Customer Reviews for U-Haul Moving & Storage of East Side

2,437 reviews

2535 Hubbell Ave   Des Moines, IA 50317

(515) 336-6694

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(515) 336-6694

2535 Hubbell Ave
Des Moines, IA 50317

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jill G 
Rating:
5.0

Great customer service. The U-Haul I rented worked perfectly. I would highly recommend utilizing U-Haul services from this location.

Tracie C 
Rating:
1.0

Granted we had the truck longer than expected but I kept in touch daily PLUS we were paying for it. Then we get it loaded and ready to unload it in our storage and some guy and this homeless girl ( I know this cause people have seen her hanging out around the storage’s asking if anyone needs help. She is weird.) Are standing by the truck and he really scared me, and was the rudest person, didn’t have on any U-haul clothes or anything saying he’s from there. Backed it up in the worst possible spot, took the keys. I asked him if I could please get my car key back from him off that key ring, HE SAID HERE AND THREW IT AT ME, HIT MY CHEEK. Said it was reported stolen, which it was not and that’s what the cops said also. But the rude man said his name is U-Haul. So I’m probably going to press assault charges against him cause he had me scared and shaking and the police said it was. Plus I called U-Haul when this was happening and they said they had no record of anything. He was lying to me so I have contacted a lawyer and you will be hearing from him. I was alone and scared and the way he went about it was way out of line very unprofessional. So I’m suing U-Haut. Good luck he needs fired!!!!

Trina S 
Rating:
5.0

Excellent experience!!!!

FRED M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick W 
Rating:
5.0

Customer did not leave a comment.

Jeremy R 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
2.0

The only reason I wouldn't recommend U-Haul to anybody else was the response I got when I called in after having vehicle trouble and having trouble getting the trailer returned your customer service representative or either very misleading or didn't even record our conversation or make notes like they said they're going to because I got a theft charge filed on me the day I returned it at midnight so there's no way I would recommend to a friend that this would be a good plan I think you guys dropped the ball and now I'm paying the price literally and figuratively we had unforeseen vehicle problems that were beyond my control and I was doing my best to resolve the problem and nobody there at U-Haul was doing their best to accommodate and understand my situation I did not plan to have a broken truck this has cost me a lot of money

Tiffany M 
Rating:
5.0

App didn't work for me. Scanned barcode and stated wasn't at the correct location even though I was.

Michel R 
Rating:
5.0

Everyone and everything worked well

James G 
Rating:
4.0

Customer did not leave a comment.

Carmen J 
Rating:
5.0

Everyone there has great customer service..Great Team!

Toronta S 
Rating:
5.0

Customer did not leave a comment.

Danielle D 
Rating:
5.0

Customer did not leave a comment.

Denise S 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

marc v 
Rating:
5.0

All was good we're satisfied with customer service / support. Thank you

James R 
Rating:
5.0

Everything is fine

Evangelica R 
Rating:
5.0

Customer did not leave a comment.

Careena C 
Rating:
5.0

Customer did not leave a comment.

Edward H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula G 
Rating:
3.0

Needs more stuff on weekends and checking storages for equipment. Better Communication truck rentals for the truck share app. Also was Confusion I was put in a unit that already had lock on it so had to be move to a new unit and was informed that there be a lock in the unit for me and there wasn’t

Kyle L 
Rating:
3.0

Customer did not leave a comment.

Jeremiah h  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diane F 
Rating:
2.0

Customer did not leave a comment.

Madison C 
Rating:
2.0

When we arrived at the Waukee, IA location they did not have the trailer on hand that we had reserved for 9:00 AM to move our daughter. They secured a trailer but we had to drive to a location in east Des Moines to pick it up and return it. This location was 17 miles from the Waukee location. We had to drive 17 miles one way to pick it up, drive 15 miles back to Johnston, IA to move our daughter, then drive 15 miles back to return the trailer, then drive back 15 miles back to Johnston. This was over 60 miles out of our way. To compensate us, we were given a $50 "reservation guarantee" but were still charged $40 for the trailer. In the end, we are given a whooping $10 for all of our inconveniences? That is not appropriate compensation for all of our troubles. I would expect to be paid mileage for our troubles and also appropriate compensation for our trouble of being delayed 1 hour due to the reservation not being kept in the 1st place.

