First and most your representative doesn’t give much instructions, she has no good customer service. The place was small . It was a little difficult for my first time customer.
Raisa P
Big City Auto Body & Towing Service Corp of NY
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
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Customer Reviews
- 2.5 Average Customer Rating
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this place is close to me but the wen from the morning it was a little rude specially it was my first time to rent a U-haul
Evelin PPicking up before office hours and trying to get the code to unlock a rusty combo lock was a pain. Had to go through the reservation process three times in order to get the code and then the lock was rusted and had to be jammed off in order to open. As others have said, when I returned I handed the keys to a lady who was condescending and snatched the keys from me and then a second later lost them in a pile of papers. Accused me of stealing the keys and I had to point out where she threw them on her desk. I’d rather go to Woodside for a rental than a back alley U-Haul
Brian JThe lady at Big City Auto Body was rude and unprofessional. She was yelling the whole time and made me feel like her slave and not a customer. That lady is not happy with her job. I already set everything up online and scanned my driver's license, all we have to do is pick up the truck. When we got there the lady redo a whole new reservation so it took another 30 minutes which is unnecessary. That lady needs training in customer service and familiarity with the Uhaul online check in.
Jon PThe UHaul van itself was fine--exactly what I expected. Big City Auto, on the other hand, was awful. The place is filthy, literally like a hoarders house. There was no restroom. The service was unpleasant to an extreme. Gruff, defensive, angry and unhelpful. Never left their seat, behind a glass window. Didn't say hello or goodbye or thank you. Instead, grumbled and growled. I previously rented from a UHaul elsewhere--in that case, it was a UHaul owned location--and had the opposite experience. I could never use this location again or recommend it.
Richard P