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Thania G | Overall ExperienceSelf Storage Units in Bakersfield, CA, 93309
U-Haul Moving & Storage en White Ln
Servicios en esta ubicación:
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Unidades disponibles (todos los tamaños son aproximados)
¿Qué es Múdate/Alquila ahora en línea?
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U-Haul Moving & Storage at Panama Lane
4500 Panama Ln, Bakersfield, CA 93313 View Available Units1.8 miles from this location -
Brundage Self Storage LLC
2305 Brundage Ln, Bakersfield, CA 93304 View Available Units
(U-Haul Neighborhood Dealer)3.4 miles from this location -
U-Haul Storage of Southside
201 4th St, Bakersfield, CA 93304 View Available Units4.8 miles from this location -
Rush Express Services
2231 E California Av, Bakersfield, CA 93307 View Available Units
(U-Haul Neighborhood Dealer)6.9 miles from this location
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- 4.5 es la calificación promedio de clientes
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Friendly staff
adrian b | Overall ExperienceExcellent customer service
Maria t | First ImpressionsThis whole experience with Uhaul has been by far the worst service. Started off with access codes being denied several times. I was then granted after hour access. In which again access denied. I would wait in long lines, over 11 minutes. Wait times for calls were around 18 minutes. Each time I came in I would get terrible service by front desk. I was told several times to come before a certain hour, in which I would. Just to be told come again the following day because it was close to closing. My move out experience was even worst. I spoke to 4 different employees each telling me a different story! Now today October 9th 2024. I was told to speak to Desiree. Desiree actually helped, but then Aina came out of the back room for back up. As soon as Desiree called her she rolled her eyes gave Desire attitude. Desire attempted to tell her what I needed Aina cut her off. Gave me attitude and was very short no greeting no type of mannerism. I explained the situation to her she then rose her voice saying I needed to pay in order to get access to my thing an after being told by Nichole the manager it was fine. Desire told her what I needed, and that I DID NOT NEED TO PAY! so Aina called her Grandma in which works at Uhaul. Her grandma who I can hear tell her “correct she DOES NOT PAY DUE TO HER EXPERIENCE!” Aina got off the phone and her only words were “go to the gate meet you there!” With attitude. Also when walking back to the gate, Aina had her wax disposable pen in plain customer sight. Kept making comments. Then opened the door for the direct storage unit, and didn’t give me or my colleague a chance to hold the door, which closed on my friends arm. As Aina just walked away. Now when I came back into the store. I asked Desire for Ainas name because I will be reporting this terrible experience and Aina walks to the exit and laughs and said do it”. TERRIBLE EXPERIENCE! 0 stars!
Arisa N | Overall ExperienceGood job
dawn w | Overall ExperienceMy only concern is one of my tv stopped working when I took my stuff out of the storage, I not sure if it was the heat that may have caused it to go out because we were in a storage unit outside. I do know that it was working when moved into the storage unit. Going to call today to see if the insuranceI purchased covers the tv. Other than that great experience.
koriana h | Overall ExperienceVery impressed great crew that put "me the customer" first! 10* stars
WILLIAM P | Overall ExperienceNothing stolen however someone attempted to break the lock
Elizabeth A | Overall ExperienceJust wonderful people who work there, so friendly and concern about you has a person not just a customers. Manager was wonderful.
JAMES B | Overall ExperienceThe lady upfront was very helpful
WILLIAM P | First ImpressionsDavid Uribe and Philip Carter were very helpful. David opened my unit door that was stuck with patience and a great attitude. Philip also helped with my unit (620) door. This door was supposedly fixed and loosened from my last visit. Both young men exemplified good customer service. Some of the other staff acted like I was inconveniencing them. ( deep breathes, eye rolling) Phones are not answered, staff were sitting in office on their cell phones. I tried calling one day to get help with door but had to walk from back of premises to office at which time I observed them on cell phones. After walking into store and standing for a few minutes I had to say something to get help. Rhere were no other customers in building. I was so annoyed that I called again only to go to recording as staff went back to cell phones. David set me up in my new unit and went above and beyond to make sure I got the right sized unit.
LIAPAULETTE W | First ImpressionsNichole was super helpful and took care of the issue quickly.
JULIE B | First ImpressionsMaría/ Mariah was gorgeous and very helpful
FRANK Z | Overall Experience