There were about 5 vehicles parked in the return area. I couldn't find a uhaul employee to help me return mine. I had to go inside, ask the people in line if it was ok I â€œjumped the lineâ€ and handed over my keys to the person there who was helping someone else. I had to go back to work ASAP. She said I'll email you your receipt as I was walking out. She did. She should've forgiven the 15 extra miles that I used for the wait and less than expected costumer service experience.Jair L.
Moving Truck Rental in Phoenix, AZ at U-Haul Moving & Storage at 19th & Bell
Phoenix, AZ 85023
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Alquileres locales para mudanzas de ida o en la ciudad en Phoenix, AZ 85023
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They have very nice and friendly staff in this location, verde good experience renting there.!!!!ðŸ™‚ðŸ™‚ðŸ™‚MIGUEL E R.
Staff is amazing!Dawn R.
Great customer serviceTRACY P.
There was only one employee handling the store and front desk and getting vehicles ready for customers. She was nice, but I had to wait almost a half hour to get the truck. Very disappointed.Nannette E.
Excellent customer service. Keep up the great work.TONY H.
Very excellent customer serviceBradley A.
This location is always understaffed, just one person to run everything. Lady in front me waited an hour just to get into a storage unit. Good luck getting your reservation to stick if it is not booked in advance. They moved one of my reservations to a location on the other side of town, without telling me, so they can avoid the $50 reservation guarantee. I had to go somewhere else to get the specific size trailer I needed. Avoid if possible. Thomas tried to keep up but there was only so much one man can do with. Line full of people (always).JOSEPH H.
The staff appears overworked and understaffed. The wait in the retail area is always longer than I expected. The hook up guys are fast and efficient.CURTIS G.
Took two hours waiting in line because you only have one person working. I will never return to this location if at all another u haul. One person to handle everything. Horrible management!John T.
Our truck wouldn't turn on at times which was disappointing since we were in a hurry to moveFERMIN F.
Seemed to be short staffed. Team did their best but their were only 2 people helping customers.Scott D.
Whom it may concern. Many thanks for let me drive Van Rental. It was nice running very smooth. ThanksKathleen A.
This is a Uhaul owned and operated tacility so they have lots of equipment and supplies available. With that said the checkin for a straight forward trailer rental (no mileage to verify, no fuel to check, etc) took over 30 minutes. This is usually a drop and go type of process but they seemed confused by our Uhaul generated rental contract for some reason. The employee that met us at checkin turned us over to the manager right away and left. Meanwhile, the manager was dealing with two confused rentals ahead of us. When he finally paid attention to us I noted that we're on the way to the airport and needed to get going. Within minutes he announced that he'd take care of the checkin and we should head to the airport. 30 minutes for that! Why couldn't the first employee have done that?Tim S.
The customer service on the front end was excellent. When I attempted close out on the website upon returning the truck there were some technical difficulties. The truck was clean and ran well. The running lights were burnt out/malfunctioning which put me at risk for a ticket. I attempted to contact a representative via phone but no answer. Other than the site and truck running lights issues it was a successful move. Thank youBRANDON O.
This was a terrible experience. Like terrible. 1. I did the self check in and still had to wait for the gal to help the customer before I got my keys. I wait 10 mins. 2. They didn't have any of my dolly or mats in the back of my unit. I drove home and then had to come back and get the supplies. 3. When I came back to collect the dolly and pads, the gal who was helping everyone was in the bathroom and another black gal was just sitting on her office and kept telling us...â€she'll be right with you. â€œ I thinking to myself, fleet off your butt and help us, there were at least 10 people in the place waiting. I waited for a total of 1.5 hours to get everything I need.Michael C.
Thank you Dawn and Daniel for your professional customer service during your peak hour...you are greatly appreciated...RODNEY D.
Dawn was fantastic about everything! However I didn't like being talked to like I was a child after doing a move and was obviously very hot and tired while standing in line! I didn't like being talked to like I was a child! Dawn however, was so very nice and caring and is just fantastic! I would go there again because of her as she cares about her customers!CATHERINE M.
No improvements needed! Great job overall from start to finish!TONYA H.
The plastic partitions between staff and customers needs to go back about a foot so customers aren't reaching under it to utilize the credit card terminal. Arms don't bend that way easily.JACOB B.
The staff at this location where outstanding I usually go to 51st ave and Glendale but since changing managers the service has been difficult and lack of equipment the manager is not helpfulBradley A.
As always there needs to be more help there so the wait isn't so long and customers can get in and out faster. The hours were good though. If UHaul would pay their people more overall then they would be able to keep help.JULIE T.
I rented the 26' truck Saturday 4-24 for 24 hours and 50 miles, but only used it 6 hours and used 47 miles. I returned it around 6:20pm and when I went inside and waited for 5min, no one was around I had to go find someone to give the key to. Sunday comes around and I get a voice-mail about me not returning the key, I called and they said it was their mistake. Monday 4-26 5:50pm and I finally received the recipet, it was for $37 more. I supposedly used 77 miles when that's not possible. I returned it with 47 out of the 50 miles I said I was going to use. I tried to call but they were closed. I will go down tomorrow to clear this up and correct the final amount. This is ridiculous someone had to have used the truck after me. I am going to ask for them to review the tapes and I hope the trucks have GPS. Horrible and irresponsible on uhauls part. Wish I could give a NO STAR RATING.ANTONIO R.
Give a location that is more close to my home/pick-up area.ANTONIO B.
Dawn is amazing! She is understaffed and working crazy hours but still is still managing to provide great service with a smile on her face. The only location I will go to.Ronald P.