Comentarios del cliente para U-Haul Moving & Storage of Ames
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Ames
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donald S. en
Clean, Neat and orderly facility. Friendly helpful staff.
Tina C. en
The staff was very friendly and helpful
Charles L. en
Had everything ready and the return was easy.
Stefanie G. en
When the lady on the phone promises you a certain location guaranteed and then calls you and tells you SURPRISE you have to drive an hour additional on your cross country moving day, and then guarantees you an extra day and extra miles, get that shit in WRITING before you get off the phone. The fifty extra miles (1300) didn't translate from phone promises to uhaul desk, and I got stuck paying for more mileage at the end. The absurd amount of inconvenience was just icing. I'll definitely go back to Penske for the next move. I should have known after the shenanigans they pulled on my last move that this one would be a shitshow. Anyway, the actual people at both locations were super nice and helpful and great. The ames location guy even told me that people regularly get lied to over the phone, and was very reassuring. The uhaul call centers are operating on some wild west BS.
Amanda L. en
I would reccomend going to a different uhaul. I am very disappointed with the "check yourself in procedure" Uhaul never informed me that if I drop my truck off after hours I would be charged. I only had your truck for 3 hours and dropped it off WAY before my allotted time and was charged an extra $20 in doing so. I will also be making a review on google so everyone else knows not to do that.
Jesse B. en
Not sure why i didnt get my deposit back? Never got any confirmation email regarding the deposit
Richard W. en
The parking lot is full with rental and every time a stop by to get a trailer they have one for me. Great location and drop off as they will disconnect you and you never need to get out of the truck.
Mary Beth H. en
Too hard to get in and out with everything being blocked. Plus the young man helping us basically unhooked the trailer and put it on the ground and told us to back out with very little room to maneuver.
Christopher L. en
Very good
Lawrence C. en
storage building where they keep the U-Hauls was pretty dark and had to drive through mud to pickup the unit. I would suggest adding some white rock base to help when getting out of the vehicle and not a muddy area to walk-through. Manager was very helpful and staff was friendly. I am renting a unit in two weeks and look forward to the same great service. Bill Cronin
Carolyn M. en
Great experience! Will definitely be back if/when we need moving trailers or equipment
Jesse S. en
When returning we were unaware that there was a new drop off area behind the building. We dropped off at the old drop off area. When we went in they wanted my husband to back the uhaul in the extremely tiny busy parking lot into the busy street. They need to let the customers know that there is a new drop off area BEFORE you return with the uhaul and get rid of the old drop off arrows. For paying over $100 for a uhaul, I was shocked they were asking US to do their job and put it back. They were quite rude about it. The other 3 people dropping off had no idea about the new drop off area either.
Austin W. en
Awesome facility. Staff is amazing
Janis L. en
Thank you
Anna K. en
I know this is a newer storage unit, but getting 24 hr access figured out ASAP is a must for a happier customer. For anyone with an 8-5 closing at 7pm is unrealistic and inconvenient.
Dena Z. en
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Kevin K. en
Employees were very efficient
Ross A. en
Mack was great for work with.
Mia W. en
Only complaint is one time I had to ask them to unlock the storage facility soon after they opened. Otherwise clean and helpful facility.
Allison A. en
Easy access to storage locker with the added bonus of having carts waiting for you at the facility made my moving day much easier. As well as, the dock where you park being perfect for moving trucks
Janice A. en
Although the store was busy with college students coming back to town, the manager was very thorough with us. Another employee was at the storage building, and was extremely helpful to us.
Erin S. en
Facility was always clean and easily accessible. Staff was very helpful and friendly! My only (small) complaint would be that I wished there were less mattress carts and more flat carts to move boxes!
Kevin S. en
What's the point of requiring circular locks?
Wade B. en
Nice facility would rent again
Flora W. en
It was busy but the staff was friendly and patient.
James M. en
Staff was professional and helpful. More carts would have been helpful but I was there at busy times.
rachall r. en
Great help. Great facility. Easy access.
Joe W. en
very organized and efficient, considering it was a busy weekend
Kendall G. en
the employees were very busy, it was very hot and humid, it was later in the day, on top of all of this, the employees were very helpful and made sure all my questions were answered.
steve d. en
A wonderful, brand new facility. Staff person was very helpful. Will use this storage facility again if we need storage.
Ryan H. en
The new facility looks great! I'm glad that even though the current hours are only store hours that the employees were willing to leave it open for longer and come back after hours to lock up,
Lindsay O. en
Great experience. Everything was clean and very convenient.
Pål I. en
New and fresh looking storage. Helpful staff!
Joan H. en
It was impossible to actually talk to the Ames location in person. The location would never answer and I would bounce to a different person somewhere else. I had to drive location twice for questions.