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STEPHANIE FCustomer Reviews for U-Haul Moving & Storage of South Military Highway
Testimonials From Recent Customers
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PRO: The customer service was outstanding by Mary! She really made a tough moving day a great experience by going out of her way to help including coming out and helping move and hook up a 6x12 cargo trailer. The two others I have rented at other locations and they just pointed to where it was. She came out with a trailer dolly in the cold and helped my hook it up to the rental truck. She is awesome. CON: The 6x12 trailers really need to have jacks and it's a safety issue. You basically have to deadlift the trailer tongue onto the truck and someone is going to get hurt. Would also recommend wheel chocks to keep them from rolling over someone when disconnected on a hill. WISH: Rental of extended ramps. The truck ramp was too short and made the grade down a bit steep and dangerous for heavy items. Would be great to have a longer ramp available that could hook into the truck body.
GREGGORY GGreat customer service Thank yall
JACQUELYN DOutstanding customer service.
Karamoh S | Overall ExperienceNone for now. Outstanding customer service. Keep up to the good work, Sir Willie
KARAMOH SOne of your very first customers, you violated my trust and the law by filing me for auto-pay after I have turned it down since it's inception. Your betrayal is unforgettable !!!
JOSEPH C | Overall ExperienceThey was very efficient and helpful
STEVEN J | First ImpressionsManager and staff gave exceptionally poor customer service. Everything about my experience with Uhaul was awful. I will never use uhaul again and will warn others not to either.
Tom W | First ImpressionsThis was the best and worst experience. My reservation was changed three times. The size of truck and pickup location. The second person who called letting me know my reservation was being changed once again was incredibly unprofessional when I insisted on a location that was convenient to my needs instead of the opposite direction and keeping my pickup time which was required to fit with my moving help. Fortunately the change resulted in the best pickup experience. I have rented 4 times in the past two months and this was by far the smoothest and most pleasant of them!
AMY MEasy to access. Safe and secure. We also appreciated the first month free with rental of your easy to use functional moving trucks. ¡Gracias!
Manny C | Overall ExperienceOutstanding customer service
Karamoh SGreat service!
MICHAEL GAbsolutely amazing customer service. Made drop-off a breeze and earned my future business.
RYAN MTelling the truth whether or not you have a 10' truck available for customer to rent in person rather than calling in to reserve one on site.
WILLIAM JEverything was great, no problems
Carolyn BGentleman at the counter was courteous and helpful but clean the trucks up a bit. The fairly new pick up I rented was filthy inside.
Richard AGreat experience. Equipment was clean and well maintained. Customer service at pickup and drop off with superb.
David CGREAT CONVENIENT AND EFFICIENT EXPERIENCE!
Theta YThe gentleman that helped me check out was great. That was the fastest I have ever been checked out of a U-Haul location. He even helped adjust the rear view mirrors for me.
Jon MI had never driven the big 26 ft truck and was a little scared that it bumped and shook when empty. The guy there didn't know if that was just because it was empty or not. But he assured me it was ready to go- and it was so all was well. Just a little worry some at the beginning.
Emily CA good experience.
Alicia T | Overall ExperienceI would still be using this facility if the cost has not risen as high as it did. 30% increase over 6 months is unacceptable.
WILLIAM J | Overall ExperienceEverything was excellent!!!
Shavee B | Overall ExperienceWilliam is definitely a great asset to your business. It's rare to find someone like him that goes above and beyond to help the customer. Truly great to deal with, and I'm usually tough on reviews. Thanks again
TIMMYRAY ASamantha is awesome to work with. Two years running without a single problem. Thanks so much, Lane Newsome
Lane NEverything went well, picking up trailer, and dropping it off.
Steve NSamantha was extremely accommodating, friendly, and absolutely amazing to deal with. I am so glad I chose this location to rent the truck for my family's move!
Cody HThe customer service was 5 stars, thank you!
Stafany ASamantha was very helpful, explained everything and very friendly.
Elaine PVery easy to communicate and schedule pick up and return was very smooth everyone very helpful if you have any questions or concerns I would recommend getting the insurance through U-Haul definitely gives you more comfort knowing all your items in the truck and you are covered. Thank you to all who helped us make our move smooth
Katherine bExplain the "Max" security a little better. It's kind of confusing.
