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Deborah FCustomer Reviews for U-Haul Moving & Storage of Ames
Testimonials From Recent Customers
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Great service! Thanks for the help getting it hooked up - I basically just watched and it was all hooked up for me!!
Paul SNo recommendations for improvement. The staff were helpful and knowledgeable regarding the equipment and rental process. They made it and easy and smooth pickup experience with no issues whatsoever.
THOMAS HCSR was helpful and everything went smoothly.
NATHAN GJaylen was very helpful, polite, and very knowledgeable when we picked up the trailer.
SANDRA OHelpful and friendly
Salamata I | First ImpressionsI had a bad experience with the way I was billed. I had used the vehicle only for 2 miles but was charged $6 for fuel cost. The error was on the dealer side that they didn't check the fuel at the time they had given me the vehicle and unnecessarily charged me for the difference in fuel. I did call the dealer and mention this but they did not do anything about it. The distance I drove was clearly visible on the odometer and I did not keep the engine running idle at any point of time but was still surcharged for the fuel.
Kevin JUnits are clean and secure and the facility is warm in the winter and cool in the summer. The location is convenient and I always felt safe picking up or dropping off stuff.
JEREMY K | Overall ExperiencePlease make sure all rented equipment is in the vehicle rented. The store crew was quick to get the missing items I rented on the truck.
Jody HTruck was perfect size. My entire family thought I got too big of a truck until we filled the truck full.
HARLEY WFriendly, helpful team working there. Proximity to WalMart was helpful.
RODNEY SVehicle had very little fuel when picked up....had to drive right to gas station to put fuel in....feel like truck should be full at rental!!! Truck was dirty. could hardly see out of windshield at pick up.
MICHAEL KWe had a fantastic experience at the UHaul in Ames on Duff Ave! The checkout process was a breeze! We were in and out in about 5 minutes! The staff was really friendly and the truck was very clean! I give them an A+!!
CHAD NWe reserved a 26 ft truck for 4 days and when we arrived at the location to pick up the truck it was not ready for pickup. It was located in the back, covered in snow and ice and had not been cleaned off or warmed up. We had to walk to the back of the location and help clean off the struck and start it to warm it up. We then returned the truck 1 day early were not compensated for it.
GLENN MProfessional and friendly! Very easy to deal with and helpful. Very satisfied.
Shawn ZI am thankful
ABDULWALIYI MThe staff were EXCELLENT
John IExcellent service. They met me outside, assisted in unhooking the trailer, and meet the drop off super simple. Well-trained staff and were very customer service friendly.
SCOTT HUse email notifications instead of texts - looks like scam texts. Allow multiple stops in your travel plans. Barely had enough milage given to make it worth it but still had to spend extra to cover the final ~50 miles. Would be nice to be able to acknowledge going to extra milage for an additional fee upfront etc.
Ryan KGreat place
JAMES MAlways very helpful, courteous and professional.
RICHARD BOnce again the service was excellent! Staff was extremely helpful and friendly! The process was quick and easy, we'll be back again, thanks!
CURTIS CThank you for the help?
ANDRES HUhual representative was great and very helpful
BRIAN WDid overnight drop.
MATTHEW PThe young man that helped me rent and return the trailer was professional and courteous!
ELIZABETH WHave the correct truck ready to go at the time of pickup.
MARK WWould love to see this place have bigger parking and return area. There are a lot of small tight turning areas.
SHURLENE MImpressed at the young adults knowledge and thoroughness. She made the check out and check in easy as pie. I will be renting from her again.
Sarah GAll great, We use it to store our tailgating supplies. This year with the late games, we were unable to put our item back after the games.
Brian T | Overall Experiencegrumpy old guy receiving equipment, wasn't greeted for about 5 minutes, took a long time to unhook and checkin. I expect better in Ames, has usually been a good store
SAMUEL BThanks for the great customer service. The employee that helped me deserves a pay raise. I worked for Ryder truck rental and leasing previously. I know how hard work this job is. He was helpful and answered any questions I had.
MICHAEL AIt was closed so your questions are irrelevant. The process was smother and the signs easier to find both because I had already figured some things out from the pickup process and because this was an actual store front. but the process was still slow and ridiculously cumbersome.
Holly BGreat service Very efficient Staff very helpful
JOHN MStaff member that assisted me had physical limitations which required me to assist with hooking up the trailer. Location was understaffed upon trailer return so I had to unhook it myself. Not a big deal, but it was a 6x12 so heavy.
