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LEONARD K | First ImpressionsSelf Storage Units in Federal Way, WA, 98003
U-Haul Moving & Storage en Federal Way
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- 4.0 es la calificación promedio de clientes
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I notified your staff in 2023 after I got out of the hospital with pneumonia that I was unable to pay my balance, was in the process of being evicted from my apartment, and to please do whatever you had to do to sell my stuff, keep it, and stop charging me for my unit. I was received rudely and told I would continue to be charged until the balance was brought current and then I could vacate my unit. You used my situation to extract another 2 years of rent, called me continuously, and finally hit me with a $3,200 bill and you were finally going to auction my stuff, which I told you to do from the beginning. You preyed on a bad situation to keep $ going your way. I have made sure to repeat this story to everyone I know, and will continue to advise anyone on all forums, who is ever looking for a storage unit, U-Haul truck, or anything to do with you to, to stay clear of you and your predatory policies and business model! No thank you…
Eric F | Overall ExperienceGreat location for my needs. Clean and safe. It would be nice if there was more load/unload parking. It can get a bit tight when it's busy.
Peggy R | Overall ExperienceGreat
PACHELY K | Overall ExperienceGood
Charles M | Overall ExperienceI’ve been renting here since they first opened about 13 years ago. Always happy with the service snd cleanliness
ALICE F | Overall ExperienceThe rates were insane for the area and the size of storage that I had. The manager ignored multiple emails and when I spoke to him on move out day, he completely blew me off, not to mention, the place is so overrun with stuff that people were literally arguing about parking spots just to get into their storage.
TAYLOR A | Overall ExperienceNothing wrong with facility, I’m very upset that initial reservation was not honored. I made it very clear I was driving from 12 hours away and would need a larger unit 10 x 20 at least or 10 x 10 bc of amount of rooms. The manager closing the store said he would try me clean a unit out and to come back by 10 or 11 am to unload my truck. I should be compensated for the inconvenience. Thank you
kendel b | First ImpressionsI hate to taste so low but until I get weird back on the outcome of me moving out it stays. I recently ended my wonderful experience with U-Haul to the dismay of moving out completely on Friday before 5pm and finding out that my charge of $170 dollars taken Thursday(the day before) was non refundable. Although the employee said he would get with the GM and find out(TBD) I am still leery. If I'm refunded 5 *'s if not Dad to say but I will keep my 1* due to customer service on the "C suite" level. Please change my mind....
JoTom B | Overall ExperienceI stored my items at the facility for several years. The staff and service were always EXCELLENT! I can't say enough about the the great quality of service and helpfulness of the staff. The facility was always clean and well maintained. Thank You!
Tamera G | Overall ExperienceNice work ~ very kind of him.
SEUNGWOO C | Overall ExperienceThis facility has had problems with previous managers & staff. They are all no longer there. Current employees are doing much better.
Dale M | First Impressions