Customer Reviews for U-Haul Moving & Storage of East Side

825 comentarios

2535 Hubbell Ave   Des Moines, IA 50317

(515) 336-6694

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(515) 336-6694

2535 Hubbell Ave
Des Moines, IA 50317

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Carrie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

Doing a good job already,

clifford W. 
Clasificación:
1.0

Did not have the trailer I rented on site.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dereck R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CA-SONDRA W. 
Clasificación:
5.0

You charge the first time $100 and then a few day latter you charge my son other $45 ??!! Why???

Sean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
2.0

I checked it back in on the phone and got charged for an extra day. I did not leave it for the crew to check in. I scanned the barcode and took picture. We had issues from the start as to the file having pictures or not. Also why am I getting charged more miles when I am under the original set I had estimated and paid for. The recipet needs to be better clearly scanned/submitted cause you can barely make out the numbers.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON N. 
Clasificación:
4.0

El cliente no dejó un comentario.

George C. 
Clasificación:
3.0

Set up for 2 days (pick up at 7am) about a month in advance. When I picked it up I was informed I could only use one day(24 hours). Talking counterman into letting me return at 3:00pm (32 hours) the next day due to it going back out at 4:15pm. Also 2 other trucks the same side still sitting in the lot when picked up and returned.

BLAKE F. 
Clasificación:
5.0

Card reader didnt work

James R. 
Clasificación:
5.0

The General Manager, Brian I believe, was very courteous and knowledgeable. Answered my questions and helped get me on my way.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
4.0

Revamp your website for checking equipment back in. I had several attempts to check my vehicle back in, and it timed out every time. So, I had to pay the $20 extra, and now think it was a cash grab in your part.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna B. 
Clasificación:
1.0

The employee was not on the property during business hours and the store was unlocked I had to wait 10 minutes for him to return to the store in order to pick up my keys

JeAnn F. 
Clasificación:
5.0

Minor hiccups accompanied by excellent service and accommodations.

DANIEL R.  |  First Impressions 
Clasificación:
5.0

Brian is awesome will continue to Rent from you all in the future.

Kevin S. 
Clasificación:
2.0

I had a poor experience with uhaul, not this location. I ordered a 26 foot truck online for 7 hours from the nearest uhaul to me (within 5-10 min). I got called the day before advising the location didn't have this truck, but the location on Douglas next to Merle hay had a 20 ft truck that I could have for the same time (7 hours). It was only going to add 5 min to my trip and I figured that would be okay. I got to the merle hay location on Douglas, and saw the receipt on my email showed it for 4 hours instead of 7. They confirmed they didn't have a truck for me for 7 hours and offered me to go to the Hubble location for on the other side of town (a 15-20 min drive) to be able to get a 17 ft truck for a day. The location at Hubble was very friendly and gave me a discount for the inconvenience, but the whole process was just a bummer and needs to be improved. Uhaul can do better than this and I will be sure to look into other rental companies the next time I need to use a rental truck.

LAMAR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W. 
Clasificación:
5.0

MAn at the counter was very friendly and knowledgeable. Great place to go. Highly recommend!

Cody M. 
Clasificación:
2.0

We had an appointment to pickup the trailer at 9:00. There was no one there. He finally showed up at 10:30.

Howard A. 
Clasificación:
1.0

El cliente no dejó un comentario.

TINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell F. 
Clasificación:
5.0

The gentleman was great

Roseanne C. 
Clasificación:
2.0

More help. Mike drove my truck up and gave me the keys. Outside was ok and he went inside. I then noticed the gas was close to 1/4 instead of 3/8 and there were 3 other parties in line. Did not have the time to wait to get it corrected. I'd think the gas is the first thing to look at for the uhaul rep to verify.

Timothy P. 
Clasificación:
5.0

Everyone was friendly and courtesy.

Peggy M. 
Clasificación:
2.0

The entire truck was dirty! Inside it was apparent it had not been wiped down , let alone SANITIZED!!!!! Cup holders were gross, steering wheel was sticky. The back very clearly had not been swept. The outside of the truck was filthy clearly had not been washed in quite awhile. Lastly, the truck was struggling to go the 55-65 speed limit. Worst truck i have ever rented. $145.00 gross experience.

Linda T. 
Clasificación:
5.0

Had to wait in line for a while, maybe more staff at the counter?

Jason I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond J. 
Clasificación:
5.0

Trailer was late from another customer and employees worked very hard and solved problem.

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Decarlos D. 
Clasificación:
4.0

El cliente no dejó un comentario.

elaine K. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHAN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mackenzie P. 
Clasificación:
2.0

Figure out your website if u continue to do no contact pick up 24/7. Staff could show more urgency to customers in-line. Atleast a "state your purpose" from whom ever is stocking bundles of boxes. Waiting on my pending transactions from this place. Spent more time ever pickin up rental! U wld think the truck would be parked conviently not the 2nd to last in a row of four + an island + a single truck parked for next row of rentals. Golly

Tiyanna W. 
Clasificación:
5.0

The “return date” on the paper says 12:00am and the day after your actual return date. That was confusing to me. I thought I was supposed to bring it back the next day before midnight and was almost charged more. Thankfully a staff member was understanding and waved the extra day fee for me.

