However, the following incidents occurred, we had problems getting out of the Building because the entire System went DOWN and It took us a long while to get out of the building, then we had to contact U-Haul after hours to get out of the gate!!! We were there almost 2 hours trying to get OUT period. U-Haul did send a person out but that was to no avail, Finally U-Haul over the phone finally did gave us instructions on how to pull the cable box off and find the black button, after which my Son and both Grandsons had to manually pull and push the gate open so at least one car could get through at a time. We were Exhausted, Freezing, and just so Exhausted!!! I also want to say my Son was trying to tell the person that we were having issues with the cards but they were trying to get off work and NO ONE was helping him at all. While he was knocking on the window the person told him to use his card but they didn’t take the extra effort to see what was going on with us. When he came back I was told what happened and was so disappointed with U-Haul!!! The reason why I commented on the Excellent Service was from the beginning of U-Haul did provide us with Excellent Customer Service and support, it’s what happened afterwards. We were literally trying to figure out what and how to get out of the BUILDING and out of the GATE. There was another customer that was trying to get to her storage as well. I would like to be compensated with at least one month free of charge. Thank you for your consideration.
Alberta D | First ImpressionsSelf Storage Units in Columbus, OH, 43232
U-Haul Moving & Storage en Eastland
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- 4.5 es la calificación promedio de clientes
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Never had issues with peasants or the other residents. Operators were courteous and always helpful
Justin A | Overall ExperienceJonathan went over and beyond helping me when he didn’t have to. I’m an older female and it was hard for me and my husband to get our truck loaded by ourselves at our age and Jonathan helped us out and I really appreciate his help and his concern for our age and my husband’s health. Thank you so much Jonathan!!
RHONDA B | Overall ExperienceI felt like my stuff was safe there.
Jody I | Overall ExperienceI tired for weeks to get a hold of someone and no response for anything and lost my storage because of it.
TRACY R | Overall ExperienceWe did find a dead mouse among our things towards the front of the unit. No worries.🤷🏽🙂💯
Seccoyya S | Overall ExperienceThank you for being there when I needed you got right in when I moved in from Indiana.
Monique D | Overall ExperienceOther than someone breaking into my unit.
Coreta U | Overall Experience