Comentarios del cliente para U-Haul Moving & Storage of Eastland

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Eastland

Grado total:

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Roger W. en

Grado:

Didn't really like it that I got charged for my daughter not checking the U-haul back in with her phone! It got turned in in a 24 hour period, I shouldn't have gotten charged for turning it in after hours!

Nikia T. en

Grado:

In the winter, make sure the doors on all the trucks are not frozen. Took a while to get the door open but other than that, everything was smooth and easy

Leeroy E. en

Grado:

El cliente no dejó un comentario.

Paul S. en

Grado:

No improvement needed. Very friendly staff. Thank you.

Joshua W. en

Grado:

I spoke with a gentleman who was working on the front doors. I approached him and asked if new where the drop box was for “24/7” key drops. He me to just go ask someone at the front counter, mean while the website showed bullet instructions to leave the key in a drop after making sure the vehicle was safely and properly parked in the designated area. I really didn’t want to ask someone at the counter because there was a long line and I’m busy with my move and trying to meet deadlines that more of my important time. There was some roudy younger men as customers seeming to be taking a while and I just didn’t have time to wait. Luckily, there ways a woman Whom I had seen outside cleaning the vehicles/equipment; that had just walked up behind the counter and she was looking something up on the computer. I asked if she could direct me to the key drop for “24/7” service. Without hesitation, she said, “Oh, I can take that for ya!!” Said with smile and fast acting with a solution to my issue. That man made it more difficult to arrive a VERY simple solution. I won’t be using this location again. Not that I intent to move soon anyhow; but is definitely worth me paying the extra couple bucks to go out of my way to another location to pick up/drop off Rather than even taking chance on receiving sub par customer service like that again. I refuse. Thank you for no other issues and great service outside of that gentleman. The truck ran well and the service picking it was great and very helpful.

abdul J. en

Grado:

El cliente no dejó un comentario.

Tyneara W. en

Grado:

El cliente no dejó un comentario.

Donald D. en

Grado:

El cliente no dejó un comentario.

Ronald C. en

Grado:

I did the express check in on line, all the paperwork and held my reservation with my card. Still had to wait in line until another checkout was opened. But the people working there are very polite and professional. And dropping the truck off was quick and easy.

Mamadou J. en

Grado:

Staff during pick up were very professional and friendly. Dropping off was the complete opposite. There two guys outside taking drop offs and the shorter dark guy who I gave my vehicle keys to was very unprofessional. I walked to him to give him the keys, he starred at his smart phone the entire time, and he answered my questions with nods. He acted completely uninterested in taking the keys or talking to me and I felt really offended by that.

Alexandria W. en

Grado:

El cliente no dejó un comentario.

Maurice J. en

Grado:

El cliente no dejó un comentario.

charna C. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

Very quick and easy to reserve and pickup my truck. Will use again should the need arise!

KYLE K. en

Grado:

The website link that is sent through text message was not working properly on the day of rental. It would be beneficial for a backup checkout method to be in place in the event that the website goes down or internet access is sparse in the area.

Rachael E. en

Grado:

El cliente no dejó un comentario.

Mamadou B. en

Grado:

N/a

Steven K. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

WHITNEY C. en

Grado:

It was excellent. Enough said.

WIlliam B. en

Grado:

There was only one clerk working and the wait time was long. Everyone I dealt with was very courteous and helpful.

Terry S. en

Grado:

Staff members were very helpful and friendly.

Karla P. en

Grado:

The stuck wasn’t ready when I checked in. Had to wait 20 minutes for them to find it and bring it up.

Derek S. en

Grado:

I have used uhaul for all my moving experiences and this time by far was THE WORST EVER!! I do not like the whole online process to check out and especially check in. I was not aware that I had to do all that to check the truck back in and I’m not as advanced with technology as I would like to be. However I was forced to learn today. There was no help on the live customer service end and I really don’t thinks it’s fair to be penalized Because I have difficulty getting online. I don’t like the whole process and I hope that you will go back to the way it used to be. Until then I won’t use uhaul anymore I’ll go to Penske!!

Franklin J. en

Grado:

Very professional and helpful,

Douglas S. en

Grado:

El cliente no dejó un comentario.

Calvin H. en

Grado:

Make the truck numbers bigger or QR code them to make them easier to find.

Karla P. en

Grado:

I’ve rented the past two weekends and both times I returned the truck was inexcusable. The first tune I was over charged for gas because the guy didn’t check me out correctly and the second time I waited nearly 20 minutes for someone to come to check me out. I have to rent again let’s hope this gets better. I rent here because the equipment is clean and the location is good.

James D. en

Grado:

Service was awful. It was delayed without any communication. I will never use Uhaul again.

Mark N. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

patrick S. en

Grado:

For the second time renting a vehicle tow dolly, the equipment was faulty. First time, the hitch was damaged and not fully secured (severely bent ball retainer in body of hitch). The second had the entire steel backer broken off of the driver's side ramp, resulting in the towed vehicle being damaged when it fell out. This was reported and visually shown to the employee working on the return.

Chuck H. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

The truck had a greasy film in the cargo area and I slipped and fell. I used a towel to wipe it up. The UHaul reps were cool themselves and the check-in was easy and made me feel secure that I won't be charged any additional fees.

Faye W. en

Grado:

Not have staff use my credit card to pay my balance without my approval,I was going to pay by cash

David W. en

Grado:

El cliente no dejó un comentario.

paul W. en

Grado:

Angie was great. She was professional and courteous. This is bye far the best way to move. Thank you again. And thank you again Angie.

Richard P. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

El cliente no dejó un comentario.

Deborah H. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

N/A

MANUEL C. en

Grado:

This facility is understaffed and it's a safety issue. I made a reservation over the phone and I still waited over an hour past my reservation pick up time to get service. There were only 2 staff working! 1 inside and 1 outside!!! They were nice and they tried to give good customer service but there was too many people for them to deal with. Once again I waited over an hour past my reservation pick up time to be get service!!! Next your return policy will get you sued!!! It is unsafe!!!! I stood outside of Uhaul for 20minutes trying to get this app to work. It is after 9pm there are people walking and driving through the alley next to the Uhaul. I'm uncomfortable because area the Uhaul is in is not a good area. I don't live in the area. I chose that Uhaul because it was the closest one to a person that I was helping move. But I could not get the app work. It could not find my location. So then I call to get assistance. I am put on hold. So I did not feel comfortable waiting in the parking lot so I leave. Once the operator gets on the line she tells me that I should have stayed in the parking lot and I may get charged $20 because I didn't complete the return process on the app! She further explains that because I didn't check the vehicle in with the app, a staff person will have to do that the next morning and that's what the $20 fee is for. So in conclusion Uhaul is trying to become a self serve rental truck vending machine and you are purposely understaffing your businesses and charging extra fees to train customers how to get your service without staffs assistance. If you continue this process it will come back to bite you later!!!

Theophilus K. en

Grado:

El cliente no dejó un comentario.

Stephanie B. en

Grado:

El cliente no dejó un comentario.

frank B. en

Grado:

El cliente no dejó un comentario.

Douglas L. en

Grado:

El cliente no dejó un comentario.

Mohsen D. en

Grado:

El cliente no dejó un comentario.

Toyleece L. en

Grado:

I was really given friendly, great service.

Bonnie J. en

Grado:

My uhaul was up front and ready for me****!. The process was seamless and I appreciate the great customer service

Willie B. en

Grado:

El cliente no dejó un comentario.

Leonard C. en

Grado:

After return adjustment was not made for mileage. 12 miles less than estimated.

Franklin B. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

I can’t remember what the guys name at the counter was, but he made my movies experience a whole lot easier. He was very friendly and went above and beyond to make sure I was ready and prepared to hit the road. I will highly recommend this location to friends and family in the area.

scott K. en

Grado:

El cliente no dejó un comentario.

Dennis C. en

Grado:

Took 20 MINUTES to use the quicker phone check in

Tina P. en

Grado:

El cliente no dejó un comentario.

Darlene D. en

Grado:

The parking lot was very crowded during my return. Several trucks were left in the middle blocking the entrance. Needed better organization! The staff was very professional but needed help.

Brandon L. en

Grado:

El cliente no dejó un comentario.

Martha T. en

Grado:

Horn didn't work, brakes need to be checked had to press them real hard to stop.

Nestor B. en

Grado:

El cliente no dejó un comentario.

Timothy G. en

Grado:

Make sure your giving the customer the right cargo van at checkout. Make sure the mileage is correct. I rented a cargo van 2 weeks ago and they gave me the wrong van. The van number and mileage was different from the paperwork. That’s how I discovered their mistake. Then yesterday I rented a 15 foot truck and the mileage was off from what the paperwork said.

JEFFREY T. en

Grado:

Was not familiar with after hours drop off. The process changed and I called the 800 number and was helped from start to finish of my drop off on my mobile phone. Very good service.

Lorilee L. en

Grado:

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Mark N. en

Grado:

Everything was excellent! Service, location, cleanliness, adjustment process (had to extend the rental an additional 24 hours), and the return process. First-class operation.

Mark D. en

Grado:

El cliente no dejó un comentario.

Danny V. en

Grado:

Fast and friendly!!! Awesome job!

Prentella R. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

On line pick up rather slow. Drop off they checked me in before I had time to do it online.

Leon H. en

Grado:

N/A

Juanica N. en

Grado:

Renting a Uhaul truck is very simple, relatively quick, and cost efficient! This is the second time I've been to this location and I like Uhaul because of the ease of renting any size truck/ equipment needed.

Barbara P. en

Grado:

Always available when needed.

Sarah B. en

Grado:

Only half the lights on the trailer worked :-/

Joe K. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Parking lot is small and cluttered. It was very difficult maneuvering the rental trailer in and out of its parking spot.

Daija Y. en

Grado:

El cliente no dejó un comentario.

Mohamed A. en

Grado:

El cliente no dejó un comentario.

Gary D. en

Grado:

Very professional,

Greg L. en

Grado:

El cliente no dejó un comentario.

Craig G. en

Grado:

El cliente no dejó un comentario.

joe K. en

Grado:

On Saturday’s should have an extra person checking people in and an extra person to bring the rentals up front

John P. en

Grado:

Wonderful staff and awesome equipment U-Haul is better than ever would rent from them again and enjoyed working with them the entire staff is awesome and easy to talk to. John H. Parsley

Randy H. en

Grado:

El cliente no dejó un comentario.

eugene N. en

Grado:

Service was absolutely horrible one person trying to take care of six or seven people there made me stand there for over an hour very pissed off I have more and better things to do than stand in a line with that doesn’t feel like this this is very unpleasant feelings and experience if you want to contact me about this I’m Eugene 740-409-3720

Jaimie F. en

Grado:

The staff that were working when I dropped off were not very friendly. They started helping me at one desk and so I was waiting there and another guy comes up and says "uuummmmm" , I was like, do you need me to move? He said yes. Okay well you guys are more then welcome to let me know what I need to do. There was drama in the store and curse words around my children. Not a place I would go again.

Latuan D. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

The staff is Very! Very! Slow! It takes on average 30-45 mins to get your equipment! Plan accordingly!!!

FELICIA R. en

Grado:

I waited in the line in the store for 45 minutes. U Haul needs to hire more staff. I don't think I will be returning

Cierra C. en

Grado:

Charged the wrong card even after I specifically told them not to.

Bud H. en

Grado:

i have had issues with my last few rentals as far as the check in goes, i did the online in order to save time and i end up doing everything again upon arrival. I would say the pre check in does not work

Phinehas G. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

El cliente no dejó un comentario.

awilda T. en

Grado:

All was done. It was clean and comfortable. People real nice. Thank u for all they done. Ken was super helpful. Made it to Florida.

Dietria A. en

Grado:

Not sure what you are able to do, but its difficult to get to if you're coming from the opposite direction.

Maria J. en

Grado:

El cliente no dejó un comentario.

jerry J. en

Grado:

El cliente no dejó un comentario.

Komi G. en

Grado:

El cliente no dejó un comentario.

Debra M. en

Grado:

Everything went well but there was only one person working the front desk and answering the phone which made things go slower that we would have liked but she was very professional and got us out as quick as she could. They need more help.

Michael L. en

Grado:

El cliente no dejó un comentario.

