Customer Reviews for Westlake Storage Solutions
(U-Haul Neighborhood Dealer)

3,124 reviews

1467 Lawrence Dr   Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

(805) 778-1741

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 8 am–4 pm

Services at this Location:

Contact Us

(805) 778-1741

1467 Lawrence Dr
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 8 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was charged for two days. I went 40 minutes early because website said to have truck checked before hand. Lest lot about 11:40 & returned close to the same time next day. Paperwork showed when i left but showed agreed return time when, i believe, was truly less than 24 hrs. In the future i will work within The exact terms of our agreement to avoid any misunderstandings. Best

Maxwell Luper 
Rating:
5.0

Maybe have popcorn in office

Robert Winton 
Rating:
5.0

Customer did not leave a comment.

Eduardo Lopez 
Rating:
5.0

Customer did not leave a comment.

Harry Freeark 
Rating:
5.0

Better instructions on where to park. Dropped vehicle off before closing time but no one was there to check me out.

KAREN STAGER 
Rating:
5.0

Great staff. Opened on time, helpful, and knowledgeable.

Michael Wood 
Rating:
5.0

I only rent from this uhaul location. They are great.

David Mahn 
Rating:
5.0

Shane, was wonderful!

ruth stocking 
Rating:
5.0

Nothing to improve, I appreciate everything, thank you!

Joe Hecht 
Rating:
3.0

Customer did not leave a comment.

Jennifer Argabright 
Rating:
5.0

Service was great rental was clean

Miguel Campos 
Rating:
5.0

There's not much room for improvement at this branch. However, you might want to have your website direct customers to the closest U-Haul location to them when they ask. When I went to U-Haul's website initially, it directed me to a branch 15 miles away that cost me an extra day's rent because I couldn't get back from a trip in time to get there before they closed. The extra distance was just rude.

Steven Bilson 
Rating:
5.0

Customer did not leave a comment.

jerold oberle 
Rating:
5.0

No improvements needed, Great Customer Service and seamless transaction!

Eric Calima 
Rating:
3.0

Customer did not leave a comment.

Sheryl Monroe 
Rating:
5.0

Staff was very helpful and friendly

Gregory Longaker 
Rating:
3.0

Customer did not leave a comment.

William Mundy 
Rating:
5.0

Customer did not leave a comment.

William Wyckoff 
Rating:
4.0

This U-Haul operation has a bit of everything so one can find what he needs here. Congenial people working the reception area. The location is hard to find. It’s also spread over what seems to be 20 acres and is congested up front. Hard to find a parking place on arrival. This type of industrial park isn’t well suited for a big U-Haul operation. You have adjusted as well as possible but it’s still a bit of a mess.

Jeane Cash 
Rating:
5.0

Overall excellent! Good resources handy and excellent loaner moving equipment- dollys etc.

Ron Kasberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Bugg 
Rating:
5.0

Customer did not leave a comment.

Thomas Thompson 
Rating:
3.0

Customer did not leave a comment.

Robert Hickman 
Rating:
2.0

Reservation was made online to pick up the vehicle in Santa Paula- - 2 days after reservation, we were notified that it would not be available there and that we would have to pick it up in Thousand Oaks (took time of 2 people and gas money). - They did allow us to pick up the truck on Friday rather than the Saturday reservation at no additional charge, but that too had it's own logistical challenges - We returned the truck a day early at the destination location, but did not receive any credit back - We returned the truck at the destination location with more fuel than we picked it up with and did not receive any credit back.

Bertha Edwards 
Rating:
4.0

Nice selection of vehicles to choose from. Friendly staff. Able to secure a van on the same day I needed it.

Carol Matthews 
Rating:
5.0

Customer did not leave a comment.

Michael Eschenberg 
Rating:
4.0

Can't improve when it's good business. ÷]

Giovanna Razo 
Rating:
5.0

Customer did not leave a comment.

RoxAnn Lewis 
Rating:
5.0

Thank you for your business

mikhail simonyan 
Rating:
4.0

Thanks

Donald Degraw 
Rating:
4.0

There was only one employee working and he stated that there were usually two. It was a busy Saturday morning and prior to when we arrived the server had gone down so we had a bit of a wait. He did process customers thru pretty quickly.

