Savanna was great as was her other 2 gals ; really helpful & very kind. .
Meredith C | First ImpressionsSelf Storage Units in Carrollton, TX, 75006
U-Haul Moving & Storage en Addison
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U-Haul Storage at Country Club - Carrollton
2220 Country Club Dr, Carrollton, TX 75006 View Available Units1.3 miles from this location -
Metroplex Self Storage #5
1838 S Josey Ln, Carrollton, TX 75006 View Available Units
(U-Haul Neighborhood Dealer)2.1 miles from this location -
U-Haul Moving & Storage of Carrollton
1682 S Interstate 35E, Carrollton, TX 75006 View Available Units2.8 miles from this location -
LBJ Metroplex LP
2974 LBJ Frwy, Dallas, TX 75234 View Available Units
(U-Haul Neighborhood Dealer)3.2 miles from this location
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- 4.5 es la calificación promedio de clientes
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Moved out the evening of December 1, 2024. I called on December 2nd at 9:57am talked with a male he assured me that he would verify move out by checking my unit and would email confirmation. I NEVER received a email. On Tuesday December 3rd at 8:55am I called U-Haul talked with Rachel, she put me on hold and went to check the unit. She confirmed unit is empty however I had been charged storage fee for month of December. The male I had spoken with on December 2nd had NOT initiated the move out procedure to clear my account. Customer service is to follow through by handling the account properly and call or email customer back as you stated that you would do. In my case this did not occur which lead me to call back and drive 15 minutes out of my way to ensure my account was closed with zero balance. Rachel was excellent in her handling of my situation and I would like to thank her for following through and being professional both over the phone and in person.
Patricia S | Overall Experiencei asked for which unit before I purchased it when I got there and got all checked in, I realized that the one they sold me wasn't enough room. I had to purchase another one So just make sure customers have the right size unit.
Ashley R | Overall ExperienceExcellent! Everyone that works there was so impressive! They made sure we had great service and we moved there from another location!!
CINDY H | First ImpressionsWe were satisfied
MARLENE J | Overall ExperienceEXCELLENT ALL AROUND STAFF. The General Manager is AMAZING. Very clean facility, friendly staff. Love this place.
Pamela J | First ImpressionsStaff was nice and flexible for my move out even though I was not physically there.
Jonathan R | Overall ExperienceAll good. Thank you.
DAVID K | Overall ExperienceI was supposed to have the ability to access to my storage until 10pm. However, my access badge nor would my access code provide me access. I called the emergency number to jo avail. I was able to use the construction cone outside to keep the doors from closing. The cops came and harassed me because the alarm went off. You need to ensure people's access code and badges work as advertised to avoid harassment from the Carrollton police dept.
NATALIE C | Overall ExperienceI was cussed out by staff. Only one person was friendly during my sign up. Staff seemed miserable all the time. VERY uninviting. My card was charged without my consent. I did not choose any auto payments. Will not be going back. Definitely would not recommend.
Daniel T | Overall Experience