This location had terrible customer service. We had come to this location with a reservation guarantee and they did not have any closed trailers at all. The worker was rude and bluntly asked what we expected him to do. ??? There is one service uhaul provides so probably what I wanted was the trailer I reserved. The onus of solving this issue should not be on the customer. Before making a reservation guarantee, perhaps have the worker check to see if there is any trailer in sight. If not, maybe try calling the customer before they drive way out of their way to come pick up the trailer (this was the second failed reservation guarantee of the day- the first was at another location). Instead of our $30 trailer reservation, we ended up with a uhaul van that cost $96.52 after the mileage charge, which would not have happened if the guaranteed trailer was available. We also had to drive our vehicle behind the van for the duration of our move in day, incurring even more out of pocket costs. Additionally, the two failed "reservation guarantees" from two different uhaul locations put us two hours behind schedule for our move in day activities and scheduled furniture pick up.
URIAH A
Westlake Storage Solutions Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Thousand Oaks, CA 91320
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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This was the best drop off u-haul for us. People very friendly and helpful.
RUTH SExterior of truck was muddy. Didn’t really affect my experience, inside was a little dusty. Drivers lock didn’t work using a key, had to be locked by pushing the little knob down and could only be unlocked from the inside by either the passenger or by entering through the passenger door.
ALEC MBad attitude. No business acumen. Charge me, falsely for extra fuel and fuel service fee. I brought truck back exactly where I received it with regard to fuel load. Crooks. MF. I highly recommend going to another location. DH Westlake Village
DANIEL HI was overcharged on mileage and the receipt has an incorrect return time. I have exact address and GPS mapping of where i went. The initial check in with employee we estimated 30miles. I actually traveled 29. I would like our charge corrected. I called the office and the man said he couldn't help me.
MEAGHAN S