We made an online reservation of the smallest size storage unit on Sunday May 11th during business hours to be started on the following Friday May16th. We had a trailer to pick up to bring said storage items on Thursday May 15th. When we picked up the trailer we asked for confirmation that the storage unit was still ready to go for the next day and we're told yes. We had received an email confirmation upon reservation but my husband always likes to double check. When we came into town on Friday to unload the trailer it took over 30 minutes for us to be told that they couldn't find our reservation. Brenda R (I believe that was her name was the only person I interacted with that was helpful)and was able to set us up with a 10 x 10 unit for a month free. I think that is awesome and super helpful. However, now if we need to continue the storage unit after a month we will have to pay more than we intended OR move to a different unit if there is one available. In addition to the storage unit fiasco we had an issue with our trailer reservation. We reserved the trailer at the same time online and when we went in on Thursday to pick it up we were told it was unavailable due to the lights not working. Rebecca G said she would give us a "different one and they would just have to eat the cost". I am yet to understand how this is our problem. When we left we asked if we were to return the trailer to the same location and were told yes. Then a day later were informed that we have to take it to Bettendorf. The person who called gave me new insight as to why it needed to go to Bettendorf just told me that was where it was needed to go and I would lose my 'discounted rate ' if I didnt drop it to them. I even informed that we would be arriving earlier than our drop off time by almost 24 hrs. There was no wiggle room, just a no. It wasn't until my husband dropped it off at the Bettendorf location that he was informed of a reason which we both understood as reasonable. I do apologize for raising my voice with the employees. I did not call them names. I said I didnt understand why we had to do this (repeatedly) and I was never given a reason. If a customer is asking for clarification for understanding, I would hope that an employee would be able to give that clarification. I appreciate the free month of storage but I feel like this will be the beginning of a huge headache for me and my family.
Renee J | First ImpressionsSelf Storage Units in Davenport, IA, 52806
U-Haul Moving & Storage en West Davenport
Servicios en esta ubicación:
Características disponibles en este establecimiento:
Promociones:
Unidades disponibles (todos los tamaños son aproximados)
Almacenamiento en interiores
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![Example storage unit layout]()
Small
5 ft x 10 ft x 10 ftCasa de 1 o 2 dormitorios
Guía de tamaños- Tarifa:
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$84.95
Por mes
- Interior
- 1.er piso
- Al nivel de la calle
- Control de temperatura
- Tarifa:
- $84.95 por mes
¡Quedan 2 unidades!
Unidades de almacenamiento sostenibles con acceso en vehículo
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![Example storage unit layout]()
Large
7.3 ft x 23.5 ft x 6.8 ftCasa de 2 o 3 dormitorios
- Tarifa:
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$159.95
Por mes
- Carrocería
- 1.er piso
- Nivel exterior
- Sin control de temperatura
- Tarifa:
- $159.95 por mes
¡Queda 1 unidad!
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Mier Storage Solutions
13525 110th St, Davenport, IA 52804 View Available Units1.7 miles from this location -
U-Haul Moving & Storage of Rock Island
3840 46th Ave, Rock Island, IL 61201 View Available Units7.9 miles from this location -
U-Haul Moving & Storage of Moline
5000 Avenue of the Cities, Moline, IL 61265 View Available Units9.8 miles from this location -
Nature Bay Self Storage
420 W South St, Tipton, IA 52772 View Available Units
(U-Haul Neighborhood Dealer)29.6 miles from this location
Comentarios de clientes de almacenamiento
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- 4.5 es la calificación promedio de clientes
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Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Prices are to high
KEVIN K | Overall ExperienceThe price is too high we have to move due to the increase in price just not worth it
Jamie F | Overall ExperienceStaff was friendly, respectful, and got everything set up and ready for me in a time manner.
Theodore B | First ImpressionsVery friendly helpful employee's with great customer service skills
Odessia K | First ImpressionsWas an overall great experience. A very easy process to sign up and get access. Facility is clean and secure. Key cards and access is kind of a pain having to swipe to check in then swipe to open the door again and again, but it's a fair trade for knowing my stuff is safe. The payment system is also great. The fact you can just move out on the late date of your last paid month is extremely convenient. No 30 day ahead notice or extra fees. Excellent check out/cancellation process. Handed over my card and he gave me a receipt, simple. I would recommend this place.
Tyler D | Overall ExperienceFor a first time experience with this sort of thing was good experience! Thankyou staff for all the help and suggestions!
mary c | First ImpressionsAll of the employees were very friendly and made it easy to rent and drop off the truck we rented. We also rented a storage unit that was a little too small but the staff were quick to find us a larger unit in no time. We will definitely be using this Uhaul in the future.
Amanda S | First ImpressionsBest storage place I've ever used, the people are super friendly and the storage is well light and very well maintained. If I ever need storage they will be the ones I use. Thank you so
Patrick K | Overall ExperienceEveryone was friendly and helpful! A great U-Haul location!
Deborah G | Overall ExperienceThe gentleman who ssisted me, was great.
Michael M | First Impressions