Equipment not loaded into truck, person on-site non-responsive to questions. Wound up getting charged for equipment not available.
Frank V
Big City Auto Body & Towing Service Corp of NY
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Long Island City, NY 11101
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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First of all fire the lady that was there, no customer service whatsoever. Really unprofessional and when ask questions didn’t help at all. I won’t go back to this place even though is close to my house. I might change to a different company.
ramon GI arrived at the location for a 7am pick up as scheduled. I followed the prompts on the UHaul app and when I opened the lock the key was not there. I called the 1-800 number right away and while I was waiting a woman drove by yelling at me saying, what are you doing!? I let her know I was renting a truck. After 30 minutes the person on the phone helped me and she gave me three different combinations before we arrived at the box where had the key. It was for the truck assigned to us; it had been placed in the wrong lock. While doing this trouble shooting the woman who owns the place where the locks are installed yelled at me again saying, we don't open till 9! She had nasty tone and refused to help. Finally by 8am we had access to the key. This was one our later than expected. This delayed my moving schedule. It created a challenge for me as the building I was moving to gave me a specific time that I have for moving. I would like a refund form UHaul for the inconvenience in delayed pick up and terrible customer service from the person at the truck pick up site. Thank you.
Juan CGet different people to handle this location or use a different contractor. The woman behind the desk at the office was the nastiest most unhelpful person I’ve encountered in years
David YWorst ever imaginable. They actually require you to find a parking spot On the street before you return the truck. That took one hour. Then when they finally see the truck Tomorrow if there is any damage the customers will be blamed. Completely unacceptable and no one should ever use this place. Ridiculous and outrageous. .
IAN S