Customer Reviews for U-Haul Moving & Storage of Ames

Rating:

5.0

The employees were all very helpful.

Rating:

5.0

Great Customer Service

Rating:

5.0

Employee Ryan Dunn is an exceptional employee. And a real asset to u haul.he knew the ins and out like he had been working there his whole life. Very kind and very funny. And very professional at the same time. I was shocked that he was only a employee and not a manager already.

Rating:

5.0

Ryan was an amazing employee!

Rating:

5.0

Service was very fast, professional, and respectful! Great interactions with both employees and the general manager that helped me return the rental!

Rating:

5.0

Good in every way

Rating:

3.0

Door was locked when I arrived to drop my uhaul off at 4:57 I'm just worried about getting a few for dropping it off after hours but I was right on time

Rating:

5.0

The staff was extremely helpful and knowledgeable. The only improvement I would suggest is that if the equipment is returned early that you only charge for the time used. As a senior citizen I did not know how long it would take be to move my furniture so I rented it for 24 hours, however some nice people at the U-Haul storage area assisted me with the loading so I only needed the truck for 5 hours, but I was charge for the 24 hours. That is my only suggestion but I was satisfied with the service and the truck.

Rating:

5.0

Thanks

Rating:

3.0

I arrived before my 10am appointment on the 9th, which manager had scheduled for the 11th. Didn't finish the installation of the hitch and wiring until about 4pm. Said it would take "a couple hours". While I waited for it to get finished, employees slowly left for the day, including the manager, who had a birthday party to attend. Leaving 2 employees to both work on the installation and take care of customers. Not sure if this was a normal Saturday schedule or not but effected my whole day. They finished the job with minimal mess in my car, though my hood release lever was fell onto the floor, as I was driving home. Will try to get it to reattach to its normal position. I'm hoping this was just a one off and not a normal day at the Ames Iowa U-Haul store.

Rating:

4.0

The access to the drop-off was congested, preventing me from pulling the trailer up to the drop off area. Check-in was quick, though.

Rating:

5.0

Everything went great, and the on line check in was very nice to use after hours.

Rating:

5.0

Everyone was so nice and patient and they took the time to explain everything I had questions about. Awesome group of people!

Rating:

2.0

At the beginning of the rental I had asked to park a jh in the back of your lot for only a couple of days. It's was OK. Went back closet to time to make sure and was told no I couldn't. So I was lied to, that's why I left.

Rating:

5.0

The man who hooked and unhooked trailer was excellent. Thank you

Rating:

5.0

Fast pickup and return. Very courteous and helpfull

Rating:

3.0

Eliminate confusion about how to return equipment. There is no bell to ring or way to let them know you arrived, so I walked in the building which apparently I wasn't supposed to do.

Rating:

2.0

Make sure you tell your customer that your truck don't have cruise control or it doesn't work. Specially when someone moving from Canada to USA and paid a lot of money for renting uhaul truck.

Rating:

3.0

One of the tie-down loops was missing (front left). Otherwise, the trailer was fine. The lot was cramped.

Rating:

5.0

Very friendly and help full when I didn't know how to back up the trailer the person was very helpful thanks

Rating:

3.0

Staff at the location was very pleasant however it took me over 30 minutes in the office to get the vehicle I had reserved online. Part of the issue was the customer ahead of me, part was problems with the computer system. When I checked the vehicle back in the systems were completely down so I just dropped off the vehicle and keys. I'm looking at my contact which I can send you which states the per mile fee is $0.49, but on my receipt I was charged $0.79 per mile. No one answers the phone, is there a way I can get this adjusted? I had to go through my credit card company but I may need to. Additional amount is only $13.20 but it is a 60%+ overcharge from the contract.

Rating:

4.0

The fellow that checked me in was slow.

Rating:

3.0

The people were nice and it was busy when we went in but the truck share online helps hurry the return process.

Rating:

3.0

I won't recomend uhaul to anyone. The roof leaked on my property damaging it even though I had the insurance to protect my property they denied the claim costing me 7k in damages. I will never use uhaul again.

Rating:

1.0

Very poor customer service refused to take a split payment when needed truck longer and said if I didn't get all the money in one payment form they would report the truck stolen. Just poor customer service.

Rating:

4.0

The only thing I was not happy with is that the windshield was terribly dirty.

Rating:

1.0

Pulled return lane waited 10 minutes no one came. Found an employee sitting in a U-Haul truck in front of me and asked for assistance he said go inside. No one was inside for 30 minutes. Unhooked the trailer and took photos. Brought paperwork inside and the same employee that had been in the truck was now in the office. I gave him my paperwork and he said he'd “check me in” and i could go. He never did check the trailer in. U-Haul called me days later to inform me trailer was never returned and would be reported stolen.

