My unit flooded and it was such a hassle to get a claim through their insurance that only covered $1,000 of my losses. My late mother's heirloom wedding dress was ruined in the flood. On top of my unit flooding there were mice and rats in my storage unit. A disappointing experience to say the least.
Rachel G | Overall ExperienceSelf Storage Units in Charleston, SC, 29403
U-Haul Moving & Storage en King St
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- 3.5 es la calificación promedio de clientes
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Not as big as said. Dirty and no light it was broken when asked to fix they didn’t staff on phones watching shows and acted annoyed when asked to help. Then was sent a bill when moved out prior to end of first month
ASHLEIGH S | Overall ExperienceCustomer service agent Elijah was excellent!
Rebecca W | Overall ExperienceGREAT customer service!!!
SERENA W | First ImpressionsThe storage facility was definitely secure but not well lit. It needed a light switch so that I could see inside my storage unit. The store location is also on a very busy corner and needs more parking spaces. The staff was always alert, friendly and helpful.
DEANNA F | Overall ExperienceOh my gosh, I cannot say enough on how terrible this location was to work with. Everything from the cleanliness of the unit. Where the unit was located, it seemed to be the break area for the employees to either smoke cigarettes or smoke joints. Therefore, the smell went into the items that we had stored in the unit. The staff made countless billing errors and the amount of time spent to correct this both on the phone and in person was painful to say the least. I made a reservation three months in advance and when we arrived, they said they did not have the unit but they were happy to place us in a different one and charge us $60 more a month! Seriously that’s your solution. My daughter is in her junior year at the college of Charleston. I told her if she needs another unit for this coming summer, I would rather drive out of town to work with better staff then go back to this location again. I’m not one to write bad reviews like this, but you guys have to know how terrible this location has consistently been for the last two years that I have worked with them.
Lisa T | Overall ExperienceMy storage A-17 was moldy and wet my storage was tampered with and my important paperwork was missing things was missing like clothing the storage was stinking please fix the mold smell thanks again
Carletta L | Overall ExperienceI think the staff at the King Street location they were friendly professional and courteous and I would recommend them to friends and neighbors thank you for everything God bless
MICHAEL D | Overall ExperienceEveryone there was unbelievably helpful all the time. Nicest and most helpful people. Would definitely recommend them.
TYLER D | Overall ExperienceAll of my stuff was damaged, lost, taken, or ruined in a water leak. Wasn’t told about any of this until the day I tried to remove my stuff from storage. Staff didn’t help a single bit.
PATRICK D | Overall ExperienceLocation was why we chose this facility. However, the people and its facilities were above expectations. People were friendly, honest, and helpful.
ALICE M | Overall ExperienceStaff was super friendly and helpful!
ALLYANNA F | First ImpressionsEverything was great. Had a few issues but Elijah has such knowledge about everything and straightened everything out. Elijah is a top-notch customer service person and deserves a BIG raise. He is the best at what he does.
Robert M | Overall ExperienceStaff was super understanding and friendly - moving is very stressful.
WENDY P | First ImpressionsIncredible customer service
TAMMY O | Overall Experience