Joshua GThe staff was amazing and made my transaction so smooth
Ebonee T | First ImpressionsGive the manager and the gentleman who's there when she isn't a raise in pay. These two are so professional, courteous, honest and genuine.
Greg BThere is nothing I see that this location can improve. The manager is great and the employee by the name of Will is so very polite, helpful and extremely considerate. I panic and thought I didn't have the key for the pad lock and I accused him of not giving me the key when he actually did give it to me and he was so polite, he talked me down and called back later to make sure I was ok and not once did he get frustrated with me . I will always use this location for all my business needs.
Shantel WNothing. Just keep up the excellent customer service!
DENZIL KExcellent customer service
Eric EMy Furniture Dolly wasn’t in the truck upon pickup but other than that, this location has always been great and on point.
Evan GOver all customer service and equipment was amazing. I can't thank Samantha enough for all of her assistance. Amazing job!! Thank you so much for all of your suggestions. Five stars!! ⭐️⭐️⭐️⭐️⭐️
Leonardo GThis is my favorite Uhaul. I can walk directly across to a Uhaul facility. But, I choose to go to Butler St. You cannot beat the personal customer service.
Richard SLady receiving my truck was rude, and very hospitable. Charged me a cleaning fee and told me to call the other location. When I called the originating location Mike and Sean tried to help. The lady became aggressive and nasty to Mike they had some words over my cellphone arguing about a guy named Steve and I walked away charged money. I want a full refund from all of this. Extremely poor customer service.
Nicholas ASamantha was absolutely amazing to work with.
John BNothing needed to improve - great service, friendly, accommodating!!! Awesome experience all around.
Christopher DGreat service - no suggestions!
Donald WThey were very knowledgeable and helpful to my needs
Makeyda REverything was perfect. Samantha was excellent to guide me through the process and it was easy, efficient and pleasant. I will use this location if needed in the future as well. Thank you team!
Inga KA pleasant experience, friendly and caring experience.
ERWINMATHUS CNothing at all.☺️☺️☺️☺️☺️
Ronnie HWithout a hitch!
RICHARD SEverything was good
James CGreat service
frank sCustomer service was exceptional!!
Matthew MExcellent service and experience
RICHARD HTHANKYOU!
Theta YThe location was easy to find The person who helped us, I think her name is Dale, went over and above to help us. She was professional yet very friendly. She went over everything we needed to know. I would definitely come back to rent again. Keep up the good work!
Linda MWhen Deaf person come in Get pen and paper to communicate so we all understand what they saying!
Gary M | Online Move InMy only issue is the initial rental process and return via U-Haul app. What appears to be an extremely easy (user-friendly) process ............ I had multiple problems. Continuously received error messages, could not easily go from screen to screen, many times ...........it just stopped and I had to start over. The process took well over an hour, both renting and returning. I will say, there is a good chance a lot of the issue is my uneasiness and lack of knowledge ........tech wise. However, I was not alone and several of the people with me (which actually are IT professionals) also experienced problems. As aggravating as this was ......... I am still giving (5) stars because the Manager (Samantha) was so very helpful and kind. Plus, the equipment was good and I accomplished what I needed with the rental.
SANDEE WSamantha was a total professional
Dick PNothing comes to mind at this time
RICHARD SI APPRECIATE THE KEEN TACTFULNESS OF SAMANTHA'S MINDSET!
Theta YThe associate that helped me at the pickup location on Butter St in Chesapeake VA was amaaaazzzing!!! I had issues with the self pickup and she made sure I got the ruckni requested and gave me some more time to return to make up for the lost time. Trying to figure out the app and self pickup.
Roxie GRepresentative was so nice and friendly and answered all my questions
Iyabo AThe team is a family!!!!!!
Trent H | Overall ExperienceEverything was great
Steven CSamantha was very helpful and ensured the rental was ready for pickup. She assisted in every matter to ensure the hookup was done correctly and explained drop off requirements. Outstanding service.
Gerald HThe young man who helped me, Sir Wil McCail was extremely helpful.
Anthony MSamatha was so nice and helpful! She is awesome.
