I would recommend that Uhaul change the location name. This location is NOT "Stop N' Go", it is J's Ribs. The location area was also dark, not well lit and not very well identified. For this to be a drop off only, it should have mor esignage but that comes Uhaul properly identifying the location with the correct name, so that a customer, esp. a woman does not feel that she needs to get others to be with her. There are several steps to completethat leaves one vulnerable and feeling to just take pictures prior to arriving, hurry and lock the truck, turn in key and leave.ANIKA NATAKI F.
State Street Stop N Go
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rochester, NY 14608
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- 3.0 Average Customer Rating
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Dropped off truck Saturday did not get bill until Tuesday. I called and was told I was busy and had not checked your truck in yet . Will do it todayScott M.
A bit hard to find, but that's not a reflection on anyone. Did an after hours drop off so did not speak to anyone hereHelena W.
They did not provide the dolly for moving after I reserved the equipment. Had to do two separate transactions. When truck was returned at original gas line they charged me separately twice for a total of $70 on top of original charge. When I called to have charge removed; I was approached with sarcasm and an unprofessional attitude.Jessie W.
Locations and services poorly indications and poor customer services. Truck was provided empty. Equipment requested not all were provided. Too many call changing the locations and equipment.Ruben M.