Rating:

5.0

Facility seemed very secure, appreciated the option to drive in when weather was not agreeable. Allowing a month to month rental (instead of long term contract) was especially helpful as I was not sure how long I needed to rent a unit. Initial rental was quick and easy, ongoing rental payments conveniently made on line. Move out took about 30 seconds--much easier than expected. Thank you!

Rating:

5.0

Salesperson at time 8/13 around 11am was extremely kind and helpful during our time of stress.

Rating:

5.0

The staff was very helpful, thank you very much

Rating:

5.0

Ames unit employees are always so kind and willing to assist with our reservations and questions. Great experience and make our life better!!! Thank you

Rating:

5.0

Great service at both pickup and return. Prompt, friendly and efficient.

Rating:

1.0

They did not have a truck ready and then asked me to walk behind the warehouse to move other vehicles to get to mine. Gas was literally on E.

Rating:

5.0

We used the Uhaul storage in Ames, Iowa to store my son's belongings over the summer when he was not in school. The storage unit was clean and temperature controlled. It was easy to unload/load when needed.

Rating:

5.0

Nothing at all

Rating:

4.0

Limited parking. The trash people leave in the "free" pile near front entrance was disgusting. Don't allow people to leave anything behind. Otherwise, nice facility.

Rating:

4.0

Had problem loading pictures of the truck on your app.

Rating:

5.0

I’ve Used the facility on Duff for the past 3 years to store and Move my daughters items in and out of Dorm/Apartments.they have been helpful and respectful. The place is always clean.

Rating:

2.0

The people hanging out at night the go in to use the bathroom. I would not go at night. There was always broken glass in the parking spots. Also the weekend after the college move the trucks took up all but 3 spots so it made moving limited.

Rating:

4.0

One of the wheels had a terrible rust on it. I was worried that it could have failed while going down the road.

Rating:

4.0

A little Confusing on return but workers were very busy. Very friendly!

Rating:

4.0

Very quick and easy drop off.

Rating:

5.0

They worked with me when i had issues. My grandfather passed away unexpectedly and they worked with me to get a card to get in because i lived out of state and worked with me to clear it out while out was out of state and had been short on money. Its been a rrally hard time for me so i really appreciate the stress they took kff of my shoulders

Rating:

3.0

Wait time was long--not enough people working the desk. Some of the staff didn't seem especially knowledgable. That said, the staff was friendly and the person who finally wrote up my order was helpful and accommodating. But the price for my 10' truck for a local rental was exorbitant. It was advertised for $19.95 but the milage charge and insurance added up to $70 and that is after the staff reduced by estimated milage to try to lower the price. $1.19 per mile as an add-on charge when I'm paying for the gas is outrageous.

Rating:

1.0

I reserved a one-way uhaul. When I got to my location, the Uhaul people told me that this location (the only one within 60 miles of any others) was full and not accepting returns. The last four times I've rented from uhaul, they've tried to put something shady over on me(overcharged once, a second time an employee tried to refund an incorrect charge through shady means, which didn't work and ended up costing me money and then someone screaming at me on the phone that the drop off location is only a “preferred” option, despite the fact that no other return facility was in the area). We also rented a storage location for nearly a year). This last issue is my last interaction with Uhaul. I'll be communicating my experience to anyone who will listen and will likely never use your manipulative company ever again.

Rating:

5.0

Originally wanted to charge me for mileage, had to explain that I had to pick up in a different town 30+ miles away, (that's gotta get fixed, btw) worker at the drop-off site corrected this error, but it shouldn't have ever happened, let's get our stuff together, should say on the message that I had extra mileage, not have to take my word

Rating:

2.0

Eight hours after drop off, had not received email receipt U-Haul employee had promised when I dropped off. Returned to U-Haul to complete drop off a second time in order to get receipt.

Rating:

3.0

Better customer service

Rating:

5.0

This location was very busy because college students were returning equipment, they were very helpful

Rating:

4.0

Turned the equipment vack on tge first day. They did not check it in and thus charged 2 days and onky used it one day

Rating:

5.0

This is an excellent storage facility. We used it over the summer to store my daughter’s apartment furniture. Very easy to move in and out. Great experience.

Rating:

5.0

The worker did the best he could and as fast as he could. However, this location was severly understaffed.

Rating:

3.0

Eli had great customer service.

Rating:

5.0

Great facility!

