Comentarios del cliente para U-Haul Moving & Storage of Addison

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Addison

Grado total:

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Carl H.
Grado:

El cliente no dejó un comentario.

Tyler S.
Grado:

El cliente no dejó un comentario.

Joseph G.
Grado:

El cliente no dejó un comentario.

Lisa S.
Grado:

El cliente no dejó un comentario.

ROBBIE C.
Grado:

Claimed I damaged the truck and there was no way. Did not walk with me around truck when I picked it up. Claims they only check truck upon return, not departure. Went to 2 places back and forth that was 4 miles apart and nothing could have made damage.

Majaii M.
Grado:

El cliente no dejó un comentario.

Cynthia C.
Grado:

customer service was exceptional!!

John L.
Grado:

I was a little confused on what to do when I returned the vehicle. Apparently both the people that were working that part were tied up with other vehicles so I never saw anybody and I really didn't know what to do so went inside. But it was all right and she told me what to do and I did it and it worked out great.

Marvin A.
Grado:

El cliente no dejó un comentario.

Katrina H.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

In and out. Slick. Really impressed.

Keegan G.
Grado:

Everyone working that morning was friendly and professional!

Rene C.
Grado:

Due to the placing a hold on my account and then removing the grand total without releasing the hold for 4 days caused me and overdraft. I will never use UHAUL again.

Karen B.
Grado:

We have used this UHaul location for the last 18 years for every move in the area we've had. The staff are competent, helpful, friendly, and supportive. They realize how stressful moves are, and are there to provide you with information quickly and accurately. We had a move set 2 months prior to COVID and they accommodated our every need.

Rachel S.
Grado:

El cliente no dejó un comentario.

John R.
Grado:

El cliente no dejó un comentario.

Michael S.
Grado:

Everything was Great !

Mahoutin D.
Grado:

El cliente no dejó un comentario.

Lawrence S.
Grado:

El cliente no dejó un comentario.

Wes K.
Grado:

El cliente no dejó un comentario.

alex W.
Grado:

El cliente no dejó un comentario.

Greg W.
Grado:

The only complaint is the windshield was very dirty and there wasn't any windshield washer fluid.

Belinda S.
Grado:

When checking in they over charged me by almost 200.00 $ and instead of adjusting my payment they charge me a second 90$ fee which I still haven’t gotten back.

Cassandra W.
Grado:

El cliente no dejó un comentario.

Kudakwashe M.
Grado:

I give you 10/10 keep it up????

Vincent T.
Grado:

El cliente no dejó un comentario.

Hayley P.
Grado:

El cliente no dejó un comentario.

BRADLEY H.
Grado:

Easy

stephanie n. | Overall Experience |
Grado:

My plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins

Lawrence J.
Grado:

Check the equipment entirely before renting it out to a customer

Adam V.
Grado:

El cliente no dejó un comentario.

balu B.
Grado:

El cliente no dejó un comentario.

Emmelyn W.
Grado:

Fantastic helpful staff. Will use again and recommend to others. Ya’ll rock. Thank you so much!

MATT G.
Grado:

While the overall experience was very good, I do feel the return truck area was a little less spot on. I agree that the truck was not brought back at a full half tank, but it was also not 8 gallon low. During office hours there should’ve been someone available to check you out rather than Just say to leave your keys in the truck and your credit card will be processed accordingly.

Crystal D.
Grado:

El cliente no dejó un comentario.

Reyhan E.
Grado:

El cliente no dejó un comentario.

James P.
Grado:

Clean inside of roll-up doors on trailers and oil them.

vincent G.
Grado:

El cliente no dejó un comentario.

Rickey C.
Grado:

Quick checkin, quick return, thanks for smooth experience!

Luis Z.
Grado:

Great customer service all the time

Jamee H.
Grado:

El cliente no dejó un comentario.

Dan L.
Grado:

El cliente no dejó un comentario.

