Customer Reviews for State Street Stop N Go
(U-Haul Neighborhood Dealer)

295 reviews

400 State St   Rochester, NY 14608

(585) 672-6485

Office Hours

  • Mon-Fri: 9:30 am–8 pm
  • Sat: 10 am–8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 672-6485

400 State St
Rochester, NY 14608

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–8 pm
  • Sat: 10 am–8 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Rosemary J 
Rating:
2.0

Hard to find the place and the back of truck was full of sandy soot.

Michelle K 
Rating:
5.0

Customer did not leave a comment.

Timothy m 
Rating:
3.0

Fuel cost was not communicated prior to purchase.

Reuben T 
Rating:
5.0

Customer did not leave a comment.

Shawn W 
Rating:
5.0

Customer did not leave a comment.

Mario S 
Rating:
1.0

Passenger mirror broken, breaks were awful, location at night is awful did not feel safe to take pictures no lights

KRISTINA O 
Rating:
5.0

Customer did not leave a comment.

Kyrra B 
Rating:
1.0

I would go to that location. No dolly was available even though it let me added it to the order. Van was very dirty, squeaky and wobbly. I was nervous the entire time I was driving it.

Jennifor M 
Rating:
5.0

Customer did not leave a comment.

Vincent S 
Rating:
2.0

The dude was chill but overall do not recommend. The UHaul had a flat tire, it smelled like weed, there was a chord sticking out of the wheel, and even more the UHaul itself was filthy. I only got it because I needed it, but it definitely was not safe nor worth the price.

Aurora B 
Rating:
3.0

The owner was lovely and sent my receipt out in a timely manner! The location is a bit less desirable but we (my BF & I) went a bit before 10 am and just waited in our car with no issue. The truck we rented did have the wheel alignment off so in order to go straight the wheel was turned pretty much right at all times but it honestly took little time to get use to it. I'm 5'2" and was able to drive it comfortably during one of our snowier days and it handles just fine!

Emma B 
Rating:
1.0

Very unprofessional was not given instructions or nothing on the U-Haul then they accuse you of using over the miles and I didn’t . Representative never did a walk thru around U-Haul to inspect it. And that’s when receiving the U-Haul and returning the U-Haul

patrica b 
Rating:
1.0

Customer did not leave a comment.

Calvin C 
Rating:
5.0

THANK YOU FOR EVERYTHING ..From driving all the way to Lorden VA to get my mother and for you to make a storage unit availability in duch a short notice to your staff to accommodate the Uhaul for her to move into her New Apt.. Thanks again ..Ms. and Mrs Cooper❤️

Melissa C 
Rating:
5.0

Customer did not leave a comment.

Michelle T 
Rating:
4.0

Customer did not leave a comment.

Melissa S 
Rating:
1.0

They took all of my money out of my bank account

Aneesa J 
Rating:
1.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Frank D 
Rating:
2.0

I would recommend that Uhaul change the location name. This location is NOT "Stop N' Go", it is J's Ribs. The location area was also dark, not well lit and not very well identified. For this to be a drop off only, it should have mor esignage but that comes Uhaul properly identifying the location with the correct name, so that a customer, esp. a woman does not feel that she needs to get others to be with her. There are several steps to completethat leaves one vulnerable and feeling to just take pictures prior to arriving, hurry and lock the truck, turn in key and leave.

ANIKA N 
Rating:
4.0

Customer did not leave a comment.

Victor S 
Rating:
3.0

Dropped off truck Saturday did not get bill until Tuesday. I called and was told I was busy and had not checked your truck in yet . Will do it today

Scott M 
Rating:
1.0

Customer did not leave a comment.

Corey R 
Rating:
3.0

A bit hard to find, but that's not a reflection on anyone. Did an after hours drop off so did not speak to anyone here

Helena W 
Rating:
5.0

Customer did not leave a comment.

Diane D 
Rating:
5.0

Customer did not leave a comment.

Aurora R 
Rating:
5.0

Customer did not leave a comment.

GRACEFRANCES P 
Rating:
1.0

Customer did not leave a comment.