PETER SThe staff was super friendly and helpful, this is the only location I’ll use!
JOSHUA KKeep your helpful staff at this location! Friendly, patient, and quick! Great experience.
Susan YFriendly guy who received the trailer. Easy to return and no waiting.
STEVEN BFast and easy pick up and return.
Michelle SThere was no windshield washer fluid and the front window was filthy. Everything else was great. Staff in Ames was great and very friendly.
Jocelyn BEverthing tours me rent the the truck was good.
WILLIAM BI had 2 units and emptied the smaller one. will be keeping the larger one. The units are great!
Harlan M | Overall ExperienceFirst time renting a van at this location. I submitted all the info via their website and upon arriving at the location, check-in was fast. Staff friendly.
Richard MThe door would hardly ever accept any ones cards so actually entering the building took a long as 20 minutes some days. Why would I want to get a unit from you guys if I can't get to it?
Anthony H | Overall ExperienceAt this location everything was fine. I would not want to drive that truck any longer than I had to. Similar to the last U-Haul I rented that didn't have brakes this truck had a very rough front end. I would tend to believe that little maintenance is done to these trucks.. please improve the driving safety of these truck before they go out on the road.
STEPHEN KThe staff was very friendly and easy to work with.
RONALD BThe last few days had not the best with a couple of staff .most of the employees would help if needed please call after 4 today
Barbara B | Overall ExperienceCaleb was very helpful during the return process, which was very welcoming after a 9.5 hour drive. Because of his efforts, my return process went smoothly despite some of the internal challenges regarding contract updates. That being said, since these things happen, Caleb made sure that everything was closed out cleanly and because of this experience, I would recommend Caleb and this U-Haul location to anyone wanting help getting a trailer/truck for moving.
SAMIR KGreat facility!
Franklin A | Overall ExperienceMy experience overall was pleasant and everyone was very patient and friendly. Equipment was immaculate. Problem: car tow dolly wheel straps both were cut too short to connect even after letting air out of the 03 Ford Taurus front tires. Road side was a few hours out. Smooth sailing the rest of the way.
JOSHUA SGive good directions on how to drive it! I couldn't figure out how to get the rear view mirrors to work!
JUDITH VSuper friendly!
Amie PI received help to attach my trailer to my car and to take it off. The equipment was working well, however one of the slots on the ramp to lock it was off kilter and took extra effort to engage.
BARBARA FGreat location. In and out fast and good trucks.
JOSEPH HLittle frustrating getting out of the parking lot, but everything else went well.
Eric BThe trailer was dirty, inside and out, probably from driving on a gravel road. An employee said that they have a faucet, but haven't bought a hose. With a Walmart across the parking lot, that's a poor excuse
PATRICK KLove the clean and simple
Brian T | Online Move InI love the convenience and peace of mind. The card reader to open the doors is a little finicky but it will eventually let you in.
Andrew C | First ImpressionsDidn't like the price going up halfway into the rental.
Jessica H | Overall ExperienceHighly professional and reassuring presentation. I know I can leave my belongings here without worrying about theft. The security is impressive.
Andrew C | First ImpressionsWonderful experience, will use next year as well
Karen G | Overall ExperiencePlenty of carts available. Adequate parking at the facility. Saw zero bugs and zero evidence of any pests of any kind. Great experience, will use them again.
DAVID B | Overall ExperienceEasy to access, very clean and cool, fair pricing.
Megan P | Overall ExperienceThere were signs of mold on a few items and the lock would stick sometimes. I had a hard time getting the entrance door to open now and then with my swiping.
Cynthia G | Overall ExperienceWe were very happy and the staff is great!
Joyce E | Overall ExperienceI thought that my storage unit was a little overpriced, but was happy with the cleanliness and how well lit it was!
Jana T | Overall ExperienceSuper helpful and nice!
Mallory T | First ImpressionsThe best Storage I’ve used in over a decade.
ALAN M | Overall ExperienceGreat facilty
Tom B | Overall ExperienceBest U-Haul in Iowa
TERRY S | Overall ExperienceThere are no lighting inside the storage unit itself, I should be able to access the unit 24 hours a day because it's a key code. The storage unit I was renting was $139 a month but over the years my RATE$ increased....I was never notified about this at all and was taken advantage of another reason I closed out my unit I left...
Jasen L | Overall ExperienceGreat employees good location
TERRY S | First ImpressionsWe had such a great move-in experience! Nice and easy. Everything went seamless. ¡Gracias!
