Comentarios de los clientes para U-Haul Moving & Storage of Federal Way

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Federal Way

Clasificación general:

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Karen S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Zachary H.
Clasificación:

That truck was the worst vehicle ive ever driven. I cant believe you let people drive those. Youre a multimillion dollar company and youre constantly trying to revove all of your dead trucks. BUY NEW TRUCKS!! They arent even safe to drive!!! Im vehemently disappointed with my experience hede and will never recommend this location.

TAMARA C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JARON H. | Overall Experience |
Clasificación:

As always, 5 stars to this Federal Way location. Great job guys.

JARON H.
Clasificación:

El cliente no dejó un comentario.

CONNIE B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jada B.
Clasificación:

El cliente no dejó un comentario.

TRACIE H.
Clasificación:

Everything went well and, by going online made it easier

Doris H.
Clasificación:

More staff

Alana B.
Clasificación:

The customer service was not good and needed a lot of work. I wish the employees would have explained to me that I would have to return my truck online. I waited in the designated area for someone to come process my drop off before they closed, and an employee walked right by me several times and talked to someone else. I waited so long that it passed the time of closing. At that point all the employees left, even though some of them saw me waiting to be helped before closing time.

Sophia R.
Clasificación:

Explain where the key drop-off is. I had to search around for it.

Carlos V.
Clasificación:

May be provide some stuff to tide the belongs or something to protect them, be side of that everything is great, Thank you.

Louis G.
Clasificación:

El cliente no dejó un comentario.

Kathryn G.
Clasificación:

El cliente no dejó un comentario.

JOSPHAT W.
Clasificación:

El cliente no dejó un comentario.

EILEEN H.
Clasificación:

Customers should be TOLD that there is a fuel charge if the vehicle is NOT returned with the same amount if fuel it left the UHaul store with. The customer service representative repeats over and over that the mileage charege is 1.54 a mile but never mentions the additional fuel charge. Give clients all of the information at the time of rental. NOT when u drop off the vehicle. That is POOR customer service and I left partially regretting renting from U Haul.

Alan K.
Clasificación:

El cliente no dejó un comentario.

Refugio M.
Clasificación:

El cliente no dejó un comentario.

neight N.
Clasificación:

El cliente no dejó un comentario.

Trina F.
Clasificación:

El cliente no dejó un comentario.

Donna S.
Clasificación:

Right now I am mad. I reserved for 3pm.He let me pick up early. I did not understand that changed my reservation. He called my daughter I was missing. I extended my reservation. My daughter arrived hours after I extended but they had no record. I extended return to Wednesday at 11:45am they did not tell her. My family called every hispital every police asking if accidents involving my be 4151x The young person who extended my van did not update on computer? Michael visited with me and still failed to tell my daughter at 6pm yes your Mom came in at around 1:30 which my telephone reservation was for 3pm

gary P.
Clasificación:

I've always liked the fed way location and the staff both sides srecakways Happy!!!

CHRIS S.
Clasificación:

El cliente no dejó un comentario.

RICKEY S.
Clasificación:

I mentioned that the right view mirror is loose and can cause a hazard as it rotates out of view.

Brandon L.
Clasificación:

I reserved my Uhaul for Bellevue but when it came time to pick it up my reservation was in Federal. I had to drive an hr out of my way to pick up the truck and then get my car. I already had a busy day moving and all and I didn't want to have to drive that far. And I didn't want to have to leave my car in a sketchy area. What a bummer. Such a sketchy way to run a business. Considering my inconvenience made you more money.

Tommy L.
Clasificación:

El cliente no dejó un comentario.

Daniel R.
Clasificación:

Lights on the whole left side did not work.

HOWARD H.
Clasificación:

Keep up the good work.

Juan M.
Clasificación:

El cliente no dejó un comentario.

RAYMOND S.
Clasificación:

clean the cabs of the trucks, if I come into the store, dont tell me you are fully booked on all your trucks, as I show you on my phone that you have availability. After I show you that the website has availability, dont tell me that I have to create an appointment on my phone. When I create an appointment on my phone, it charges my card to reserve the van, attachs a shit load of items, then I have to charge my card AGAIN in the store. Are you serious, the guy at the counter, name was Michael, definitely a manager of some sort, complete and total ass hole. I will never use this location again and I probably won't use U-Haul again. The vehicle inspection was INSANE! The pictures I took vs what it had on file were so vastly different. Looking from the front, I could have SWORE it was a different Truck all together. The shifter in the truck would swap gears from Drive to 3rd at random it was so lose in the socket. This damn truck would start cranking up to 5000 rpm at a full STOP for no reason. I cant believe what I paid for, Using U-Haul in the past and having decent experiences. I just won't after that. Utter disaster from the service I received and the vehicle I was given. I can not believe it.

austen W.
Clasificación:

Lied about free storage and paid 526$ a rip off

Dawn S.
Clasificación:

Smelled heavily of smoke, and recorded mileage was 12 miles under what the vehicle had as mileage.

