Comentarios del cliente para U-Haul Moving & Storage of Addison

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Addison

Grado total:

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Sandy T. en

Grado:

El cliente no dejó un comentario.

Larry L. en

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?

Jon T. en

Grado:

5 * service. Thank you, Donald!!

Alvin G. en

Grado:

Staff was great. Very friendly.

Juan Z. en

Grado:

Good location. However I was charged almost $70 extra because of a “return day error” on their side. They said they reimbursed me the money but still waiting for it to appear in my bank.

Joe V. en

Grado:

El cliente no dejó un comentario.

Tuan H. en

Grado:

Leroy Ortiz was amazing

Stephen C. en

Grado:

Always great service

Phillip H. en

Grado:

El cliente no dejó un comentario.

Timeka P. en

Grado:

My experience with this location was awesome. Super quick & easy move.

Sylvia P. en

Grado:

El cliente no dejó un comentario.

Neill H. en

Grado:

El cliente no dejó un comentario.

Stephen J. en

Grado:

I was charged for insurance I specifically said I didn't want, and they had to issue a credit. The actual process itself took much longer than it should have. Now showing two pending charges on my bank account for the same rental. Worst experience I've had in a long time

Donna B. en

Grado:

El cliente no dejó un comentario.

Kathleen B. en

Grado:

El cliente no dejó un comentario.

Angela V. en

Grado:

Quick and convenient

Anthony M. en

Grado:

El cliente no dejó un comentario.

Tirrell T. en

Grado:

Slow service. The app to verify condition of the truck did not work.

Darren G. en

Grado:

I reserved online a week in advance. I expected the pickup to take 10 minutes or less. It was very slow. The guy running it was very nice and commented several guys called in sick.

Francisco R. en

Grado:

El cliente no dejó un comentario.

Robin K. en

Grado:

Fast, friendly service. Great price!

James B. en

Grado:

El cliente no dejó un comentario.

Andres H. en

Grado:

Francis was a great helpful and friendly i would recommend this location to everyone!

Lisa D. en

Grado:

El cliente no dejó un comentario.

Vincent T. en

Grado:

Nice truck and quick check out

Yolanda P. en

Grado:

El cliente no dejó un comentario.

Leah G. en

Grado:

We dropped it off after hours (1 am) and dropped the key in the drop box. We had no communication with anyone.

Brent B. en

Grado:

great service - all was prepped and ready to go when we arrived. Team member that helped us was great.

Justin P. en

Grado:

I was charged for an extra day plus a day of coverage, when I was 1 hour late. Prior to that, I sent a message letting them know. I wish they would have called me. Also, my pickup time was flexible, so why wouldn't my drop off time should be also. Either way, this wasn't explained to me at the initial location. That is bad business.

Vanessa R. en

Grado:

Everything was great!

Jeyson B. en

Grado:

El cliente no dejó un comentario.

Terry H. en

Grado:

El cliente no dejó un comentario.

Terranicia H. en

Grado:

Please fix your system so that it charges the full amount. Having to swipe my card to pay 1 additional cent is ridiculous and is a hassle seeing that I’ve already paid online.

Douglas O. en

Grado:

El cliente no dejó un comentario.

Doneric N. en

Grado:

El cliente no dejó un comentario.

REX M. en

Grado:

Was a customer for 5 years.

Cheryl F. en

Grado:

Everything was great!!

Wendell B. en

Grado:

El cliente no dejó un comentario.

Don L. en

Grado:

The location in Arkansas had a lengthy process of me using my cellphone to take pictures of my license and then had to give three phone numbers. You need a device that can accomplish this at the Cove location.

Tawona B. en

Grado:

Love the staff here!

BIANCA D. en

Grado:

my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

MARINDA G. en

Grado:

The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

ANTHONY D. en

Grado:

Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

michael z. en

Grado:

Very professional

Patricia P. en

Grado:

The service was fast and efficient

kevin o. en

Grado:

I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

monika f. en

Grado:

Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

Jenita J. en

Grado:

I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.

Lorie L. en

Grado:

This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Jay M. en

Grado:

Great place

Damian O. en

Grado:

Great!

PATRICIA P. en

Grado:

Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

Dominika S. en

Grado:

Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Shem P. en

Grado:

Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

Joseph J. en

Grado:

None

Richard G. en

Grado:

Great place- I regularly do business here!

TOM D. en

Grado:

Was an easy process to rent a storage unit and reserve a truck. Nice people!

Ricardo D. en

Grado:

some of the staff was friendly however one lady was incredibly rude and demeaing

Olympia P. en

Grado:

Staff was really helpful, easy to use the facilities and access my things when needed

Dina H. en

Grado:

Exceeded my expectations on safety and cleanliness

Joseph D. en

Grado:

Very friendly and courteous.

neeta s. en

Grado:

My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

Richard G. en

Grado:

The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

Henry W. en

Grado:

I love your service all.

OLIVER T. en

Grado:

Thanks!!

Joseph J. en

Grado:

Great service, nice people

ROBERT P. en

Grado:

No comments. Thank you!

Justin P. en

Grado:

Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Rachel B. en

Grado:

Great customer service!

Thomas M. en

Grado:

Excellent

SCOTT T. en

Grado:

Clean and nice employees.

William M. en

Grado:

Great the whole team was great. The mgr. wasgreat

Dorisol Q. en

Grado:

Great staff and great service!!

Austin W. en

Grado:

I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

BLANCA D. en

Grado:

Extremely clean, always.

Tracey F. en

Grado:

Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

Mario M. en

Grado:

I'm happy with the service they provide,

Horacio S. en

Grado:

Excellent

Shannon C. en

Grado:

Roof in the facility leaks badly.

michael c. en

Grado:

Great service

richard r. en

Grado:

none

Sue O. en

Grado:

Excellent customer service. Great experience.

Twanae J. en

Grado:

Great Staff

JUSTIN M. en

Grado:

Staff at facility is great.

Crystal R. en

Grado:

Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Algernon L. en

Grado:

Great help from the staff

Adrian S. en

Grado:

No complaints about staff or facility.

Kami s. en

Grado:

The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

NPONANO M. en

Grado:

Always great customer service. Communication was great and the facility was nice.

MARTHA A. en

Grado:

My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

suwarni h. en

Grado:

The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.

kristina r. en

Grado:

This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.

Coleen M. en

Grado:

Good customer service.

Claudett B. en

Grado:

AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!

samuel s. en

Grado:

Please see the above ratings.

anna w. en

Grado:

Service from everyone was nice and friendly and helpful.

Debra K. en

Grado:

It was a good experience, just did not need the services any longer. Thanks

Phillip F. en

Grado:

Great Customer Service, very awesome staff!!

Victor S. en

Grado:

I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.

FRED H. C. en

Grado:

No complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.

madison m. en

Grado:

n/a

FRANK A. en

Grado:

Great facility

ELIZABETH P. en

Grado:

Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.

DIANA C. en

Grado:

I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.

Patsy M. en

Grado:

The staff and service were excellent.

rochella S. en

Grado:

This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.

jessica v. en

Grado:

All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!

KATHY L. en

Grado:

thanks for the service

John P. en

Grado:

Best storage facility I've ever experienced !! Great people !!!