BRET D. 
Clasificación:
1.0

I extended my rental for 4 days. I called in everyday and paid rental fees, added miles, and protection plan for each day. They are still trying to charge me 200 dollars for things I've to already paid for!! Also on 2 days when I called in, I mentioned that the windshield wipers didn't work which is why I had to extend my rental in the first place due to the rain/snow mix I couldn't see to drive to get my items moved. Also, when I called in to extend my rental the guy answering the phone put me on hold for 20 min. I hung up and called back and he starts laughing and said he forgot I was on hold. Super frustrating.

Ashley C. 
Clasificación:
1.0

El cliente no dejó un comentario.

CA-SONDRA W. 
Clasificación:
5.0

Everything was great

Tracy R.  |  First Impressions 
Clasificación:
3.0

The only problem was I ordered a dolly but wasn't in the truck had to go back and get it

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolene B. 
Clasificación:
1.0

Pickup bed had snow in it and we had to shivel It out before we could use and at time of pick up gas guage was sitting on empty and had to get gas immediately they did give a gas credit but they are supposed to have a 1/4 tank of gas. We have rented from this retailer before and never got this kind of service. I am hoping it doesn't happen again

Daniel J. 
Clasificación:
1.0

I was over charged milage by nearly 60 miles. This is the second review I've sent. I also replied to the automated email. I will never do business with Uhaul again. Only Penske.

Brandt P. 
Clasificación:
3.0

The staff was fine and fixed a broken strap before I took the trailer. I believe there was an issue with the brakes which caused the trailer to jerk my truck after stopping and taking off again. The price was extremely higher than it should have been....650 for 3 days is rediculious but I was in a bind. I've used these trailers multiple times locally because they are affordable, looks like that has come to an end.

JOHN SPENCER N. 
Clasificación:
5.0

Facility is very clean and organized-like the drive in bay for unloading and appreciate having the carts to use for transporting my boxes-very secure facility-staff is very nice and helpful-Brian took me to the unit and showed me how to do everything

Patricia G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
4.0

Represet your trailers for what they are. I rented a 5 X 7 Trailer, had it hooked up and, wired. Then drove 30 miles to find out that the 5 X 7 is really a FUCKING 3 X 7! I mean SERIOUSLY!!! A 5 X & that measures only 3'3"! THAT'S FUCKING RIDICULOUS! I then called UHaul to speak with some brain dead fucking MORON who was reading from some stupid script, and was ZERO help. all the information she gave me was wrong, so I enden driving across town again to the location I originally rented for your BULLSHIT. The employees and manager at the location I rented from, were exceptional, and took care of me to the very best of their ability. I'm very disappointed with UHaul, ut thrilled with the team on Hubbell Ave. in Des Moines, Ia.

Leland M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent W. 
Clasificación:
1.0

Bad customer service

Zeyad H. 
Clasificación:
5.0

Our representative was named Brian. Great guy! Very friendly and got us through the process quickly.

Chrisee W. 
Clasificación:
4.0

Very inviting and helpful. Thanks so much.!

Wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY F. 
Clasificación:
5.0

More help in store getting people on there way. Very friendly and great service!

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CANDACE C. 
Clasificación:
5.0

I have been to other uhaul place and rented and been able to get hitch for rental but was unable to here but it's okay just had to go back home and return for trailer, but over all love the sevice.

Freddie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORINNE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
4.0

The parking lot was extremely Icey and dangerous to walk through.

AMY H. 
Clasificación:
3.0

Much better than the Euclid location.

Stellena N. 
Clasificación:
5.0

Excellent rental van

HAROLD F. 
Clasificación:
1.0

Was way overcharged for milage when the truck sat a whole day without moving because of snow storm and the the person at the desk was very rude would not tell me when manager comes in. And charged extra day because I was a few mins late because I had to wait til city plowed driveway because the snow was too thick to move the truck...I will never recommend service definitely not that location!!

Tyeshia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude J. 
Clasificación:
5.0

The 24/7 system was bad and confusing, but employees straightened it out for us.

Bobby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
5.0

Great Customer Service

Francisco G. 
Clasificación:
3.0

Ubaul in genehas little to no customer service. I didn't realize I could have dropped the trailer and left. Instead the workers struggled with more computer problems and stood in line for 30 minutes with... nobody in front of me. You have the market cornered on cheap trailers. You get what you pay for.

Brandt P. 
Clasificación:
5.0

To make it great a floating bar with half naked girls serving the beverages. I think that would be a place I'd recommend to my friends.lol

RAYMOND W. 
Clasificación:
5.0

A 6 ft. Trailer doesn't mean a 6 ft. Object can be loaded thru the door and into the trailer. The tailgate is only 5 ft. Wide. It can be misleading unless you check the width of the opening yourself. A lesson I learned after driving for 4 hours to load a Polaris ranger.