Timothy BThe gentleman working at the counter was extremely accommodating and made the experience wonderful!
Claudio CGreat service
Kevin B | Overall ExperienceEverything went well
Kevin B | First ImpressionsThis is one of the best U-Haul's I've ever rented from. Sam was absolutely amazing and made the experience the best I have ever had. I will absolutely continue to be a loyal U-Haul customer!
Eric S | Overall ExperienceThe service at your business was professional and helpful. Never had any issues, the reason for our leaving was due to moving out of state. Would definitely recommend you to others in that area.
Sharon B | Overall Experiencevery helpful amd kind
Stuart P | First ImpressionsThe staff and handling of services were excellent. My concerns for security are that the door closest to my unit was never locked upon entering or leaving. Using my plastic key card on the swipe pad was unnecessary. Always had access without using it. Also lighting was very poor inside the storage units, unless your unit was very near a light source. Mine was not. Other than that... I had a good experience. The office personnel was always wonderful!
Sharon V | Overall ExperienceGreat, friendly professional staff. Thank you for the services provided.
John A | Overall ExperienceSamantha was professional and friendly. Answered all my questions and made the move in experience easy. Would highly recommend this establishment.
WILLIAM J | First ImpressionsWilliam very kind guy...he made it his business to make sure that we were satisfied with the unit we were renting...so yea these guys up here are pretty cool.
Sencere W | First ImpressionsChecking the vehicle in after hours was a long and difficult process using the app was very frustrating. Self service is not always a practical experience fir the customer and should not be used in a business such as this
hermione w | First ImpressionsClimate control was not kept within the limits expressed on site or online. When brought to the managers attention she was unaware of what climate control means and first started by telling me I was wrong about it being 100 degrees even with picture proof. There is no lighting in any of the units as they removed all lightbulbs and if the socket for your light bulb doesn't work the manager also said they will refuse to fix or replace it.
Ian P | Overall ExperienceMost part everything was okay except mice droppings was all over my bedding and furniture just everywhere and the young man needs to work on his customer service skills how to greet how to talk and have to customer with a friendly smile or handshake or something just appears uncaring and a concern for the customer I don’t know maybe it’s his age and Mena but he needs to work on it I do not want him to lose his job just work on his customer service skills
Dwight H | Overall ExperienceI checked the "NO" box for the staff rating because while the manager of this facility is amazing, the gentleman I interacted with this past Saturday, and once before, was far from amazing. He has no customer service skills. His demeanor was dismissive. He acted as though he had better things to do and I was interrupting his personal time. For example, during my check out, I asked if there was any kind of partial reimbursement given for the rent I pre-paid. He just laughed and didn't answer me. I asked if that meant "No" and he replied (barely) with "Yeah. Also, after the transaction, I asked if I could wait inside the office area until my husband returned to retrieve me. It was 97 degrees outside. Without looking at me, because he was already busy on his phone, he mumbled something and I said, "Excuse me". He basically grunted and sighed at me, sarcastically smiled, rolled his eyes and said, "Yeah". His reaction to me asking to use the bathroom and thanking him afterwards was essentially the same, and he was still on his phone. He does NOT need to be the first, last, or any, interaction people have with UHAUL. Samantha, the manager is wonderful. She is extremely helpful, and has an extremely positive attitude. She is truly an asset to this company. On the few occasions I have needed assistance, she was a pleasure to deal with. Facility related, the only negative I have is the hallway where my unit (B-22) was located was not lit well at all. If the sun is not out, it is very dark and a flashlight is necessary. Using a hand-held flashlight or cell phone light while moving boxes, etc., is a bit inconvenient. I was pleased that for as long as I have had this unit, my things did not sustain any damage. I was also pleased with the convenience of the location and rental cost. I checked the YES box that I would recommend this facility to others, but with the caveat that they ONLY deal with Samantha. Thank you, Diane Crawford
DIANE C | Overall ExperienceSamantha is kind, understanding and efficient. She is amazing!!
Jennifer L | First ImpressionsSamantha and William are absolutely great. Thank you both so much for everything...
TAMARRA Y | Overall ExperienceThe young man that works there is not very professional at all. He needs some lessons in customer service
Lisa B | Overall ExperienceThis is the best place in this area. Friendly staff and good prices.