Stephen A.
Clasificación:

El cliente no dejó un comentario.

Louis G.
Clasificación:

El cliente no dejó un comentario.

Shay L.
Clasificación:

El cliente no dejó un comentario.

KENNY TERRIAL R.
Clasificación:

the worst experience i have ever had in my life

Levente K.
Clasificación:

Great customer service!

jeryl T.
Clasificación:

We wanted a larger cargo trailer but they gave us a smaller one than we asked for; A bit disappointing.

Ihar L.
Clasificación:

Great location, great customer service, everything was great. I was having hard time to locate key drop box. Website shows yellow square box but this location doesn't have box and instead they have small whole in a glass next to main entrance. Other than that experience was great.

Karen A.
Clasificación:

It was great, very fast and easy.

Michael C.
Clasificación:

El cliente no dejó un comentario.

JARON H.
Clasificación:

El cliente no dejó un comentario.

Terence H.
Clasificación:

Its so easy now a days.

Dawn O.
Clasificación:

There is an issue with trailer chains at his location. This location twists the chains to shorten them rather than feeding them thru your hitch, so they tends to drag. If the weather is dry the sparks made could ignite dry things. Also, this state issues tickets for dragging chains. I always have to restring the chains so they don't drag.

JARON H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ray M.
Clasificación:

Nothing that I can think of

Elahna V.
Clasificación:

I left something that goes to my dining table in the uhaul and someone has yet to get back to me after I called twice. If they don't have it then I'll have to buy a whole new dining table & I won't be happy so I'll be there tomorrow since no one wants to give me a call.

Walter J.
Clasificación:

Remind them in the check list to take out the keys before lock

Sieglinde P.
Clasificación:

I was upset with the additional 20.00 charge for after hour return. This was not mentioned when rented. I was told I can return it after 7 yet no mention of a charge unt I viewed my bill after the charge

Jane K.
Clasificación:

Keep the good communication and product knowledge

RYAN W.
Clasificación:

Everyone was hella cool. They all deserve a raise.

AWAKA T.
Clasificación:

El cliente no dejó un comentario.

EDWARD A.
Clasificación:

El cliente no dejó un comentario.

Brett R.
Clasificación:

Outstanding customer service! They were busy but they took care of everyone quickly and professionally. They had a very clean and well stocked lobby. Great selection of trucks to pick from.

Francisco C.
Clasificación:

Customer service was very good and easy to get key and go. All workers were friendly and helpful.

Jemal K.
Clasificación:

Guys were nice and quick to help👍🏾

EZRA F.
Clasificación:

El cliente no dejó un comentario.

Louis G.
Clasificación:

El cliente no dejó un comentario.

Duane A.
Clasificación:

The trailer I rented was an 1 hour and 15 minutes late before I could pick it up. This did make an inconvenience for me. I was committed to be at a location at a certain time and was not able to meet my commitment.

Anne M.
Clasificación:

Provide rewards program - I rent lots of uhaul itens and would like a discount

Sean S.
Clasificación:

El cliente no dejó un comentario.

CHAD S.
Clasificación:

you promised 8 bags of moving blankets. None available at pickup. The truck leaked water into the storage compartment. Our flatscreen t.v. was damaged. I ordered a 26' truck but with only 36 hours, you called to tell me I couldn't have the bigger truck. Forced to accept smaller truck and to leave some items behind - one way rental.

Nataliya K.
Clasificación:

The interior was fairly clean. The back of the truck, however, had remnants of sand/dirt in the crevices of the bed. Overall, I would rent again. However, for the price, I was expecting a cleaner truck bed.

DAVID M.
Clasificación:

My vehicle was boxed in on aisle K and was difficult to examine for defects, but a fine young man hustled out and moved one truck so that I could back out my truck. In the confusion. I missed a small defect completely. He assured me that they knew of the scratch history on that truck.. luckily I was not charged, but it would be nice is your vehicle was presented where you had enough room to walk around the vehicle and examine it closely.

