Customer Reviews for State Street Stop N Go
(Distribuidor de U-Haul del vecindario)

228 comentarios

400 State St   Rochester, NY 14608

(585) 672-6485

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 8 p. m.
  • Sáb.: 10 a. m. - 8 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 672-6485

400 State St
Rochester, NY 14608

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 8 p. m.
  • Sáb.: 10 a. m. - 8 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

The truck we reserved was not returned. We waited for an hour as the agent went to get us another. This was a larger truck 26ft We filled 25% of it. Had to get gas twice, upon returning the truck the agent said it gets 8 miles to the gallon. The truck was a terrible deal as well as more difficult to drive

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

Amazing and fast

Isaac G. 
Clasificación:
3.0

We referring somebody only depends on me getting the rest of my money back that I haven't got back yet dropped it off an hour and a half early

Chanel C. 
Clasificación:
4.0

I really appreciate the usage of the truck. Thank You!!

janet J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Theresa R. 
Clasificación:
1.0

The truck that I rented was not equipped for the proper move. The seat belt was broken and the Grier shift was jacked up n the oil light was on and the transmission on the truck was bad. The door in the back got stuck going up and coming down and so did the ramp going in and out.

Tahmonia J. 
Clasificación:
1.0

Actual location was filthy and it smelled Uhaul broke down 100 miles into 1300 mile trip

Laura Jane T. 
Clasificación:
4.0

El cliente no dejó un comentario.

katherine C. 
Clasificación:
5.0

The owner of the store, Jesse , was very hospitable and professional

Vadim D. 
Clasificación:
5.0

Thank you for your service I will be doing business with you again Whenever their need arises... Thanks H.V.

hope V. 
Clasificación:
2.0

Pick up went great. Drop off early no receipt and the individual did not log the uhaul drop until two days afterwards.

Benjamin P. 
Clasificación:
4.0

The guys were great. Very helpful.

Tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denna L. 
Clasificación:
1.0

Bald tires I got stuck in mud for 2 hours and their phone at this location don't work

Kenizha L. 
Clasificación:
1.0

Employees actually do their job

Raekwon C. 
Clasificación:
5.0

Fast and friendly service

Daryl M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Valencia C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Your service over all was excellent the customer service was great the Gentleman I worked with was the kindest. Thank you it made my move so smooth

Teresa W. 
Clasificación:
1.0

The back wheels were completely worn down with no tread on it. Even with light snow on the ground, the wheels were constantly spinning due to lack of traction.

Michelle W. 
Clasificación:
2.0

I was given a truck with an empty tank had to rush and fill it up at the nearest gas station plus the steering wheel was sticky and smelled like tobacco

FADHL M. 
Clasificación:
1.0

gas tank empty

BRIDGET L. 
Clasificación:
1.0

I don't know where to begin,

Ken W. 
Clasificación:
5.0

Nada

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
1.0

No windshield wiper blade on driver's side, discovered during snow, could have been dangerous. I had to wait a half hour for the customer service person to get back from his break when I returned the car.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPPA M B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
1.0

The represenitive was not inviting... They were smoking and many people just hanging out inside. The truck was on empty to where the light was on. I opened the back of the truck and it had bags in there. There was a smell of smoke in the cab of the truck. After returning the truch and pointing out the errors, I was expecting a discount but never was offered anything. I will NEVER go to this uhaul location.

Rahchae H. 
Clasificación:
3.0

Staff was awesome just not in the best area

Tammy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

There quick and friendly and have great food.

isaiah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Friendly staff. Helpful.

Christin G. 
Clasificación:
1.0

I had to wait for the attendant to finish his personal conversation outside before I was helped. This took 3 to 4 minutes after seeing me standing at the specific counter.

Welton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELINOR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
1.0

This was an absolute disaster, the man waiting on us was pleasant but it was 8:30PM and dark. We did not see that the tires were bald and the inside of the truck was filthy. They had just used it for a barbecue business and it stuck and was full of grease. The mileage was considerably higher than what we were shown ahead of time. Are experience was a disaster. It took over an hour for my son to power wash and Clorox the interior truck loosing precious packing time. The tires were so dangerous that we ended up calling uhaul and after over an hour wait they set us up to have the tires changed yet losing more precious packing time. The truck was still way out of alignment which made the over 4 hour drive to our destination on the NYS thruway even more difficult. This was a horrible experience over all and I would like to discuss reimbursement that I think we undoubtedly deserve. I intend to take this further.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jainulabdeen I. 
Clasificación:
1.0

Didn't have the dolly i rented and was charged for even though the one i was given was $3 cheaper and made my arrangements for moving an appliance way harder. Was told i didn't need to take the U-Haul survey sent to me to rate the condition before driving It , when there was a dent on the door and a broken mirror - was weird to me. The guy was on his phone when finishing the rental process- he was very nice, just feel like i may no longer use U-Haul anymore from a couple bad experiences now. Don't rent out what you don't have at the location requested- had to pay more in mileage because It was Way further away. Availability should be up to date as rentals go through.