Gary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAQUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
1.0

On second trip over I saw cockroaches running around, and on my final pick up I saw mouse droppings all over the place. I sprayed cockroach killer each visit and did see mouse traps the last time in the units that the doors were opened, but I will never leave my stuff here again for fear of what I will bring back to my house. I had my stuff here for 4 months and after 2 months the rate went up by $40 a month (about 50%) and no one ever told me that was going to happen, and since I have auto pay, it blindsided me, I was told that was the new rate. Overall a bad experience for me

David R.  |  Overall Experience 
Clasificación:
5.0

Dudes were chill. No enthusiastic hospitality but still a good one.

AARON S. 
Clasificación:
4.0

I think if you provide GPS Navigator to rider or you ha e pre install GPS in truck that would helpful because if someone don't have GPS handy then they can use one and also people use U haul for long distance mostly go far,other thing is it is good if heat work back in truck so when whoever loding and unloding stuff from truck they dont feel very cold and also if light switch manually work then person don't need to go and turn on each time.

Harshadbhai P. 
Clasificación:
2.0

Don't over charge people. Refund their money in a timely fashion.

Dalton S. 
Clasificación:
4.0

Webpage and App operated too slow. I have difficulty creating account and the app check in and check out. I use other apps that operate much faster and efficientlt.

RONALD S. 
Clasificación:
4.0

They got the wrong date down for my reservation but it still turned out alright.

JOHN B. 
Clasificación:
5.0

The folks are great there.

Lisa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

The gentleman that helped us with our rental went above and beyond to help with another rental for the same day at a different location which had been mishandled. Excellent customer service!

Laurie P. 
Clasificación:
5.0

Nothing, l love it the way it is, thank you, Great Customer Service, definitely I'll be back.

Francisco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jill H. 
Clasificación:
5.0

Staff very professional and friendly. Grounds very clean. Thank you!! One major negative: The door thresholds are bumpy.

Lonnie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH G. 
Clasificación:
4.0

Trailer was leaking water in during rain....our gear was soaked!...

Richard C. 
Clasificación:
1.0

Truck was muddy on the inside . Stupid me didn't take pictures & now getting charged a $25 cleaning fee .

Joeseph M. 
Clasificación:
3.0

The vehicle and checkout was great, but I realized when I filled the tank before return that it had not been full when I started. The contract showed a full tank, and gage was between F and the mark below it when we started, but after I put in 4 gallons after a 12 mile trip, it was a half line above F. This was in a pickup with an EPA rating of 19MPG, which we used to haul firewood for about 5 miles of that total. Also when we checked we were charged 17 miles, so that's about 3 gallons and 5 miles more than we used and added almost $15 to our $20 rental. I asked the attendant about it when I returned the vehicle, and he was not interested in discussing this at all, just checked me in and said “ok thanks, you're all taken care of”. So, I guess remember to verify that the gas and mileage on your contract is accurate before you leave the lot. My mistake for not thinking of that. I did get a helpful text from u-haul about an hour after leaving the lot that reminded me to inspect the vehicle before leaving the lot. The attendant checking me out did not mention this, it would have saved me some frustration.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
4.0

Very short handed. Employees working are miserable and don't seem to want to be there. Did the pre check in and still took darn near one hour to check it.

Denise T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
2.0

I purchased the trailer light adapter from UHaul. It was misting and overcast the day we used the trailer, so had the lights on while we were travelling. We unloaded the last load and were scheduled to have the trailer back by 7. We got halfway down the block and realized trailer lights weren't on. The adapter wasn't lit up either. It was frustrating to return the trailer without lights. We drove the back streets and were held up by a train stopped for over half hour. Luckily we weren't pulled over. I haven't looked closely at the adapter to see if there's a fuse in it that could have blown. Seems that the adapter is defective. Fortunately, we rented a utility trailer, so motorists behind us could at least see the truck's tailights. I couldn't imagine the frustration if such a thing occurred while traveling with a box trailer.

NATHANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
2.0

My experience was not necessarily a positive one, but I feel the staff and the manager made every effort to assist me. It feels as though they may be very short-staffed, which is stressful for both staff and customers. I had an exceedingly long wait on multiple occasions prior to my move-in, and noticed that some people walked out, unable to make their purchases. To their credit, the staff remain friendly, professional and helpful so I feel they are doing the best they can under difficult circumstances. I had to pay additional charges from the trucking company that moved me due to the long wait to get checked in. There is some type of construction taking place at this time in the storage area, so I found there is dust in the air. Someone was smoking in the storage area and I am hoping that it is not something that continues as I do not want our belongings to smell like cigarette smoke. The manager/staff assisted me with issues that occurred and I am appreciative of their efforts and satisfied at this time.

Kathleen S.  |  First Impressions 
Clasificación:
5.0

the employee take time to serve customers.

Nida F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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