DARYL G.
Grado:

El cliente no dejó un comentario.

Lorena L.
Grado:

El cliente no dejó un comentario.

Dorian F.
Grado:

I found the lady on the phone rude and impatient. I had requested a late afternoon pickup time but was given an 11:08 am time and they also asigned a dropoff location after telling me that we could return to any location.

Bobby M.
Grado:

do not change

Alexander H.
Grado:

El cliente no dejó un comentario.

Debbie M.
Grado:

El cliente no dejó un comentario.

Jeff R.
Grado:

GREAT TEAM YOU HAVE! JEFFREY

Julio R.
Grado:

fix the door on the trailer, very sticky. Also, give everyone the access they need at the front desk. I waited 15 mins to get a receipt.

Vinh N.
Grado:

Had an error on my final invoice. Called in and waited on hold for an HOUR. Decided to drive across town and resolve in person. Location not busy. Finally resolved the issue. Side note, On the day of renting the vehicle, i heard the manger yelling across from the office to ignore the call on hold when store was not busy. Completely unacceptable. Something that could have been resolved over the phone in 10 min took me two hours. Also asked the manager if it was busy today, he said somewhat. I don't understand why the customer service is so poor.

Scott L.
Grado:

El cliente no dejó un comentario.

Bethany H.
Grado:

Cleanliness of rentals! Inside the cabin had spilt soda on seats, sticky wheel, dusty dash and had a foul odor of cigarettes! Was unpleasant to drive in that condition!

John P.
Grado:

El cliente no dejó un comentario.

Alex C.
Grado:

Please have employees complete task and jobs to insure customer satisfaction and follow up when needed.

Stan B.
Grado:

Long wait even though I did the app checkin.

WILLIAM M.
Grado:

El cliente no dejó un comentario.

Robert T.
Grado:

El cliente no dejó un comentario.

Timothy R.
Grado:

I showed up to drop off trailer and it was raining. I waited for a while, honked my horn and finally unhooked the trailer myself. When I went inside all the workers were just setting in the office doing nothing. Horrible customer service.

Stephen S.
Grado:

El cliente no dejó un comentario.

Joel L.
Grado:

Just if you can suggest that you have free boxes and customer can use them. Thanks for all.

shirley W.
Grado:

El cliente no dejó un comentario.

Stephanie A.
Grado:

El cliente no dejó un comentario.

Angela G.
Grado:

Who ever helped us was very kind, checkout just took longer than expected and there were some issues that may have to do with another location. I was sent to this one after a previous location told me they weren't renting out that day even though I had a reservation. I received no calls or texts or emails notifying me of this. I was sent to the location on Beltline road in Carrollton. The lady who helped us was very kind but check out took a long time since the other place never cancelled my reservation and also didnt notify this location of what was happening. I then had to deal with two reservations and still got a call from the previous location asking why I never picked up the truck even though an associate there told me I wasn't able to rent through them.

Alicia S.
Grado:

El cliente no dejó un comentario.

luis Z.
Grado:

El cliente no dejó un comentario.

Donna S. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Ryan W.
Grado:

Some improvements to the return process

Kalyn W.
Grado:

Feel like I was overcharged

Andre L.
Grado:

U-Haul was Great.

linda f. | First Impressions |
Grado:

Service desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.

Summer H.
Grado:

The guy who showed me to my truck was seriously rude. The guy in the office was awesome though.

Dorotha O.
Grado:

Great experience!

David Y.
Grado:

The truck was extremely dirty inside and out. In addition, the tire pressure indicator light was on the entire time. I returned the truck about two hours late and they charged me an extra day. Not sure I would use U-Haul again.

Mary M.
Grado:

Absolutely nothing. It was an excellent choice. Thank y'all for the friendly. courteous service.

Terry W.
Grado:

El cliente no dejó un comentario.

Emil P.
Grado:

Very friendly staff. They made pick up and return very easy.

MICHELLE T.
Grado:

El cliente no dejó un comentario.