Kristin J | First ImpressionsGreat friendly staff and helped get the correct size we needed for 4 months
Jessica H | First ImpressionsI was checked in by Jalen, he was incredibly kind and got me in and out quickly while making sure I understood exactly what to do and where to go. Once I got into my storage unit, it was clean and an easy process to move in my belongings with the free carts. I would recommend Ames U-Haul to anyone!
Hailey K | First ImpressionsPrice got a bit too high, but overall it was a nice storage option.
Andrew S | Overall ExperienceThe last time we rented (last year at this time), it was a long, challenging process. This year, it was very easy and quick. The person who helped us was excellent - friendly, helpful and knew what they were doing. He made all the difference. Great employee - take good care of him!
paul s | First ImpressionsThe facility was clean, and well maintained. The staff was always very pleasant and helpful. We would definitely use this facility again if needed.
Nancy C | Overall ExperienceTasha at the Ames iowa location is very helpful and friendly,I could say U-Haul is family
ANTHONY D | First ImpressionsI had terrible problems with book keeping. Paid monthly through my bank. Payments not credited to my account. Was told my bank checks were shredded with other returned mail. Spent a lot of time over many months trying to get them to fix the problem. New management came on board about two months ago and he helped me. He was helpful but up until his artival I was not getting any service. However, records are still wrong and I continue to get past due notices and extra charges. I moved out on November 26 and I see this survey says December 6. I put everything in a PODS unit which was picked up at uhaul on 11-27 and shipped to texas. Clearly U-Haul has a problem with book keeping practices.
Cindy W | Overall ExperienceShould be able to get a prorated amount of money back if moving out mid month (or early).
Allison S | Overall ExperienceThe staff was very friendly and helpful. I was concerned about my truck fitting into the drive-in garage. The GM took me over to the facilities and had me test to see if my truck would fit and it did. Thanks for taking the time to do so, It was very much appreciated and helped in making my decision to have a storage unit at your facility.
JAMES K | First ImpressionsEmployee Ryan Dunn is an exceptional employee. And a real asset to u haul.he knew the ins and out like he had been working there his whole life. Very kind and very funny. And very professional at the same time. I was shocked that he was only a employee and not a manager already.
Benjamin B | First ImpressionsGracias
VALDIR C | Overall ExperienceAt the beginning of the rental I had asked to park a jh in the back of your lot for only a couple of days. It's was OK. Went back closet to time to make sure and was told no I couldn't. So I was lied to, that's why I left.
Samuel P | Overall ExperienceFacility seemed very secure, appreciated the option to drive in when weather was not agreeable. Allowing a month to month rental (instead of long term contract) was especially helpful as I was not sure how long I needed to rent a unit. Initial rental was quick and easy, ongoing rental payments conveniently made on line. Move out took about 30 seconds--much easier than expected. ¡Gracias!
Karin D | Overall ExperienceSalesperson at time 8/13 around 11am was extremely kind and helpful during our time of stress.
Tina G | Overall ExperienceThe staff was very helpful, thank you very much
Jody O | First ImpressionsAmes unit employees are always so kind and willing to assist with our reservations and questions. Great experience and make our life better!!! Gracias
Lauren B | Overall ExperienceWe used the Uhaul storage in Ames, Iowa to store my son's belongings over the summer when he was not in school. The storage unit was clean and temperature controlled. It was easy to unload/load when needed.
Pamela P | Overall ExperienceLimited parking. The trash people leave in the "free" pile near front entrance was disgusting. Don't allow people to leave anything behind. Otherwise, nice facility.
Jennifer S | Overall ExperienceI've Used the facility on Duff for the past 3 years to store and Move my daughters items in and out of Dorm/Apartments.they have been helpful and respectful. The place is always clean.
Rhonda L | Overall ExperienceThe people hanging out at night the go in to use the bathroom. I would not go at night. There was always broken glass in the parking spots. Also the weekend after the college move the trucks took up all but 3 spots so it made moving limited.
Erica C | Overall ExperienceThey worked with me when i had issues. My grandfather passed away unexpectedly and they worked with me to get a card to get in because i lived out of state and worked with me to clear it out while out was out of state and had been short on money. Its been a rrally hard time for me so i really appreciate the stress they took kff of my shoulders
angie f | Overall ExperienceThis is an excellent storage facility. We used it over the summer to store my daughter's apartment furniture. Very easy to move in and out. Great experience.
Douglas F | Overall ExperienceGreat facility!
reece b | Overall Experience