Comentarios del cliente para U-Haul Moving & Storage of Cathedral City
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Cathedral City
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
AnnMarie V. en
Just continue the good customer service
Brent B. en
Towed well, keep your prices as is or less so folks continue to use you. Thanks
Marnie H. en
The staff is always good, and the manager is a really great guy, I have no hesitation in recommending!
PAT M. en
We have rented vehiclesfrom the Cathedral City location many times over the past 10 years. Whitney was great and provided solid customer service. She remained calm and collected trying to correct a problem that happened on the lot. The team on the lot at the time (78a, Fri, 10/11) were also very responsive. We were the first into the store because we had an early morning meeting in LaQuinta needing a rental truck. When staff brought the truck up for us to inspect it, they discovered that someone/thieves had cut the gas lines on a number of your vehicles so that the gas tanks were emptied. After testing 2 vehicles, the 3rd had enough gas in it for us to get our job done with only a 15 minute delay.
Eric H. en
Tucks were parked in the storage area making it difficult to access the units
Richard B. en
i got there after 5pm... i thought they were open until 7pm.. 3 staff members were in the lot and the office was locked.. i ask them to help me check in the truck since they told me i had to do it myself because it was after hours... the young man who i was talking to said he didn't know how to help me check the truck in... they were all 3 rude... i'm sure they all wanted to go home for the day , but that is no excuse to be rude and not helpful...
Ralph F. en
1000m palms truck wash last sunday my truck drop off, no problem , yesterday, saturday, same place, major problem. we were told we had to go on line, fill out an app, take photos, etc. before she gal could accept the key. we tried and after 20 minutes gave up and drove 20 plus miles out of our way, 10 plus 10, to the uhall store in cathederal city where we were able to leave the truck. you have a communication problem which needs fixing immediately. i was about to make yesterdays uhall rental my last.
JOHN N. en
The trailer we rented worked out perf ct for the job!
VERL C. en
I would not hesitate for a second to return it this place for visits the place was clean well-organized the people was above and beyond helpful
Thomas F. en
Set up client accts. Even if you pre-check in / reservation online you still have to check in.. Say hello to Rudy he's a great guy! Everyone was very polite..
Marvin M. en
Don’t lead with no. Don’t say you can’t do something that we eventually were able to do. Instead try to actually help the person. Don’t speak politely but have an attitude of contempt and irritation for the customer.
eva T. en
Stood in line a little too long for 7am. Everything g else very good.
Gregg Casey D. en
The van was nearly new which I very much appreciate, it could have been washed on the outside. The procedure of having to have 3 verified phone numbers for contact seems excessive. It was a good thing I have my own business.
Rocky V. en
Very INCOMPETENT staff in particular the Manager. The whole U-Haul experience was WORSE
Walter K. en
Why try to improve perfection, customer service was friendly and obliging. But Direct phone service to the store outlet would be better if the hold wasn't as long. Service department is excellent at their detail to make sure all is set for your safety. Walt
Donald M. en
Whitney was especially helpful.
Ann S. en
Thanks for your good assistance with my move. It certainly made it easier.
Constance B. en
Thank you for your efficient service.
rosemarry L. en
Email account and contact number were fraudulently obtained and used. I have reported to appropriate authorities as well as uhaul customer service.
TJ C. en
I reserved a two wheel car dolly for 0900, ,arrived at 0930, stood in line for 35 minutes. Two men at the counter with 15 people waiting, really! Most had online reservations. Men were courteous, but overwhelmed, about like customer service at an airport. Dolly was nearly new, no lubrication on any of the pins, thus even me @ 220# struggled a bit. Men in the lot were very good. So, you rate the experience. Some good, some bad.
Alan D. en
Everyone was very friendly and helpful.
Richard B. en
the gentleman that waited on me was fast courteous and knew his job well. i saw need for improvement
Rosetta b. en
The trucks parked throughout the storage lot can make access difficult
Timothy A. en
Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.
Robert H. en
The gentleman that finalized my reservation was very professional and an asset to the company.
jerry w. en
customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier
Stephanie T. en
Great service, friendly. Helpful. Efficient.
Anna M. en
Good
diana w. en
!
WARREN M. en
Nice and friendly staff.
sandra r. en
This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.
Pete B. en
Hate you
KRISTAN M. en
A bit expensive for the size unit I had but facility was always clean & well kept
David D. en
I Have used this location before.
William V. en
Good service drone the beginning to the end - great service
dave b. en
Awesome staff. Very compassionate.
robert p. en
Always great service and friendly people
gregory g. en
would use this store again
Samuel W. en
Good crew
KENNETH D. en
Very helpful and friendly staff and management.
vincent a. en
Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful
Bruce B. en
Helpful employees!
brian s. en
Too many company trucks littering the aisles making it very difficult to access you storage spot.
ALEXANDER O. en
Very clean facility.
Stacy R. en
Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information
Dozier J. en
Staff was friendly, knowledgeable and very professional.
Tometta M. en
The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!
Mark T. en
Thank you.
Susan C. en
The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.
Gail L. en
Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!
Anna M. en
Outstanding customer service. No complaints.
STEVEN C. en
Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you
DIANE T. en
When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!
Kevin G. en
Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!
Alexander C. en
great service, spot on knowledge, just great.
John G. en
Excellent customer service
BERND H. en
Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.
Alexander C. en
great staff,clean,easy to find
Kenneth M. en
Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.
christine ann m. en
Rudy is truly amazing and goes up and beyond to help his customers
Louis D. en
Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-
Jonelle J. en
I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.
Kyle G. en
Great experience
ZELLDA M. en
Excellent!
Paula P. en
The only downside was at times where the trucks where parked. Made it hard to get to the units..
nicholas c. en
Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.
JACQUES m. en
The service and friendliness was amazing