ERIC ALBLINGER 
Rating:
1.0

1. My reservation was made online for 8:00 am on 2/18/2024. The office was not opened until 8:12 am. 2. I had ordered a utility dolly. It was not available. I was provided with an appliance dolly at no charge. 3. The gas tank was EMPTY. A Warning Message stated "0 MILES LEFT UNTIL TANK IS EMPTY". I was told the tank was half full and to return in that way. 4. Water had leaked into the attic space. 5. I was NOT credited for the 42 miles of gasoline that I was remaining in the tank, and was charged for 100 miles as stated on my reservation instead of the actual distance of 96 miles. 6. I will not be using this location again.

Grant Gower 
Rating:
5.0

Customer did not leave a comment.

Jeronimo Gil 
Rating:
4.0

Customer did not leave a comment.

Teresa Williams 
Rating:
5.0

professional & help staff. over all a great experience

Candido Tom Sanchez 
Rating:
5.0

Customer did not leave a comment.

terri Janel 
Rating:
5.0

Customer did not leave a comment.

Vitaliy Greben 
Rating:
3.0

Everything was good but I reserved at Astor cal Newbury park and without any communication my reservation has been transferred to Lawrence location.

SHRAVAN Peddi 
Rating:
4.0

Customer did not leave a comment.

Robert Casanova 
Rating:
4.0

I was pleasantly surprised with the service after reading reviews less favorable, staff was great, speedy process and no complaints.

robert appleford 
Rating:
5.0

Customer did not leave a comment.

Neal Gold 
Rating:
5.0

Customer did not leave a comment.

Gregg Rio 
Rating:
5.0

The brakes on the truck sucked. Definitely felt like every stop was later than I expected

Christian Press 
Rating:
5.0

None

Marty USKALI 
Rating:
4.0

Customer did not leave a comment.

Terrence Theobald 
Rating:
5.0

Customer did not leave a comment.

Hugo Caballeros 
Rating:
5.0

Customer did not leave a comment.

Maria Morris 
Rating:
5.0

Excellent customer service!!!

KAREN STACY  |  Overall Experience 
Rating:
5.0

Thank you everything was wonderful!

Joe Hecht 
Rating:
4.0

Customer did not leave a comment.

Michael Cause 
Rating:
5.0

Customer did not leave a comment.

Janet Tabaka 
Rating:
4.0

Some issues with the brake line and the wheels of the truck

DONALD ANESSI 
Rating:
5.0

Kind & helpful

Tracey WILSON 
Rating:
5.0

Excellent service on both ends of our move! Would highly recommend!

Tiffany Ornelas 
Rating:
5.0

Service was amazing, you're the best

Carla Garcia 
Rating:
3.0

Operator on phone Los quoted me cost of mileage. When I arrived to get truck they simply gave me keys, did not confirm or go over any details. Price per mile was three times what I was told…point is the bill was way more than I had calculated based on my phone call with U-Haul. The in store person did not go over details…then when I called location after to question he basically told me it was my fault, offered no help, then finally gave me a # to call

Richard Dougherty 
Rating:
4.0

Customer did not leave a comment.

Edwin Park 
Rating:
5.0

Customer did not leave a comment.

Alexander Hartman 
Rating:
5.0

Customer did not leave a comment.

Jay Pisharath 
Rating:
5.0

I would highly recommend this facility call my automatic

Doug Honaker 
Rating:
4.0

Great service even in the rain!

Jerry Albritton 
Rating:
5.0

Jennifer did such a good job with help me organizing this move I felt the stress evaporate. She deserves a promotion.

Joseph Woods 
Rating:
5.0

It was easy.

Bruce Minnich 
Rating:
5.0

Customer did not leave a comment.

rich hallack 
Rating:
5.0

James was so helpful, especially in assuring me I could get the truck that I needed on the date that I needed it. Really helped make a stressful situation much less so. Thank you James!

Jill Hough 
Rating:
5.0

Customer did not leave a comment.

Tracy Van Fleet 
Rating:
5.0

Customer did not leave a comment.

Silvana Derrico 
Rating:
5.0

This location was great but the vacuum store I orignally picked was a train wreck. No one knew what was going on - my truck was double booked so I had to go to anotehr location - cost me 2 hours of time - total shit show!

David Callis 
Rating:
5.0

The staff was very helpful. The place is clean. Highly recommended!

Tracy Van Fleet  |  Overall Experience 
Rating:
1.0

Make sure there is gasoline in the rental before you rent it. I ran out of gas before I could get to a gas station causing me added mover cost and time. They asked me to put $25 in gas in the truck and I would be reimbursed, but of course I wasn’t.

VINCENT CRANDON 
Rating:
3.0

Super friendly and helpful!

