Customer Reviews for U-Haul Moving & Storage of Cathedral City

Clasificación:

5.0

Excellent Service as Always. We are returning Customers for a reason! Outstanding Customer Service: Manager Spencer! Agents: Kyla and Nele Service Agent at the Desk and outside: Max Thank you!!

Clasificación:

5.0

Good service at the drop off site.

Clasificación:

5.0

Made reservation 3 weeks in advance for 5x8 and was called day before pick-up no 5x8s within 100miles of Palm Springs Finally got a 6x12 with a lot of hasseling at same price. Never trust your reservations again. Got terrible gas mileage

Clasificación:

5.0

No problems on a lit rental, you already know we were playing that u92.7 while pulling the trailer. To Mr. Spencer, keep it lit my boii.

Clasificación:

5.0

Conscientious both inside at counter and outside helping hook up. Made sure everything worked prior to me leaving.

Clasificación:

4.0

Everything was great but truck wasn't ready and waiting at pick-up time. However, returning equipment was an absolute breeze.

Clasificación:

5.0

The owner was very efficient and helpful. Keep up the hard work!

Clasificación:

1.0

The majority of employees at this location need an attitude adjustment. There is two good ones, the rest are pretty useless. Best of luck if you decide to rent from here

Clasificación:

5.0

Staff at Cat City UHaul are great.

Clasificación:

4.0

Well, I did the after hours check out, and this morning received a bill about the gas being at 3/4 full. When in the photo uploaded the tank shows at the full/F. So definitely an issue I will be further resolving. The location was great did not have to wait very long. Availability was nice, I've been to a previous location that didn't have very much inventory.

Clasificación:

5.0

Trailer was litt just like Spencer in the Chevy littterado 🔥🔥🔥🔥🔥

Clasificación:

5.0

What an outstanding Crew. Friendly, Courteous and on the ball! Could not ask for a better experience.

Clasificación:

4.0

The whole thing was a MESS and we got a wimpy $100.00 discount for a half day inconvenience. It was also double the price of your competitors. I will not use Uhaul again, and I will not recommend Uhaul- Budget or Penske will be our go-to.

Clasificación:

2.0

I had 8am booking. Location did not open till 9am. The text link you sent me said nothing about self checkin. I booked two movers. I received no email and no one showed up.

Clasificación:

5.0

I found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could've only been answered by my local dealer.

Clasificación:

5.0

Friendly

Clasificación:

4.0

They said I had a quarter tank at the beginning but it was less. I had to put 5 gallons in order to make the quarter in order to avoid the $30 charge even though I only drove 19 miles.

Clasificación:

5.0

I dropped the van off at 8:30 pm and placed the key in the overnight box. The following day, I received a call that the truck was not checked in. Nonsense!!! It is not the customer's fault no one bothered to look in the night drop or even notice the van was parked in the lot.

Clasificación:

5.0

This location was very busy but they gave excellent customer service

Clasificación:

3.0

After driving into the service bay and parking my truck rental, I had to ask someone to please help check my truck rental in.

Clasificación:

5.0

Drove up. And the service was prompt.

Clasificación:

2.0

The website generated 2 Ubox reservations due to an error. I called to have one canceled and could see one active from your website after my call. Once on-site in Cathedral City, CA to load my Ubox, I was informed that there were none available despite seeing a valid reservation from the website. The manager, Spencer directed me to load up in Indio. I protested, and he relented to have one transported to the Catherdal City location, which delayed my schedule. Apparently, the drop-off facility that I was able to select from your website no longer receives Uboxes. Once again, I am having to re-adjust my plans due to incorrect information. Great product, horrible management of website, U-haul. Sad Bear here...

Clasificación:

5.0

Chris was the parking lot employee that did check out and check in at end. He was particularly helpful.

Clasificación:

4.0

We tried calling about our truck and the wait for someone to answer the phone was 20min.

Clasificación:

4.0

Staff were attentive and although very busy, go me my truck to haul my four patio chairs without delay. They needed more help but were not frustrated and worked through an overwhelming situation when I returned the van. Good team in Cat City....

Clasificación:

5.0

Used napkins in one of the compartments

Clasificación:

5.0

Never received my receipt via e-mail as they said

Clasificación:

5.0

With a total of 2 trucks and 2 trailers we are finally moved. Time to purge again as I have too many things

Clasificación:

5.0

They were abit busy but overall, they provided good customer service. ¡Gracias!

Clasificación:

3.0

The gas was registered wrong and the truck had engine light on

Clasificación:

5.0

Always great

Clasificación:

5.0

The customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.

