complete lie. The office also never picks up the phone.

Clasificación:

2.0

Have been locked inside of this property multiple times. Some were gate issues and could not get out nor look for a worker, had to sit on hold because no direct line to this property. Upon move out, asked to leave access card in unit but would have locked me inside the property again since I need access card to leave property. Terrible idea not to have a direct line to this facility with a worker at all times.

Clasificación:

5.0

The customer service was fantastic. We had a delay with our truck due to the previous renters but the issue was handled well by the employee on staff, Kairos I believe was their name. Would recommend this location due to their customer service alone.

Clasificación:

5.0

All perfect

Clasificación:

5.0

The receptionist was very kind, polite and professional.

Clasificación:

3.0

A dolly was not made available to us due to maintenance emptying an abandoned unit.

Clasificación:

5.0

Very pleased with customer service

Clasificación:

5.0

"A- OK" .....WITH A FELLA FROM AROUND THE WAY

Clasificación:

5.0

Location was closed for training when I dropped off.

Clasificación:

5.0

I loved that it was simple for me to move from storage to hall

Clasificación:

5.0

Friendly and knowledgeable staff

Clasificación:

3.0

Need better help that actually provides customer service

Clasificación:

1.0

Inform me my one way truck was upgraded to round trip before I start packing it and traveling.

Clasificación:

2.0

The truck leaked and ruined several hundred dollars in books. Our storage unit was locked and we could not access it when we went to move in. We were moved to another unit which was not air conditioned. We ended up getting charged for a larger unit than we needed for 3 months because that was all that was available when we couldn't get into the original one but. Garion was very pleasant and tried hard to accommodate us- I have no complaints about him or his staff.

Clasificación:

1.0

It was a struggle to even find a storage unit. We had to buy one that was 2x or 3x larger than we needed. When we first arrived to the unit, the entrance gate was open and out of service. The facility wasn't secure, but our unit had a lock on it. We went to the office during office hours and no one was there. It looked completely abandoned. We called with no response. We had to wait until the next day to access our storage unit. We had to call a different location to figure out how to get into our locker. Luckily, we were using our own trailer and not a rental. We would have had to pay for another day of rental fees because Uhaul screwed us by renting a unit we couldn't access and weren't in office or reachable during advertised hours. We never got a response from the storage unit managers. They were never in office during hours and never answered calls. Our entire experience with Uhaul was a fight and struggle to find information and fix the issues caused by Uhaul associates. When we tried to cancel our storage unit rental, no one at the desk knew how to do it. They took my info and said the manager would cancel it for us. It did not get canceled and I was charged for another month. I made FOUR calls before it was fixed.

Clasificación:

2.0

The moving trucks need to be cleaned more thoroughly before rental.

Clasificación:

2.0

Through guest feedback, I believe all businesses can improve revenue and guest satisfaction. So, here is an opportunity for you to learn and don't worry, I am not going to blast Social Media like our young adults do. Positive: I was not expecting 1 month free rental. Due to various things, I could not load my items in Sarasota so you were kind to reschedule storage for next day. Location was convenient and away from congestion that GNV faces daily. Negative: There was no one to answer my 2 calls on original scheduled reservation between 1p & 4p. Goal was to notify and move the move-in date 24 hrs later. When I got to GNV around 5.30p, office was closed but I was given an access code so was able to get in however, I did not know where unit 210. Laborer waited 30 minutes while I tried to solve the problem. Call to corporate directed me to N. Main St location so went over there to unload. I was turned back and told there were no storage unit at that location so had to come back to 4101 SW 13th. I had to call corporate and bounced between different department to finally obtain a map of units. At this moment, it's been an hour and clock is ticking on 2 hr reservation I made for Movers. I was told that Lock will be inside the unit but it wasn't there so had to run to nearest store to buy one. Unfinished walls, no lights working inside storage unit, unclean unit and I found black togo box for food inside which may be left several days ago and leftovers were rotting. After long day, I was tired to make another call so unloaded my materials and left. Movers went into overtime by 23 minutes. Now, only thing I am requesting is an additional month complimentary and we'll call it even. Contact me at 850-766-5808 if you have any questions. Thank you for listening to me and Happy Thanksgiving. -Rick Patel (Nov 25, 2021 8.24a)

Clasificación:

4.0

These vehicles need cruise control.

Clasificación: