Customer Reviews for U-Haul Moving & Storage of Eastland

4,919 comentarios

2880 S Hamilton Rd   Columbus, OH 43232
(@ Refugee Rd)

(614) 478-6617

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6617

2880 S Hamilton Rd
Columbus, OH 43232
(@ Refugee Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Stay friendly and honest with customers excellent job thank you very much.

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE B. 
Clasificación:
5.0

Great curbside assistance. Office staff was also very helpful.

Makala P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iesha D. 
Clasificación:
2.0

rude help. need to stay off cell phones. movers were sad worst money i ever spent.

Monty R. 
Clasificación:
5.0

Having customer parking would be nice.

Kelli D. 
Clasificación:
5.0

The air did not work in the moving van. Moving over 4 states o. 80 degree weather was not comfortable

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER J. 
Clasificación:
5.0

I enjoyed riding your truck

mohamed S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dana G. 
Clasificación:
5.0

I picked a different location but was not notified of the change. I drove to the location I picked and the owner there had to tell me my location got switched.

Trayce P. 
Clasificación:
1.0

Stop stealing things that's left in the trucks by mistake

Eric I. 
Clasificación:
3.0

Sun visor was falling off of the vehicle blocking my vision. I had to remove and replace to drive l. Turning the vehicle in was a pain. After waiting for 15 minutes after being offered help, the same person was out on the side of the building smoking and hanging out with other workers. I finally submitted a electronic return

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davon B. 
Clasificación:
5.0

Excelente

nlombe S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAMBY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
2.0

Was given a truck with a worn out differential, extremely loud gear noise. After getting it up to seed on the freeway I had to turn around and return it for another one. Upon returning the person there took me as an idiot even though I'm a mechanic and engine machinist.

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adama C. 
Clasificación:
3.0

The Truck Was Loud And Seem As if Needs Some Repairing Done. Overall, I Was Able To Move And Get The Truck Back In A Timely Manner!

ROSESHALL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teonne T. 
Clasificación:
3.0

Have a person who has patient for customer, I feilt like I was a bother. She made faces like I was slow trying to type information useing cell phone.

Virgial D. 
Clasificación:
1.0

They rent me a truck 20 on Sunday and when I'm go to see if I can get a cargo van on Monday they don't rent me a van because my license is from NY

Carlos L. 
Clasificación:
5.0

Nothing at this location staff is always courteous and willing to assist and help and the manager is awesome!

BILLIE B. 
Clasificación:
5.0

There is nothing I can think of. My renting and experience was excellent.

Jack B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

N/C

Tonia A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elisa P. 
Clasificación:
5.0

Great Job!

Taneka R. 
Clasificación:
1.0

I was double charged for a uhaul

Alisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

Use this location every time we have to rent a truck. I recommend them

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip c S. 
Clasificación:
5.0

Everyone and everything was wonderful.

Jeffery D. 
Clasificación:
2.0

This U-Haul place charged me right away! I had not even used the equipment yet! My past service was excellent! This site has plenty room for improvement! Dirt-trash-scruffy van- had to move the van myself- your website app- limited pictures and doesn't work.

bertha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim L. 
Clasificación:
5.0

Great staff

misty D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
3.0

Had to come clear back for dolly that was on my order. So I paid extra gas mileage.

Shelly D. 
Clasificación:
5.0

Great service every time I've been here!

KENNITH L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MENDELL H. 
Clasificación:
5.0

Always a good experience.

STEVEN W. 
Clasificación:
1.0

my location was moved to a different location than I reserved and the clerk assisting me wasn't very friendly. The trucks were parked so close to each other that the driver had to get in through the passenger side and climb over. The location change added miles to my trip when a 15” truck was at the location that I reserved.

Michele S. 
Clasificación:
1.0

Help the customer, not chit chat about non work related topics that are slowing you down from helping the customer. Be more friendly and not act as if you don't want your job. If you don't like your job get a new one and don't take it out on the customer!

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
4.0

Pick up and drop off were quick and staff was nice.

Teresa N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Valeria P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYSHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

Great customer service. Clean truck. Fast service. Great job overall

ANNETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riquermer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
1.0

Manager is An asshole the first day that I saw him speaking to a customer prior to me in line. Told her ahe was asking to many questions. I rented a 5/8 that broke down in route.

Avril B. 
Clasificación:
5.0

Good costumer service

Jermaine J. 
Clasificación:
5.0

Much better experience than I expected..

GARY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

akena S. 
Clasificación:
4.0

The self check in....I had an appliance dolly and it was unsecure in back of truck. I checked in after hours. Anyone could have came by and. Stole the equipment and I would have to pay for it. I also had issues just trying to self check in. It's awful

Brenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyia H. 
Clasificación:
4.0

We had a great experience in the morning when we picked up the truck. All the workers were very helpful but upon returning the truck at 3:45 pm the one guy there at the cashier was very rude and had no customer service skills. Needless to say If I need a U haul again I will not be going in the afternoon

Evelyn M. 
Clasificación:
5.0

Great service, will continue to use

Joseph E. 
Clasificación:
2.0

They didn't get the truck ready and it wasn't where the gas hand said on paper

Johnathan C. 
Clasificación:
5.0

I thought it was kind of strange they had me take a vehicle that looked like the Ignition switch had been popped

Bennie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
1.0

Charge me based off wrong information

DASHAWN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
1.0

Was overcharged for gas, service was unfriendly

Corwin J. 
Clasificación:
5.0

Customer service was great

Raytwanea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amadou S. 
Clasificación:
5.0

Equipment was clean but in awful conditions (noisy, shaky and unstable).

Ezequiel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORA Q. 
Clasificación:
2.0

The customer service is horrible. While returning the truck the cashier was on the phone and didn't t care about the customers waiting to return or to rent trucks

Edison A. 
Clasificación:
5.0

Nothing everything went well

Dot J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
1.0

Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.

Johnnie E.  |  Online Move In 
Clasificación:
4.0

Very friendly and helpful

kisha t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OTTO A. 
Clasificación:
1.0

El cliente no dejó un comentario.

kisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANDRA B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie A. 
Clasificación:
4.0

The door in the back would not close unless I used a crow bar. Charged me an extra $40 I didn't ask for.

Douglas L. 
Clasificación:
2.0

The truck itself was very clean. It was not maintained in the way that I'm used to UHaul, taking care of their vehicles. There was a rubber gasket falling off the door and stuck out when you closed the driver side door. I noticed that when I picked up the vehicle. Then, I immediately physically saw & felt that it desperate needed an alignment. This made it very difficult to drive and made me extremely nervous; which is 100% unacceptable and unnecessary when somebody is moving!! U-Haul is in the business of people moving… You should know this and I should be able to go unsaid! The presentation was extremely unprofessional, and it was like you didn't even care about your customer! I have never had a U-Haul that was also extremely hard to unlock! Your equipment was just really terrible this time. Also apart from the physical damages noticed, the process of picking up is supposed to all be on your phone. Why did I still have to go into the clerk to pick up the keys?? And then my card was being declined online, so I still had to go inside again!, to pay. Online, I was quoted for about $33. I was then approved… And it was 54/$55. My entire experience yesterday was really shoddy and shady. There's no point in doing anything on your phone if you still have to go INSIDE to pick up the keys and/or pay. The equipment was subpar, and your Systems quoted me wrong or I was overcharged. I can say that the gentleman who process my payment and handed me the key, was very polite and his customer service was great. He is at no-fault for my experience yesterday! My experience with him however does not overshadow, my laundry list of issues that I experienced yesterday! I will not be coming back.

Joshua W. 
Clasificación:
5.0

I'm very pleased with U-Haul services, everything was great, however, I was overcharged but U-Haul corrected the error and quickly reimbursed me from the charge. I greatly appreciated everything U-Haul provided me especially with Excellent Customer Service and Experience. I always their services always from their 26 foot trucks to their small hitches. Thanks U-Haul for all your services !!!

ALBERTA D. 
Clasificación:
5.0

Happy with this location but very unhappy with the overall process. I scheduled the pick up on Refugee Rd. in Pickerington. When I made the reservation it said someone would call me by 6 pm Friday. That didn't occur so I called the Refugee location approximately noon on the 19th. They confirmed my pickup for after hours at the Refugee location and told me about using the code and lockbox, etc. I did everything I could to ensure that it was all set because we had people waiting with commitments to help load. We had to go to the South Hamilton location! We lost an hour by the time we were checked in and leaving. Very very frustrating to have the people wait for an hour and we had to leave for another commitment before things were put together after unloading.

Rebecca G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moses M. 
Clasificación:
5.0

No comments on improvement. The staff was knowledgeable, courteous and quick.

laReese D. 
Clasificación:
5.0

El cliente no dejó un comentario.

calvin U. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thanhlam L. 
Clasificación:
1.0

Better customer service, better equipment.

Destini M. 
Clasificación:
3.0

The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.

Rashad J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE H. 
Clasificación:
3.0

The equipment was clean but the transmission was horrible.

JAMEIKA K. 
Clasificación:
5.0

Keep up the good work.

REGINALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario R. 
Clasificación:
5.0

Good job

TERESA F.  |  Overall Experience 
Clasificación:
5.0

3cyrs

Roshawnda P.  |  Overall Experience 
Clasificación:
4.0

It was difficult to reach an associate on the phone. Once they answered they were very pleasant.

Rachel C.  |  Overall Experience 
Clasificación:
5.0

Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staff

DEBRA C.  |  Overall Experience 
Clasificación:
3.0

No comments

Audoa M.  |  Overall Experience 
Clasificación:
4.0

I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.

JULIE L F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lawrencene J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DOROTHY B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Carolyn T.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for having and helping with the storage have a great day

TREVONTAE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIANA W.  |  Overall Experience 
Clasificación:
1.0

I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21

Timothy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita T.  |  First Impressions 
Clasificación:
5.0

Very nice and clean

Sarah R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus C.  |  Overall Experience 
Clasificación:
2.0

Things would have been fine but there was a leak in my unit and a few of my things got ruined.

John J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenda B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kahtiah G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marceo M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo R.  |  Overall Experience 
Clasificación:
1.0

My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again

MARKCIELA R.  |  Overall Experience 
Clasificación:
4.0

My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.

Tashia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KALEN B.  |  Overall Experience 
Clasificación:
5.0

Thank you for letting me us your store place to keep my stuff there

Carol W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terry s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen A.  |  Online Move In 
Clasificación:
5.0

GREAT SERVICE AND FRIENDLY PERSONNEL

SIDI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terry s.  |  First Impressions 
Clasificación:
3.0

Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.

Greg S.  |  Overall Experience 
Clasificación:
1.0

The unit had bugs.

Bernard t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy w.  |  First Impressions 
Clasificación:
5.0

I was plase

willie m.  |  Overall Experience 
Clasificación:
3.0

Spiders all throughout

Sherice J.  |  Overall Experience 
Clasificación:
1.0

Was no assistance offered even when going inside representative was no help

Haley H.  |  Online Move In 
Clasificación:
3.0

The one thing I didn't like is buying locks that I didn't need .

Baron C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Syreeta F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA C.  |  Overall Experience 
Clasificación:
1.0

I will never go back again

Diondra M.  |  First Impressions 
Clasificación:
3.0

Have not used it yet. Not sure depends on how things end when I'm finished.

mildred d.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Veretta P.  |  Overall Experience 
Clasificación:
5.0

The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can't help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can't get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn't pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful 'help' from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt Chapman

KURT C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tashia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA F.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and thank you so much for your help

Michele A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason and Jeannine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M.  |  Overall Experience 
Clasificación:
5.0

Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!

James G.  |  Overall Experience 
Clasificación:
4.0

I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.

Sara H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN B.  |  Overall Experience 
Clasificación:
4.0

Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.

Mikia W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SOUMAILA D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vinzella J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica S.  |  Online Move In 
Clasificación:
4.0

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Roland F.  |  First Impressions 
Clasificación:
3.0

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

Lawrence L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William V.  |  Overall Experience 
Clasificación:
5.0

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

BRITTNEY O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa R.  |  Overall Experience 
Clasificación:
3.0

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Lisa R.  |  Online Move In 
Clasificación:
5.0

Manger and workers friendly and helpful.

Chelsey B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail L W.  |  Overall Experience 
Clasificación:
5.0

Great Job

RONISHA L H.  |  First Impressions 
Clasificación:
3.0

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Carolyn M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Haley S.  |  Overall Experience 
Clasificación:
5.0

Thank you and God Bless Be Safe and stay well. ¡Gracias de nuevo!