Luke G. | First Impressions |
Clasificación:

Very helpful and straight forward.

NHIT V.
Clasificación:

Mileage went up too fast

Brendon S.
Clasificación:

Don't delete reservations

John L.
Clasificación:

Your online and telephone service in particular are severely lacking.

Shelly A.
Clasificación:

El cliente no dejó un comentario.

Ann L.
Clasificación:

El cliente no dejó un comentario.

Zakariya A.
Clasificación:

El cliente no dejó un comentario.

Adam R.
Clasificación:

We were running late and I tried to call the number in the email I received and sat on hold forever. Finally gave up, not even sure where I was on hold: corporate or this store? Regardless I said screw it and returned it late. Very frustrating. I wanted to ensure it was ok to keep it longer as we were still moving stuff.

VALERIE KAY T.
Clasificación:

No improvements, you all did a great job.

Jordan B.
Clasificación:

Rude employees. The guy that helped me said I could return my trailer at anytime the next day. A couple hours later I get a call saying I'm late and I'm gonna be charged. I got it fixed so the next day I return it and I clarify with the guy that I shouldn't be charged and he guaranteed I wouldn't be. A couple hours later I've been charged double and the call wait times are rediculous

Wyatt S.
Clasificación:

With everyone wearing masks, please remind your agents to speak slower and look at their customers. If there was another uhaul nearby, I would give it a try, just looking for good customer service. Being a senior citizen, at 72 years, they should have a check list for us, kinda intimidating.

Benson K.
Clasificación:

El cliente no dejó un comentario.

SHELLY A.
Clasificación:

El cliente no dejó un comentario.

Sheena C.
Clasificación:

They just needs a lot of training very uninviting would not want to rent there ever I wouldn't recommend it to anyone

Cheryl G.
Clasificación:

El cliente no dejó un comentario.

Christopher C.
Clasificación:

El cliente no dejó un comentario.

Kaarin A.
Clasificación:

Hands down, best customer service and I really am impressed by the rep (michael?) we worked with; knowledgeable, friendly, polite, made sure the truck I was getting had a full tank. He is the best U-Haul employee I have worked with!

Trisha C.
Clasificación:

The truck needs a tune up. The front end shook on the freeway. The transmission would slip. Drove horrible.

Enrique S.
Clasificación:

Had no problem at all everything I mean, courteous ,expedite and just good price. Thanks people at U-haul

RICHARD R.
Clasificación:

El cliente no dejó un comentario.

DAVID LEWIS M.
Clasificación:

El cliente no dejó un comentario.

Sandra S.
Clasificación:

They were friendly and professional.

Therese G.
Clasificación:

Nothing. They are doing Great job.

Kourtney H.
Clasificación:

Called me after hours the night before n told me to drive 5 hours away to pick up my truck I had reserved. Had to get a truck elsewhere then tried to double my price on car trailer because I didn't rent a truck.

BLAKE S.
Clasificación:

El cliente no dejó un comentario.

Leonardo C.
Clasificación:

The van had no gas on it; the gas cover was open and seemed that the gas was stolen. I reported and the answer was, "don't worry, just go and put some gas." I returned the vehicle with extra gas (obvious) and I was not reimbursed.

Michelle P.
Clasificación:

El cliente no dejó un comentario.

Louis G.
Clasificación:

El cliente no dejó un comentario.

DAVID G.
Clasificación:

The location is awesome. U-Haul corporate is the issue I have. Since I became a corporate account member I can not get great service or good service. I literally spend over an hour trying to get my reserved truck. I have to cancel my reservation under my corporate account and rent a U-Haul truck under my name not the corporation. It is exhausting and time consuming.

GREGORY JOHN G.
Clasificación:

El cliente no dejó un comentario.

LINDA J.
Clasificación:

El cliente no dejó un comentario.

Ma'Amora T.
Clasificación:

El cliente no dejó un comentario.

BRETT S.
Clasificación:

it is unacceptable to make a reservation at one location and then need to travel to 2 location to get everything I need. I will NEVER use your service again. because of this you put me in a position were I was not able to complete my move and now it will cost me double.

tyson T.
Clasificación:

The website and app do not function well, times were insane, I never got a hold of anyone when I called.

Gary W.
Clasificación:

El cliente no dejó un comentario.