Lily C 
Rating:
1.0

They did not provide the dolly for moving after I reserved the equipment. Had to do two separate transactions. When truck was returned at original gas line they charged me separately twice for a total of $70 on top of original charge. When I called to have charge removed; I was approached with sarcasm and an unprofessional attitude.

Jessie W 
Rating:
1.0

Locations and services poorly indications and poor customer services. Truck was provided empty. Equipment requested not all were provided. Too many call changing the locations and equipment.

Ruben M 
Rating:
1.0

The worst truck ever given to me. I truly felt like I was going to be stranded in that huge broken down truck .. I did call the office and inform them of this terrible truck and that nobody should rent this truck ..let alone it only had a quarter tank to it. Smh. The damage inside the truck truly thought it was stolen or someone tried to for that steering wheel was busted up. Judy terrible l... Once on highway I was praying hard. I did call the office he said he would inform of my complaint... The outside of the truck was so much damage a piece of the truck in the middle was sticking out just terrible. Also it had broken glass in issue the storage area of truck. I know it's not being clean

Parise B 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA B 
Rating:
2.0

Customer did not leave a comment.

Shayquan D 
Rating:
5.0

Nothing. The customer service was fantastic. Thank you!

Steven V 
Rating:
1.0

Charged me for gas thst was never there

Brittany B 
Rating:
3.0

Customer did not leave a comment.

Lamar J 
Rating:
5.0

Customer did not leave a comment.

Tyrone G 
Rating:
3.0

First of all my location I picked at the airport was changed last minute. I had to find a ride to this location 5 miles away from where I landed. Then i get there, the truck had no gas. Literally said 3 miles to empty. The side view mirror was broken. The truck was dirty and smells like a pack of cigarettes. Then i was told as long as I return it with a quarter tank of gas I'd get a 36$ credit.... which I did but....

Bradley D 
Rating:
3.0

Customer did not leave a comment.

Tracy M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
3.0

Very rough neighborhood.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

Melissa H 
Rating:
4.0

Customer did not leave a comment.

Janis H 
Rating:
3.0

The truck was fine, and the gentleman who checked us out was friendly enough, but he was unable to locate any dropoff locations in the Philadelphia, PA area, so he randomly selected any location in Pennsylvania, which was far away from my destination. I think he had trouble with that part of the U-Haul software.

ROBERT F 
Rating:
1.0

I was dissatisfied. The truck was dirty with items still on it, from the previous person, on empty. I had to put 60 dollars in the truck, I did not have any of the equipment, I asked for. The customer service was terrible, very rushed and unpleasant. NOT HAPPY AT ALL!!!!!!!

TAKARA S 
Rating:
5.0

Customer did not leave a comment.

Edvinas R 
Rating:
1.0

My reservation was double booked. Had to wait almost an hour for another uhaul.

Corey B 
Rating:
5.0

Customer did not leave a comment.

Joel M 
Rating:
4.0

better signage for Uhaul Personnel were extremely nice

Matthew T 
Rating:
3.0

Customer did not leave a comment.

dan f 
Rating:
4.0

Easy pickup and drop off.

George G 
Rating:
2.0

We got to the location, there were 2 Uhall's in the parking lot and one was the size we were suppose to have. My husband went in and was told by the store manager they did not have keys for it....but he was working on getting us another one. After over 1.5 hours of waiting, another person returned theirs late. This was horrible. We paid a lot, should have have had to wait. Our plans that night were canceled.

Margaret K 
Rating:
3.0

Chargers were added on without permission for service I didn't want and since truck wasn't available for out of town had to deal with on site customer service and never received a print out for fees and got charged for gas because truck gauged moved slow after putting in 30 for 20 that was needed and hit with gas charge of 25.99!

Deborah D 
Rating:
3.0

I used the shared returned it was closed

Elcian M 
Rating:
5.0

Customer did not leave a comment.

donnell t 
Rating:
4.0

Customer did not leave a comment.

