Customer Reviews for Westlake Storage Solutions Inc
(U-Haul Neighborhood Dealer)

3,320 comentarios

1467 Lawrence Dr   Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

(805) 778-1741

Horario de oficina

  • Mon-Fri: 8 am–7 pm
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(805) 778-1741

1467 Lawrence Dr
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–7 pm
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

James is the best for truck rental/storage needs and his staff go above the call to acquiesce even inconvenient and difficult requests

TAYLOR T 
Clasificación:
5.0

The employee I met when I first got there was magnificent. It was a great experience.

JOHN F 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE C 
Clasificación:
5.0

Problem free, great experience, will do again. Justin was great!

ROBERT M 
Clasificación:
5.0

Everything was great

JONI H 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A 
Clasificación:
3.0

Nothing, with all the fires and craziness in California the moving guys kept in touch and you guys called a lot to let me know what was happening! I just didn't see the location in thousand oaks so I put 3. And I don't care that the box arrived late there were fires

Libby B 
Clasificación:
2.0

El cliente no dejó un comentario.

JAZMIN C 
Clasificación:
1.0

I went to pick up the truck in Oxnard. When the employee at the storage unit opened it, it was full of stuff from the last person who rented it. No one checked to see if the truck was empty. This delayed my trip. The closest truck available was in Thousand Oaks, California. My wife had to drive me there to pick up the truck. When I returned, I had to pay for a Lyft to get home. This was a total disaster. I waited awhile to take this survey to calm down and clear my mind. You owe me some compensation.

BRIAN M 
Clasificación:
4.0

Ensure that 24/7 pickup service works properly. It did not work for me and I needed to wait until normal business hours for pickup.

DEVON I 
Clasificación:
3.0

In the beginning all customer service was great. After I left with the dirty truck and no hand truck which was reserved weeks in advance the truck proceeded to overheat going up the Moorpark to Simi Valley grade and then a check engine light came on. I called multiple times with no answer and left messages for someone to please return my call. I never heard from anyone. I slowly drove the truck back on surface streets and returned it to some kid sitting at a desk who replied sorry, but obviously couldn't do anything for my situation. Apparently all trucks were rented that day. I think I deserve a refund.

TRACY M 
Clasificación:
5.0

Signs to know where to drop off the truck. I guessed.

ROBERT M 
Clasificación:
5.0

Shane was a riot, funny & cool guy

Mark F 
Clasificación:
5.0

Excellent service ready when I got there.Can't ask for better than that.Nice friendly appropriate highly recommended

BRADLEY C 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L 
Clasificación:
5.0

I just wanted to say thank you to Justin!!! He was so kind, understanding, thorough and professional! ¡Gracias!

MARIA B 
Clasificación:
5.0

The key was sticking in the key hole, it took a long time to open the door. on upon returning the truck I was waiting around for someone. the door was open and the truck keys were on the table. Another client came on and we were going to take pictures of our keys there and be each others witness. Here's her name Linda Park.

VIVIEN V 
Clasificación:
5.0

Amazing, helpfully staff. Very accommodating. They are open Sunday, which made all the difference for me.

Steve P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY S 
Clasificación:
5.0

My only complaint was that I ordered two hand trucks and furniture pads. They did not have any available. Other than that everything was great.

ROBERT U 
Clasificación:
5.0

No improvements, by far the best location in the 805. Friendly easy customer service, easy pick up, easy drop off. My go to for renting moving vehicles.

Justice K 
Clasificación:
3.0

Truck made a lot of engine noise. If I had been taking it out of town, I think I would have been concerned. No auto door locks, window controls, or back up camera. My cell phone doesn't get any reception out on Lawrence Dr. so I can only pick up or drop off when the "store" is open. The formula for insurance cost has changed so uhaul isn't the good deal it once was.

Betsy C 
Clasificación:
5.0

Friendly, efficient employee. Truck was great. Process super easy.

Marc R 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDOR K 
Clasificación:
5.0

Nothing. Great customer service.

GARY W 
Clasificación:
5.0

Fabidoo!

JOESEPH H 
Clasificación:
5.0

The two 26' trucks we rented worked great! The inside of the truck was not swept out when we collected them but were when we returned them.