Barret S.
Clasificación:

El cliente no dejó un comentario.

Kevin E.
Clasificación:

El cliente no dejó un comentario.

dominic S.
Clasificación:

El cliente no dejó un comentario.

Mary L.
Clasificación:

Customer service was very lacking. After signing lease I was given the key and told to go look for the truck. Past rental the lease agent took me to the truck and did a walk around.

Peggy C.
Clasificación:

El cliente no dejó un comentario.

Louis G.
Clasificación:

El cliente no dejó un comentario.

May A.
Clasificación:

I was overcharged for the gas which I replaced. I was also charged an after hours fee and all the times I have rented from uhaul I have never been charged that, nor did anyone go over that with me. I am so disappointed, I will probably use a different company the next time I need to rent a hauling truck. I tried to call, email and chat with someone online and was not able to get a response or answer on any of these platforms.

MICHELLE H. | First Impressions |
Clasificación:

My access card didn’t work and the next day I had to get another one and it didn’t work either. All the staff could say is wait 5-10 then try it.

Glenn F. | First Impressions |
Clasificación:

It was a long way down the hall to the unit.

Ted K. | Overall Experience |
Clasificación:

The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.

Michael B. | First Impressions |
Clasificación:

i am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.

Kristine W. | Online Move In |
Clasificación:

The storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.

Lynnette O. | Overall Experience |
Clasificación:

Please note: I'm not moving-out my storage unit at this time.

Holly V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Betty J. | Overall Experience |
Clasificación:

I Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of $108. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the $216. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com

Lori L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patrice H. | Overall Experience |
Clasificación:

My concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.

scott h. | First Impressions |
Clasificación:

Great staff, Steve the Manager was very helpful

Craig L. | Overall Experience |
Clasificación:

We emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.

Marta H. | First Impressions |
Clasificación:

Michael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.

Jose A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dannis T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

esther s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Katie k. | Overall Experience |
Clasificación:

Initially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.

vibhai t. | Overall Experience |
Clasificación:

Very poor customer service at this location.

ERIK S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tammy m. | First Impressions |
Clasificación:

worst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone

Rebecca T. | Overall Experience |
Clasificación:

I would use them again no high fees like other places

leonard p. | First Impressions |
Clasificación:

Everyone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.

Xavier M. | Overall Experience |
Clasificación:

Great facility and customer service.

Carolyn S. | Overall Experience |
Clasificación:

Never any problems, wouldn’t ever go anywhere else.

Port Orchard L. | First Impressions |
Clasificación:

Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!

Joaquin D. | Overall Experience |
Clasificación:

Great service and I will be returning for sure next time I am in town

SHANNON S. | Overall Experience |
Clasificación:

Weekend hours are difficult by being too short for people who have full time jobs.

demica p. | Overall Experience |
Clasificación:

NA

Shawndreqka T. | First Impressions |
Clasificación:

You guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks

Susan D. | Overall Experience |
Clasificación:

Very helpful staff.

John M. | Overall Experience |
Clasificación:

Great facility

kibeom l. | Overall Experience |
Clasificación:

We fouND

serena s. | Overall Experience |
Clasificación:

The staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.

Amanda H. | First Impressions |
Clasificación:

The staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.

Aaron U. | Overall Experience |
Clasificación:

staff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!

Raymond P. | Overall Experience |
Clasificación:

Sometimes, especially on weekends, there was shortage of carts.

KAREN H. | Overall Experience |
Clasificación:

We've used storage facilities in several places and your is the very best. Thank you.

dallas j. | First Impressions |
Clasificación:

very slow. took 45 min to check in. explanation of process very poor.

jeffrey b. | First Impressions |
Clasificación:

Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.

daniel b. | Overall Experience |
Clasificación:

The place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.

Jerry H. | Overall Experience |
Clasificación:

Overall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.

SERAH N. | Overall Experience |
Clasificación:

Great service 👍 Thank you

Arionna H. | First Impressions |
Clasificación:

The rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.

Richard H. | Overall Experience |
Clasificación:

I suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.

ADOLFO O. | Overall Experience |
Clasificación:

Great place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot

Lori M. | Overall Experience |
Clasificación:

I enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.