Morgan S.
Grado:

El cliente no dejó un comentario.

Anthony O.
Grado:

El cliente no dejó un comentario.

Didier C.
Grado:

It was really easy

keegan W.
Grado:

El cliente no dejó un comentario.

Justin S.
Grado:

El cliente no dejó un comentario.

WILLIAM S.
Grado:

Team was extremely helpful

Brian L.
Grado:

Need more feedback on making sure everything is in order.

Mary F.
Grado:

El cliente no dejó un comentario.

Brian F.
Grado:

Best location in Dallas.

Dora S.
Grado:

El cliente no dejó un comentario.

Chris B.
Grado:

Everyone is so friendly and helpful.

Paul P.
Grado:

No problems

DeShea D.
Grado:

Everyone very nice and took great care when we checked in our equipment!

benard O.
Grado:

Excellent

Louis G.
Grado:

Waited 20 minutes on a Friday morning before equipment (6x12 trailer), was initiated by a technician on the north side of the building. Technician that received and disconnected the trailer from my truck upon return on Sunday at 4 pm, failed to log the return until 8:15 on Monday morning...

CHRISTOPHER H. | First Impressions |
Grado:

Thank you.

Jason S.
Grado:

El cliente no dejó un comentario.

Anne-Marie J.
Grado:

Forgot to give me the dolly and pads, had to go all the way back to location. Only received 4 pads and not six. The dolly was very old beige color and the wheels weren't working well, very hard to use moving from second floor. Had to extend for few hours, was quoted $19.95. Wouldn't remove the insurance for additional day then was told $34 but charged more than that. Filled up tank half instead of quarter tAnk but didn't received credit. Disappointed!

Mary F.
Grado:

El cliente no dejó un comentario.

Israel G.
Grado:

Not a thing,you guys are great...

Daniel L.
Grado:

Online check in takes too long.

Wayne B.
Grado:

El cliente no dejó un comentario.

JEROME B.
Grado:

El cliente no dejó un comentario.

Ginger D. | Overall Experience |
Grado:

I'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.

Armando M.
Grado:

El cliente no dejó un comentario.

Chris B.
Grado:

Always very friendly and helpful.

Clarence K.
Grado:

El cliente no dejó un comentario.

Donna S. | First Impressions |
Grado:

Exceptional service

PAULA M. | Overall Experience |
Grado:

Used this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy

SHANIKA N. | Overall Experience |
Grado:

Everyone was helpful and most of all friendly..thank you again

ronnie m. | Overall Experience |
Grado:

Such a nice facility and really helpful staff

Angela K. | Overall Experience |
Grado:

The storage costs are too high. The units shouldn’t be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.

Athena R. | Overall Experience |
Grado:

Great experience

ronnie m. | First Impressions |
Grado:

Facility is very clean and the staff was SUPER helpful

REX M. | Overall Experience |
Grado:

Was a customer for 5 years.

Tawona B. | Overall Experience |
Grado:

Love the staff here!

BIANCA D. | Overall Experience |
Grado:

my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

MARINDA G. | Overall Experience |
Grado:

The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

ANTHONY D. | Overall Experience |
Grado:

Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

michael z. | Overall Experience |
Grado:

Very professional

Patricia P. | First Impressions |
Grado:

The service was fast and efficient

kevin o. | Overall Experience |
Grado:

I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

monika f. | Overall Experience |
Grado:

Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

Jenita J. | Overall Experience |
Grado:

I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.

Lorie L. | Overall Experience |
Grado:

This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Jay M. | Overall Experience |
Grado:

Great place

Damian O. | First Impressions |
Grado:

Great!

PATRICIA P. | Overall Experience |
Grado:

Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

Dominika S. | Overall Experience |
Grado:

Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Shem P. | Overall Experience |
Grado:

Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

Joseph J. | Overall Experience |
Grado:

None

Richard G. | Overall Experience |
Grado:

Great place- I regularly do business here!