Nichole O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cammy C. 
Clasificación:
3.0

I was almost charge $30 for not returning at 1/4 of a tank. Even though I picked up the truck with the tank ok less then 1/4.

Janikwa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

Staff is much friendly on state st than the Rochester airport location. We didn't realize our preferred location changed the the girl working at Ajax was rude. Get some customer service skills.

Daniel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zack Z. 
Clasificación:
3.0

The guy who helped me was very nice and courteous. The business is not the primary business on the site and takes away from the uhaul portion. I did wait for 15 minutes while the employee helped people for the other business. Not a big deal, but had it been a rush time would have made it bad. In addition, the parking lot is small and shared with other businesses. Maneuvering a trailer is near impossible. just turning a car around was difficult.

Philip B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Derry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PRECIOUS E L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDYE Z. 
Clasificación:
3.0

Dealing with an issue of being over charged. No one has reached out to me yet.

Jason C. 
Clasificación:
2.0

When I arrived to pick up truck it was not there and person working there did not care and just gave me the 1-800 number. After being on hold for over twenty minutes the person was able to help us out. The truck was at the place we went to and we had to return to pick up with no apology.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRYSCOVEL S. 
Clasificación:
2.0

I paid for a dolly but there was none in the truck when I picked it up

Loriann F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERROSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shrikant A. 
Clasificación:
4.0

El cliente no dejó un comentario.

max L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISABETH R. 
Clasificación:
3.0

The didn't have the appliance Dolly I wanted and I had to manage with the Utility Dolly. I expected the fuel tank to be near full but it was at an awkward position which made refueling to the same point difficult. The inside of the truck was dirty. The utility dolly was not fastened to its strap when I got the truck and I didn't realize that until we heard the rattling sound from behind.

Atma A. 
Clasificación:
5.0

Service was super, friendly, professional, and swift. Plus we got delicious BBQ after drop-off at the same location, which was a huge bonus.

Mallory S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTEM A. 
Clasificación:
2.0

El cliente no dejó un comentario.

KENUSHCAA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMBERDESIREE G. 
Clasificación:
5.0

less than 15 minutes pull in- pull out time. excellent customer service

MARKEDWARD E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Maria N. 
Clasificación:
1.0

The truck was dirty, and in a very bad shape, one of the passenger rear tire was loose. The location where the unit was is not safe at all for you to leave your care while using the truck. I'll make sure next time to get my truck from somewhere else. Not recommend this location at all.

CHERLYNE S. 
Clasificación:
5.0

Very nice employees!

Bridget L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMONDEDWARD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shyajia W. 
Clasificación:
3.0

Vehicle wanted was not available, time for pickup was off by 1 hour plus, charged over $400 extra for much larger vehicle than wanted, cost of gas to move less than 500 miles was $245 (for 26' gas hog) and the only good thing was didn't have to stack anything due to truck area was double of what was wanted.

Terry M. 
Clasificación:
4.0

Pads had a smoke Baroque smell, made cloth furniture smell the same. Not good.

Andrew G. 
Clasificación:
1.0

The location was sketchy at best with no clear area to park vehicle. Non-U-Haul vehicles were parked in area.

Donald B. 
Clasificación:
4.0

I was okay with the experience, I understand it was a moving truck company.. there was someone else's belongings in the back of the truck when I rented it, I didn't realize it until I got to my residence to open the back and start to clean out my house.. all in all, it was a good experience though

CECILYA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Very courteous help very trustworthy operation I would recommend renting a U-Haul from this small business

KENNETHR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
1.0

I NEVER RECOMMEND THIS LOCATION FOR NOBODY!!! THE TRUCK IS EMPTY, NO GAS, I PUT $20.00 AND THEY NEVER RETORN ME BACK MY MONEY!!! I NEVER GO AGAIN TO THIS PLACE TO RENT THE TRUCK. N GOOD LUCK

MILDRED P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULEIMANABDULLAH H. 
Clasificación:
1.0

Get reliable and honest staff

Romika P. 
Clasificación:
1.0

El cliente no dejó un comentario.

SARAHJ C. 
Clasificación:
1.0

This is a worst location it took me 15 min to return trailer because the guy was busy making tacos for other customer ,its a restaurant +convenience store+ uhaul ...

shahroz F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reagan M. 
Clasificación:
5.0

Laid back easy going place with an amazing staff!

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig R. 
Clasificación:
1.0

I took an airplane and an Uber to arrive at the rental location that was in my contract, only to find that they moved my rental to another city! They said they sent a text - to a land line. The customer service person I spoke to, after 40 minutes of being on hold, was snippy and unapologetic. Very poor customer service.

Andrea M. 
Clasificación:
1.0

You need to close this location. They share a building with a rib place. We had a hard time pulling into this location. Before pulling we had to call them to move a truck and wait for rib customers to move their vehicles. My paper work was completed a day later than drop off.

GARY WILLIAM L. 
No se han enviado comentarios para esta ubicación.

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