Joseph A | Overall ExperienceLike in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.
Ian P | First ImpressionsSamantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.
Sherry C | Overall ExperienceMs. Samantha has always been friendly and fair with me. She is one of the few bill collection calls I look forward to answering. I hope she continues to keep up the good work with U-Haul.
Chris W | Overall ExperienceMs Tumminello was awesome. Very kind and knowledgeable. She handles pressure very well. She had several clients and made each one comfortable with the experience.
Yardley B | First ImpressionsGood job, Sir Will
Karamoh S | Overall ExperienceSamantha was AWESOME. She's so polite and friendly and very knowledgeable. I will always use U-Haul as long as she's here.
Sherry C | First ImpressionsThe manager at this location Sam, is amazing. Very helpful and knowledgeable. I will definitely recommended this uhaul location
Erica B | Overall ExperienceProfessional and friendly
CALVIN W | Overall ExperienceFront parking lot is small. It took a while to get checked in but the clerk was busy.
Sharon S | First ImpressionsMs. Samantha was absolutely fantastic. Very friendly, personable and accommodating.
John A | First ImpressionsGracias
Akoma L | First ImpressionsHighly recommend! If there are any issues management will definitely make sure they find a solution. Very friendly and passionate about helping others. Thank you Samantha !!
Jeanara F | First ImpressionsI didn't ask to have my things removed. It's baffling that no one reached out about an auction when normally there is communication from the store Management Samantha. So I am very frustrated with uhaul at this moment. I'm a single mother of 3 and all I had was in that storage. So now where am I to get anything once I move in ? I won't have any money to get any new things. So uhaul I will not recommend at all !!
jeanara f | Overall ExperienceIt was accommodating to my needs
Letitia B | First ImpressionsMs. Samantha Tumminello assisted me with great customer service.
Shavee B | First ImpressionsFriendly staff and cost effective pricing
Brittany R | First ImpressionsSamantha is the best and she makes sure you are well taking care of.
Tekela B | Overall ExperienceThe employees were very rude needed more storage time however I simply refuse to support any establishment that allow their employees to be as rude as the one person I experienced . Didn't get his name but I will say in describing him only because everyone needs to stay clear on this individual. He is on the heavier side wears glasses bushy hair and rude. My first time using a storage and oh boy 2 months was long enough only do to that fella smh.
VANESSA P | Overall ExperienceVery great customer service 👍🐕🦺
Eric B | Overall ExperienceThe unit was easy to access and the facility was always clean and we'll maintained. Samantha was very helpful with addressing all of my concerns. They even places a lock on my unit when forgot to lock it over the Christmas holiday.
Thurman W | Overall ExperienceSamantha was simply amazing. I knew from the customer service via the phone conversation before I arrived that it was gonna go easy breezy. She has spunk and makes you feel like your her first & only customer of the day. She was very helpful and engaging. I rent my storage from this location and I suggest you do too
TYECHA W | First ImpressionsThe agent was a bit stale. Otherwise no issues
Lori K | First ImpressionsGreat help, and staff was excellent
juan r | First ImpressionsPersonal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.
Elaine S | Overall ExperienceStaff was very helpful and provided the best assistance
Sharise L | First ImpressionsMuy amable y un buen servicio
Wendolyn M | First ImpressionsSammy was awesome
Kyle A | Overall ExperienceSamantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you again
Lyn S | Overall ExperienceI have no further comments at this time
ANDREI D | First ImpressionsStaff very rude left message for manager to call never received a call UNACCEPTABLE
KIMAN R | Overall ExperienceThe clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my call
KIMAN R | First ImpressionsGreat customer service Sam was very helpful with my situation
Isabel M | First ImpressionsI HAD a Great experience with Ya'll
Reggie B | Overall ExperienceThe website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.
Elaine S | First ImpressionsI have no further comments
ANDREI D | First ImpressionsThe manager is freaking awesome! I love her energy!!!!
Shirronda J | Overall ExperienceI have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!
CHERYL A | Overall ExperienceAwesome experience!
Ramel W | First ImpressionsSamantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!
Roberta M | First ImpressionsStaff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!
Elaine S | First Impressions