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Alexandra K. | First ImpressionsSelf Storage Units in Ames, IA, 50010
U-Haul Moving & Storage of Ames
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The facility was clean, and well maintained. The staff was always very pleasant and helpful. We would definitely use this facility again if needed.
Nancy C. | Overall ExperienceTasha at the Ames iowa location is very helpful and friendly,I could say U-Haul is family
ANTHONY D. | First ImpressionsI had terrible problems with book keeping. Paid monthly through my bank. Payments not credited to my account. Was told my bank checks were shredded with other returned mail. Spent a lot of time over many months trying to get them to fix the problem. New management came on board about two months ago and he helped me. He was helpful but up until his artival I was not getting any service. However, records are still wrong and I continue to get past due notices and extra charges. I moved out on November 26 and I see this survey says December 6. I put everything in a PODS unit which was picked up at uhaul on 11-27 and shipped to texas. Clearly U-Haul has a problem with book keeping practices.
Cindy W. | Overall ExperienceShould be able to get a prorated amount of money back if moving out mid month (or early).
Allison S. | Overall ExperienceThe staff was very friendly and helpful. I was concerned about my truck fitting into the drive-in garage. The GM took me over to the facilities and had me test to see if my truck would fit and it did. Thanks for taking the time to do so, It was very much appreciated and helped in making my decision to have a storage unit at your facility.
JAMES K. | First ImpressionsEmployee Ryan Dunn is an exceptional employee. And a real asset to u haul.he knew the ins and out like he had been working there his whole life. Very kind and very funny. And very professional at the same time. I was shocked that he was only a employee and not a manager already.
Benjamin B. | First ImpressionsThanks
VALDIR C. | Overall ExperienceAt the beginning of the rental I had asked to park a jh in the back of your lot for only a couple of days. It's was OK. Went back closet to time to make sure and was told no I couldn't. So I was lied to, that's why I left.
Samuel P. | Overall Experience