Rating:

1.0

The slowest worker that U-Haul must have had available was the guy who was chosen to work the front desk Saturday afternoon, August 5th. This gentleman was in no danger of ever catching a speeding ticket for working too fast as the line of people waiting for service grew like a tumor. In addition, it never dawned on him that maybe he should direct customers who may be returning equipment, to do so behind the store so they weren't unnecessarily waiting in line. Luckily, a nice, younger woman with glasses working at this location came into the lobby before several of us waited any longer and mentioned that if anyone had returns, that they "could park their equipment out back and leave the keys in the vehicle". Big thanks to her! As for the several male employees who walked through the U-Haul lobby with the ever-growing line being obviously apparent, maybe take a customer service lesson from your lady colleague. That's why the saying, "never send a man to do a woman's job" still stands to this day. You dudes who didn't do anything to direct the "traffic" sincerely suck--way to go. As for the guy in the back lot of this location with the long hair (don't know his name) you are cool as shit and thank you for your help. I appreciate you and your sympathy and you are not included in the "dudes" of the above statement. As for the entire U-Haul experience this "go-around", I hope to never have to use this company again--we'll see.

Rating:

5.0

I ordered 1 box and realized that we would need a second one. Was able to get it delivered on a Sunday. Both boxes moved easily to storage and to new apartment within a week! Also hired moving helpers with both moves and that was so helpful. Website and wait time on the phone can be a challenge but all worked out in the end.

Rating:

5.0

Temperature controlled, cart corrals, indoor parking spots, bathrooms and cold high pressure water fountains on every level, good working elevator, and some windows to look out into the parking lot from. It has just about everything I could ask for. I did find the hours inconvenient. Since I work nights I really would have appreciated the facility opening at 6:00am instead of 7:00am.

Rating:

5.0

Great service friendly people

Rating:

4.0

Consider making the terms of renting more prominent in U-Haul’s website. The distinction between “reserving” a unit and actually renting one is vague and not readily apparent. I had to burrow into FAQ’s rather than access clarification in the reservation process to fully understand the limitations of a reserved unit. To secure a unit for sure I wound up renting it 2 weeks before actually needing it and then renting an extra month without the ability to get a pro-rated refund. Disappointing.

Rating:

3.0

Reserved a truck online. Went into the store to pick it up and there was a very long wait to get the truck.

Rating:

3.0

Have a better online check in process. I shouldn't have to repeat the same information online and in person. Also if emergency contacts are optional online they need to also be optional in person.

Rating:

4.0

I drove less than 4 miles and was charged for 2 gallons of gas. I know the U-Haul doesn't get good gas milage, but 2 miles a gallon seems extreme.

Rating:

5.0

I love using U-Haul the people that work for you. All are fantastic.

Rating:

4.0

I had to drive 80 miles to pick up my truck. I'd requested it a month early and I live in a city with several uhaul locations. It's absolutely ridiculous that I have to spend 3 hours the day before a move to pick up a truck. There has to be a better system in place. You shouldn't be taking advantage of customers because you're one of the cheapest and most convenient business for moving.

Rating:

1.0

Horrible communication

Rating:

4.0

I made a reservation online and when I tried to get my truck by doing the “pick up my truck” option online through my account, but it wouldn't work. I had to go inside to get a different truck. Overall I got what I needed, but it was a little inconvenient when I thought I could just pick up the truck and head out.

Rating:

5.0

Fast and friendly service!

Rating:

5.0

Spray some fabreze inside the vehicle to freshen up the smell inside.

Rating:

4.0

Wardrobe boxes were out of stock; need better communication on available in future. We had to get them credited when they didn't arrive in time for our needs.

Rating:

5.0

Good tires pulled straight and quick smooth check in and out process. Great Service.

Rating:

5.0

I have not seen the storage unit yet, but cannot submit this review without clicking something; Staff was excellent -- personable, knowledgeable, helpful. Deepest appreciation to Eli and Tasha!

Rating:

5.0

Went above and beyond with our transfer to a storage unit. Very professional and courteous. Would highly recommend our Ames, Iowa U-haul center.

Rating:

5.0

Thanks fir great services!!

Rating:

5.0

Ryan was an amazing help for my move. Worked with us for multiple hours to figure out the best deal and most cost effective way to move all my stuff.

Rating:

4.0

good job

Rating:

5.0

Everyone was kind and very helpful, it was my first time renting a storage unit. Would definitely rent again from UHaul.

Rating:

2.0

First rented us a locker with was still occupied. Unable to fix the problem until the next morning. Which meant we had to take contents back to our vehicle.

Rating:

1.0

My unit was broken into and I had to file a police report. Secure isn’t a word to use for this place. Highly - no, EXTREMELY UNSATISFIED AND I WILL NEVER EVER EVER EVER RECOMMEND THIS PLACE TO ANYONE

Rating:

5.0

There was some last minute changes and decisions had to be made. U-Haul worked with me and made it less stressful and more convenient . I really liked the professionalism and the ability to make things happen in my time frame.