TOM D. | First Impressions |
Grado:

Was an easy process to rent a storage unit and reserve a truck. Nice people!

Ricardo D. | Overall Experience |
Grado:

some of the staff was friendly however one lady was incredibly rude and demeaing

Olympia P. | Overall Experience |
Grado:

Staff was really helpful, easy to use the facilities and access my things when needed

Dina H. | Overall Experience |
Grado:

Exceeded my expectations on safety and cleanliness

Joseph D. | First Impressions |
Grado:

Very friendly and courteous.

neeta s. | Overall Experience |
Grado:

My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

Richard G. | First Impressions |
Grado:

The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

Henry W. | First Impressions |
Grado:

I love your service all.

OLIVER T. | Overall Experience |
Grado:

Thanks!!

Joseph J. | First Impressions |
Grado:

Great service, nice people

ROBERT P. | Overall Experience |
Grado:

No comments. Thank you!

Justin P. | Overall Experience |
Grado:

Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Rachel B. | First Impressions |
Grado:

Great customer service!

Thomas M. | Overall Experience |
Grado:

Excellent

SCOTT T. | Overall Experience |
Grado:

Clean and nice employees.

William M. | Overall Experience |
Grado:

Great the whole team was great. The mgr. wasgreat

Dorisol Q. | First Impressions |
Grado:

Great staff and great service!!

Austin W. | Overall Experience |
Grado:

I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

BLANCA D. | Overall Experience |
Grado:

Extremely clean, always.

Tracey F. | First Impressions |
Grado:

Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

Mario M. | Overall Experience |
Grado:

I'm happy with the service they provide,

Horacio S. | Overall Experience |
Grado:

Excellent

Shannon C. | Overall Experience |
Grado:

Roof in the facility leaks badly.

michael c. | Overall Experience |
Grado:

Great service

richard r. | Overall Experience |
Grado:

none

Sue O. | Overall Experience |
Grado:

Excellent customer service. Great experience.

Twanae J. | Reservación |
Grado:

Great Staff

JUSTIN M. | Overall Experience |
Grado:

Staff at facility is great.

Crystal R. | Overall Experience |
Grado:

Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Algernon L. | Reservación |
Grado:

Great help from the staff

Adrian S. | Overall Experience |
Grado:

No complaints about staff or facility.

Kami s. | Overall Experience |
Grado:

The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

NPONANO M. | Overall Experience |
Grado:

Always great customer service. Communication was great and the facility was nice.

MARTHA A. | Overall Experience |
Grado:

My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

suwarni h. | Overall Experience |
Grado:

The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.

kristina r. | Overall Experience |
Grado:

This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.

Coleen M. | Overall Experience |
Grado:

Good customer service.

Claudett B. | Overall Experience |
Grado:

AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!

samuel s. | Overall Experience |
Grado:

Please see the above ratings.

anna w. | Overall Experience |
Grado:

Service from everyone was nice and friendly and helpful.

Debra K. | Overall Experience |
Grado:

It was a good experience, just did not need the services any longer. Thanks

Phillip F. | Overall Experience |
Grado:

Great Customer Service, very awesome staff!!

Victor S. | Overall Experience |
Grado:

I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.

FRED H. C. | Overall Experience |
Grado:

No complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.

madison m. | Overall Experience |
Grado:

n/a

FRANK A. | Overall Experience |
Grado:

Great facility

ELIZABETH P. | Overall Experience |
Grado:

Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.

DIANA C. | Overall Experience |
Grado:

I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.

Patsy M. | Overall Experience |
Grado:

The staff and service were excellent.

rochella S. | Overall Experience |
Grado:

This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.

jessica v. | Overall Experience |
Grado:

All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!

KATHY L. | Overall Experience |
Grado:

thanks for the service

John P. | Overall Experience |
Grado:

Best storage facility I've ever experienced !! Great people !!!

No reviews have been submitted for this location.

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