Customer Reviews for Shelby Oil Co
(U-Haul Neighborhood Dealer)

226 comentarios

4319 State Hwy 37N   West Frankfort, IL 62896

(618) 937-1966

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(618) 937-1966

4319 State Hwy 37N
West Frankfort, IL 62896

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julio T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
3.0

I had asked for a dolly and furniture mover but when we arrived to get the truck they were not in the truck. The business was closed so I had to use my phone to pick up the truck. We arrived at 8 AM for the 9 AM pickup time. After trying for nearly an hour with messages of a glitch on your end, I left a message for a call back. I got a call back after 10. We were finally able to get the truck and start loading at 11. I had to drive 20 miles to get a furniture mover. Your man, Joe, was very helpful, and saved the day.

Garry P. 
Clasificación:
5.0

Very helpful

BELINDA N. 
Clasificación:
5.0

The guys were very helpful when they heard I was trying to move on my own. They had the truck ready and they ensured the car carrier was onsite from another dealer to ensure there were no delays

BELINDA N. 
Clasificación:
1.0

It took me 14 hrs to get what should of taken 3 hrs blown tire's and bad battery that I had to replace my own self after being stranded hrs with no sleep so I ended up having to remove my own vehicle from the car dolly and driving to the closest Walmart and purchase a battery with my own money Uhaul road side services department assure me I would be reimbursed my money I was out only to return all of the equipment in better condition than I received it in when I took my equipment back to the bowling green Kentucky Uhaul service return area and the manager he told me he wasn't going to reimburse me the money I was out because it would cost his store money everything was documented by roadside service Department so after a lengthy discussion the manager agreed to return my deposit and the money I was out on the battery and now they are holding my reimbursement money from being returned to my credit card I will never use Uhaul in any form or fashion and I wouldn't recommend it to anyone

james H. 
Clasificación:
2.0

30 minutes after the pickup time of 9am we finally got to pick up the vehicle because the guy who handles it "had to run somewhere" knowing we had this reserved well in advance. And when he did get back he had no clue what he was doing .The truck inside cab was dirty and the back had brown stuff caked to the floor which we was later charged a cleaning fee for . Don't recommend picking up from this location unless you have to. They was very unprofessional

Marcus A. 
Clasificación:
3.0

I think the training related to how to use a complete trailer an security measures could be highly improved. There is no check up list for that and it seems to be a very important point.

Ivan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN T. 
Clasificación:
2.0

don't charge people extra for gas when you filled up the tank prior to return.

eden L. 
Clasificación:
5.0

They were fantastic. Great service and very quick. They even helped us load the car on the dolly.

Melissa C. 
Clasificación:
5.0

Jason Shelby is extremely knowledgeable and helpful!!

Jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler T. 
Clasificación:
5.0

Very friendly. Checked in dolly and was out of there within 15 minutes. ¡Gracias!

Stewart H. 
Clasificación:
1.0

Could barely pull in and out of location, the truck was dirty inside and they charged us twice.

Austin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wallace T. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael H. 
Clasificación:
5.0

Always willing to help and friendly

Daniel S. 
Clasificación:
5.0

Jason and his team were EXCELLENT to work with. Very FRIENDLY and answered any questions I had.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
1.0

The agent that made my reservation made it later than what he told me. The rental took over an hour because they refused to process it on site. They told me the truck had 9/16 of a tank. When I got in it was on E. I called and informed your company and the person who dealt with it set the fuel level higher than it was in the truck. This was despite me sending him photographic evidence that the truck was on E. The entire experience was ridiculous and I will never be using your company again.

DARRELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
5.0

Very professional and helpful.

Candace S. 
Clasificación:
3.0

The truck was dirty in the back and the floor. Have it cleaned before renting it.

JANICE G. 
Clasificación:
3.0

The drop-off location was closed. It was a holiday weekend. Turned in rental on line. The location was easy to find on a state highway.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyle F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
3.0

El cliente no dejó un comentario.

George M. 
Clasificación:
3.0

The tires on the car hauler were bald, ended up wit 3 flat tires

DENNIS J. 
Clasificación:
1.0

I requested not to get the added insurance and was charged it anyway Scam

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

thelma G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

Easy as Pie.

CINDY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

billy R. 
Clasificación:
5.0

Cruise control!!!!!!!!

