Very well organized and clerk communicated all information with ease.

Excellent customer service.

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

So clean! Right up my alley!

Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.

Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional

Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.

N/a

The manager Mike was very professional patient and very informative.

Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!

The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.

Clean and very good customer service.

My experience was easy and pleasant.

I never moved in