Pamela Perlmutter 
Rating:
5.0

Customer did not leave a comment.

Liep Tan 
Rating:
5.0

Great everything.

Paul Burger 
Rating:
5.0

Customer did not leave a comment.

Dennis Luc 
Rating:
5.0

Customer did not leave a comment.

Charles Richards 
Rating:
5.0

Customer did not leave a comment.

molly bauer 
Rating:
5.0

Great service, lady on ordering was Excellent

LEONARD FULLER 
Rating:
5.0

Same as the pick up location.

Howard Jann 
Rating:
5.0

Customer did not leave a comment.

Lawrence Sweeney 
Rating:
5.0

Customer did not leave a comment.

Joe Cavazos  
Rating:
1.0

Alignment was off in the car, workers weren’t friendly, worker stated their was more miles on the car than there was, over charged for gas

Tanya Molina 
Rating:
4.0

Customer did not leave a comment.

Shaio-Wen WONG 
Rating:
5.0

Customer did not leave a comment.

Todd Davis 
Rating:
1.0

The Lawrence Ave location is dirty, disorganized and dark. All of their lights were off. The TV gave me no paperwork, asked for no signatures, and hooked up the trailer SO low, it dragged and bottomed out our entry trip. Who approved this office location? It’s a disgrace compared to the LA Ave, Simi location that I requested. It was embarrassing to have such a poorly attached trailer.

TIMOTHY COLEMAN 
Rating:
5.0

Nothing. You have a top notch rental location here!

Mallory Ham 
Rating:
5.0

The rep was well knowledgeable and provided great support

Peter Ngo 
Rating:
5.0

Customer did not leave a comment.

Lyndsey Stermer 
Rating:
5.0

Customer did not leave a comment.

Robert Whitlock 
Rating:
5.0

Not only is there always equipment available here, these staff is the main reason I come back. By far, best staff

Scott Linton 
Rating:
5.0

They are always great!!!!!!!!!!!!!!!!!!!!!!!

peter Berntsen 
Rating:
5.0

Customer did not leave a comment.

John Spach 
Rating:
4.0

The check in was not set up correctly, so I had to come back an hour later when the location opened (was supposed to be 24/7 pickup). Other than that, the employee that helped me check out in person and checked my truck back in at the end of the day were very helpful and made the rest of my experience much better.

Taylor Linn 
Rating:
5.0

Customer did not leave a comment.

ALAN HONG 
Rating:
3.0

Customer did not leave a comment.

Adam Gordon 
Rating:
5.0

friendly service. Good experience would recommend anyone

Eric Deakins 
Rating:
5.0

Shane gives the best customer service, always. We rent a lot. Love U-Haul

ruth stocking 
Rating:
5.0

Customer did not leave a comment.

BERTHA GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

DARREN CLAYPOOL 
Rating:
5.0

Not washed

John Barron 
Rating:
5.0

Good crew smooth operations

craig hermo 
Rating:
5.0

Kid working the desk was very helpful.

Javier Valdez 
Rating:
3.0

I dropped off after hours

KALIE HUEBNER 
Rating:
1.0

Lazy men in the very cluttered and disorganized office. Felt like I was interrupting their football game on tv. The seat adjuster didn’t work on the truck so I drove w my toes. It’s waayyy in the back of Newbury Park, and not very convenient. I’ll go to Agoura next time for better convenience and more professional service.

Donna Turner 
Rating:
5.0

It could not have been easier to obtain a unit, access the unit, and move out of the unit. Everyone in the office was friendly and helpful. I have done business with the company before, and will continue to do so whenever I have need of storage in the area. A+

Zach Pogemiller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHAEL WILLIAMS  |  Reservation 
Rating:
5.0

Excellent customer service

Stacy Sogn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN BOSSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy Jensen  |  Overall Experience 
Rating:
5.0

Our unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages They keep their storage units so dark and don’t have any pest control. They need to be held accountable for the damages done to my belongings. The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.

Cody Chapple  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONRAD NOLAN  |  Overall Experience 
Rating:
5.0

This place is awesome. The team is INCREDIBLY nice and super helpful.

Kristen Woerdeman  |  Overall Experience 
Rating:
5.0

The staff was always helpful. Great crew over there. Will definitely recommend to friends.

john F jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carles Scholler  |  Overall Experience 
Rating:
5.0

Love this place just wish had other options to be open other hours as well.