DOUGLAS D 
Clasificación:
5.0

Easy transaction thanks

RICARDO M 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON E 
Clasificación:
5.0

El cliente no dejó un comentario.

SAID A 
Clasificación:
2.0

Any kind of customer service would be nice was told to load my own trailer on my truck Walked around building multiple times to find someone who worked there etc

DENNIS C 
Clasificación:
5.0

Location is a bit out of the way, but once found we'll be back.

FREDERICK G 
Clasificación:
5.0

The staff is incredibly helpful and friendly. The equipment is always ready to go and check out is quick. I have been to this location twice recently and will definitely use them in the future. Many thanks to the team.

RENEE B 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON M 
Clasificación:
5.0

El cliente no dejó un comentario.

BENGT J 
Clasificación:
5.0

El cliente no dejó un comentario.

RODOLFO P 
Clasificación:
3.0

The truck was "ok" but there was a fair bit of dirt & gravel in the cab of the truck along with some spilled soda on the floor. Nothing horrible, but a few minutes with a broom made a huge difference before we dropped it off! The staff were able to get us in/out fast, but could come across as a little "indifferent." Overall I got the truck, it did the job.

CALVIN W 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G 
Clasificación:
5.0

All good; young gent Sat., AM (can't recall name) was great!

ROBERT K 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI V 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY W 
Clasificación:
5.0

Service was fast. Easy to drop off

GLORIA K 
Clasificación:
5.0

The staff went above and beyond to help me. Grateful for the experience.

SARAH P 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D 
Clasificación:
5.0

Best U-Haul location in the area. Owner is a great guy, always accommodating.

MARC A 
Clasificación:
5.0

Nothing to improve. Keep up the good work. Lots of Thank you's to the gentleman that us , you made our experience stress free.

YOUSIF K 
Clasificación:
5.0

Great guys working there. Very nice and knowledgeable.

SAMUEL C 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMI P 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R 
Clasificación:
5.0

HUGE shout out to your technician Chris… he helped immensely with jack/lifting my 6x12 in order to get it hitched up. He went above and beyond to get me fully hooked up, signals checked, and hitch photo all taken care of on the spot (saved me the trip to pull up to the office for this check/intake) THANKS CHRIS!!! Justin and Jay are awesome. Many other employees helped me over the past week as well. Thx to all!

SHAYNE H 
Clasificación:
5.0

Shane was super friendly and helpful thank you !!!

CARINE D 
Clasificación:
5.0

Fast friendly efficient customer services. Equipment was clean and in excellent condition.

SARAH M 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH B 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N 
Clasificación:
5.0

Inside was clean but the outside was very dirty

janelle P 
Clasificación:
3.0

Location was not the one I originally selected. Location in an office park with very little signage. Office was disheveled. Vehicle was not as clean as I would have expected. Truck only had 1/4 tank. Needed gas before I could even do anything. Would not return to this location.

CHRISTIE A 
Clasificación:
2.0

Rented on 10/26-27, returned 10/27 9am.The truck was dirty inside and out. Had to wash the windshield -so dirty. There were marbles left in upholder. The left turn signal was double blinking- like a fuse was not working. I informed the attendant, he said he would take care of it. The mileage when I left showed 16626, but the receipt shows 16620?. Not oké , I like my original place on Hillcrwar drive much better for next time. Contract 12487509

MADELEINE S 
Clasificación:
5.0

Quick in and out, easy transaction.

CHARLES S 
Clasificación:
5.0

Everyone was great and friendly

THOMAS D 
Clasificación:
5.0

El cliente no dejó un comentario.

Evy B 
Clasificación:
5.0

Our move couldn't have went smoother from start to finish!!

joe y 
Clasificación:
5.0

N/C

TAYLOR T 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE J 
Clasificación:
5.0

Good team

Candido T 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT G 
Clasificación:
5.0

El cliente no dejó un comentario.

MRK B 
Clasificación:
5.0

Staff was great! Very helpful & friendly

CATHERINE M 
Clasificación:
4.0

The equipment was old, leaky door seals, gas cap broken

WILLIAM B 
Clasificación:
5.0

The staff were super helpful, friendly, and informative.

