Comentarios del cliente para U-Haul Moving & Storage of South Military Highway

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of South Military Highway

Grado total:

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Allister L. en

Grado:

You're staff is great there

Antoinette W. en

Grado:

El cliente no dejó un comentario.

Chvonne P. en

Grado:

El cliente no dejó un comentario.

Susette P. en

Grado:

El cliente no dejó un comentario.

Jeffrey M. en

Grado:

Sam is the best at customer service!

Johnathan K. en

Grado:

My reservation was not entered correctly and I had to return the u-haul way sooner than I expected. I paid $70 and didnt even get my entire move done. It was not the clerks fault as she was not the one who took my reservation. She was very friendly but I will not be renting a uhaul again.

Benjamin W. en

Grado:

I can’t say enough good things about the people here. I called them even before I pick up my truck. I was moving under military orders and I had to shift my drop off date about 3 times. The manager Samantha was wonderful. She helped me figure out the best and cheapest plan. Anytime I had questions I would do my best to get her on the phone. When I finally arrived, after driving half way across the country, I found the entrance particularly blocked by another customers van. I did my best to get the 26ft truck and tow dolly around it, but the tow dolly ended up catching his rear bumper. Alisa was at the desk and was extremely helpful she helped do the paperwork and made me feel better about the situation. Samantha even came down and helped get everything straightened out. Everyone was polite and very helpful. As long as I am living in the Chesapeake area I will go out of my way to rent from this location.

Jacob H. en

Grado:

The lady working there could of used some help she worked by herself. The window was cracked and she didn't know it just took pictures and said ok your go to go.

Allister L. en

Grado:

El cliente no dejó un comentario.

john c. en

Grado:

El cliente no dejó un comentario.

Jesus P. en

Grado:

El cliente no dejó un comentario.

elliot s. en

Grado:

Great services you guys rock

Raymond R. en

Grado:

Can't think of anything.

Bethany W. en

Grado:

The customer service was great. However the system went down and we had to wait an hour and it never actually printed/loaded the documents correctly.

richard s. en

Grado:

El cliente no dejó un comentario.

Katrina E. en

Grado:

Thank you so much for your professionalism and help with my rental needs. I was able to get my daughter’s things moved into her apartment with ease and no stress.

Denise W. en

Grado:

El cliente no dejó un comentario.

Edward G. en

Grado:

The service attendant was awesome and made my experience quick, simple and easy

Michael P. en

Grado:

El cliente no dejó un comentario.

Brandy J. en

Grado:

My order had a bumpy start when my reservation got moved and I had to scramble to rearrange my moving plans, but Ms Sammy more than made up for it with her incredibly helpful and professional demeanor. She was incredibly kind and knowledgeable, and made the process so much easier. I truly appreciate her help, and especially how kind she was to my toddler. He had a million questions and she was so patient and kind to him. Her customer care made what could have been a difficult experience extraordinary, instead. I really appreciate her.

Jason L. en

Grado:

I was coming back from nags head and trailer lost the wheel bearing so I needed to get a trailer to get a golf cart home which was 5 hours away. I called this uhaul and asked the rep if the trailer would work and if she could measure before I came got it and then when I got there after she told me it was bigger then what it really was we needed to try to see if it fit. It did not so we brought it right back and then was charged $16 something for the return because we did not rent from them. I don’t think I should get charged because she told me wrong size and she also didn’t check to see if another sister uhaul had one which I found a trailer that would work down the street. Just not very professional and willing to go extra mile to help someone truly in need.

David B. en

Grado:

El cliente no dejó un comentario.

Charles O. en

Grado:

never a problem

Keith S. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

SEAN C. en

Grado:

Wonder staff at both pick up and drop off locations. So easy and quick.

Warren Z. en

Grado:

We had a frustrating experience trying to pick up our truck. I had chosen a pick up location online. The night before pick up, we were contacted and told to go to a different location. When we arrived at that location in the morning, we were told that the truck was broken. We were then directed to another location which I think was the location I originally had selected. So you really wasted what little time we had as we were trying to get a move for VA to PA accomplished in 48 hours. The only good thing I can say is that when we did get a truck, the truck we were given was in very good condition.

Renetria S. en

Grado:

El cliente no dejó un comentario.

Shawn H. en

Grado:

Sam and her co-worker (can’t remember her name) were fantastic. They both made the process so easy!

BRUCE J. en

Grado:

Sam was awesome and extremely helpful, I couldn't have had a better experience. This location is great.

Clinton S. en

Grado:

El cliente no dejó un comentario.

Eleuterio M. en

Grado:

Ms Vernise was very helpful and friendly.

Michael S. en

Grado:

Charge my card in full up front. And is taking 3 1/2 days to get the balance back. Not. Good

Chantz F. en

Grado:

El cliente no dejó un comentario.

Bruce C. en

Grado:

El cliente no dejó un comentario.

NANCY C. en

Grado:

El cliente no dejó un comentario.

jenna g. en

Grado:

U-Haul collected Cc authorization four times for various charges. As a consumer I am concerned that this is a casual action.

JAMAAL J. en

Grado:

El cliente no dejó un comentario.

Margaret G. en

Grado:

I can't think of anything else you need to do--your service was excellent and you were so helpful! Thank you!

shawn m. en

Grado:

Excellent Customer service!

Douglas H. en

Grado:

Customer service was excellent. There is no way to improve because the standard at 803 Butler St. is Superb. Thank you.

lakesha d. en

Grado:

El cliente no dejó un comentario.

Dean H. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

El cliente no dejó un comentario.

ALEXANDRE B. en

Grado:

Quick and easy.

david l. en

Grado:

Seems that all uhaul representatives are a cut above the rest. Thank you for making our move from coast to coast as stress free as possible!

mariel r. en

Grado:

Great service, Samantha really helped us to the maximum extent possible.

Marcilla A. en

Grado:

El cliente no dejó un comentario.

Ryan D. en

Grado:

Shannon was amazing. I was a little salty having to pick the truck up in Chesapeake after making a reservation to pick up in Norfolk, but she definitely made up for it. She definitely looked out for us and made the day a little better.

garcia r. en

Grado:

El cliente no dejó un comentario.

Shawn H. en

Grado:

Sam made our experience fantastic! She is a great employee.

Shawn H. en

Grado:

This location was great. Sam made my experience so amazing. Just an outstanding employee!

Richard R. en

Grado:

El cliente no dejó un comentario.

William D. en

Grado:

Paekinh area a little small, but the service qas top notch.

pamela g. en

Grado:

El cliente no dejó un comentario.

gloria c. en

Grado:

Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Thank you!

April H. en

Grado:

The only issue I encountered is when you close out your account you don't get part of your payment back. My payment $165.98 was due on the 24th of November and I closed the account on December 8th .

JAMES A. en

Grado:

The management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23

Mairlyn H. en

Grado:

Candice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!

thomas c. en

Grado:

Great job

CALVIN W. en

Grado:

well maintained and professinal..

Angela L. en

Grado:

Easy checkin and out of facility however access hours should be longer especially during the summer months. Friendly staff.

Danielle M. en

Grado:

Great experience and would recommend

TIAUNNA C. en

Grado:

I’ve been with you guys for 2.5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again 😀

Angelica R. en

Grado:

Excellent customer service

SHAMIKA J. en

Grado:

See above.

MIZELL`S H. en

Grado:

The facility was clean and well maintained. Convenient location.

Renato I. en

Grado:

Facilities were great. The only issue was, before move in, we reserved a unit and once we got there that size was no longer available.