Clasificación:

3.0

Provide some onsite parking for customers, so they don't have to park their cars on the street. The website didn't work for returning the truck after hoursâ€" it was unable to verify my location even though I enabled location (I have an updated iphone 11, and I am comfortable using different apps and websites). This added some stress I didn't need.

Clasificación:

1.0

Sorry for the 1 star review but I'm really annoyed with your malfunctioning website. Was unable to reset password for after hour else drop-off and was extremely annoying. I probably won't do after hours again because of it. Lame.

Clasificación:

4.0

Need more help in the office. Wait time was not exceptable.

Clasificación:

5.0

The whole team takes customer service seriously!

Clasificación:

5.0

I am a frequent customer and always receive great service. Thank You

Clasificación:

3.0

Although we had taken care of everything online so as to cut down time in facility with other customers we has a long wait only one person cashiering first thing in morning. All the employees were very kind and apologetic but still had to wait too long to have already registered.

Clasificación:

3.0

Everything was good except for the $20 they charged. I returned the vehicle before 6pm on that day, I picked up the truck a5 around 3:40pm on that day. I hope I could get my refund for my $20. I've beem a loyal cus3 since Rudy is the manager and I've bern also an employee on that placr.

Clasificación:

4.0

Should rent the different types of plug-in adapters for those of us who will never use an adapter again

Clasificación:

5.0

Busy but hardly any time before I was checked in. Ashley was friendly and very helpful. ¡Gracias!

Clasificación:

3.0

I had reserved a trailer months prior to pick up in Valley of Enchantment. On the day before my pick up date, I was informed that none were available. I had to drive 170 miles round trip to this site if I wanted a trailer. This is a problem with uhaul in general, not specific to this location. One of the tires was bald and they exchanged it for a better one after we called it to their attention.

Clasificación:

4.0

Very complete service

Clasificación:

1.0

The employees I encountered upon arriving to pick up my truck were useless. I was doing mobile pick up and specifically stopped at the location 3 days prior to ask the girl working there if the boxes out front were where I get the keys from the day of the pick up she told me yes. On the day of the pick up I arrived and started the mobile check in. I asked the guy in the lot where the numbers were on the trucks he told me top right corner. I expected the truck I was picking up to be out front easy to spot. I walked around for several minutes looking looking looking not being able to find my truck. I approached the guy in the lot who saw me walking all around and said, am I supposed to walk around all morning looking for my truck, he said ,well you could of asked me? I replied, well you've seen my walking around obviously looking for the truck for awhile it be nice if you had asked if I need help. This guy obviously hates his job and has no interest in being there really. Sad for the dude. After he found the truck parked behind another truck he said you need to go in and get the keys! So much for mobile pick up where I was told the keys would be in a lock box out front. I will never go back to this location ever again

Clasificación:

5.0

The people at this location are too good to be true. Very pleased with whole experience. The equipment was flawless, the service was great. Will definitely use their service when the need arises. Thank you so much....😎✌️

Clasificación:

5.0

No suggestions at this time. Thanks for the speedy & great service.

Clasificación:

5.0

I rent a Pickup almost every week, and the crew is always Magnificent.

Clasificación:

4.0

Need to fix the mobile afterhour check in/out app sometimes it works and not working. Also your message stating 10 to 15 min on hold is not true I've waited A hour or more

Clasificación:

5.0

Fast, easy service. Staff competent and helpful.

Clasificación:

5.0

The staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.

Clasificación:

5.0

Quick process; appreciated how efficient it was.

Clasificación:

5.0

Everything was great !! No issues

Clasificación:

5.0

Nice job to everyone involved! Five stars all the way.

Clasificación:

1.0

Made a reservation way before hand and got a phonecall late in the afternoon the date before my reservation was due telling me they did not have the vehicle I requested. Makes no sense as to why you're allowed to make a reservation ahead of time if uhaul does nothing to get your requested vehicle.

Clasificación:

4.0

Nothing out of the ordinary and I did not get my questions answered satisfactorily in factd.

Clasificación:

5.0

I rented a trailer in Cathedral City in October (after having a hitch installed on the van) and drove to San Rafael and left it there around October 10th or there abouts. It was a very convenient location. The only unhappy issue was the installation in Cat City of the hitch - somehow the installed damaged my muffler and when I left Cat City to go to San Rafael as I came near the Morongo Casino in Cabazon CA, the muffler fell down and banged the cement causing the tail pipe to pop up and it burned a hole in my fibreglass bumper. This was a very unhappy event and now I have an awful looking burn hold in my rear bumper. Other than that, everything else was fine. MICHAEL SMITH

Clasificación:

5.0

Kyra was kind, helpful and understanding. She was able to help me return my Uhaul without any issue. Thank you for being customer oriented, personable and friendly.

Clasificación:

5.0

Staff was friendly and efficient. I walked in without an on-line reservation, but was in and out in under 15 minutes. Awesome!

Clasificación:

5.0

Great people with focus on speed and great customer service!

Clasificación:

1.0

I rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It's your business & you should know that a 20 ft truck worth of stuff won't fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I'm disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don't come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139

Clasificación:

5.0

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Clasificación:

5.0

Kyza was fantastic.

Clasificación:

5.0

I had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.

Clasificación:

5.0

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Clasificación:

3.0

It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.

Clasificación:

5.0

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

Clasificación:

3.0

front gate has been broke and off to the side for a month, lacks security

Clasificación:

4.0

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Gracias

Clasificación:

5.0

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

Clasificación:

2.0

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Clasificación:

5.0

Give the worker who helped me a raise. He's great!

Clasificación:

4.0

Thanks for your very fine help with my storage and U-Box.

Clasificación:

3.0

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

Clasificación:

1.0

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Clasificación:

4.0

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

Clasificación:

5.0

Fast, professional and friendly

Clasificación:

5.0

Rudy and his team are the best! Very well run facility!

Clasificación:

5.0

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Clasificación:

5.0

Excellent Staff!! Friendly!

Clasificación:

3.0

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Clasificación:

4.0

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Clasificación:

5.0

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Clasificación:

5.0

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Clasificación:

5.0

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

Clasificación:

5.0

Greatttttt ;b

Clasificación:

5.0

Very good experience. Make a long day easier, thank you Jose.

Clasificación:

5.0

Your entire staff has been amazingly professional and personable. I have been ill and I've been moving without any help until yesterday and they have made This process extremely simple considering!!

Clasificación:

4.0

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Clasificación:

5.0

Easy check in. Nice customer service. Wendy was especially helpful!!!

Clasificación:

5.0

The move was great from start to finish.... everyone was very helpful...

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

4.0

Tucks were parked in the storage area making it difficult to access the units

Clasificación:

4.0

Thanks for your good assistance with my move. It certainly made it easier.

Clasificación:

5.0

The trucks parked throughout the storage lot can make access difficult

Clasificación:

5.0

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Clasificación:

5.0

The gentleman that finalized my reservation was very professional and an asset to the company.

Clasificación:

4.0

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

Clasificación:

5.0

Great service, friendly. Helpful. Efficient.

Clasificación:

5.0

Bueno

Clasificación:

5.0

!

Clasificación:

4.0

Nice and friendly staff.

Clasificación:

5.0

This place has the BEST staff. Store is always clean, stocked and cool. I'm a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

Clasificación:

1.0

Hate you

Clasificación:

4.0

A bit expensive for the size unit I had but facility was always clean & well kept

Clasificación:

4.0

I Have used this location before.

Clasificación:

5.0

Good service drone the beginning to the end - great service

Clasificación:

5.0

Awesome staff. Very compassionate.

Clasificación:

5.0

Always great service and friendly people

Clasificación:

5.0

would use this store again

Clasificación:

5.0

Good crew

Clasificación:

4.0

Very helpful and friendly staff and management.

Clasificación:

5.0

Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful

Clasificación:

5.0

Helpful employees!

Clasificación:

4.0

Too many company trucks littering the aisles making it very difficult to access you storage spot.

Clasificación:

3.0

Very clean facility.

Clasificación:

1.0

Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information

Clasificación:

5.0

Staff was friendly, knowledgeable and very professional.

Clasificación:

1.0

The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!

Clasificación:

4.0

Gracias.

Clasificación:

5.0

The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Clasificación:

5.0

Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!

Clasificación:

5.0

Outstanding customer service. No complaints.

Clasificación:

5.0

Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Gracias

Clasificación:

1.0

When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What 's the point of reserving a unit if you don't honor it!

Clasificación:

1.0

Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN "reservations" for ONE vacancy. NO WHERE TO STORE MY STUFF!!

Clasificación:

5.0

great service, spot on knowledge, just great.

Clasificación:

5.0

Excellent customer service

Clasificación:

1.0

Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.

Clasificación:

5.0

great staff,clean,easy to find

Clasificación:

3.0

Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.

Clasificación:

4.0

Rudy is truly amazing and goes up and beyond to help his customers

Clasificación:

1.0

Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-

Clasificación:

5.0

I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.

Clasificación:

5.0

Great experience

Clasificación:

5.0

Excellent!

Clasificación:

5.0

The only downside was at times where the trucks where parked. Made it hard to get to the units..

Clasificación:

3.0

Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.