JEROME P 
Clasificación:
5.0

Everything was efficient and easy. The staff were great.

WILLIAM M 
Clasificación:
5.0

Customer Service was excellent - Thank you!

KELLY S 
Clasificación:
5.0

Shane is really helpful and made the experience run smoothly.

NICHOLAS F 
Clasificación:
5.0

Trailer was dirty with debris and spoiled food in it.

MICHAEL H 
Clasificación:
5.0

El cliente no dejó un comentario.

FIDEL O 
Clasificación:
3.0

Truck was dirty and full of garbage

MARK L 
Clasificación:
3.0

Customer service was great! The vehicle though should be retired. It was in horrible condition. Rented the 10 ft uhaul, no lights, hole in the ceiling, gas gauge goes up and down, door doesn't shut right, yeah. It needs some serious service at best.

AIJA R 
Clasificación:
5.0

The UHaul facility and rental agent was outstanding! We've rented multiple times from this location and have always come back to rent a truck as we need to for moving or other truck needs.

ROBERT S 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIVIC A 
Clasificación:
2.0

Don’t charge me so much

GARY T 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES G 
Clasificación:
5.0

We were completely satisfied with The trailer re-rented. Everyone we spoke to was very pleasant to deal with.

LAWRENCE R 
Clasificación:
3.0

Have the right trailer. Don’t be late.

CHASE R 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM D 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO S 
Clasificación:
3.0

It is difficult to rate the drop off location it closed for the holiday weekend.

Ernesto M 
Clasificación:
5.0

El cliente no dejó un comentario.

BAHRAM S 
Clasificación:
4.0

There was a crack pipe in the planter right outside the front door of the facility. Pretty disturbing.

SHAWN S 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE H 
Clasificación:
4.0

El cliente no dejó un comentario.

AUSTIN A 
Clasificación:
5.0

Check the tires for sufficient air

JAKSON M 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMY L 
Clasificación:
2.0

Car was extremely dirty when I received it

MOHAMMAD R 
Clasificación:
4.0

El cliente no dejó un comentario.

STUART M 
Clasificación:
5.0

The staff at the location were very friendly, helpful, and efficient. I liked working with them. The location is also easy to get to and well suited. The truck was fine mechanically but dirty due to uncovered parking. Occasional pressure wash to remove bird droppings from the windscreen would be nice.

ICHIRO S 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C 
Clasificación:
4.0

Fast in and out. Best to use the app. The team here are very friendly and helpful.

ROBERT T 
Clasificación:
5.0

El cliente no dejó un comentario.

BAHRAM S 
Clasificación:
5.0

Overall excellent! Good resources handy and excellent loaner moving equipment- dollys etc.

Ron K  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!!!

KAREN S  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful. The place is clean. Highly recommended!

Tracy V  |  Overall Experience 
Clasificación:
5.0

It could not have been easier to obtain a unit, access the unit, and move out of the unit. Everyone in the office was friendly and helpful. I have done business with the company before, and will continue to do so whenever I have need of storage in the area. A+

Zach P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHAEL W  |  Reservation 
Clasificación:
5.0

Excellent customer service

Stacy S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy J  |  Overall Experience 
Clasificación:
5.0

Our unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages They keep their storage units so dark and don't have any pest control. They need to be held accountable for the damages done to my belongings. The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.

Cody C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CONRAD N  |  Overall Experience 
Clasificación:
5.0

This place is awesome. The team is INCREDIBLY nice and super helpful.

Kristen W  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful. Great crew over there. Will definitely recommend to friends.

john F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carles S  |  Overall Experience 
Clasificación:
5.0

Love this place just wish had other options to be open other hours as well.

Tai z  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob K  |  Overall Experience 
Clasificación:
5.0

great place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again

Patty S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent I  |  Overall Experience 
Clasificación:
5.0

James and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.

Walter S  |  Overall Experience 
Clasificación:
5.0

Great customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.

MARGUERITE S  |  Overall Experience 
Clasificación:
5.0

Everything was great. Everyone working there was wonderful. Thank you for a great experience.

