Customer Reviews for Shelby Oil Co
(U-Haul Neighborhood Dealer)

255 reviews

4319 State Hwy 37N   West Frankfort, IL 62896

(618) 937-1966

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(618) 937-1966

4319 State Hwy 37N
West Frankfort, IL 62896

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DONALD H 
Rating:
1.0

Customer did not leave a comment.

LATOSHA H 
Rating:
5.0

Customer did not leave a comment.

CLIFTON P 
Rating:
5.0

Customer did not leave a comment.

Thomas E 
Rating:
4.0

Customer did not leave a comment.

Sandra P 
Rating:
4.0

Customer did not leave a comment.

Gloria B 
Rating:
5.0

Helpful and friendly

LISA B 
Rating:
3.0

Location? Location, Location. Otherwise, everything else o.k.

maxine s 
Rating:
5.0

Great experience, highly recommend UHaul and this location, THANK YOU!

Michael H 
Rating:
3.0

Customer did not leave a comment.

Tim C 
Rating:
5.0

Almost everything was great. But I had to call 10 times to get someone to answer the phone. Will still rent from them again.

PAUL C 
Rating:
5.0

Get corporate haul on same page as the stores. Corporate sent email saying tow dolly not available and the store had 3 in stock.

Roger M 
Rating:
5.0

I’ve never had a bad experience renting from them, either. They are very accommodating as well.

Rodney B 
Rating:
5.0

I rent a trailer about twice a month from Shelby oil They are perfect

RANDALL S 
Rating:
5.0

Thanks for the great service provided by Shelby. Thanks so very much.

john s 
Rating:
5.0

Jason was excellent! He made my truck rental so easy. He made sure my truck was located there instead of me going to another location , which was what u-haul had suggested. From the phone call to returning the truck , Jason made it so simple. I would highly recommend going to Shelbys for truck rentals !!

Denise R 
Rating:
5.0

Shelby is a great place to rent Uhaul

Thomas E 
Rating:
5.0

Again great people and great service!

Jjohnathan P 
Rating:
5.0

Excellent staff.

Thomas E 
Rating:
5.0

Customer did not leave a comment.

Charlie T 
Rating:
5.0

They were closed on return date

Teresa E 
Rating:
2.0

Wouldn’t get up to check in the trailer…wouldn’t get off his phone. Not recommended.

Thomas E 
Rating:
5.0

Customer did not leave a comment.

Curtis C 
Rating:
5.0

Great experience

Clarence B 
Rating:
3.0

Nothing. I won’t be back.

Kevin P 
Rating:
5.0

Customer did not leave a comment.

GARY K 
Rating:
5.0

Nothing everything was great

JUDY K 
Rating:
5.0

quick, easy, and friendly service

Lena M 
Rating:
5.0

Bad Service with movers. Need to remove them from your website.

Kathryn A 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Customer did not leave a comment.

LISA E 
Rating:
4.0

Customer did not leave a comment.

Julio T 
Rating:
5.0

Customer did not leave a comment.

Craig L 
Rating:
3.0

I had asked for a dolly and furniture mover but when we arrived to get the truck they were not in the truck. The business was closed so I had to use my phone to pick up the truck. We arrived at 8 AM for the 9 AM pickup time. After trying for nearly an hour with messages of a glitch on your end, I left a message for a call back. I got a call back after 10. We were finally able to get the truck and start loading at 11. I had to drive 20 miles to get a furniture mover. Your man, Joe, was very helpful, and saved the day.

Garry P 
Rating:
5.0

Very helpful

BELINDA N 
Rating:
5.0

The guys were very helpful when they heard I was trying to move on my own. They had the truck ready and they ensured the car carrier was onsite from another dealer to ensure there were no delays

BELINDA N 
Rating:
1.0

It took me 14 hrs to get what should of taken 3 hrs blown tire’s and bad battery that I had to replace my own self after being stranded hrs with no sleep so I ended up having to remove my own vehicle from the car dolly and driving to the closest Walmart and purchase a battery with my own money Uhaul road side services department assure me I would be reimbursed my money I was out only to return all of the equipment in better condition than I received it in when I took my equipment back to the bowling green Kentucky Uhaul service return area and the manager he told me he wasn’t going to reimburse me the money I was out because it would cost his store money everything was documented by roadside service Department so after a lengthy discussion the manager agreed to return my deposit and the money I was out on the battery and now they are holding my reimbursement money from being returned to my credit card I will never use Uhaul in any form or fashion and I wouldn’t recommend it to anyone

james h 
Rating:
2.0

30 minutes after the pickup time of 9am we finally got to pick up the vehicle because the guy who handles it "had to run somewhere" knowing we had this reserved well in advance. And when he did get back he had no clue what he was doing .The truck inside cab was dirty and the back had brown stuff caked to the floor which we was later charged a cleaning fee for 😠. Don't recommend picking up from this location unless you have to. They was very unprofessional

Marcus A 
Rating:
3.0

I think the training related to how to use a complete trailer an security measures could be highly improved. There is no check up list for that and it seems to be a very important point.