DENNIS M 
Rating:
3.0

Gas tank was a lot lower than what they claimed in store. Someone needs to verify this.

Wesly W 
Rating:
4.0

Hitch installed quickly, team was very professional

Maxwell W 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Kerry G 
Rating:
5.0

Customer did not leave a comment.

Wilondja A 
Rating:
5.0

A great place to store our belongings. Safe, secure, clean and easy to access

FRED M  |  Overall Experience 
Rating:
5.0

Store manager Mark R. was fantastic to work with. I had 4 U-Boxes to move and unpack. He made things go so smooth. On a scale of 1-10 I'd give him a 12 !!!!

Dennis P 
Rating:
5.0

I placed my order online. The truck was ready, and the checkin process was easy. Can’t think of anything that would improve the process.

Kathleen B 
Rating:
5.0

Customer did not leave a comment.

Mark c 
Rating:
5.0

Customer did not leave a comment.

Roger K 
Rating:
5.0

Easy check in and check out- good price for the rental- so couldn't have been any better

Kurt B 
Rating:
5.0

Customer did not leave a comment.

THERESA S 
Rating:
5.0

Hold down strap is frayed and needs replaced also clearance light not working. Everything else was fine.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

Patty W 
Rating:
5.0

Very happy with facility!

Anna W  |  First Impressions 
Rating:
2.0

When I got to my destination, the Uhaul tech that unhooked the trailer noticed that the emergency chain had never been connected to my SUV. Luckily, I didn't have any problems, but this is a safety issue that should be addressed in the future.

RONNA F 
Rating:
2.0

Customer did not leave a comment.

Kassie A 
Rating:
3.0

Matt was excellent. The older fella that was working part time, that checked us in was excellent. Craig who set us up, and was there the next 2 times seemed to have always a bad day working

PHIL N 
Rating:
5.0

Customer did not leave a comment.

Derrick Y 
Rating:
5.0

Customer did not leave a comment.

Shirley S 
Rating:
3.0

The location seemed understaffed. Each time I went in (twice to get boxes, once to pick up the truck, once to return it), there was a long wait because only one or two fully-trained employees were helping customers. It could also be a good idea to have separate lines for customers returning trucks or just buying supplies, and another one for customers renting trucks (which seems to take the most time).

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Z 
Rating:
5.0

Fast, easy, helpful. Would definitely recommend!

Kevin P 
Rating:
5.0

Customer did not leave a comment.

Kevin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED M 
Rating:
4.0

Everyone was friendly.

Shirley c  |  First Impressions 
Rating:
1.0

I ordered the equipment well in advance, but the day before they called my and said I have to drive across town to pick it up. Then they gave me a tow dolly that barely fits my vehicle. There was only 0-2 inches on each side which is below the recommended. So I took it to the closer uhaul and showed him, he said “yeah they shouldn’t have given you the tow dolly, they should have given you the auto transport”. But I had no option because I had to pull the vehicle and they said there were no auto transports nearby. So I just risked popping/wearing down the side of my tire because it was rubbing in the wheel well. Lastly, the guy at uhaul helped load and strap the vehicle down, but after 5 hours in on the first stop, I noticed that the strap had come off on one tire. So the whole thing was super frustrating and disappointing.

ALMA P 
Rating:
5.0

Customer did not leave a comment.

Saber M 
Rating:
4.0

Customer did not leave a comment.

Jenn G 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
1.0

Not charge me for $250 worth of damages that I didn’t do. And then not look back at photos of the truck before I had it to see the damage was prior

Mckenzie S 
Rating:
5.0

The people are friendly and helpful. It was an enjoyable experience, with no stress at a stressful time. Thanks to all your team members for making it easy on my wife and I.

Kevin H 
Rating:
5.0

Speedy, courteous staff!

Marty D 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
4.0

I Jolene has been diverting U-Hall a lot over the years

BRANDY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Marc W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas A 
Rating:
5.0

Customer did not leave a comment.

Brent F 
Rating:
5.0

Customer did not leave a comment.

THERESA S 
Rating:
5.0

Customer did not leave a comment.

Ronald J 
Rating:
3.0

Making sure the truck is cleaned out in the inside and rear cab , truck was dirty and muddy in the rear cab .

Shakir L 
Rating:
4.0

Customer did not leave a comment.

Ashley W 
Rating:
3.0

Difficult to get things in and out of the building. We moved to a facility with a drive up unit.

Laura M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Chad T 
Rating:
5.0

Customer did not leave a comment.

Lisa C 
Rating:
4.0

Customer did not leave a comment.

Marlena L 
Rating:
5.0

No complaints

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Nilson B 
Rating:
4.0

Customer did not leave a comment.

Jon S 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
3.0

Customer did not leave a comment.

Stephanie W 
Rating:
4.0

Great, knowledgeable staff. Website and reservation process was ass. Couldn't even connect to the website no matter what I tried: VPN, Ethernet, Internet, mobile hotspot, request service channel down, etc. total ass not going to do again. Features were nice but technology made it a no go for the future.

Caelin B 
Rating:
4.0

Customer did not leave a comment.

Carol H 
Rating:
5.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Fast check in and an overall great experience

Rick K 
Rating:
5.0

Nothing to complain about this location. I expressed my frustrations and they were understanding and extremely helpful.

stefan b 
Rating:
1.0

overcharged me for gas when I put back the correct amount of gas that was in the truck when I first picked it up. kind of a scam and bogus but what do I know

SHANIA M 
Rating:
5.0

Customer did not leave a comment.

ERIN N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel D 
Rating:
5.0

Customer did not leave a comment.

Lyndy E 
Rating:
5.0

Customer did not leave a comment.

Catherine M 
Rating:
5.0

Thank you for the excellent experience.

Jolene W 
Rating:
5.0

Customer did not leave a comment.

Tim S 
Rating:
5.0

Customer did not leave a comment.

melissa l 
Rating:
5.0

Customer did not leave a comment.

Edward D 
Rating:
2.0

we filled the truck and parked it overnight to unload the next evening - when we got to the items in the front of the truck they were wet and some were damaged. The front of the truck leaked due to the heavy rain overnight. The brakes on the truck need to be adjusted - it was very hard to stop I did contact customer service regarding the leak in the truck. She stated that we should have bought the insurance. I am not understanding why I should pay you $15 for coverage to protect my belongings due to a maintenance issue on your part. We have several hundred dollars in damaged furniture and I believe that U-Haul is responsible for reimbursement. I ask that you contact me to discuss - 515-537-9604

Kenton J 
Rating:
5.0

Todo está muy bien muchas gracias

Ingrid P 
Rating:
5.0

We were so excited to get a ramp door trailer! The people are very nice, and the facilities are very clean

Kathy D 
Rating:
5.0

Customer did not leave a comment.

Shavita L 
Rating:
3.0

Lost black long length umbrella during original check out of location.

Anthony P 
Rating:
5.0

Customer did not leave a comment.

Maxwell M 
Rating:
3.0

Owner was very busy and understaffed but still polite and welcoming. He knew what he was doing but definitely needed some help.

Steven W 
Rating:
5.0

Working with the staff at this U-Haul location was a fantastic experience for us! Everyone was busy, multi-tasking, and maintaining the highest professionalism when they customers ahead of us were being a pain. I will definitely get my u-Hauls from this location from now on! Highly recommend!

Neena B 
Rating:
5.0

I did not like the app. It was good for the paperwork but every else was dependent on the staff on hand who was alone at the busiest part of the day.

Charles S 
Rating:
5.0

Customer did not leave a comment.

Janel B 
Rating:
5.0

Super fast, easy return. Staff was pleasant and helpful.

Ronna F 
Rating:
5.0

Customer did not leave a comment.

Kelsea G 
Rating:
5.0

Jennifer was amazing ! So was mark!

Lily M 
Rating:
4.0

I believe I was overcharged.

Tomeka G 
Rating:
5.0

Customer did not leave a comment.

Tommy P 
Rating:
5.0

The gentleman working the main counter who got me into the van was absolutely fantastic, I was in and out of the store in about 10 minutes and on my way he was very nice personable, and kept me informed though out every step of the process. It’s extremely refreshing to have employees who seem to care and make sure to take care of there customers as well as this location did.

JONATHAN S 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
3.0

Customer did not leave a comment.

JEFFREY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia E  |  Overall Experience 
Rating:
5.0

NA

ophelia b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN J  |  Overall Experience 
Rating:
5.0

They were help in all ways I needed regarding my storage and billing. Much appreciated, I will use them again.

Jamie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

zackary d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lee N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazlinn T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell H  |  Overall Experience 
Rating:
5.0

Best storage unit that I have ever used. If I was to move in the future, I would definitely come back. Thank you for the great service.

marilyn l  |  Overall Experience 
Rating:
5.0

Very clean, well lit, easy to get in and also secure.

Amy G  |  Overall Experience 
Rating:
5.0

Couldn’t ask for more in terms of clean storage and helpful/friendly staff.

Thomas S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry p  |  Overall Experience 
Rating:
5.0

Thank you that I had a place to put my belongings.

Tamera G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chad S  |  Overall Experience 
Rating:
5.0

But frustrated as quoted price when called $45/month. Then told that location not so good. This one $69/month. Then told across the street really $54/month. All a bit on the high side. Otherwise super helpful staff and impressed by how clean and organized. Good team U Haul has here in Des Moines!

Brad B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elizabeth l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peggy c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald L  |  Overall Experience 
Rating:
5.0

Online move in was unclear but person on staff was incredibly helpful!! Facility is clean and well maintained. Unit was clean and brand new lock was left inside for me. Feels very secure, glad to have my stuff in a safe place.

Jack P  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

willie h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ophelia b  |  First Impressions 
Rating:
1.0

Why would you ask someone who's stuff was auctioned off after being told I could settle up and have 28 hours to get my stuff out? I had a few conversations with employees and was told to call back the first part of January. When I called to pay and get my things I was informed my locker had already been auctioned off! I lost thousands of dollars worth of my mom and dad's stuff that was all I had left of my parents! I will never use UHaul ever again. And I have been a loyal customer for years and years.

Cory T  |  Overall Experience 
Rating:
5.0

Very helpful

PEGGY N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janicka L  |  Overall Experience 
Rating:
5.0

Kendra at Hubbell ave U-Haul was great at explaining the terms and conditions of the contract and made sure the move in was a breeze. Would absolutely recommend U-Haul storage to friends and family.

Prasad M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad S  |  Online Move In 
Rating:
2.0

One thing that really annoyed me when I lost my key to my lock was the fact that the first person I had a whole crew of people when I was going to move out come over on a Saturday and the people there said well you can't cut your lock off your locker unit and we will not do it either you have to hire a locksmith well that's kind of funny the next day after consulting with a locksmith and how they would do it because I know people that are locksmiths I attempted to draw out my lock cuz that's the way they would do it somebody from your unit your storage facility decided oh well you're not doing it right I'm just going to come over with a soul and cut it off for you and he said well we'll we normally charge $50 for this oh okay well the first person told me you wouldn't even do it so basically I had a whole crew there on a day that I could have had all my stuff out two days before it was due and you the communication there that people don't know what's going on and that's just not convenient on top of that if you're laid in your storage unit by one day you're charged 100 bucks $50 for a lien fee and $50 for a late fee which is more than what the price on the rental unit was they're asking me about my experience

