While the overall facility was clean, in the back entrance, I always saw lots of trash/items left behind. I'm sure management can only do so much about that, but I almost always saw some every time I came by the facility.
David E | Overall ExperienceSelf Storage Units in Arlington, TX, 76010
U-Haul Moving & Storage en East Arlington
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- 4.0 es la calificación promedio de clientes
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Conveniently located, well maintained facility, friendly and highly professional staff. Thank you!
Linda L | Overall ExperienceI have never stored belongings at a facility that was so filthy. Trash along the aisle for days and a restroom that wasn’t well kept at times. Furthermore, the fact that the communication from management at this location is terrible. How do you accidentally move me from a storage in your system, when I never stated I was moving? Then, they caught their mistake and never corrected my due date which changed when they moved me back into the unit in their system. This caused a MAJOR issue when I actually moved out 2 years later, because for nearly a month and a half they’re telling me the storage has a lock on it, despite the fact I moved out and took photos to show the unit was empty and cleaned, with a date and time stamp. Not to mention I left the door up to show it was vacant and management NEVER followed up despite the three calls I had with customer service regarding this issue. And lastly, how convenient it was on three separate situations where I got a free month of rent because of some issue at the facility. But they ALWAYS would raise my rent the very next month following the free month. And I mean every single time. I will never use this facility again and I wouldn’t recommend it to a stranger nor a friend or family member.
JERRY L | Overall ExperienceGreat location, great service! Thank you so much!
Linda L | First ImpressionsHave used this facility for several years. An will continue facility always clean. The manager is very knowledgeable an very friendly courteous.will recommend to others
Shelia B | Overall ExperienceNo elevators
Adrian S | Overall ExperienceAccommodating needs to help ease the storage experience.
Jacob R | Overall ExperienceThe staff made errors on documents
FOLUSO L | Overall ExperienceEveryone at this location deserves a raise. And maintaining a great staff.
Willy F | Overall ExperienceExcellent service for the storage space and rental on the moving truck.
Kevin G | Overall ExperienceThe general manager George needs to be more professional and customer friendly. He’s too busy trying to be a boss than to take care of his guests. I requested to speak to him since I moved out and he would not come to the phone to acknowledge my concerns. I’m a disabled veteran in a wheelchair and I have to have physical help to get things done. He was no help when I inquired about moving out on the 2nd of July. He still wanted to charge me $192 for an empty storage instead of closing out the account. Not happy at all with George. Thank you Patrick Daniels
PATRICK D | Overall ExperienceI have a lot to say but for what nothing is going to be done and i already paid and moved so it dnt matter
Adrian P | Overall Experiencemy experience was phenomenal my stuff was stored there for just under one year and I was laid on my payments, maybe four or five times and they work with me. I didn’t have to pay the late fee one time then I got a move out special so it was a great experience. Hopefully I don’t need to store my things anymore, but if I do, know where to find a good place
Darious T | Overall ExperienceThe General Manager George Watson did a compatible job by answering all my questions and in addition made sure that I was well taken care. All I had rented a U Haul truck to move out of the storage into an apartment. that too was done in a compatible job.
James M | Overall Experience