Ivan M 
Rating:
5.0

Customer did not leave a comment.

Ted F 
Rating:
4.0

Customer did not leave a comment.

CAROLYN T 
Rating:
2.0

don’t charge people extra for gas when you filled up the tank prior to return.

eden l 
Rating:
5.0

They were fantastic. Great service and very quick. They even helped us load the car on the dolly.

Melissa C 
Rating:
5.0

Jason Shelby is extremely knowledgeable and helpful!!

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Tyler T 
Rating:
5.0

Very friendly. Checked in dolly and was out of there within 15 minutes. Thank You!

Stewart H 
Rating:
1.0

Could barely pull in and out of location, the truck was dirty inside and they charged us twice.

Austin M 
Rating:
5.0

Customer did not leave a comment.

Wallace T 
Rating:
5.0

Customer did not leave a comment.

michael h 
Rating:
5.0

Always willing to help and friendly

Daniel S 
Rating:
5.0

Jason and his team were EXCELLENT to work with. Very FRIENDLY and answered any questions I had.

Timothy G 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

dale k 
Rating:
5.0

Customer did not leave a comment.

Casey M 
Rating:
5.0

Customer did not leave a comment.

Julie T 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
1.0

The agent that made my reservation made it later than what he told me. The rental took over an hour because they refused to process it on site. They told me the truck had 9/16 of a tank. When I got in it was on E. I called and informed your company and the person who dealt with it set the fuel level higher than it was in the truck. This was despite me sending him photographic evidence that the truck was on E. The entire experience was ridiculous and I will never be using your company again.

DARRELL M 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Customer did not leave a comment.

STEVE J 
Rating:
5.0

Customer did not leave a comment.

Anthony K 
Rating:
5.0

Very professional and helpful.

Candace S 
Rating:
3.0

The truck was dirty in the back and the floor. Have it cleaned before renting it.

JANICE G 
Rating:
3.0

The drop-off location was closed. It was a holiday weekend. Turned in rental on line. The location was easy to find on a state highway.

Gary W 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Lyle F 
Rating:
3.0

Customer did not leave a comment.

Helen C 
Rating:
5.0

Customer did not leave a comment.

TERRY P 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
3.0

Customer did not leave a comment.

George M 
Rating:
3.0

The tires on the car hauler were bald, ended up wit 3 flat tires

DENNIS J 
Rating:
1.0

I requested not to get the added insurance and was charged it anyway Scam

JAMES P 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Customer did not leave a comment.

thelma g 
Rating:
3.0

Customer did not leave a comment.

Charles T 
Rating:
5.0

Easy as Pie.

CINDY F 
Rating:
4.0

Customer did not leave a comment.

Michelle E 
Rating:
5.0

Customer did not leave a comment.

Brendan S 
Rating:
5.0

Customer did not leave a comment.

billy r 
Rating:
5.0

Cruise control!!!!!!!!

Douglas W 
Rating:
4.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

A+++ helpful and pleasent

Lexie M 
Rating:
5.0

Customer did not leave a comment.

LOIS B 
Rating:
5.0

Mike @ Shelby and Sons was TERRIFIC with a capital letter "T". The vehicle was in excellent condition and he made the rental so easy, simple and worthwhile. As for the online Uhaul application...is horrible! Again, thanks to Mike's top notch customer service. Uhaul's online service app check in a nightmare yet, Mike was extremely knowledgeable, helpful to counter the frustration set forth by Uhaul! Uhaul online service needs to have tested the market prior to the initiation as the frustration are completely passed onto the end user ( the consumer). Highly highly suggest Shelby and Sons , Mike to have a customer service award from uhaul as he is top quality customer service all the way!

Rachel T 
Rating:
5.0

Nothing, very pleased with service at Shelbys

John R 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
3.0

Customer did not leave a comment.

Gregory P 
Rating:
5.0

Customer did not leave a comment.

Charles J 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

This location was not open on Saturday for rental, or drop off.

Jon W 
Rating:
1.0

No one answered phone when dropped off and was rude when finally got them.

Christopher B 
Rating:
3.0

I did not have any issues with the truck itself. My issue was with the mobil check in. It would not accept a photo of the back my of my license. So what was supposed to make it easier did not! I have to go get help to rent the truck. The gas amount was incorrect also. So either the people running it wanted me to put more gas in it or they dont know how to read a gas guage!!

Tim C 
Rating:
3.0

Over charged me on miles.and the number of days used also charged me for a larger truck than used.

Randy R 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
3.0

Did not have truck that I had reserved resulting in an extra trip and higher cost on my part

Casey G 
Rating:
5.0

all was good no issue at all

Don A 
Rating:
5.0

Very professional.

Liam M 
Rating:
5.0

Customer did not leave a comment.

ELLEN B 
Rating:
5.0

Customer did not leave a comment.

mike o 
Rating:
5.0

Customer did not leave a comment.

jack R 
No reviews have been submitted for this location.

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