The staff and handling of services were excellent. My concerns for security are that the door closest to my unit was never locked upon entering or leaving. Using my plastic key card on the swipe pad was unnecessary. Always had access without using it. Also lighting was very poor inside the storage units, unless your unit was very near a light source. Mine was not. Other than that... I had a good experience. The office personnel was always wonderful!
Sharon V. | Overall ExperienceSelf Storage Units in Chesapeake, VA, 23323
U-Haul Moving & Storage of South Military Highway
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small | 5' x 5' x 8.5'
Miscellaneous Storage
Size Guide- Rate:
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$69.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $69.95 Per Month
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Small | 5' x 10' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $79.95 Per Month
1 Unit Left!
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Small | 5' x 10' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $94.95 Per Month
Drive Up Storage
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Small | 5' x 10' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$79.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $79.95 Per Month
1 Unit Left!
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Medium | 10' x 10' x 8.5'
2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $134.95 Per Month
2 Units Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
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Great, friendly professional staff. Thank you for the services provided.
John A. | Overall ExperienceSamantha was professional and friendly. Answered all my questions and made the move in experience easy. Would highly recommend this establishment.
WILLIAM J. | First ImpressionsWilliam very kind guy...he made it his business to make sure that we were satisfied with the unit we were renting...so yea these guys up here are pretty cool.
Sencere W. | First ImpressionsChecking the vehicle in after hours was a long and difficult process using the app was very frustrating. Self service is not always a practical experience fir the customer and should not be used in a business such as this
hermione w. | First ImpressionsClimate control was not kept within the limits expressed on site or online. When brought to the managers attention she was unaware of what climate control means and first started by telling me I was wrong about it being 100 degrees even with picture proof. There is no lighting in any of the units as they removed all lightbulbs and if the socket for your light bulb doesn't work the manager also said they will refuse to fix or replace it.
Ian P. | Overall ExperienceMost part everything was okay except mice droppings was all over my bedding and furniture just everywhere and the young man needs to work on his customer service skills how to greet how to talk and have to customer with a friendly smile or handshake or something just appears uncaring and a concern for the customer I don’t know maybe it’s his age and Mena but he needs to work on it I do not want him to lose his job just work on his customer service skills
Dwight H. | Overall ExperienceI checked the "NO" box for the staff rating because while the manager of this facility is amazing, the gentleman I interacted with this past Saturday, and once before, was far from amazing. He has no customer service skills. His demeanor was dismissive. He acted as though he had better things to do and I was interrupting his personal time. For example, during my check out, I asked if there was any kind of partial reimbursement given for the rent I pre-paid. He just laughed and didn't answer me. I asked if that meant "No" and he replied (barely) with "Yeah. Also, after the transaction, I asked if I could wait inside the office area until my husband returned to retrieve me. It was 97 degrees outside. Without looking at me, because he was already busy on his phone, he mumbled something and I said, "Excuse me". He basically grunted and sighed at me, sarcastically smiled, rolled his eyes and said, "Yeah". His reaction to me asking to use the bathroom and thanking him afterwards was essentially the same, and he was still on his phone. He does NOT need to be the first, last, or any, interaction people have with UHAUL. Samantha, the manager is wonderful. She is extremely helpful, and has an extremely positive attitude. She is truly an asset to this company. On the few occasions I have needed assistance, she was a pleasure to deal with. Facility related, the only negative I have is the hallway where my unit (B-22) was located was not lit well at all. If the sun is not out, it is very dark and a flashlight is necessary. Using a hand-held flashlight or cell phone light while moving boxes, etc., is a bit inconvenient. I was pleased that for as long as I have had this unit, my things did not sustain any damage. I was also pleased with the convenience of the location and rental cost. I checked the YES box that I would recommend this facility to others, but with the caveat that they ONLY deal with Samantha. Thank you, Diane Crawford
DIANE C. | Overall ExperienceSamantha is kind, understanding and efficient. She is amazing!!
Jennifer L. | First ImpressionsSamantha and William are absolutely great. Thank you both so much for everything...
TAMARRA Y. | Overall ExperienceThe young man that works there is not very professional at all. He needs some lessons in customer service
Lisa B. | Overall ExperienceThis is the best place in this area. Friendly staff and good prices.
Joseph A. | Overall ExperienceLike in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.
Ian P. | First ImpressionsSamantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.
Sherry C. | Overall Experience