Customer Reviews for U-Haul Moving & Storage of Federal Way

7,875 comentarios

35205 Enchanted Pkwy S   Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

(253) 874-2481

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 874-2481

35205 Enchanted Pkwy S
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

My last payment was 6/28/22. Will I receive a refund?

Ronda S.  |  Overall Experience 
Clasificación:
1.0

My unit was robbed. I was not called till 11am the next morning, I was told the alarm didn't go off, I was told the cameras were covered so they didn't see the suspect who broke in. I told them I would move my stuff out buy the end of the month. They didn't charge me for the remainder of the month. However they double locked my unit every time I came in to move stuff out. I tried to have this issue resolved and I kept getting the "we really don't know what happened". I have never had such a bad experience with storage. My shed was the only one that sustained damage and robbed. This place was advertised to be secure. I felt singled out and targeted. I lost some very Valuable things that were extremely sentimental to me, and thanks to the lack of security at uhaul, I CAN NEVER RECOVERY MY LOSS.

mary j.  |  Overall Experience 
Clasificación:
5.0

Reese check us out and was very friendly and did a outstanding job overall. He is someone who does his job right

Hershey-Marie A. 
Clasificación:
1.0

Truck's engine light was on and was told they didn't have any other trucks. The furniture and appliance dolly's were not available like I had reserved and the staff did not tell me that they were not in the back like I had been told so I had to go to another location to get dolly separately and return separately. It was not 24/7 like advertised either and no signage out except an 11.5x8 paper taped to the window where the key slot should have been. Absolutely horribly run operation.

Marley O. 
Clasificación:
2.0

The service inside the store when picking up the vehicle was great. The service at return was also good. The really bad part about my experience is that I had reserved a 15ft truck three days prior. On the day of, I get a phone call 30 minutes after I was supposed to pick up the vehicle stating that it was overbooked and that the best the could do was to get a 10ft truck the next day. I had already schedule people to help move. fortunately, I didnt have to move completely out by that day or else the I would have received a significant financial penalty of which was out of my control and it was due to Uhaul overbooking trucks.

Keoudone S. 
Clasificación:
2.0

made reservation for 26' for tuesday, was given a reservation for a 15' on monday. when asked for actual needs of 26' on tuesday for 2nd time, reservation was made for wednesday. after asking for actual needs for 3rd time, all was confirmed but was given the incorrect location for pickup and dropoff. these issues cost the company time that is unbillable and will affect future use of rentals from uhaul.

Ideal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B. 
Clasificación:
2.0

I was directed to leave truck there with 24 hour service and just follow the app. But there is no key drop at that location and no instructions about why or what to do. So I had to leave the truck and keep the keys and come back the next day. The personnel there said they don't do after hour drop offs. So your instructions are incorrect and misleading.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
3.0

The initial person who checked out the truck had excellent customer service. The drop off was simple.

DaVonya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina H. 
Clasificación:
1.0

Horrible customer service. Didn't even have everything we reserved. Upon calling customer service the gal was extremely rude and even threatened us. The second gal we talked to was much more helpful but still never renting through this location ever again. They claim there are no after hours boxes in the area yet I know of 3 I have located since that day. Never again

William J. 
Clasificación:
1.0

I wish they would have checked the windshield wiper fluid and put some in so I Could clean the windshield also it was very difficult to see out the windshield because of some sort of film or haze that was on the inside of the windshield other than that The equipment was in good operation I just wish I didn't have to sit there in that cab and smell that marijuana Smell and deal with the haze on the windshield

Rodd E. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristina H. 
Clasificación:
5.0

Payment options make it extremely hard for those who do not have a major credit card. Maybe that's intentional.l I find very discriminating. Just my opinion.

akhsar T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M. 
Clasificación:
4.0

My first time ever renting a uhaul and the employees at this location were very welcoming and made it truly hassle free. In and out in no time!! Great customer service and all done with smiles on their faces.

