Although I had a reservation to pick-up, truck wasn't ready when arrived, and staff had to move several truck out of way to get mine available. In addition, Truck had extensive damage along right side as well as chipped windshield when I picked-up. It was pointed out to U-haul representative, who then verified existing damage was properly noted and accounted for. OVERALL U-HAUL RESERVATION EXPERIENCE: Not specific to any store but to U-hauls reservation program. My reservation was for a 20-ft Truck in Yucaipa, CA, which I understood would be available on the day & time on reservation. Nevertheless, on the day prior, U-haul contacted me and advised me that my reservation would not be honored as requested, and stated that no 20-ft trucks were available in Yucaipa, or anywhere close. The attempted to place me with a 15-ft or 26-ft, but they were not available in Yucaipa either; and i was instructed that I would have to drive approximately 30-miles to pick-up a size of truck inconsistent with my reservation. There appeared to be no effort on their part to help locate a 20-ft truck within any reasonable distance. They kept saying that if I was unhappy they could cancel my reservation entirely, which I was not going to do, as I had a move-in completely scheduled into my new home. I requested they continue to search and see if any 20-ft trucks came available; and I agreed to call back in a couple hours prior to modifying my reservation. Nevertheless, my reservation was unilaterally modified to a 15-ft truck in Moreno Valley. I called back to the reservation office, and finally was able to speak with representative; they were able to locate a 20-ft truck in Cathedral City (some 45-miles away). Given no other reasonable options, I reluctantly agreed to pick-up 20-ft truck in Cathedral City. I was very disturbing that U-haul didn't seem to care about me as a customer nor honoring my original reservation; but just wanted to stick me with whatever they had available at the time.
Alquiler de remolques y remolcado en Cathedral City, CA en U-Haul Moving & Storage of Cathedral City
¿Te mudas de o a Cathedral City, CA? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Cathedral City, CA 92234 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Cathedral City, CA
Remolques de carga
Los remolques de carga en Cathedral City, CA son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en U-Haul Moving & Storage of Cathedral City!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Cathedral City, CA 92234. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en U-Haul Moving & Storage of Cathedral City proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Cathedral City, CA y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Cathedral City, CA en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
U-Haul gave away my reserved truck WITHOUT notifying me beforehand because I was late to pick it up. This policy was never explained to me. It ruined my move. It was the worst experience I've ever had. Shame on your policy!!!
Every time I've called the wait time has been 15 to 20 minutes that is the only drawback to this facility. I would hang up I never did get through to anybody I ended up checking out online
Terrible, rude and inconsiderate customer service , especially Chris
The gentleman helping me yesterday and today was professional, warm, and incredibly helpful. Thank you!
We made reservations online & were told could pick up trailer @ Indio then got email changed to Palm Desert then changed to cat. city & then changed again to Hemet which was way out of r way ! We went to cat city & told them & luckily they had a trailer for us to rent ! It obviously makes no sense to make a reservation @ a location if there going to keep changing location ! The Cat city location was way under staffed also we waited in line for 30 minutes just to check in !
Clean the inside of your trucks especially the inside windshield, when I got into the truck the fuel light was on and the truck was empty ,however uhaul gave me a fuel credit but their problem became my problem with an empty gas tank, after fueling truck up the engine light came on telling me both rear tires were low. One more thing lack of front office workers 4 customers were ahead of me and it took a long time waiting
Spencer and Joseph were very professional and courteous.
the rep was outstanding! If not for the 1.5 hour wait in line, would have been 5 stars. One window open???
The experience overall helped made the move go more smoothly!
Only one representative at counter, my wait was 45 minutes from the time I entered the building and I was E# 3 in line. Agent had 3going, maybe one was personal. The 3 phone contacts took additional time, had that been in the reservation, or "check-in: on line, that could have saved at least 10 minutes. It's not the agent's fault., staffing seemed to be the issue.
Very nice employees
More staff needed at this busy location.
Hand out a water it was Hot out there
Ordered ahead of time for pickup using the app. Took 45 minutes upon arrival to retrieve the truck. Truck was on the lot but not where the app directed me to look. Truck was not swept out (dust and trash including plastic hanger). Equipment I ordered was not on truck. Driver's side door didn't latch properly so rattled constantly while driving. After using truck, I returned and initiated checkout with the app. The app instructed me to park anywhere that was available. Crewmember later informed me I was supposed to bring it to a specific area. All in all the app promised a much smoother process than was experienced.
My only complaint is the guy prior to helping me had another customer and was basically having a friends reunion talking and talking taking his sweet time sharing phone numbers And their was a line of 5 us waiting to be helped Also when he was helping me decided to start helping someone else and his coworker kept taking other instead of just completing the transaction with the other person he started helping
Just forgot to get the keys from my car . I call the main number and they should let me know if they have it
We needed to call the office because we were running a few minutes late and did not know if there would be a charge etc. just a quick question. We called the office directly and was routed to a call center and was on hold for about 30 minutes
My truck wasn't clean and ready
Great customer service. The guy at the counter was fantastic. He made the checkout process easy and advised us how to do the return checkout without having to go back in the store.
I reserved a 20'ft moving truck. I was given a time to pick it up. Showed up at my reserve time and the truck was not there. Not even a call to let me know what's going on. I got sent to another location because I had to settle on a 15' truck and it was too small and had to rent a trailer. I feel like I should receive full refund on trailer rental. Definitely not coming back and going to let all my friends and family Know about my experience! Not right how you guys know you have to reserve equipment ahead of time to guarantee it is available and i had no choice but to rent trailer to make the move,because I was moving the same day I was picking up truck. Not sure what else I was supposed to do to get the truck I reserved,way to con your way into my wallet :(
I have rented multiple times from this location and have never had a problem. The staff is always friendly, courteous and value the customers time. Thank you for being very professional
The check-out lines need to be better defined. I was next in line when someone else created their own line and was waited on first, Normally, I would have objected, but I am now in a wheelchair and the other customer was much larger. Customers should not be placed in such a position.
This establishment is a large complex, and with social distancing in place more than one employee is needed at the check-in desk. At one time there were five in line while I was checking in. Albeit the vehicle was new and ran great, it was not clean, dirt and mud on the outside and dusty and liquid spillage on the inside.
Friendly prompt and friendly service, at a very convenient location. Return process was a breeze and hassle-free.