Catrina H. | First Impressions |
Clasificación:

I purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu

demica p. | First Impressions |
Clasificación:

They did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any

demica p. | Overall Experience |
Clasificación:

I had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..

noel j. | Overall Experience |
Clasificación:

Bad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow

SHELLEY K. | Overall Experience |
Clasificación:

During my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8

di'dionna R. | Overall Experience |
Clasificación:

You haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.

Maria A. | First Impressions |
Clasificación:

Laura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.

Gretchen K. | Overall Experience |
Clasificación:

THE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.

jennifer m. | Overall Experience |
Clasificación:

The personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.

Michael M. | Overall Experience |
Clasificación:

very friendly and clean

Heriberto J. | First Impressions |
Clasificación:

Thanks

Kelsey R. | Overall Experience |
Clasificación:

Wait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.

Paul P. | Overall Experience |
Clasificación:

The manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.

Aswan T. | Overall Experience |
Clasificación:

great customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.

KRISTAL R. | Overall Experience |
Clasificación:

Will definitely use you guys again in the future if I ever need to.

Paul F. | First Impressions |
Clasificación:

Felt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.

Aaron W. | Overall Experience |
Clasificación:

My only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....

Darren S. | First Impressions |
Clasificación:

Went above and beyond what was expected

joseph g. | Overall Experience |
Clasificación:

Nice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.

Seyyed k. | Overall Experience |
Clasificación:

That's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on

Samantha B. | Reservation |
Clasificación:

I look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha

CRAIG H. | Overall Experience |
Clasificación:

I have had good service for several years from this particular U-Haul site. Very helpful. Thank you.

antonio c. | Overall Experience |
Clasificación:

I gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.

THOMAS H. | Overall Experience |
Clasificación:

Every thing worked

PETULA L. | Overall Experience |
Clasificación:

Great customer service

DEANNA I. | Overall Experience |
Clasificación:

Excellent service and storage facility.

Janel S. | Reservation |
Clasificación:

We ran into some problems changing the unit for size we were told on thing and it did not happen. That was stressful another employee steped up she was very understanding she was appreciated.

ronald j. | Overall Experience |
Clasificación:

Professional and available to assist if needed. Very satisfied with the storage unit service.

Laura F. | Reservation |
Clasificación:

The customer service was excellent, friendly, attentive, and patient with my questions.

Martha T. | Reservation |
Clasificación:

Mike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.

LINDA J. | Reservation |
Clasificación:

Clerk was friendly and very helpful.

Chris F. | Overall Experience |
Clasificación:

It was the greatest experience with storage I've ever had. I am so blessed to have had the opportunity to these wonderful people help me.

Laurie A. | Overall Experience |
Clasificación:

My boxes were covered with inches of dust. Evidence of rodents. Employed a were slow and not very friendly. Like they hated their jobs

WENDY H. | Overall Experience |
Clasificación:

Not happy Laura or Loura alway argues with customers. I try not to get help fromI heard how she treats people . I move , loura arguing with me that only business owners have 24hrs access i move.

Mercedes G. | Overall Experience |
Clasificación:

The overall rating of the actual store was average. Nothing out of the ordinary - what you would expect out of a moving & storage facility.

Hilary L. | Reservation |
Clasificación:

Everyone there were very helpful and polite. They made my move super easy.

Richard C. | Overall Experience |
Clasificación:

Close by to my home and there is a place to put your items that are no longer needed so that someone else could use them.

Donald S. | Overall Experience |
Clasificación:

They pulled my U-Boxes to a side loading area where I was able to unload them into a U-Haul Truck and take it home. I was able to return the truck the same day, which was nice. Thanks

catrina l. | Overall Experience |
Clasificación:

Thank you to the staff members who helped me when we forgot to sign out of the storage unit before we moved out of state.

Stephen H. | Overall Experience |
Clasificación:

Great place to store things.

Barbara C. | Overall Experience |
Clasificación:

clean and efficient

Mary S. | Overall Experience |
Clasificación:

Poor customer service. Staff expected me to go to the front to get the keys to unlock my new storage vs walking me and showing me where my new storage was.

DAVID H. | Overall Experience |
Clasificación:

Repeat customer so I guess that says something...

David J. | Overall Experience |
Clasificación:

Assistant manager is a cocky little punk. I would never store my items here again. Rest of staff is fine but besides The manager.. The assistant manager represents this location.

Heather T. | Overall Experience |
Clasificación:

As many times as I have had to go into the office it is always under staffed. At one point I saw 4 employees standing outside smoking and talking, while there were at least 6 people in line.

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