Denise T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sacoya R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

luis f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLETTA J.  |  Overall Experience 
Clasificación:
5.0

Great experience

Laura B.  |  Overall Experience 
Clasificación:
5.0

It was excellent. Enough said.

WHITNEY C.  |  First Impressions 
Clasificación:
5.0

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Lorilee L.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything

Johnathan B.  |  First Impressions 
Clasificación:
3.0

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

April L.  |  Overall Experience 
Clasificación:
4.0

It was sufficient.

Kenneth R.  |  Overall Experience 
Clasificación:
2.0

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

vickie f.  |  Overall Experience 
Clasificación:
2.0

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Ralph P.  |  Overall Experience 
Clasificación:
5.0

Great place for storage. Short term or long haul.

David S.  |  Overall Experience 
Clasificación:
5.0

Thank you guys so much!

Breya F.  |  Overall Experience 
Clasificación:
5.0

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

SHANNON B.  |  Overall Experience 
Clasificación:
5.0

I had no issues with them and they have the great customer service.

evelin g.  |  Overall Experience 
Clasificación:
1.0

Please have the district manager contact me at+16143300973

carolyn h.  |  Overall Experience 
Clasificación:
4.0

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Vinod K.  |  Overall Experience 
Clasificación:
1.0

Vv

Justin W.  |  Overall Experience 
Clasificación:
5.0

Good location and service

TIMOTHY D.  |  First Impressions 
Clasificación:
3.0

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

Danielle M.  |  Overall Experience 
Clasificación:
3.0

Yo

victor m.  |  First Impressions 
Clasificación:
5.0

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

chris s.  |  Overall Experience 
Clasificación:
2.0

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Gordon H.  |  Overall Experience 
Clasificación:
5.0

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Perry P.  |  Overall Experience 
Clasificación:
5.0

The staff at this location was really friendly and provided excellent customer service!!

Gordon H.  |  First Impressions 
Clasificación:
5.0

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Deanna S.  |  Overall Experience 
Clasificación:
5.0

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Lois H.  |  Overall Experience 
Clasificación:
1.0

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Yaya K.  |  First Impressions 
Clasificación:
3.0

Card swipe didnt work made it a longer process.

Katrina G.  |  Overall Experience 
Clasificación:
5.0

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

Joshua S.  |  Overall Experience 
Clasificación:
3.0

The people work there was very nice.

MYRA B.  |  Overall Experience 
Clasificación:
4.0

Perfect experience

Oleg M.  |  Overall Experience 
Clasificación:
4.0

Easy and clean

Kevin D.  |  Overall Experience 
Clasificación:
5.0

Thank you Girma

Girma N.  |  Overall Experience 
Clasificación:
5.0

They was respectful and had eye contact.

bronica j. | Reservación
Clasificación:
3.0

Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Craig M.  |  Overall Experience 
Clasificación:
5.0

Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Diana C.  |  Overall Experience 
Clasificación:
5.0

Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

Judy H.  |  Overall Experience 
Clasificación:
5.0

N/a

DEEYANNA C.  |  Overall Experience 
Clasificación:
5.0

This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

Dave S.  |  Overall Experience 
Clasificación:
1.0

I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

Jonathan C.  |  Overall Experience 
Clasificación:
5.0

The services cost more than I had planned but overall I am pleased with everything.

Winifred J.  |  Overall Experience 
Clasificación:
5.0

I was moving and this place worked out great.

Shawn S.  |  Overall Experience 
Clasificación:
4.0

No issues will use again if needed.

Consuelo A.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and professional.

TAMARA B.  |  Overall Experience 
Clasificación:
1.0

I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

CAROLYN T. | Reservación
Clasificación:
4.0

The staff was very helpful

scott e.  |  Overall Experience 
Clasificación:
5.0

Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

PAMELA H.  |  Overall Experience 
Clasificación:
4.0

Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Raj A.  |  Overall Experience 
Clasificación:
5.0

Great experience!

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

dan r.  |  Overall Experience 
Clasificación:
4.0

Would recommend using Uhaul storage to friends and family. They were flexible when I couldn't make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

Dana L.  |  Overall Experience 
Clasificación:
5.0

It was convenient and clean and the staff was helpful

Keith S.  |  Overall Experience 
Clasificación:
5.0

No issues

Clara F.  |  Overall Experience 
Clasificación:
3.0

Price keeps increaseing!

TOIA K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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