Ethan G. en

Grado:

My girlfriend and I rented a uhaul from the Hamilton road and eastland location in Columbus Ohio, this is our second time this year renting from this location. Our first visit was not to bad, really really slow service but not anything like our most recent visit to the eastland location. On our most recent visit on 10/20/2019 as soon as we walked into the store two of the male employees were screaming at eachother over not treating the other like a man, they then proceeded to get in eachothers faces but did not make physical contact, once the two employees saw us customers in their store they then went into the back where it sounded like things got pretty physical, shouting stopped, one of the two employees stormed out of the store in a fit of rage. The other he was fighting with came out of the back and confirmed that it had gotten physical during their altercation in the back room. The female employee that was helping us upgrade to a bigger truck was very professional and very nice. We probably should of called the police but in all honesty it's none of my business what those two GROWN men were fighting about. So overall the experience was not good at all. Probably won't be going to this location again or referring anyone to that store.

Josh C. en

Grado:

Staff was super helpful getting me on the road safely. I greatly appreciate how they went the extra mile to make sure my rental trailer lights functioned properly because there was something wrong with my trucks receptacle.

Priscilla C. en

Grado:

I had a reservation for a truck on Sunday... I cane in earlier then I was supposed I understand that it takes time to get things done. When I walk in the associate I thought was helping me was on his cell phone I didn't think anything of it because maybe he was on his phone a wrapping up to help me nope. I walk up to the counter while still on his phone he looked at me so I thought maybe it was his way of saying how may I help you still nope.. I start to talk about my reservation and he says hold on while still on his phone. Now I know he is having personal conversation because he was talking about fighting someone or someone getting beat up. So I stood there in shock that he put me on hold for who ever he was talking and making it seem like I was the problem.. another gentleman walked up and he immediately says help her and walks away still on his phone... As much as I wanted to I said nothing I was still shocked at the treatment I had just received please get this taken care of his name is Ken.. I paid too much money to be treated like that.

Anton Tri Y. en

Grado:

You have perfect employee You a great and keep your amazing great job????????????

Johnathan B. en

Grado:

Thank you for everything

April L. en

Grado:

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

Kenneth R. en

Grado:

It was sufficient.

vickie f. en

Grado:

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

Ralph P. en

Grado:

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

David S. en

Grado:

Great place for storage. Short term or long haul.

Breya F. en

Grado:

Thank you guys so much!

SHANNON B. en

Grado:

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

evelin g. en

Grado:

I had no issues with them and they have the great customer service.

carolyn h. en

Grado:

Please have the district manager contact me at+16143300973

Vinod K. en

Grado:

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Justin W. en

Grado:

Vv

TIMOTHY D. en

Grado:

Good location and service

Danielle M. en

Grado:

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

victor m. en

Grado:

I

chris s. en

Grado:

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

Gordon H. en

Grado:

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Perry P. en

Grado:

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Gordon H. en

Grado:

The staff at this location was really friendly and provided excellent customer service!!

Deanna S. en

Grado:

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Lois H. en

Grado:

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Yaya K. en

Grado:

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Katrina G. en

Grado:

Card swipe didnt work made it a longer process.

Joshua S. en

Grado:

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

MYRA B. en

Grado:

The people work there was very nice.

Oleg M. en

Grado:

Perfect experience

Kevin D. en

Grado:

Easy and clean

Girma N. en

Grado:

Thank you Girma

bronica j. en

Grado:

They was respectful and had eye contact.

Craig M. en

Grado:

Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Diana C. en

Grado:

Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Judy H. en

Grado:

Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

DEEYANNA C. en

Grado:

N/a

Dave S. en

Grado:

This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

Jonathan C. en

Grado:

I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

Winifred J. en

Grado:

The services cost more than I had planned but overall I am pleased with everything.

Shawn S. en

Grado:

I was moving and this place worked out great.

Consuelo A. en

Grado:

No issues will use again if needed.

TAMARA B. en

Grado:

Everyone was very helpful and professional.

CAROLYN T. en

Grado:

I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

scott e. en

Grado:

The staff was very helpful

PAMELA H. en

Grado:

Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

Raj A. en

Grado:

Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Jennifer G. en

Grado:

Great experience!

dan r. en

Grado:

It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

Dana L. en

Grado:

Would recommend using Uhaul storage to friends and family. They were flexible when I couldn’t make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

Keith S. en

Grado:

It was convenient and clean and the staff was helpful

Clara F. en

Grado:

No issues

TOIA K. en

Grado:

Price keeps increaseing!