Comentarios de los clientes para U-Haul Moving & Storage at King St

Agents were rude

We picked up our truck early in the morning. When looking for our truck number and were to get in the truck a person came out of the back of the truck next to ours and started yelling about we were disturbing them as they were sleeping in the truck. We felt very uncomfortable and unsafe. Due to this as a female I will never rent from this location alone or refer my friends and clients. This should not be able to occur. This is a safety issue!

Great customer service with the gal who waited on us.

Drove up. Spoke to the return person and was on my way. So helpful and fast and friendly. I'll be back

I was charged an extra day because they were closed. The manager was very nasty and unprofessional. Even though my contract clearly stated the vehicle should have been returned by 7pm, she said it was wrong and charged me anyway. She was very rude and told me to call the 800# before hanging up on me. Be very aware of these rude crooks before dealing with this location. 584 King St. In Charleston, SC. H

Great place... friendly staff... clean. Also, the owner was very nice & seems like she really cares about running a good business.

I was very unhappy that UHAUL changed my pickup location to a different CITY even though I had made my reservation way in advance. It caused alot of problems for me and made me over an hour late!!!!

Not much... the service was superb. Quick, courteous, And what I have come to expect from all of the Charlston locations. Well Done!

Thank you!

Quick and easy process.

Uhaul is the Best! Hands down!!!

Very easy to find even though it was downtown Charleston. Anddeasy to get out of Charleston .Employees very helpful.

easy and helpful

Everything went so smoothly. we will definitely be back next move! Thank you!

A. Fine Job was done. Customer service continues to be excellent!

I was very pleased with the cleanliness of my rental van. The moving blankets were spotless and freshly laundered in bags. The return process was efficient.

Charles was great. Extremely friendly and made my whole rental experience quick and easy!

Staff is always very helpful and equipment is always ready and clean.

Love the attitude from the front door. Kind and caring. Had a an issue with returning my truck. Thank you Ms. Carol for your assistance in that matter.

The guys who work outside with the trucks and handle the pick up/drop off were excellent. The van I used was also in great shape and clean. However, the customer service inside was practically nonexistent. When we first arrived to pick up the van, the lady inside changed our rental agreement after talking with us and what our plans were. Which resulted in me receiving a phone call during my wedding about the return of the van. The lady was extremely rude over the phone and made sure to explain to me that 24 hours is one day....I mean really? I told her that I understood that we would be responsible for a two day charge and never tried to argue the charge. I only tried to explain that the lady at the front had changed the return time. After giving her an approximate return time, I was practically hung up on. Again, there were no issues when returning the van to the guys outside.

Seemless process from start to finish!

Staff was great and vehicle was spotless!

Excellent service, great location. Everyone was beyond friendly and helpful. Will book again in the future!

People could be friendlier. You know, customer service...

Nothing... It was perfect!

Personnel were a bit short with me after I had a challenging time with the online booking experience!

The Best!!!

No way to call, even 800 number is unanswered, website send error message, communications are non existent and help seems exhausted and unsupported by owners

I am sorry but this rating is not for king street. Uhaul will not allow you to rate the stores you were suppose to drop off at or their company in general. Policy of drop off not guaranteed cost me 2 hour trip vs 1 mile from house, in the mountains...cashier,NC store refused to accept knowing the trip to Otto, NC was 50 min one way. Until they allow drop offs where YOU choose I will no longer use U-Haul or recommend them.

I am sorry but this rating is not for king street. Uhaul will not allow you to rate the stores you were suppose to drop off at or their company in general. Policy of drop off not guaranteed cost me 2 hour trip vs 1 mile from house, in the mountains...cashier,NC store refused to accept knowing the trip to Otto, NC was 50 min one way. Until they allow drop offs where YOU choose I will no longer use U-Haul or recommend them.

quit being on your fuckboi shut

Extremely slow

everything went well on my visit. My only concern is that your mobile app is a little slow. The location was busy and I kept waiting on the app so they could assist me.

Drop off was quick and easy, very friendly staff!

The lady in the front office that helped me was so kind and patient with me . I had no clue what to do on the app. and she walked me through it.Your lucky to have her ! What a plus to your company !

The pick up and return went extremely well. No issues!

Super easy when using the check-in process online. Upon return, we were meat in the lot and by the time we arrived home, had our adjusted receipt. I also like the access is easy from Mt. Pleasant.

The trucks are difficult to enter and exit for the physically challenged. The drivers seat does not adjust to comfortably accommodate a short driver. This survey should also ask what you did right. Your check in clerk Tanya is what you did well. She was pleasant and most thoughtful.

Rented a trailer from downtown Charleston SC. Office manager incredible nice and very professional. Guys out in the yard where just as nice. Hook up my trailer for me so I'll I had to do is drive off. Very good experience.

Inside help when I got there was very good, nice and helpful. When I dropped off the truck, the person outside was very nice and professional. Good experience with no problems.

So far everything has run quite smoothly! I still have one container in storage in Charleston. Keep doing what you're doing! Thanks

Staff in Charleston are best...happy, professional and eager to help. Rare these days.

Ms. Carol & crew continue to do a fine job!

Keep doing ur best being friendly and helpful. Good job

Check in and return were extremely easy. Staff was courteous and professional. This is the second time I've used this location and am very pleased.

Ms. Cindy was Awesome!

It took a while to get checked in but the owner Ms. Carol was very sweet and helpful.

Had to wait an excessive amount of time before I was helped.

Do not switch the size of the truck without talking to the customer first.AND WHEN THE CUSTOMER IS CALLING FOR CUSTOMER SERVICE DO NOT MAKE THEM WAIT FOR 45 MIN. ON HOLD. That happened ever time I had to call

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

The staff was very helpful to me and kind

Thanks for the excellent experience

Good people here that are ready to help

😳👍

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Good people and great location!!

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Carol and crew are the best.

Horrible place

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Everytime I went there the Owner was very rude and I always waited in line for a long time.

I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Good people!

Mike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.