Was unhappy with U-Haul online process as there were errors and communication was not very good; causing problems at pick-up. Agent had a very bad attitude about this and was not professional. Way too much drama. While very functional, truck was very uncomfortable for a long haul (~900 miles). We will re-think going to U-Haul first next rental.Curtis L.
Moving Truck Rental in Owasso, OK at Thompsons General Store
(Distribuidor de U-Haul del vecindario)
Owasso, OK 74055
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - jue.: 9 a. m. - 4 p. m.
- Vie. - dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Owasso, OK 74055
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
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Excellent customer service was provided to me at this location.Tameko J.
It wasn't clear that I needed to pick up the truck at another location. Other than that they were all awesome and helpful!Ronald H.
Make your app work correctly!Isaac P.
Stevie was very good to work with and showed me all the safety factors about the trailer and towing it as well.Thomas M.
Your return process sucks! Pictures of everything-ridiculous! If you want to see it go look! The drop off was just me doing all of the work, like self checkout at WalMart-it SUCKS!!!Gary M.
Stevie and Ben were helpful, accommodating and pleasant!!Robert H.
Be able to change return locations online. There's heavy construction at the return site.TONYA M.
Was not told place was closed, and representative on the phone that I called was rude and unhelpful. Was told he would make a note of the conversation and that never occurred because Uhaul called me about where I dropped the trailer off. Poor customer service!!!Aaron G.
Nothing. Person was friendly, helpful, clean truck. Great experience.Robert S.
Stevie at Thompson's is great to work with.Brian H.
The self pick up was very difficult. It should be as easy at putting in a code that you get at check out, but instead there is a multi step process that did not work for us. Also the truck was not full when we picked it up so we left it 3/4 full when we dropped it off and we were chargedCharlie W.
When I returned the truck and attempted to check it in, the app did not work properly. At the point where I took a picture of the fuel gage and mileage, the picture would not upload.Joe K.
The only problem I had was with the uhaul system, giving me the information to get the key. I was lucky the lady was still there, was not hands off as promised. She went above and beyond to get me my truck. I am not sure I will do the self service thing again but I will be back in a year when i move again.Amber F.
Service was excellent. Definitely will use againCarolyn M.
Very helpful. Thompsons made it feel like avery personalized experienced. I felt that she really cared that I was taken care of.Jesse S.
When arriving to drop the trailer off, the phone number I online was disconnected, and the small placard outside of the store had different open hours than the large sign on the store, and when trying to call the store, their voice mailbox is full. This is the first location where I had no interaction with staff which made it less about customer service and more about taking pictures and submitting out of ease for the business.Matt C.
Setting up the reservation was very slow. Took approximately 90 minutes to rent a car trailer and 6 blanketsRoy W.
Nothing. The sales person was wonderful and very polite and personable. Just a joy to talk to.Jerry D.
Nothing keep up the good workDebra B.
This owner is the best business owner I have ever met. Very nice and helpful.Jasen C.
Stevie, was VERY pleasant to work with and enjoyed renting the trailer from this location and doing business with her. She was very friendly, helpful and pleasant. A++++Richie G.
Great experience. Third time I have used this location. Always very helpful and friendly.Alan C.
Excellent Service. Keep it up!!SAURABH J.