Tai ziatz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Klope  |  Overall Experience 
Rating:
5.0

great place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again

Patty Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Imbriale  |  Overall Experience 
Rating:
5.0

James and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.

Walter Schulz  |  Overall Experience 
Rating:
5.0

Great customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.

MARGUERITE STOUTHAMER   |  Overall Experience 
Rating:
5.0

Everything was great. Everyone working there was wonderful. Thank you for a great experience.

April Easley  |  Overall Experience 
Rating:
1.0

Facility is very dirty! Customer service is poor as well.

Doua Lee  |  Reservation 
Rating:
5.0

Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..

Ursula Haberstroh  |  Reservation 
Rating:
5.0

The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.

Kevin Turner  |  Reservation 
Rating:
5.0

Spoke to Chris to cancel my reservation he was extremely helpful very professional

Adriana Alcantara  |  Reservation 
Rating:
1.0

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Bruce Dingman  |  Reservation 
Rating:
3.0

This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.

Jill Crowell  |  Reservation 
Rating:
5.0

Easy, quick move in, clean, helpful

Gina Strauss  |  Reservation 
Rating:
5.0

This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.

Marci Duvall  |  Reservation 
Rating:
5.0

We received excellent first-time assistance and are very pleased with the facility.

Loring Smith  |  Reservation 
Rating:
5.0

well done, great team & easy access & check out for truck rental, James is quite good

STEPHEN SARGENT  |  Reservation 
Rating:
5.0

James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.

TAMI FRISAURA  |  Overall Experience 
Rating:
5.0

Very nice staff and easy to move-in and convenient location if unit..

katie cagney  |  Overall Experience 
Rating:
5.0

Really appreciated the staff putting in the extra effort to help me out

WILLIAM ALLEY  |  Overall Experience 
Rating:
5.0

The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.

Jerilyn Morneau  |  Reservation 
Rating:
5.0

Best storage situation I’ve ever had.

kelly conway  |  Overall Experience 
Rating:
1.0

Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.

Brenda Brown  |  Reservation 
Rating:
1.0

30 minutes away and found out that the facility wasn’t honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .

Brenda Brown  |  Reservation 
Rating:
5.0

The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0

Benson Pedria  |  Reservation 
Rating:
5.0

The move in to our storage unit went exactly as planned. There were no issues.

Craig Howard  |  Reservation 
Rating:
5.0

Great!

AC Pandjiris  |  Overall Experience 
Rating:
4.0

Very nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.

Privacy Request  |  First Impressions 
Rating:
4.0

Clean, accessible. James was very helpful.

Privacy Request  |  First Impressions 
Rating:
1.0

Westlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.

Privacy Request  |  First Impressions 
Rating:
1.0

I`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now

Privacy Request  |  First Impressions 
Rating:
2.0

Arrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.

Privacy Request  |  First Impressions 
Rating:
5.0

The storage facility was spotless and the staff was extremely helpful. Would highly recommend!

Privacy Request  |  First Impressions 
Rating:
5.0

Great customer service!

Privacy Request  |  First Impressions 
Rating:
4.0

Strangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful

Privacy Request  |  First Impressions 
Rating:
3.0

Was informed they do not provide free month of storage so I decided to use another storage company.

Privacy Request  |  First Impressions 
Rating:
4.0

Nice facility. Easy to use.

Privacy Request  |  First Impressions 
Rating:
3.0

Experienced some issues communicating with the office in order to confirm the reservation for the storage unit.

Privacy Request  |  First Impressions 
Rating:
3.0

The hotel I got from my company was too far from this location.

Privacy Request  |  First Impressions 
Rating:
3.0

Very polite staff and convenient location

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful service desk.

Privacy Request  |  First Impressions 
Rating:
2.0

Very nice people but seemed a bit un-organized

SUSAN JONES  |  First Impressions 
Rating:
5.0

My storage unit was clean and ready to load.

Privacy Request  |  First Impressions 
Rating:
5.0

My storage unit was clean and ready to load. The staff was very helpful.

Privacy Request  |  First Impressions 
Rating:
1.0

Reserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED

Privacy Request  |  First Impressions 
Rating:
1.0

I requested the reservation to be changed to 5/16/14. This obviously did not change????

Privacy Request  |  First Impressions 
Rating:
3.0

Wound up not using facility....

Privacy Request  |  First Impressions 
Rating:
3.0

the facility did not have drive up storage which is what i needed.

Privacy Request  |  First Impressions 
Rating:
5.0

great customer service and great facilities!

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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