Was unhappy with U-Haul online process as there were errors and communication was not very good; causing problems at pick-up. Agent had a very bad attitude about this and was not professional. Way too much drama. While very functional, truck was very uncomfortable for a long haul (~900 miles). We will re-think going to U-Haul first next rental.Curtis L.
Customer Reviews for Thompsons General Store
(Distribuidor de U-Haul del vecindario)
Owasso, OK 74055
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - jue.: 9 a. m. - 4 p. m.
- Vie. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent customer service was provided to me at this location.Tameko J.
El cliente no dejó un comentario.Samantha F.
It wasn't clear that I needed to pick up the truck at another location. Other than that they were all awesome and helpful!Ronald H.
Make your app work correctly!Isaac P.
Stevie was very good to work with and showed me all the safety factors about the trailer and towing it as well.Thomas M.
El cliente no dejó un comentario.Dave O.
Your return process sucks! Pictures of everything-ridiculous! If you want to see it go look! The drop off was just me doing all of the work, like self checkout at WalMart-it SUCKS!!!Gary M.
Stevie and Ben were helpful, accommodating and pleasant!!Robert H.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Luis L.
Be able to change return locations online. There's heavy construction at the return site.TONYA M.
Was not told place was closed, and representative on the phone that I called was rude and unhelpful. Was told he would make a note of the conversation and that never occurred because Uhaul called me about where I dropped the trailer off. Poor customer service!!!Aaron G.
Nothing. Person was friendly, helpful, clean truck. Great experience.Robert S.
El cliente no dejó un comentario.Donald J.
Stevie at Thompson's is great to work with.Brian H.
The self pick up was very difficult. It should be as easy at putting in a code that you get at check out, but instead there is a multi step process that did not work for us. Also the truck was not full when we picked it up so we left it 3/4 full when we dropped it off and we were chargedCharlie W.
When I returned the truck and attempted to check it in, the app did not work properly. At the point where I took a picture of the fuel gage and mileage, the picture would not upload.Joe K.
The only problem I had was with the uhaul system, giving me the information to get the key. I was lucky the lady was still there, was not hands off as promised. She went above and beyond to get me my truck. I am not sure I will do the self service thing again but I will be back in a year when i move again.Amber F.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Diana C.
Service was excellent. Definitely will use againCarolyn M.
El cliente no dejó un comentario.Jesse S.
Very helpful. Thompsons made it feel like avery personalized experienced. I felt that she really cared that I was taken care of.Jesse S.
When arriving to drop the trailer off, the phone number I online was disconnected, and the small placard outside of the store had different open hours than the large sign on the store, and when trying to call the store, their voice mailbox is full. This is the first location where I had no interaction with staff which made it less about customer service and more about taking pictures and submitting out of ease for the business.Matt C.
El cliente no dejó un comentario.Bradley P.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Patrick B.
Setting up the reservation was very slow. Took approximately 90 minutes to rent a car trailer and 6 blanketsRoy W.
Nothing. The sales person was wonderful and very polite and personable. Just a joy to talk to.Jerry D.
Nothing keep up the good workDebra B.
This owner is the best business owner I have ever met. Very nice and helpful.Jasen C.
Stevie, was VERY pleasant to work with and enjoyed renting the trailer from this location and doing business with her. She was very friendly, helpful and pleasant. A++++Richie G.
El cliente no dejó un comentario.Tyson T.
Great experience. Third time I have used this location. Always very helpful and friendly.Alan C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Alejandro V.
El cliente no dejó un comentario.Johannes S.
El cliente no dejó un comentario.Anothey V.
Excellent Service. Keep it up!!SAURABH J.
Service was great! Very friendly :) Truck was clean and worked out perfectly for us. Had a great experience!Tracey P.
Very friendly n helpfulJessie C.
El cliente no dejó un comentario.Christopher D.
could not find the lock box as it was not by the area we got the key from. Placed the key back in compartment 1 as there was no indication of the lock boxStacie B.
El cliente no dejó un comentario.Steven S.
The rental place looks like a junk yard. The key drop box is no where near the pick up box and U-haul had no idea where the key pick up was. We had to walk around trying to find it. It's 2 small building away from the business on a car port pole. The truck was on 1/2 tank when we received it but we filled it full so we weren't penalized for it. No one was there for us to show them it was 1/2 full but I am sure you can track the mileage we used and it cost $54 to fill so most definitely 50 miles doesn't cost that much! Place is a dumpTed D.
El cliente no dejó un comentario.Megan S.
Good service, good price. Very convenient. Manager did a great job. I will go back soon to rent again.Alan C.
Easy rental processJason T.
No staff had to search for the little orange box like crazy, multiple and differing business hours posted.Brett Z.
El cliente no dejó un comentario.Trase C.
I had no issues, it was quick and easy.Timothy M.
El cliente no dejó un comentario.Lois C.
Really rough ride empty but really good when it was fullDon S.
El cliente no dejó un comentario.jacob L.
El cliente no dejó un comentario.Doug B.
There was some confusion when the reservation was moved, I don't know what the cause was.John F.
Stevie and Ben were extremely helpful and made the moving experience go without a hitch.Kenneth T.
Stevie and Ben were very professional and efficient. They got me processed into the rental truck quickly. Ben helped get assistance to load the truck for which I will be eternally grateful.Kenneth T.
Couldn't be better! Outstanding personal service--Very pleasedmike P.
El cliente no dejó un comentario.Jon P.
This was an unmanned lot full of unsecured trailers. We were very hesitant to just leave the trailer there. There was not even a sign with instructions or a phone number.Artina H.
Nothing. Thompsons General Store is simply the best I have rented there several times and they are always the best to work with they always make my experience as easy as can be. It does seem they have to enter the car info a lot since it doesn't save / transfer from the reservation to the check out... This is an issue with the website.Brandon F.
El cliente no dejó un comentario.Tony Y.
This place was great. Everyone was very friendly and it went smooth.ryan M.
El cliente no dejó un comentario.roberto S.
El cliente no dejó un comentario.Steve S.
El cliente no dejó un comentario.Jeremy D.
El cliente no dejó un comentario.Melissa W.
El cliente no dejó un comentario.Kelly B.
El cliente no dejó un comentario.RODNEY R.
I never had my dolley in the truck and it wasn't taken off the billMichael V.
El cliente no dejó un comentario.MICHEAL B.
Very friendlyJay G.
I don't know how you could improve, it was awesome service. The trailer was in good working order and was clean everything was perfect!Kevin H.
El cliente no dejó un comentario.Allan L.
El cliente no dejó un comentario.Keith D.
No problems. Organized, quick and easy.Robert N.
El cliente no dejó un comentario.joseph L.
Very friendly cashier. Good advice for optimizing space in the truck.Gary E.
El cliente no dejó un comentario.David C.
Stevie helped us and was beyond friendly and helpful. She answered all our questions and was efficient in handling our rental. I will definitely recommend using this site to family and friends.Misty E.
Great place, quick transition, would recomendMIKE P.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Herman L.
Service was excellentSandra H.
El cliente no dejó un comentario.Bill S.
El cliente no dejó un comentario.Carrie M.
El cliente no dejó un comentario.justin G.
I had to call and confirm that the site was open. Looked run down and out of business.Stewart K.
El cliente no dejó un comentario.Robert S.
Not a thing maybe more selectionbill S.
El cliente no dejó un comentario.Letha L.
El cliente no dejó un comentario.JANA M.
You can't tell that this is a U haul place from outside at all. There was another u haul trailer sitting there, otherwise we wouldn't have known we were in the right place. Looked for a drop box to put paper work, but there was nothing.JOSHUA K.
El cliente no dejó un comentario.Yvonne P.
The folks at Thompson General Store where very helpful and made picking up the trailer a breez! ¡Gracias!Brandon F.
Stevie was very helpful and worked to accommodate my scheduling needs.Beverly J.
Since this location is run out of the General Store and there are a couple of other buildings on the property it would help someone to locate the business (U-Haul) if there was a prominent sign in front of the door at the General Store. Loved the ease of return with professional attitude of the lady at the store. If the rental truck had not been parked out in front of another building I would have passed the place without knowing where to go. If the rental truck was out at the time, you can see where someone would not know U-Haul was there. Thanks...Lowell W.