I had asked for a dolly and furniture mover but when we arrived to get the truck they were not in the truck. The business was closed so I had to use my phone to pick up the truck. We arrived at 8 AM for the 9 AM pickup time. After trying for nearly an hour with messages of a glitch on your end, I left a message for a call back. I got a call back after 10. We were finally able to get the truck and start loading at 11. I had to drive 20 miles to get a furniture mover. Your man, Joe, was very helpful, and saved the day.Garry P.
Shelby Oil Co
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Frankfort, IL 62896
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
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¡Tenemos la selección más amplia de la industria!
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Very helpfulBELINDA N.
The guys were very helpful when they heard I was trying to move on my own. They had the truck ready and they ensured the car carrier was onsite from another dealer to ensure there were no delaysBELINDA N.
It took me 14 hrs to get what should of taken 3 hrs blown tire's and bad battery that I had to replace my own self after being stranded hrs with no sleep so I ended up having to remove my own vehicle from the car dolly and driving to the closest Walmart and purchase a battery with my own money Uhaul road side services department assure me I would be reimbursed my money I was out only to return all of the equipment in better condition than I received it in when I took my equipment back to the bowling green Kentucky Uhaul service return area and the manager he told me he wasn't going to reimburse me the money I was out because it would cost his store money everything was documented by roadside service Department so after a lengthy discussion the manager agreed to return my deposit and the money I was out on the battery and now they are holding my reimbursement money from being returned to my credit card I will never use Uhaul in any form or fashion and I wouldn't recommend it to anyonejames H.
30 minutes after the pickup time of 9am we finally got to pick up the vehicle because the guy who handles it "had to run somewhere" knowing we had this reserved well in advance. And when he did get back he had no clue what he was doing .The truck inside cab was dirty and the back had brown stuff caked to the floor which we was later charged a cleaning fee for . Don't recommend picking up from this location unless you have to. They was very unprofessionalMarcus A.