Rating:

5.0

One of the employees smelled like he been drinking all day

Rating:

2.0

I told them to cancel my lease and now I have a big bill

Rating:

1.0

Moved out day after thanksgiving. Storage had been broken into and several things missing. Called office and reported this, was told I’d be called back by mgmt. Called several times again and either no one would pick up or I was told same thing. Never received callback and kept being billed for months for unit.

Rating:

5.0

Very friendly manager

Rating:

5.0

Hey, I’m not moving out of unit 1001. I know I am late with the payment but I will get it to you this next week. Sorry for the delay and inconvenience but I assure you I will pay the rent for 1001! Thanks Jodi jones

Rating:

5.0

Local agent was willing to work with us to accommodate our needs. We appreciate it.

Rating:

5.0

Ames Iowa storage unit employees go above and beyond to help in anyway possible great bunch of guys you have at this location.

Rating:

4.0

When I disarmed my unit. It says a different name. Then when I got up to my unit I opened the door and the alarm went off. I made sure the email said the unit I was at it was.

Rating:

2.0

Location refused to weather treat ground by storage facility creating a severely dangerous loading and unloading conditions. Loading location in slight incline and so severely iced over, it was INCREDIBLY DANGEROUS. “We don’t have enough salt” but they didn’t even salt in front of their office doors let alone the storage facility where people are risking their belongings and safety. I marked that the no on “we’re the staff friendly and helpful?” What I want to add here is - Great associates, rude management. Unwilling to work around weather conditions and made no safety accommodations. Facility was clean and the young man who checked me in was nice - deserves a raise having to work with that manager of his.

Rating:

5.0

The customer service was great!! They helped us in every step along the way. Very knowledge, friendly, and helpful!!! Great team work!!!

Rating:

5.0

The only trouble we had was our own fault, for not reading the access directions thoroughly enough. Our second visit went perfectly.

Rating:

5.0

I hadn't planned to have a unit for as long as I did, but always trusted my things to be there when I wasn't. Facility is very convenient, and if I ever need a unit in the future, I plan to return.

Rating:

5.0

Staff is amazing and will go above and beyond for you. Highly recommend.

Rating:

3.0

For whatever reason, they use the docks at the storage facility to park extra trucks, making it difficult to get in to load or unload. Also, they do not clear the snow and ice from the loading area. The staff was very helpful with any questions or problems we had.

Rating:

3.0

I was supposed to receive a free lock for booking online. When I got to my unit with my items and got the unit open there was no lock so I had to place my items in the unit unsecured and go buy a lock then come back and secure the unit.

Rating:

4.0

I had an issue where the staff assigned me a storage unit and when I went up there were already locks on it and they weren't mine. I had reserved a 2nd floor storage unit back in October for move in Dec. 1. I had already unloaded items and was on second floor. I had to call the office and they said I had to come back in. I told them I am not coming back in the office I have already unloaded my stuff. There were no storage units in the size I wanted left on 2nd floor so I had to move up to 3rd floor. I was not super happy as I again reserved this in October. The staff was friendly but this was an inconvenience.

Rating:

4.0

Great customer service. The individuals who helped me were very nice to me and help me in everything. They also answered all my questions efficiently and thoroughly.

Rating:

5.0

Staff was friendly and site was clean. The staff was always busy so getting ahold of them by phone could be frustrating since after around 7 rings it automatically transferred me to the 800 #. Lighting is in the hallways of the storage unit, not in the units themselves. This was extremely frustrating because they are set on a timer and are motion controlled. So when I was working in the unit and the lights went off I would have to work my way out of the unit and then run and dance around until the lights came on again. Other than those 2 things it was a very pleasant experience. I will not hesitate to use the service again if needed as well as recommend the storage units to others.

Rating:

2.0

Only one person working. Long wait to get in unit. Trucks stored at the loading dock made us have to unload down a steep step instead of where we should have. Injured my knee trying to unload because of this. Pretty sure I’m going to need medical attention. Hope the swelling goes down so I don’t have to go to the doctor. Just wish you wouldn’t store empty trucks at the dock.

Rating:

5.0

Great service and helpfulness! We do appreciated all of your assistance! Polly Gilbert

Rating:

5.0

This was our first time using UHaul storage and we were very pleased. We qualified for a free first month and that was extremely helpful. Our son had just moved to Ames and needed somewhere to store his belongings while apartment hunting. The staff were all very helpful and the facility was clean, safe, and well lit. We will definitely use them again.

Rating: