Online move in was unclear but person on staff was incredibly helpful!! Facility is clean and well maintained. Unit was clean and brand new lock was left inside for me. Feels very secure, glad to have my stuff in a safe place.
Jack P. | Online Move InSelf Storage Units in Des Moines, IA, 50317
U-Haul Moving & Storage of East Side
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U-Haul Storage on Hubbell
2590 Hubbell Ave, Des Moines, IA 50317 View Available Units0.2 miles from this location -
U-Haul Moving & Storage of Southeast
4001 SE 14th St, Des Moines, IA 50320 View Available Units4.5 miles from this location -
Adventureland Drive Self Storage
435 Adventureland Drive Ne, Altoona, IA 50009 View Available Units6.8 miles from this location -
U-Haul Moving & Storage of West Side
101 63rd St, Des Moines, IA 50312 View Available Units7.3 miles from this location
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- 4.0 Average Customer Rating
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Why would you ask someone who's stuff was auctioned off after being told I could settle up and have 28 hours to get my stuff out? I had a few conversations with employees and was told to call back the first part of January. When I called to pay and get my things I was informed my locker had already been auctioned off! I lost thousands of dollars worth of my mom and dad's stuff that was all I had left of my parents! I will never use UHaul ever again. And I have been a loyal customer for years and years.
Cory T. | Overall ExperienceVery helpful
PEGGY N. | First ImpressionsKendra at Hubbell ave U-Haul was great at explaining the terms and conditions of the contract and made sure the move in was a breeze. Would absolutely recommend U-Haul storage to friends and family.
Prasad M. | First ImpressionsOne thing that really annoyed me when I lost my key to my lock was the fact that the first person I had a whole crew of people when I was going to move out come over on a Saturday and the people there said well you can't cut your lock off your locker unit and we will not do it either you have to hire a locksmith well that's kind of funny the next day after consulting with a locksmith and how they would do it because I know people that are locksmiths I attempted to draw out my lock cuz that's the way they would do it somebody from your unit your storage facility decided oh well you're not doing it right I'm just going to come over with a soul and cut it off for you and he said well we'll we normally charge $50 for this oh okay well the first person told me you wouldn't even do it so basically I had a whole crew there on a day that I could have had all my stuff out two days before it was due and you the communication there that people don't know what's going on and that's just not convenient on top of that if you're laid in your storage unit by one day you're charged 100 bucks $50 for a lien fee and $50 for a late fee which is more than what the price on the rental unit was they're asking me about my experience
Larry E. | Overall ExperienceEvery on was ok
Roberta M. | First ImpressionsThis was a great storage facility. It felt safe and friendly every time I was there. The staff was very helpful. I would definitely use this facility again.
Heather B. | Overall ExperienceMy reason for choosing to leave Uhaul was purely financial. I’m currently in need of reducing expenses. In the future if I’m in need of storage I will again choose the Des Moines east facility
DANIEL J. | Overall ExperienceDJ was AWESOME!!! He was dealing with us, another customer, and helping another staff member at the same time! He's AMAZING!
KIMBERLY C. | First ImpressionsI got this storage unit in my name, and only my name. A couple of months ago I found out that my boyfriend had gone in and was able to get himself added to my unit without my consent. Come to find out, he has been gradually getting all of my stuff out of the unit. I never said I wanted anyone else added to my storage unit. I'm not sure why this lists my move out date as the 18th because I did not move out and I don't plan on moving out anytime soon.
Nikki P. | Overall Experience