Exqueeze me please, but: "I MOVED COMPLETELY OUT OF MY LOCKER G19 ON 5/1/2023" .around 1 pmish... Whoever moved into my locker and put their lock on my door... NOT MY DOING, and/or RESPONSIBILITY. I FULFILLED MY CONTRACT COMPLETELY & RESPECTFULLY. Sincerely yours, Steven Davis.
Steven D. | Overall ExperienceSelf Storage Units in Cathedral City, CA, 92234
U-Haul Moving & Storage en Cathedral City
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The available hours for storage units was the most appreciated option with this location. I've been to several other storage units and they basically work office hours around 8:00 in the morning till 5:00 or 6:00 at night and not on the weekends very much.
Timothy A. | Overall ExperienceTanya in Cathedral City was extremely helpful and very kind.
Brad G. | First ImpressionsAlways had trucks parked in front of my storage unit very inconvenient also, we were broken into over a year ago and it didn’t seem like anybody cared.
Warren H. | Overall ExperienceThank you very much!
William C. | Overall ExperienceVery nice an efficient
April M. | Overall Experiencejasmin and was terrific
SANDRA G. | First ImpressionsGreat people
JOHN R. | First ImpressionsThe facility was always cramped - trucks and trailers parked in the isles of the storage area and you had to squeeze between them to get to your storage unit. There was debris (including nails, screws, and glass) strewed around the storage area and NEVER cleaned up. We got a flat tire one time. Another time we cleaned up all the glass/metal from the area around our unit and told the brand new GM about it but the pile was still where we left it next to our storage unit 2 weeks later. There were rats in the unit and they ate one of our couches (we had insurance and were reimbursed). The ceiling was sagging and looked like water damage had happened at one time, which made me fearful for my items. The good news is there is a new GM so hopefully they will improve the facility but in the 2 weeks the hadn't done much from what I could tell (since the pile of scrap metal was still there after we pointed it out to her). I made sure to get my items out as quickly as possible and will not be using this Uhaul again.
Lisa B. | Overall ExperienceHad a issue with my unit but manager help me out thank you …. Employees need to verify information.
Andrew A. | First ImpressionsPerfect service thanks
RICHARD D. | First ImpressionsEveryone was fantastic!
Waymen D. | Overall ExperienceEd, the store Manager spoke with me before I left San Diego for Palm Springs. We discussed what I needed & wanted. He understood. Said he'd 'call me at 11 am and let me know' &, he did just that! And, he far exceeded my expectations with just what I had prayed for. So. Ed is mellow & cares about his customers & their needs. Sincerely yours, Steven Dayvis.
Steven D. | First ImpressionsWe've used U-Haul a number of times in the last year and have been pleased with the service. Marcus really stands out as helpful! One time, I know he was busy but dropped what he was doing to help us with our rental truck. We also used the storage facility and just moved our things out.
Joanne F. | Overall ExperienceThis us my 4th year as a tenant, all good so fare.
Timothy A. | First ImpressionsThe staff including the manager have no business in the service industry. I will NEVER EVER do business with this company. My experience with this store severed over 35yrs of business with U-haul. Due to their inability to perform their job's and a manager that refuses to make a phone call to admit their wrong and to rectify what was done. I'll never recommend this company to anyone. I'll convince them why they shouldn't. It'll be easy. I did reach out to the staff before emptying my unit that I was doing so and afterwards AND THEY STILL TOOK MY MONEY. THE MANAGER NEVER CALLED OR SENT THE USUAL EMAIL TO ADDRESS THE ISSUE. THEY SUCK = THE STAFF!!! I'm still waiting for money and apologies for stealing my money.
Yadirah S. | Overall ExperienceSpencer is awesome thanks for getting me all lined up with my unit … keep up the good work 😇
Andrew A. | First ImpressionsNo comment
Kellen W. | First ImpressionsThe gentleman that help me where short staff some one was late or call in one guy could only work the computer his back up guy was not a computer guy but they really work as a team he had every ready and the counter guys was trying to help 2 people at a time and he did his personality was positive and pleasent he was really helpful the older gentleman work in and outside the yard was also getting everyone needs and had it ready almost as the counter guy got paperwork done great team work even tho someone was late or call in sink that don't change there productive and positive attitude ! I was impressed
Art G. | First Impressions