Cheryl R 
Rating:
1.0

Location was under haphazard construction and looked like a junk yard. Also poor signage at this location, and for a drop-off site there was only one spot for a van

vern p 
Rating:
5.0

They were available for me to drop the vehicle off early and were very kind. I was happy about how easy the process was.

Margaret F 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
4.0

Customer did not leave a comment.

MuhammadFarhan A 
Rating:
5.0

Customer did not leave a comment.

Dane S 
Rating:
4.0

The back of the U-Haul was not clean and when I was driving the wheels pulled to the right

Jacqueline G 
Rating:
5.0

Customer did not leave a comment.

Ashley P 
Rating:
3.0

Right-side rear view mirror has been improperly repaired with 1) 2 panes of mirrored material, and 2) with mirrored material that is curved; not flat. Surprised that it passed annual safety inspection like this.

Joanne S 
Rating:
3.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
4.0

The truck we reserved was not returned. We waited for an hour as the agent went to get us another. This was a larger truck 26ft We filled 25% of it. Had to get gas twice, upon returning the truck the agent said it gets 8 miles to the gallon. The truck was a terrible deal as well as more difficult to drive

Richard B 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Amazing and fast

Isaac G 
Rating:
3.0

We referring somebody only depends on me getting the rest of my money back that I haven't got back yet dropped it off an hour and a half early

Chanel C 
Rating:
4.0

I really appreciate the usage of the truck. Thank You!!

janet j 
Rating:
3.0

Customer did not leave a comment.

Theresa R 
Rating:
1.0

The truck that I rented was not equipped for the proper move. The seat belt was broken and the Grier shift was jacked up n the oil light was on and the transmission on the truck was bad. The door in the back got stuck going up and coming down and so did the ramp going in and out.

Tahmonia J 
Rating:
1.0

Actual location was filthy and it smelled Uhaul broke down 100 miles into 1300 mile trip

Laura J 
Rating:
4.0

Customer did not leave a comment.

katherine c 
Rating:
5.0

The owner of the store, Jesse , was very hospitable and professional

Vadim D 
Rating:
5.0

Thank you for your service I will be doing business with you again Whenever their need arises... Thanks H.V.

hope v 
Rating:
2.0

Pick up went great. Drop off early no receipt and the individual did not log the uhaul drop until two days afterwards.

Benjamin P 
Rating:
4.0

The guys were great. Very helpful.

Tim R 
Rating:
5.0

Customer did not leave a comment.

Denna L 
Rating:
1.0

Bald tires I got stuck in mud for 2 hours and their phone at this location don’t work

Kenizha L 
Rating:
1.0

Employees actually do their job

Raekwon C 
Rating:
5.0

Fast and friendly service

Daryl M 
Rating:
2.0

Customer did not leave a comment.

Valencia C 
Rating:
1.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Your service over all was excellent the customer service was great the Gentleman I worked with was the kindest. Thank you it made my move so smooth

Teresa W 
Rating:
1.0

The back wheels were completely worn down with no tread on it. Even with light snow on the ground, the wheels were constantly spinning due to lack of traction.

Michelle W 
Rating:
2.0

I was given a truck with an empty tank had to rush and fill it up at the nearest gas station plus the steering wheel was sticky and smelled like tobacco

FADHL M 
Rating:
1.0

gas tank empty

BRIDGET L 
Rating:
1.0

I don’t know where to begin,

Ken W 
Rating:
5.0

Nothing

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

Jessica C 
Rating:
1.0

No windshield wiper blade on driver's side, discovered during snow, could have been dangerous. I had to wait a half hour for the customer service person to get back from his break when I returned the car.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
5.0

Customer did not leave a comment.

PHILIPPA M 
Rating:
5.0

Customer did not leave a comment.

Melissa S 
Rating:
1.0

The represenitive was not inviting... They were smoking and many people just hanging out inside. The truck was on empty to where the light was on. I opened the back of the truck and it had bags in there. There was a smell of smoke in the cab of the truck. After returning the truch and pointing out the errors, I was expecting a discount but never was offered anything. I will NEVER go to this uhaul location.

Rahchae H 
Rating:
3.0

Staff was awesome just not in the best area

Tammy S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top