Customer Reviews for U-Haul Moving & Storage at King St

8,757 comentarios

584 King St   Charleston, SC 29403
(S of Columbus St)

(843) 723-1605

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(843) 723-1605

584 King St
Charleston, SC 29403
(S of Columbus St)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

Keep up the good work

mike C. 
Clasificación:
5.0

Unfortunately, these questions do not ask about the entire U-Haul. It does not ask about my reservation itself, WHICH WAS CANCELLED BY UHAUL. I ONLY FOUND OUT WHEN I WENT TO PICKUP THE TRUCK, AND I WAS TOLD IT HAD BEEN CANCELLED. I RESERVED ONLINE A COUPLE DAYS EARLIER, I PAID IN FULL, WAS GIVEN A RESERVATION NUMBER, PICK-UP DETAILS, ETC. WHEN I ARRIVED, I WAS TOLD THEY HAD NO RECORD OF MY RESERVATION AND IT WAS PROBABLY CANCELLED BECAUSE THEY HAD THE SAME TRUCK GOING TO NJ THE NEXT DAY. AT THAT TIME I FELT I WAS OVER A BARREL, I NEEDED A TRUCK THAT DAY AND TIME. I HAD TO RENT ANOTHER TRUCK, WHICH WAS BIGGER (THE ONLY ONE AVAILABLE) AND MORE EXPENSVIE THAN WHAT I ORGINALLY RESERVED AND PAID FOR! i I WILL NEED TO RENT MOVING TRUCKS IN MAY AND AUGUST THIS YEAR TO MOVE MY CHILD FROM COLLEGE - THERE IS NO WAY IN THE WORLD I WOULD EVER RENT FROM UHAUL AND I DONT RECOMMEND YOU DO EITHER. I contacted Uhaul 3 weeks ago and they have not responded, so I'm leaving this here.

tammy B. 
Clasificación:
1.0

Very unprofessional staff behind the desk!!! Horrible attitude from the females the moment you walk in.

Chelsea J. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
4.0

My gas gage was not operating correctly and I filled the tank up when returning. Would like a credit if 50.00.

Anthony M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELITE N. 
Clasificación:
4.0

Quick and easy.

Dawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDCORBIN P. 
Clasificación:
5.0

Customer Service continues to EXCEL in every department!

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
3.0

Make sure the window glass is clean.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
5.0

Have operable equipment for the customer

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE F. 
Clasificación:
5.0

it was flawless, the chs crew made it so easy. moving is not fun imo and they made it as painless as possible

jaime E. 
Clasificación:
4.0

Website worked well Call to change my reservation - good customer serine rep Check in easy Equipment in good operations shape Only suggestion = lights on truck were dimmer than should be and interior of windows and rear view mirror needed to be cleaned. Hard to see when driving in the dark.

Philip C. 
Clasificación:
5.0

One very important thing to do before renting your trucks or vans is making sure before clients get the rental that the air on tires are checked. As soon as I left the location with My last rental I had to put air on the rear right tire twice in one day. Dashboard message kept saying air tire was low. Spend the entire time worrying while driving. I'm not paying to rent and have to deal with this. This needs attention so Custmer not have worries while driving. Thank you for your attention to this matter and concern. Sincerely, Reina Gascon

Reina G. 
Clasificación:
3.0

Uhaul trucks need to be checked for cleanliness

Garrett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trace P. 
Clasificación:
4.0

Disappointing they were out of moving blankets

Charles C. 
Clasificación:
5.0

Hire more people like Gino! He's knowledgeable, professional and makes you feel like you're in a family run business that he owns. Excellent ambassador for Uhaul.

Burwell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt B. 
Clasificación:
5.0

The experience was excellent

Clint S. 
Clasificación:
5.0

Very helpful and efficient staff.

Sara F. 
Clasificación:
5.0

My destination was Mt Pleasant sc. I can't believe that there are no u hauls on that large island. Sumter SC has 11. We had a 25 mile round trip to return it.

Paul Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Super convenient location for me. Helpful staff. Zero issues. I will use this location again.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracie D. 
Clasificación:
5.0

The location was fine and very helpful. The U-Haul app sucking and the poor cell service there made the pickup take longer than anticipated. Recommend advertising the free WiFi to make app usage a bit easier..

Josh S. 
Clasificación:
4.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

Nothing- the staff were professional and the tech was outstanding! Excellent experience!

DANIEL O. 
Clasificación:
5.0

Everything is always perfect at this location

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich R. 
Clasificación:
5.0

I had to move some outdoor furniture that wouldn't fit in my car, so went online and rented an 8ft truck for 4hrs on the U-Haul website. Easy! On the day of the rental the process was quick and straightforward. The staff is friendly, engaging and efficient at multi-tasking a busy location so my processing went smoothly, and I was able to get my mission accomplished. YaHoo!l I won't hesitate to use U-Haul in downtown Charleston again whenever there's a need ~ good experiences begin with the people in them and this group is exceptional!

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Your manager DORA is extremely dedicated. She is always happy and has trained her employees to strive to be the best. I walk through the U-Haul parking on King Street twice daily on my way to work, and I know firsthand that you have a dedicated team of professionals.

JOHN F. 
Clasificación:
5.0

Excellent experience! Mr. Mack who assisted me with pickup was so lovely and the woman who helped when I dropped it off was so fast and had great information about my bill. ¡Gracias!

Claire G. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Friendly and helpful staff!

Wendy T. 
Clasificación:
5.0

Have the vehicle at the location I need. The location you sent me to cost me an additional $60 and 1 hour in driving because it was further away

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
5.0

LaToya was a dream to work with! so helpful and friendly. I was able to get my move done in less than 3 hours! yay! thank you!

Karen M. 
Clasificación:
5.0

Personnel were superb, quick, courteous Truck was a bit old but those side mirrors are so wide, they scared me. This uhaul is terrific.

Kay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

Your staff was fantastic

ALLISON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iolani C. 
Clasificación:
5.0

Friendly workers that work really hard to get you out the door quickly. I drive a little extra just to use this location. ¡Gracias!

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg C. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederick L. 
Clasificación:
5.0

good service!

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

The truck was JUNK. Rattled, smelled inside, terrible headlights, couldn't see ANYTHING they were so dim.

Michael E. 
Clasificación:
3.0

This was the most poorly maintained trailer I have ever rented from U-Haul. There were marker lights not working, the door latch was difficult to operate and the door itself did not slide smoothly in the track. Trailer bounced excessively. Pickup experience was less than ideal. The driveway was completely blocked by equipment on arrival and staff were in no hurry to move it. When I went inside the person behind the desk told me she was sick and shouldn't be at work.

Greig S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

The attendant was very courteous, competent and helpful in providing me with a vehicle and boxes.

Anthony T. 
Clasificación:
4.0

Truck was dirty, could hardly see out of the windows Wiper blades were not good when it was raining, didn't clean windshield

THOMAS PHILLIP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Awesome service

Howard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRELL B. 
Clasificación:
5.0

Customer Service continues to be exceptional!

Dennis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Very friendly and professional staff.

Lee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith J. 
Clasificación:
5.0

The staff here is excellent.. They go above and beyond to ensure your needs are met!

SADIE A. 
Clasificación:
5.0

Greeted after a long day of travel and moving with quick, kind and friendly service. Attendant disconnected the trailer and quickly sent the receipt even though they were about to close.

Arthur S. 
Clasificación:
5.0

Could not have been easier to pick up and return the truck.

Terry S. 
Clasificación:
5.0

Very friendly

Andrew S. 
Clasificación:
1.0

Not applicable.

DERRICK V. 
Clasificación:
5.0

Was very reasonable and easy

nancy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
4.0

N/a

catherine O. 
Clasificación:
5.0

Our truck was ready on time and the employees were efficient and helpful.

Jessica O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Excellent customer service, beautiful, organized location.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis V. 
Clasificación:
1.0

wait time to rent (with a reservation) was 45 mins with only two people ahead of me. the truck was not fully functional and dangerous to drive. was over charged and there were things on my bill not explained to me.

Shelby T. 
Clasificación:
1.0

my car was towed from the lot after hours after i specifically asked an employee working if i could park there. he said NOTHING about a parking pass and reassured me that it would be fine there. the clerk said nothing about a parking pass either when i said i would be returning my rental after hours. i went to call the location to see if they could call the tow truck company and i was met with complete lack of sympathy for my very real negative situation. the manager said he “doesn't report to anyone” when i asked to speak to someone else and that “he isn't going to do a thing about it, honestly” complete joke of a customer service representative, absolutely unprofessional & rude. i will never recommend this uhaul location to anyone ever again and will in fact tell people to not use their services because of this

Christian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

I always recommend this location. Service and knowledge are excellent! Worth driving further. We pass 2 other llocations that

Deborah L. 
Clasificación:
2.0

El cliente no dejó un comentario.

norma O.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

milton c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nahum F.  |  Overall Experience 
Clasificación:
4.0

King street’s facility needs work done to the ceilings.

charles m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  Overall Experience 
Clasificación:
1.0

Water leaking everywhere. Front desk never sent a receipt.

Codi M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolene M.  |  Overall Experience 
Clasificación:
4.0

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Keith A.  |  First Impressions 
Clasificación:
5.0

THE truck needs a front end alinement

Mable H.  |  First Impressions 
Clasificación:
3.0

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

William R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zackery S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRYANNE P.  |  First Impressions 
Clasificación:
3.0

The staff could have been a little more engaged.

George W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDAHARRISON H.  |  Overall Experience 
Clasificación:
3.0

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Richard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  Overall Experience 
Clasificación:
4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. ¡Gracias!

Andrea B.  |  Overall Experience 
Clasificación:
5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn't hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

DAMON I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B.  |  Overall Experience 
Clasificación:
3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Michael M.  |  Overall Experience 
Clasificación:
1.0

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can't get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Jesse Z.  |  Overall Experience 
Clasificación:
1.0

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Max S.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful to me and kind

tyronda v.  |  First Impressions 
Clasificación:
5.0

Thanks for the excellent experience

Wilmer N.  |  Overall Experience 
Clasificación:
5.0

Good people here that are ready to help

Shane G.  |  Overall Experience 
Clasificación:
5.0

😳👍

Lee G.  |  First Impressions 
Clasificación:
5.0

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Max S.  |  First Impressions 
Clasificación:
1.0

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

britney S.  |  Overall Experience 
Clasificación:
4.0

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Clint S.  |  Overall Experience 
Clasificación:
5.0

Good people and great location!!

Jonathan M.  |  Overall Experience 
Clasificación:
5.0

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Steph T. | Reservación
Clasificación:
2.0

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

william g.  |  Overall Experience 
Clasificación:
4.0

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Cheryl B.  |  Overall Experience 
Clasificación:
2.0

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

william g. | Reservación
Clasificación:
1.0

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Darrin s. | Reservación
Clasificación:
5.0

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Debbie C. | Reservación
Clasificación:
5.0

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

JOHN S.  |  Overall Experience 
Clasificación:
5.0

Carol and crew are the best.

Manny G.  |  Overall Experience 
Clasificación:
1.0

Horrible place

Allison J.  |  Overall Experience 
Clasificación:
2.0

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Lewis J.  |  Overall Experience 
Clasificación:
2.0

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Hillary B.  |  Overall Experience 
Clasificación:
3.0

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Salvador H.  |  Overall Experience 
Clasificación:
1.0

I'm still waiting for someone to reach out to me regarding my experience! It's been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Joseph H.  |  Overall Experience 
Clasificación:
3.0

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Peggy R.  |  Overall Experience 
Clasificación:
1.0

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Timothy K.  |  Overall Experience 
Clasificación:
5.0

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Grace L.  |  Overall Experience 
Clasificación:
4.0

Good people!

Richard O.  |  Overall Experience 
Clasificación:
2.0

Mike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.

HighTide C.  |  Overall Experience 
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