April E  |  Overall Experience 
Clasificación:
1.0

Facility is very dirty! Customer service is poor as well.

Doua L  |  Reservation 
Clasificación:
5.0

Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..

Ursula H  |  Reservation 
Clasificación:
5.0

The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.

Kevin T  |  Reservation 
Clasificación:
5.0

Spoke to Chris to cancel my reservation he was extremely helpful very professional

Adriana A  |  Reservation 
Clasificación:
1.0

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Bruce D  |  Reservation 
Clasificación:
3.0

This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.

Jill C  |  Reservation 
Clasificación:
5.0

Easy, quick move in, clean, helpful

Gina S  |  Reservation 
Clasificación:
5.0

This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.

Marci D  |  Reservation 
Clasificación:
5.0

We received excellent first-time assistance and are very pleased with the facility.

Loring S  |  Reservation 
Clasificación:
5.0

well done, great team & easy access & check out for truck rental, James is quite good

STEPHEN S  |  Reservation 
Clasificación:
5.0

James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.

TAMI F  |  Overall Experience 
Clasificación:
5.0

Very nice staff and easy to move-in and convenient location if unit..

katie c  |  Overall Experience 
Clasificación:
5.0

Really appreciated the staff putting in the extra effort to help me out

WILLIAM A  |  Overall Experience 
Clasificación:
5.0

The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.

Jerilyn M  |  Reservation 
Clasificación:
5.0

Best storage situation I’ve ever had.

kelly c  |  Overall Experience 
Clasificación:
1.0

Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.

Brenda B  |  Reservation 
Clasificación:
1.0

30 minutes away and found out that the facility wasn't honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .

Brenda B  |  Reservation 
Clasificación:
5.0

The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0

Benson P  |  Reservation 
Clasificación:
5.0

The move in to our storage unit went exactly as planned. There were no issues.

Craig H  |  Reservation 
Clasificación:
5.0

Great!

AC P  |  Overall Experience 
Clasificación:
4.0

Very nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.

Privacy R  |  First Impressions 
Clasificación:
4.0

Clean, accessible. James was very helpful.

Privacy R  |  First Impressions 
Clasificación:
1.0

Westlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.

Privacy R  |  First Impressions 
Clasificación:
1.0

I`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now

Privacy R  |  First Impressions 
Clasificación:
2.0

Arrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.

Privacy R  |  First Impressions 
Clasificación:
5.0

The storage facility was spotless and the staff was extremely helpful. Would highly recommend!

Privacy R  |  First Impressions 
Clasificación:
5.0

Great customer service!

Privacy R  |  First Impressions 
Clasificación:
4.0

Strangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful

Privacy R  |  First Impressions 
Clasificación:
3.0

Was informed they do not provide free month of storage so I decided to use another storage company.

Privacy R  |  First Impressions 
Clasificación:
4.0

Nice facility. Easy to use.

Privacy R  |  First Impressions 
Clasificación:
3.0

Experienced some issues communicating with the office in order to confirm the reservation for the storage unit.

Privacy R  |  First Impressions 
Clasificación:
3.0

The hotel I got from my company was too far from this location.

Privacy R  |  First Impressions 
Clasificación:
3.0

Very polite staff and convenient location

Privacy R  |  First Impressions 
Clasificación:
5.0

Very helpful service desk.

Privacy R  |  First Impressions 
Clasificación:
2.0

Very nice people but seemed a bit un-organized

SUSAN J  |  First Impressions 
Clasificación:
5.0

My storage unit was clean and ready to load.

Privacy R  |  First Impressions 
Clasificación:
5.0

My storage unit was clean and ready to load. The staff was very helpful.

Privacy R  |  First Impressions 
Clasificación:
1.0

Reserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED

Privacy R  |  First Impressions 
Clasificación:
1.0

I requested the reservation to be changed to 5/16/14. This obviously did not change????

Privacy R  |  First Impressions 
Clasificación:
3.0

Wound up not using facility....

Privacy R  |  First Impressions 
Clasificación:
3.0

the facility did not have drive up storage which is what i needed.

Privacy R  |  First Impressions 
Clasificación:
5.0

great customer service and great facilities!

Privacy R  |  First Impressions 
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