Larry E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald p  |  First Impressions 
Rating:
3.0

Every on was ok

Roberta M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carol M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kent B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T  |  Overall Experience 
Rating:
5.0

This was a great storage facility. It felt safe and friendly every time I was there. The staff was very helpful. I would definitely use this facility again.

Heather B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abderahmane k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connor L  |  Overall Experience 
Rating:
5.0

My reason for choosing to leave Uhaul was purely financial. I’m currently in need of reducing expenses. In the future if I’m in need of storage I will again choose the Des Moines east facility

DANIEL J  |  Overall Experience 
Rating:
5.0

DJ was AWESOME!!! He was dealing with us, another customer, and helping another staff member at the same time! He's AMAZING!

KIMBERLY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kayla p  |  Overall Experience 
Rating:
2.0

I got this storage unit in my name, and only my name. A couple of months ago I found out that my boyfriend had gone in and was able to get himself added to my unit without my consent. Come to find out, he has been gradually getting all of my stuff out of the unit. I never said I wanted anyone else added to my storage unit. I'm not sure why this lists my move out date as the 18th because I did not move out and I don't plan on moving out anytime soon.

Nikki P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith M  |  Overall Experience 
Rating:
5.0

Your staff was friendly, fast and efficient. It was a pleasant experience that I will recommend to others

Sarah H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina E  |  Overall Experience 
Rating:
5.0

Mark is amazing, a blessing his team all have been good .. ☺️

Keyandra W  |  First Impressions 
Rating:
5.0

Very nice facility and very nice staff

Kevin H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronda S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandie A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tarif W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nolan j  |  Overall Experience 
Rating:
4.0

Easy to move in.

Mitzi S  |  Online Move In 
Rating:
2.0

I never had anything in my unit after hearing of someone climbing over the top.

LORETTA I  |  Overall Experience 
Rating:
5.0

The store manager at the Hubbell location was very helpful.

Blair W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellayna B  |  Overall Experience 
Rating:
3.0

,,,

JEFFREY L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
5.0

Had a snafoo with the registration but they figured it out and all eas good

Theresa B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katelynn N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW W  |  Online Move In 
Rating:
5.0

Very knowledgeable, helpful and professional

Aldo M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dejuan H  |  First Impressions 
Rating:
5.0

Drew was an incredible employee, he deserves a raise for how helpful he is

JAMES V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shayla C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY F  |  First Impressions 
Rating:
5.0

The owner(can’t remember his name) was super helpful and friendly in helping me get my storage unit set up!

Ashley W  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Caira C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demarco M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTI D  |  Overall Experience 
Rating:
5.0

Ashley was great, friendly and efficient!

Kevin C  |  First Impressions 
Rating:
5.0

The new manager Scott brought a much needed breath of fresh air to the place. My last experiences left a lot to be desired but I was greeted with a smile, helped me through the entire process . I left feeling really good about my things being there and will continue to use this facility for a while I think. Great experience. Thank you Scott and staff

Tom M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Demarco M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUDY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin W  |  Overall Experience 
Rating:
3.0

The night staff seemed annoyed because I left the trailer in the loading area. Sorry, but I'm the customer and it's your job to make me happy, not the other way around.

Dennis T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jeremy d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA M  |  Overall Experience 
Rating:
5.0

The young lady Ashley (assistant manager) who checked us in was very nice and professional. She did a great job and should be commended. She is a great representative of the company. Dr. Rico Bertagnolli

Rico B  |  First Impressions 
Rating:
5.0

Nice access and fells secure

Trevor C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C  |  First Impressions 
Rating: