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Lauren C.Customer Reviews for U-Haul Moving & Storage at King St
Testimonials From Recent Customers
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Appreciated flexible time frame for picking up, staff was friendly and helpful.
Brielle O.This location was busy but the entire staff was excellent, very efficient and friendly! Job well done
Elaine M.I wasn't informed that Safe move, the environment charge, the dolly, ect was a daily charge, and a supervisor in so many words told me the charges I accord was my fault and I must have ended up with the worse truck on the lot. Alot of damages on the truck I was given.
Erika T.both employees were great and very kind
Henry S.The air conditioning was broken. It only worked on the highest speed. My choice was freezing or hot.
christopher M.Everyone was very friendly. My vehicle was ready & waiting for me. For the return, it was also very quick. I appreciate their great customer service!
Trish N.Quick, efficient check in.
Bernard S.super quick and friendly customer service
Carol M.Great and easy experience. Thanks
Zakiyyah W.More open check out stations
MIKE M.My truck was damaged soon after pickup (mirror got completely knocked off the truck) and was not drivable. I had only drive 2 miles to get from UHaul to parking spot and I had purchased insurance. The truck got towed and I spent several hours on the phone figuring out getting a new one... and then when I called back to confirm (as instructed by the voicemail I received), the reservation on the new truck completely disappeared. So then I had to pay for a new truck, which was at a higher rate than what I originally had paid for.
Brielle O.B/a
Everette S.Very friendly fast service. Easy drop-off.
Jesse L.Making sure vehicles don't smell like cigarettes.
Hailey B.Easy on and out
Kevin M.Everything on the store and packing end was fabulous! There was, however, damage to my table and there was a hole in the actual UBox in the exact location where it was. A leaf on my drop leaf table was ripped off its hinges. It looks as if a forklift may have accidentally penetrated it as it was being loaded or offloaded from its transport. I'll be filing a claim… but this is the third UBox transport I d been part if and it's typically flawless. Still recommend and would use again myself if need arises.
Jann A.Hitch was installed on-site but was not given any direction about the height of the hitch relative to trailer. Asked if everything looked okay and was given the affirmative. Came to find out that the hitch should've been turned upside down to adjust the height. Could've been really dangerous.
Michael G.For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.
Patricia S. | Overall ExperienceVery quick check-out. The vehicle was ready and waiting and the AC was on. Much appreciated!
Cynthia M.Provide a little more customer parking
Charles C.They did not include a utility or furniture dolly, which I paid for, and they only included 6 furniture pads however I paid for 12. I called the 1-800 phone # to find out if they could get in touch with the store before I drove back there, but they could not. When I arrived to the store, they did not have the dollies in stock. It was a bad experience because I drove a far distance to get what hadn't been provided originally (and was supposed to per my order), and the stuff wasn't even there. The woman at the counter was rude. The people in the parking lot were very friendly.
Brad Y.One of my tires was severely damaged. Unfortunately I didnt notice it until a lot of tile/weight was put in the vehicle. Also, the driver side mirror would not hold it's place. It kept falling down when driving, which was extremely dangerous. I had to tape the mirror so that it would stay upright. Very poor inspection process. Very dangerous vehicles. The staff, however, are very gracious; and the location is very central. The vehicles at Uhaul are horrendous/outdated and under-serviced.
Meliss P.AAA, Excellent service, really helpful. Thank you. u Haul
Stephen H.I was charged for an extra 800 miles I didn't drive and was charged for 2 extra days even though the truck was returned on the correct day.
Jonathan P.Uhaul claimed I owed them $ from 12 years ago. Absurd since I had rented since then. On phone for 20minutes and then told not to worry about it. Get it together
PAUL M.This may be the best UHaul location I've been at!!
SUZANNE E.Outside of the fact my reservation was changed 3 different times along with having to pick up my supplies at a different the location. The staff was fantastic and very helpful and friendly.
Jennifer R.I reserved a truck online and when I got there 15 minutes early, they rented my truck to someone else. The woman behind the desk was very rude and not helpful at all.
Connor H.All good!! Thank you!
jill H.The equipment wa clean just banged up a lot.
james W.Very convenient Charleston location.
Charles H.Asheville location did not book my rental for the 3 days I requested. When king street location called me they were accusatory and rude about not having the truck back on time. Then, when I was 20 mins late due to traffic they charge me 2 additional days.
Taylor J.Excelente
Marion K.The tire pressure light came on and I reported it.
Andrea G.They take forever to return your deposit
JAMEL B.Every location in Charleston other than the King Street location did not pick up the phone. I am beyond grateful this location was open because no other location in the surrounding areas was helpful whatsoever.
Chloe W.The parking lot/ drop off area was over-filled w/equipment and people continuing to enter. We had trouble getting out of the way and exiting
Nathaniel L.This location was great but seemed disappointed that they had to check air conditioning since they were very busy.
Loretta L.I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.
Keith A. | First ImpressionsTHE truck needs a front end alinement
Mable H. | First ImpressionsA couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.
William R. | Overall ExperienceThe staff could have been a little more engaged.
George W. | Overall ExperienceWas in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.
Richard W. | Overall ExperienceWhile the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. ¡Gracias!
Andrea B. | Overall ExperienceThis team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn't hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.
DAMON I. | Overall ExperienceGood location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.
Michael M. | Overall ExperienceThis is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can't get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.
Jesse Z. | Overall ExperienceThere need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.
Max S. | Overall ExperienceThe staff was very helpful to me and kind
tyronda v. | First ImpressionsThanks for the excellent experience
Wilmer N. | Overall ExperienceGood people here that are ready to help
Shane G. | Overall Experience😳👍
Lee G. | First ImpressionsTJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.
Max S. | First ImpressionsHad to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again
britney S. | Overall ExperienceMy experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.
Clint S. | Overall ExperienceGood people and great location!!
Jonathan M. | Overall ExperienceThe guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.
Steph T. | Reservaciónafter only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!
william g. | Overall ExperienceI honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.
Cheryl B. | Overall ExperienceI ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!
william g. | ReservaciónCarol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude
Darrin s. | ReservaciónGreat guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!
Debbie C. | ReservaciónA few broken items in U-Haul box shipment Help crew were pleasant, careful and professional
JOHN S. | Overall ExperienceCarol and crew are the best.
Manny G. | Overall ExperienceHorrible place
Allison J. | Overall ExperienceThe staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!
Lewis J. | Overall ExperienceI received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.
Hillary B. | Overall ExperienceEverytime I went there the Owner was very rude and I always waited in line for a long time.
Salvador H. | Overall ExperienceI'm still waiting for someone to reach out to me regarding my experience! It's been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!
Joseph H. | Overall ExperienceStaff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.
Peggy R. | Overall ExperienceThe Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .
Timothy K. | Overall ExperienceI really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!
Grace L. | Overall ExperienceGood people!
Richard O. | Overall ExperienceMike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.
HighTide C. | Overall Experience