Thank you for letting me and my family rent a uhaul.Big City Auto Body and Towing ,You guys do an excellent Job, You go above and beyond for your customers A+ in my book.Yerika W.
Moving Truck Rental in Long Island City, NY at Big City Auto Body & Towing Service Corp of NY
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Long Island City, NY 11101
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When returning the van, the woman at the location was rude, not very helpful, and using inappropriate language with customers. She was also unwilling to abide by rules and regulations for returns given to us by U Haul.Thomas O.
Warn people that they will ask for "references" to prove your identity when you go too pick up van. If Uhaul doesn't believe a license is enough of an ID, state it beforehand so people know that they have to deal with this ridiculous "requirement." Am looking to using a local place for future rentals or just buying a cargo vanDARIUSJOHN N.
The price to highYERIKAN W.
pls vacum clean the car. The car's (van) interior is okay, not too dirty, but it could do with some cleaning. It's just the level that accumulates with intended use, but not something customers will do (should do).Laszlo D.
The treatment of the staff is terribly bad.Salem M.
Staff was incredibly rude, the vehicles are located on the side of the road and not in an organized fashion. After they give you a hard time and threaten you to keep the trucks nice and finally hand over the keys, you have to walk around the block to look for your vehicle. I was shocked as to the poor customer service. The truck was surprisingly clean and seemed to be in order, which was the only saving grace of the experience but I will never rent from this location again.HALEYM A S.
this location has limited space, the lady at this location was pure rude unprofessional and completely lack of capability of services, plus, even we did the online check in, we need to wait for paper work anyway, was asked to wait in 25 degrees F for almost an hour without sympathy plus waiting for the car for an hour from pick up time, extremely not recommending for this location, your time is precious, do not waste here.wasan T.
The staff was rude and annoyed at the inconvenience of customers. The truck smelt of cigarettes and was a bit dirty.James J.
I tried to get help about parking lot when I was dropping off the truck that I rented nobody help me out even from store and on the phone!!muzaffer P.
Truck wasn't clean, guess the previous user lied online when returning the van. Also lied on the fuel quantity... physically check the trucks before next rental...CLAUDE B.
I didn't order a dolly and even I tried to change it Uhaul charged on my card 7 dollars for a dolly that I didn't asked for it not even received itCRISTOBALANTONIO D.
It was tricky to find parking upon return, but Linda, the location's agent, was helpful in helping find a spot.DIANE ALLISON B.
Front desk lady very rude, and sent me 2 blocks to get a van.Carlton E.
- difficult parking - not the easiest communication with the agent at the location Unrelated to the location: - the iOS app is terrible - the verification process is not very efficient (was waiting in the cold for 25 minutes) - the overall service was less then what I am used from other servicesCARL M.
I tried using TruckShare 24/7, and my experience was a disaster. The rep chatting with me said that my contacts wouldn't pick up the phone. But instead of allowing me time to contact them and let them know, she cancelled my pickup. I was stuck at the location, which doesn't have an office, in 25F weather in the wind shivering trying to figure out why my pickup was cancelled. Luckily, a very nice Uhaul employee let me sit in the van while he helped me sort it out. He had trouble getting my reservation to show up in the system, but after an hour he was able to get me set up. Thank goodness for him. After almost 2 hours, I could finally leave. I will NEVER use Uhaul 24/7 again. What a disaster.HUNTER O.
The equipment was relatively clean, however, in the vehicle itself there was a little bit of glass and dirt possibly from the previous renters. Other then that the vehicle ran extremely well and the service provider, Big City Auto Body, were very helpful in our renting process.Jonathan David J.
This location needs private parking.Maria D.
The lady at the counter that runs this location is extremely rude, loud, and treats people with a disgusting attitude. This is my second time already getting a truck from this location and nothing has changed as far as for the service. The maintenance guy that works with her is also a moron.Oren B.
do NOT rent from this location- no warning that you need to find street parking in an extremely crowded areaSAMANTHARAE F.
Did not hear back from uhaul before appt, but the staff at this location were so helpful.Monica H.
The truck rental was a great rate. This location is not convenient though due to the lack of parking when returning the vehicle. I would likely find an alternative location to rent from in the future.DAMONI W.
Rough neighborhood to find street parking in late at night after hours and they don't try to save you a space anywhere.Kristen T.
Miscommunication, lack of professionalism, location had cats and it stunk like cat's garbage, rude staff, overcharged me without letting me know in advanced. 37-24 13th St Long Island City, NY 11101 should be closed for good. I Booked the Truck online. The website had issues when I tried to check in. One employee told me she couldn't help me until 9am that they were opening. I told her I had only one question. She said she couldn't help me or answer any questions until 9am. After trying to figure out on the phone with a Uhaul employee, they couldn't help me either because I needed to be helped by an employee they suggested me to go to another location in Long Island City, but they didn't know How far was the location And I couldn't look up the address online because I had 3% battery on my phone, since I was more than 1hr trying to do the online check in, sharing location and taking pictures of my face and ID. I decided to relocate my booking to its original location and comeback at 9am. Once I got there the same employee asked me to get the handy car I needed out of the Truck I was supposed to get earlier with the tools I requested because she wanted to give me a different Truck just to clear that parking spot for her convenience. Once inside the location, the place had cats hanging around in the office. The smelled of cat piss and cat excrement was too strong (even wearing a face mask). The same employee was helping me out on the other side of the window while one of the cats was scratching and biting her... and there was lack of comunication since she didn't want to leave the intercome on. So I has to speak louder and still she couldn't hear me or answer me all my questions. She specifically told me that I could do the checkout online or she could do it for me â€œno problemâ€ she said. The Fuel was not full. When returning the Truck Which the app was not working either. It kept saying â€œunable to connectâ€ right at the last step when submitting the odometer and fuel pictures even with phone service and internet. So I decided to go inside, but they had locked the door. Then I decides to drop the keys in the â€œkeys drop off boxâ€. Few minutes later I was charge $13.97 without an explanation. Next morning the same employee called me and tells me I was going to get charged $20 for not doing the online check out and because she had to do it, and her supervisor told her so. I explained that there was a miscommunication since the beginning and she kept the intercome off 97% of the time, which she replied â€œ I did because some customers complained that is too loudâ€ but that was not my case and I was complaining she couldn't hear me and still didn't do anything about it. that she said she could do it if I couldn't but never mentioned any fees for doing it herself. I asked to speak to a manager and she said He couldn't assist me because if they receive customers physically they have to help them (didn't acknowledge I was still a customer). She would talk to him, but he was the one giving those orders. I asked her if she could call me back after talking to her, her response: â€œI'll try to do it when I have timeâ€... First time trying Uhaul and very disappointed...JOSEPH R.
The return process was a bit complicated and there was not clear instructions communicated.Sina G.