Douglas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

A+++ helpful and pleasent

Lexie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOIS B. 
Clasificación:
5.0

Mike @ Shelby and Sons was TERRIFIC with a capital letter "T". The vehicle was in excellent condition and he made the rental so easy, simple and worthwhile. As for the online Uhaul application...is horrible! Again, thanks to Mike's top notch customer service. Uhaul's online service app check in a nightmare yet, Mike was extremely knowledgeable, helpful to counter the frustration set forth by Uhaul! Uhaul online service needs to have tested the market prior to the initiation as the frustration are completely passed onto the end user ( the consumer). Highly highly suggest Shelby and Sons , Mike to have a customer service award from uhaul as he is top quality customer service all the way!

Rachel T. 
Clasificación:
5.0

Nothing, very pleased with service at Shelbys

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

This location was not open on Saturday for rental, or drop off.

Jon W. 
Clasificación:
1.0

No one answered phone when dropped off and was rude when finally got them.

Christopher B. 
Clasificación:
3.0

I did not have any issues with the truck itself. My issue was with the mobil check in. It would not accept a photo of the back my of my license. So what was supposed to make it easier did not! I have to go get help to rent the truck. The gas amount was incorrect also. So either the people running it wanted me to put more gas in it or they dont know how to read a gas guage!!

Tim C. 
Clasificación:
3.0

Over charged me on miles.and the number of days used also charged me for a larger truck than used.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
3.0

Did not have truck that I had reserved resulting in an extra trip and higher cost on my part

Casey G. 
Clasificación:
5.0

all was good no issue at all

Don A. 
Clasificación:
5.0

Very professional.

Liam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike O. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
3.0

Stop with the computerized stuff. Some people don't have access to the kind of technology required to do all your keycodes and such. It gets confusing. If there's an after-hours drop box, that should be sufficient. We WILL NOT be charged for an extra day just because we couldn't access the keycode prior to dropoff of key. The key and the unit are there. That should be sufficient.

Angela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
2.0

I would NOT recommend the Carrollton, IL office, they made a terrible mess making me regret using UHaul. Thank you very much to these guys, Shelby Oil, for getting it all straightened out.

Rhonda S. 
Clasificación:
5.0

n/a Great experience!

Mikala W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALNA Y. 
Clasificación:
4.0

The furniture pads were all soak and wet and had leaves on them! We could not use them.

NONA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
2.0

Truck wasn't clean,they wasn't ready for me .it took forever to get me checked in.was their at 8:30didn't get truck.until.9:40which I. Didn't.like .I should not have been charged so much .U need to make sure the locations are ready for people to pick up their truck .and charging me more money I had two days suppose to have had unlimited miles .so yes upset bout this rental .Truck was cleaned when returned it .gas was more than it was when I picked it up .

Sherry Lynn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett R. 
Clasificación:
4.0

Next time I'd just like to leave the keys n box and not to do a lot of picture taking .but thank you .

Sherry Lynn G. 
Clasificación:
5.0

Great place 1st class to deal with.

BRUCE W. 
Clasificación:
5.0

They went out of their way to accommodate us!

CHARLES L. 
Clasificación:
2.0

My issue was with UHaul not the location! I booked my truck over a month in advance. Then 2 days before pickup uhaul tries to give me a truck half the size! After calling to get that straightened out they confirm my truck and pickup location. Then the day of pickup I get a message with a completely different pickup location over 30 minutes away when the original location was just 5 minutes away! Way to suck at doing your jobs Uhaul! I will not recommend uhaul to anyone or ever use their service again! If it had not been the day I needed the truck when they changed everything making my move harder then I would have canceled and used another service.

Tyler H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY W. 
Clasificación:
5.0

Need to put trailer jack on the trailer to make it easier to hook up to truck!!

Gary W. 
Clasificación:
3.0

I was short the blankets. I paid for 12 and only received 8. I asked for a refund but never received it.

John P. 
Clasificación:
5.0

another amazing experience at Carbondale UAHUL. all employees were incredibly helpful and friendly. store was neat and orderly.

John Michael K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Micheal M. 
Clasificación:
1.0

EVERY UHAUL SCREWED US SO BAD! Over booking, paying way more for a smaller truck, not having any supply like they said they would. Not refunding me for stuff they didn't have!!! We will NEVER use U-haul again!!!! Everyone was so rude in cape uhaul and then at this location!

ZACH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken M. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul G. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pulina T. 
Clasificación:
4.0

Bad tire....right front. Couldn't go over 35mph with loaded trailer. State police told is to get off the highway. Side roads from southern Illinois to Chicago suck

DAVID M. 
Clasificación:
5.0

The truck was roughest riding vehicle and it was fairly new, low mileage. Needs better shocks or something. I would not want to go long distance with it. Seats were not comfortable, would not lean back a little.

LINDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
No se han enviado comentarios para esta ubicación.

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