Moana T. 
Clasificación:
1.0

The 10' truck had roaches in it!! It was horrible. My aunt passed away and we got the uHaul to help family move her belongings. When I arrived and opened the back of the truck, we immediately saw 1/2 dozen cockroaches scurry on the inside walls! Entered to try and kill them by swatting with magazines and stepping those on ground. As we were doing this at minimum a dozen more roaches started scurrying around and as result, we were unable to use the truck! I had a drop off time of 9am this morning but, had to drop off after only a few hours. I told the assistant and he said no refund- nothing he can do about bugs in the truck. I said these ate not just bugs, they are roaches!! They can hop onto peoples shoes , clothes, etc… they are filthy horrible and disgusting. While he agreed with me, he still stated they would not compensate me for the wasted rental due to the roaches in UHaul's truck!!! UNBELIEVABLE. He would not even provide a discount. I followed thru with agreement and filled the tank based on the 50 mile R/t to my aunt's house. Bought roach spray and sprayed in back of the Uhaul truck as well, of which more roaches scattered out of crevasses in the top and sides of the inside of back of the truck. Uhaul charged me almost $200 and I didn't even get to use the truck to haul a single item due to roach infestation! I told the assistant manager that the truck needs to be fumigated â€" he AGREED!! I showed him the roaches we killed and he still said no discount or partial refund. Unreal as he said they clean the inside of trucks by blowing air in them to get dust/dirt â€" but, said we cannot control bugs. Uhaul has a responsibility to provide customers with roach free moving trucks- there is no argument Uhaul can justifiably state otherwise. I would like the corporate CEO to make this Uhaul location make right by me. I will pay the gas I'm not looking for a refund there but I do want a refund for a truck that I was unable to used due to roach infestation that is so wrong to be charged for something I couldn't even use not due to my negligence this is due to U-Haul's negligence. You may not know that the people you're renting your trucks out to have roaches. But if all you do is blow pressurized air into the back of a moving truck to get the dirt and dust out that does nothing with regard to roaches. Additionally there's like orange soda on the far back wall spilled clearly visible that was not cleaned it was dry and been on there for a while probably part of the reason there was roaches in the truck the trucks at the Federal Way U-Haul or not clean. And they don't care that's a problem I do want this fixed and I do want somebody from corporate to get back to me. Vanessa Sherrill

Van S. 
Clasificación:
1.0

Poor customer service I ask he's name to the person who do my check out and told me you don't need to know my name and the person in the front desk he gime faces like he was mad or something really bad service.

Jose L. 
Clasificación:
4.0

idk

Robert R. 
Clasificación:
4.0

I want to recognize Jules at the UHC OF SOUTHERN WASHINGTON Regional Traffic Office. She was extremely helpful in sorting out a truck order and making sure my truck was available.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

The trucks are getting a bit old - but that's to be expected. I rented two different vehicles today and both worked just fine. The key element to this location are the people. They are fantastic. My second rental had a problem, because the person that was supposed to return the van I was going to rent ended up being over two hours late. So the U-Haul representatives worked out a strategy to get me into a van with very little delay. ¡Gracias!

Lowell T. 
Clasificación:
5.0

Chris

Steven J. 
Clasificación:
2.0

Stop harassing your customer

clinton C. 
Clasificación:
5.0

Bueno

patrick L. 
Clasificación:
3.0

Was charged an unexpected $100 deposit. The terms of my agreement in person were not the same terms I was given over the phone when confirming my reservation. In the future, Uhaul would be my last choice. My phone quote included 250 miles instead of 218 and insurance was included. My in person rental did not include insurance for an additional $45. I had no choice...Suppose I budgeted for the cost quoted to me on the phone??? Fortunately, I had wiggle room and was in a position that I had funds for the surprise extra $145 charge. What choice did I have??? I had traveled 175 miles on the bus as well as movers in place. About the gas…and gas prices these days, I left the rental with an extra 1/4 of a tank of gas which I would have used with 32 extra miles I was supposed to have. I took the loss on the gas vs what the change would have been for the mileage over 218 miles. UHaul got a win with me on this rental experience. Improvement for the next customer....consistancy and some sort of internal communcication and documentation.

BRENDA B. 
Clasificación:
4.0

It was a great location. One person was checking in .checking out and looking at the truck. So technically only one person was working. But seeing a lot of other employees standing around. Waited for a good period of time just to check out. It was a line and we were all complaining and watching other workers taking a vantage of one. Very unfortunate to see. Also I am over overcharged and having to dispute. Nothing was adjusted when returned I got a receipt of what should be charged. The amount on my receipt is not the amount that they withdraw from my account.. Very unfortunate Been a loyal customer. My families been a loyal customer .will be the last time will be using this company.

Zusarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G. 
Clasificación:
5.0

The truck had a few dings and dents, and the gas tank had a leak in the input, but the customer service was excellent!

ADAM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devinder S. 
Clasificación:
5.0

My experience was perfect. Aaron is awesome

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor G. 
Clasificación:
3.0

It would be better if the access hours would be 24 hours since we have our own access keys to check in and to unlock the doors.

sean h.  |  Overall Experience 
Clasificación:
5.0

Have more staff in order to pick up vehicles faster. I understand you have an app however everyone is does not know how to use this new technology. Should not have to wait 35 minutes to get a truck.

Erva S. 
Clasificación:
5.0

Reese checked us out and was very friendly and we will rent again from this location

Hershey-Marie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lin W.  |  Overall Experience 
Clasificación:
4.0

Could use more parking for 'customer' vehicles while renting, but other than that - no problems! Maurice was very friendly and helpful when we were returning the truck.

eric A. 
Clasificación:
4.0

I am pretty sure we got a small amount of exhaust fumes in the cab, it was only fine with both windows down.

Raymond V. 
Clasificación:
3.0

They have 1 person working the counter and 6 people in line at one point. The manger needs to schedule his employ lunches Accordingly.

Steven J. 
Clasificación:
2.0

The truck was not maintained well and obviously had been in a wreck that resulted in the truck shifting poorly, not being able to put it in park without multiple efforts, there was a large black plastic piece hanging from under the front of the truck, the truck was not sealed inside and the road noise was like the windows were open or door was open, the truck wreaked like B.O. and was not clean on the exterior either. The truck had multiple instances where it would sputter and jerk for 1-2 minutes before returning to kind of driving normal.

SEAN V. 
Clasificación:
5.0

This is the my favorite of all uhaul facilities.I have a storage also . It dosen't matter how busy or who's on . Every person who is on is so polite and helpful. I appreciate this place!

Isabel S. 
Clasificación:
5.0

¡Gracias!

Amare F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice N. 
Clasificación:
5.0

Steven checked me in, Maurice checked me out. Both were professional, courteous, and provided a quick experience. I would come back here for any future moving needs.

Joshua K. 
Clasificación:
3.0

The vehicle was not cleaned. And one of the previous renters had a pet in the van. There was pet hair all over the seats and floors. I would have returned the vehicle but it was the only one available. I was very disappointed in the cleanliness of the vehicle. I and my boyfriend are allergic to pet dander. We coughed and sneezed the entire day and night. Maybe uhaul should purchase lint rollers to clean up after people, because this was nasty and unsanitary

Michael B. 
Clasificación:
2.0

List whether each location ACTUALLY does truck share. I was put back 2 hours with my move due to not being able to pick up my van at that location after hours.

emily J. 
Clasificación:
3.0

It took 4 different trucks to get one half way acceptable and it still ran like crap. They need to check and service all their equipment more frequently to eliminate this problem. Also the young man out on the lot should be polite and definitely not so rude.

James B. 
Clasificación:
4.0

The truck was clean but sounded terrible to drive. I told the nice checkout young man Maurice maybe tranny fluid.

Denyce S. 
Clasificación:
4.0

The first guy i spoke to was a dick. I aked about a rental and was told if it had wheels it was reserved. So i went back to my jeep and reserved one walked back in and got my rental. The guy who helped hook up and rental was awesome and is the only reason i will return. I neglected his name but what a huge help amd very patient and helpful.

James F. 
Clasificación:
2.0

Need some serious training in customer's service and the online systems.

Andrew T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DaMelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC K. 
Clasificación:
5.0

Maurice Jones was great! He made the return process super easy and quick!

Kimberley G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrey A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

Maurice was very helpful and professional. I was very tired after a busy day. Maurice went the extra mile to help me which made a positive impact on my day! I will definitely recommend Uhaul to friends & family.

Kay P. 
Clasificación:
5.0

I love the Federal Way location. We rent weekly for our church food bank. I recently had unknown charge placed on my card. When I contacted Cs via chat they could not find the charge. Please send receipt before you charge my card.

DEMETRIA F. 
Clasificación:
5.0

I appreciate your costumer care and your respect.

Evergiste N. 
Clasificación:
5.0

Maurice was great.

Jordan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

No improvement needed at this location. Great customer service and friendly. Maybe someday, adding an extra person at the front desk on weekends would be helpful.

Kiese W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
5.0

good

patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally M. 
Clasificación:
5.0

Nice to see some decent working class individuals still doin there job! Would recommend this location in federal way to others. Gracias

Jeremy C. 
Clasificación:
5.0

Best..

CHANG K. 
Clasificación:
5.0

Great service.

KHYBAR Z. 
Clasificación:
1.0

It was in really bad shape and it wasn't going over 35mph. It was shaking on 40 miles. My house is on the hill. It couldn't go up so i had to return it. Also their gas gauge wasn't at the pint it was Saying on the paper so i took a picture and showed it to them. They were apologetic about it but they said their all uhauls are old and doesn't work properly. It also had an engine problem.

Supreet J. 
Clasificación:
5.0

Good people and good service

BASIM K. 
Clasificación:
5.0

Thanks, you guys and gals are all super awesome. Pleasure doing business. See you around.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Servicio al cliente de excelencia. Prompt assistance. Last minute availability was great! Great price

Charisse E. 
Clasificación:
2.0

Very difficult due to the limited space. Staff seem very professional and helpful. Equipment seemed well maintained

MATTHEW L. 
Clasificación:
4.0

Clean the truck, fix all the issues. Have the truck pulled out to great the rental driver.

Alex G. 
Clasificación:
5.0

Avail drivers in case some customers can't drive the trucks

DOREEN N. 
Clasificación:
5.0

I know staffing may be the issue, but I always stop in to make my reservations because my phone calls don't get answered.

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

taylor Y. 
Clasificación:
4.0

GIVE A MILITARY DISCOUNT! I would recommend my fellow military peoples if there was that option for us like other rental agencies. I was just in need for a quick rental and was disappointed there was no military discount. Mychael at this Location was AMAZING!

Karen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sinwoong K. 
Clasificación:
5.0

Vehicle smelled like someone had smoked in the cab. Other than that, my whole experience was fantastic!

Eugene V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

We had an easy hassle-free experience. Your representative Maurice was very kind and helpful. When we needed to get one of the trucks moved he responded without delay. He was also fun to talk to!

Sebastian Z. 
Clasificación:
5.0

Maurice Jones was a wonderful employee who made returning the equipment a breeze!

Dustin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara G. 
Clasificación:
5.0

I had trouble setting up a phone rental account.

Robert U. 
Clasificación:
5.0

Nice agents nice customer service

Rajinder M. 
Clasificación:
5.0

No improvements needed for my visit. I had a perfect experience. When I arrived, Aaron made the process very easy and answered all my questions. Upon return, Maurice met me at the door and easily and quickly checked in the truck and I was on my way.

Laurie F. 
Clasificación:
4.0

Maurice was awesome.

Chris S. 
Clasificación:
5.0

Mr Ryan and Maurice excellent service very good person.

Jose V. 
Clasificación:
5.0

No returns after hours is inconvenient. The staff is friendly though which is good. Ryan was the one who met me outside when I returned.

Monica T. 
Clasificación:
5.0

Ryan checked me in. Great experience

Taylor P. 
Clasificación:
5.0

I had a problem checking in the truck regarding the miles driven, but Ryan was able to take care of it for me.

Werner G. 
Clasificación:
5.0

Ryan was fast at the checkout

Bovity M. 
Clasificación:
4.0

No complaints

Amelia D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff!

Cory S.  |  First Impressions 
Clasificación:
1.0

The location where my storage unit was located told me they were overbooked and had no units available. When I asked where I was supposed to store my stuff they literally shrugged their shoulders at me. I asked them to call and find me another storage facility and they refused to help. I even asked who I needed to call to get a storage unit and I was told I could find the number on my reservation. The people were absolutely no help and had a very poor attitude. They absolutely refused to help me in any way and simply said, " that's how it is when they over book us." This has been the absolute worst moving experience I've ever had. I will never use uhaul again and I have told all my friends and family about this experience.

Donald P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest M.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful

Donny T.  |  Overall Experience 
Clasificación:
3.0

We moved our stuff out of the unit on February 26, 2022, and the unit wasn't closed out like it was supposed to be. It only got closed out on March 10th after they called asking for payment. Also, when I reserved a smaller unit. I was told that we would get the money back for the bigger unit or it would transfer over to the new unit, but was told on March 10th that they don't pro-rate. Uhaul needs to have consistent policies from everyone.

Willis B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth N.  |  Overall Experience 
Clasificación:
5.0

The Staff was professional friendly and very helpful. Yes I would recommend this Facility to all my family & friends. 

LINDA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah L.  |  Overall Experience 
Clasificación:
1.0

Customer Service stunk. GM checked me in and used vulgar language, specifically used the word f,cjCompletely unprofessional

Richard W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa p.  |  Overall Experience 
Clasificación:
3.0

I had no idea it was an inside storage. I feel they should inlighten people before they purchase a unit

Stephanie S.  |  First Impressions 
Clasificación:
5.0

Customer Service was Top Notch from the Original Contract set up with Aaron and the couple of times when I had a question. My move out also was an awesome experience! This is definitely a Great Location to rent storage from and I will be referring anyone who needs storage to Aaron and the Federal Way Team! Thank You!

Deann N.  |  Overall Experience 
Clasificación:
3.0

24/7 access was removed. Decided to go elsewhere

Victor L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan m.  |  Overall Experience 
Clasificación:
5.0

The staff was great and the facility was well maintained. The surrounding area is the issue. There's been shootings nearby and break ins at the location. There are no flat carts due to theft. I could not get my Christmas tree out this year. (It's very large and heavy and needs a flat cart). I had 24 hour access but as the rates went up and crime went up, I moved to somewhere that I feel safe bringing my four year old daughter with me. I witnessed arguments on site with customers and was approached by some sketchy people. The murder in the complex next door was the final straw. Great facility but the location became dangerous.

Martin N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna Marie E.  |  Overall Experience 
Clasificación:
5.0

Great customer service and thank you for all your assistance!

Madhuri C.  |  Overall Experience 
Clasificación:
2.0

My rating would've been a five (5) star rating, but due to unforeseen policy changes in operating hours I am forced to leave a two (2) star rating because of the inconvenience that it has caused me. What is the whole point of having a storage unit that you cannot access during business hours when you work those same business hours. It just doesn't make any sense. And then to be charged the full amount every month, also doesn't make any sense and is not fair to the customer. Very dissatisfied with the experience.

Mark V.  |  Overall Experience 
Clasificación:
5.0

The manager Mycole was always helpful and informative . The rest of the staff were courteous and efficient .

JENNIFER H.  |  Overall Experience 
Clasificación:
5.0

I have used this facility for years and have never had an issue. I have had a storage unit for the past 5 years that has changed in size more than 5 times and the switch over was seamless and smooth. I have also rented a truck/van from them about 10 times. Every vehicle and transaction was great! I recently closed my storage unit due to a move out of the area which resulted in an extra charge on my card due to an oversight. I called the location to report the issue and was credited within 2 hours including an email and phone call apology. I recommend this place for any and all storage and moving truck situations!

Michael M.  |  Overall Experience 
Clasificación:
1.0

The management is terrible. The management on day shift is rude and unhelpful. I arrived and was told to remove the car from the carport was $75.00 dollars. I have never had to pay in other states. I then was asking for help to remove them myself, and a employee on night shift did not even tell me a chain was still on the vehicle, and was going to let me back up with it on. I asked him why he stated ( I forgot) (really!) I was then told the next day that it was only $35.00 dollars to remove the car. (WOW!) Then I moved out of storage on the proper date 11/22/21 and it was never done. I had to drive a hour to make sure as the management said. I was going to do it. After repeating phone calls to UHaul. This place is a rip off, and thrives. Improper behavior and terrible management that I have ever encountered. I should get a refund. Please call me at 702-265-8414 Danielle DeSantis

DANIELLE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Isabel S.  |  First Impressions 
Clasificación:
5.0

It really sucks that there is so many “bad people” in the world that the access hours have to be cut short due to theft.

Brandy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lyudmila P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

La'aujanique C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

randolph l.  |  Overall Experience 
Clasificación:
4.0

What are the hours for accessing the storage

Talanoa E.  |  First Impressions 
Clasificación:
5.0

The Enchanted Pkwy location in Federal Way was amazing. In the last few months I've had to rent a vehicle, a storage unit, and finally load a Ubox. They were so helpful and accommodating for each thing and nice too. Moving us stressful enough and being treated so well made it so much less.

Kristen N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john h.  |  Overall Experience 
Clasificación:
1.0

South Lake Tahoe (Emerald Bay) general manager was rude and disrespectful. The assistant manager had no idea what he was doing, and refused to help out. Stated everyone was new. When arrived at Seattle, WA Federal Way location. The management stated it was $75 dollars to release my car from the auto transport. Next day it was $30. (WOW) I had no idea Uhaul treated their customers this way. So I guess next time will be Budget rentals and hopefully better treatment.

DANIELLE D.  |  First Impressions 
Clasificación:
4.0

Billing dept needs improvement

wade b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmanuel M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
2.0

Employees need more training or support to provide efficient and effective customer service. They are courteous but incompetent and nearly every step of my experience was delayed and required me to return to the counter to get their mistakes fixed. Errors occurred with storage and moving truck that delayed my move in AND move out and I was never offered any apologies or concessions except for when calling the customer service number. Diana at customer service was very helpful and effective.

Holly R.  |  Overall Experience 
Clasificación:
5.0

Aaron was extremely helpful, professional and accommodating!!! Best 1st Impression at a Dealer Location EVER!!! 50 STARS 朗

Deann N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robert w.  |  Overall Experience 
Clasificación:
2.0

Inconvenience: Online check in/out system fails, storage access hours, and only a one storage card key.

Rocio C.  |  First Impressions 
Clasificación:
5.0

I’ve always been happy with my U-Haul experiences

Billy L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

andrea b.  |  Overall Experience 
Clasificación:
4.0

I was unhappy that my reservation was not found in the system even though I received a confirmation. Because of this I had to use 2 storage units which is very inconvenient for me.

Kristina c.  |  First Impressions 
Clasificación:
4.0

Nice place people where nice also

larry m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus P.  |  Overall Experience 
Clasificación:
4.0

Expensive for a 5x5 space. The online process was lengthy using a cell phone. I secured the space with a phone call and didn't realize I had more information to provide once I arrived at the storage facility.

Debra M.  |  Online Move In 
Clasificación:
1.0

This STORAGE area Customer Bathroom broken entire time, the staff at this location was VERY mediocre except Daniel and Michael, a Boss. I was assigned #1986 which has an outside personal lock on it they couldn't have removed asap, the next best location was in #2051 even further away (I have Disabilities from Car accidents so walking too far is torture) but this unit was too small but by this time , this location was closed. The After hours Call center Rep couldn't Reserve a new bigger spot because the store was closed. (What????!!!**""). They never recommended reserving online, either. I found out the next day my own online reservation for a bigger unit wasn't avail in this location because someone else had reserved it for 2 weeks out and it's 1st come, 1st RESERVED. Now these issues had been going on for 3 days and I had to keep my 15' van overnight for 3 extra days to remove my belongings but was never able to fully do it (at this location) so I found another Storage unit (that wasn't a U-Haul) closer to our home. When I went in to turn in my access card and request my-UNUSED but out of the package- Padlock (at the Federal Way, WA store) because I didn't need it anymore, I was accused of not buying the padlock (I proved it was bought on the #1986 unit) but still couldn't return it as it had no packaging. Nor did these 2 guys even CARE that I was leaving for another company. Wait for it, there's more ....the rental of my 15' Van for local for 1 day around town was charged $167, not the advertised $29.95/ day. $40 was added each day that I couldn't offload my stuff from the Van. I also needed my SUV stored but it's a 4x4 and Customer service tried to rent me a tow dolly that would've damaged my 4x4. I'm not making this stuff up. I've had THE WORST EXPERIENCE AT THIS FEDERAL WAY, WA U-HAUL LOCATION. AVOID IT AT ALL COST!!!!

Mary J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RANDY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Lawrence D.  |  First Impressions 
Clasificación:
3.0

Door access card swipe machines don't work properly. Hot summer made them malfunction. Made night time access hard to get in. We had to pay for a second day truck rental, because it took hours to get in at night. Other than that, it was clean and well maintained.

Dawn G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

VANESSA C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

manidone C.  |  Overall Experience 
Clasificación:
5.0

I needed a temporary storage because we were relocating and this was the best choice due to location and it worked out great and service was exceptional . Would recommend to everyone and use again.

Tulgi L.  |  Overall Experience 
Clasificación:
5.0

I had a very pleasant and positive experience

Saint A.  |  Overall Experience 
Clasificación:
2.0

I got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn't allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn't get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren't unlocked an hour and a half after business opened so it wasn't operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.

Holly R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY G.  |  First Impressions 
Clasificación:
5.0

The best staff anyone could ask for, especially the large bearded ginger fellow :)

MYCHAEL K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMANUEL JEWELL L.  |  First Impressions 
Clasificación:
1.0

They rented my reserved unit. 10x15 And then gave me two units to equal the same size That was ok but they put me to the very back of the building the walk was equal to at least a football field is not a football field and a half I rejected the unit and got the same full-size unit for less down the street FM

Frank M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaina M.  |  Online Move In 
Clasificación:
5.0

Units were clean and updated. Building has AC, bathrooms.and drinking fountains, which is quite nice when you're moving things in to storage for several hours.

Colin S.  |  First Impressions 
Clasificación:
1.0

Things were taken out of my unit.

JOEY MARIE KEHAULANI R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zihye K.  |  First Impressions 
Clasificación:
5.0

Everyone is very helpful and friendly

Amber R.  |  Online Move In 
Clasificación:
5.0

Staff was extremely helpful and quick to help problem solve after a long, complicated, tiring move across the country.

NICHOLAS M.  |  First Impressions 
Clasificación:
5.0

Okay

Toyie R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

martell t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MYCHAEL K.  |  First Impressions 
Clasificación:
5.0

Locks are not left in the storage unit, you still need to go inside to get one.

Marielle S.  |  Online Move In 
Clasificación:
5.0

No tengo palabras excelente excelente

SONIA B.  |  First Impressions 
Clasificación:
3.0

I would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..

Rimson S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilary L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

karen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE H.  |  Overall Experience 
Clasificación:
5.0

This is a much better facility than the Auburn location.

Shianne J.  |  First Impressions 
Clasificación:
5.0

Not stored

Duncan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YUNG L.  |  Overall Experience 
Clasificación:
5.0

I love this storage. However I don't use it often. If I ever need a storage I'll be back.

DIONNE R.  |  Overall Experience 
Clasificación:
5.0

we recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facility

Rod K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS W.  |  Overall Experience 
Clasificación:
5.0

just moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. ¡Gracias!

Thomas P.  |  Overall Experience 
Clasificación:
5.0

Fabulous service

SUSAN SCHOENECKE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY W.  |  Overall Experience 
Clasificación:
4.0

Maria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.

rosio g.  |  First Impressions 
Clasificación:
5.0

Courteous helpful staff, excellent facility

Thomas P.  |  First Impressions 
Clasificación:
1.0

I am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than $100 for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.

JILL E.  |  Overall Experience 
Clasificación:
5.0

All your employees are so kind and fast move.

Hyun P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Badi K.  |  First Impressions 
Clasificación:
2.0

They give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles

Hayder H.  |  First Impressions 
Clasificación:
3.0

Security issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.

Doug D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA C.  |  Overall Experience 
Clasificación:
5.0

As always, 5 stars to this Federal Way location. Great job guys.

JARON H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JARON H.  |  First Impressions 
Clasificación:
4.0

Very helpful and straight forward.

Luke G.  |  First Impressions 
Clasificación:
3.0

My access card didn't work and the next day I had to get another one and it didn't work either. All the staff could say is wait 5-10 then try it.

MICHELLE H.  |  First Impressions 
Clasificación:
4.0

It was a long way down the hall to the unit.

Glenn F.  |  First Impressions 
Clasificación:
5.0

The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.

Ted K.  |  Overall Experience 
Clasificación:
2.0

i am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.

Michael B.  |  First Impressions 
Clasificación:
1.0

The storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.

Kristine W.  |  Online Move In 
Clasificación:
5.0

Please note: I'm not moving-out my storage unit at this time.

Lynnette O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony R.  |  Overall Experience 
Clasificación:
4.0

I Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of $108. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the $216. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com

Betty J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori L.  |  Overall Experience