To whom it may concern, October 13 I decided for my first time i rent a uhaul truck due to the fact that I just got myself an apartment and needed things to be moved. Unfortunately I had one of the worst experiences especially it being my first time. On top of that I just gave birth 7 days ago, so to go through this while going through just giving birth was a little unsettling for me and very difficult. I decided to get my uhaul from a local gas station and the address was 108-46 Merrick Blvd. I arrived to pick up the truck and had already reserved the 10' truck for a few hours just to get everything in my new apartment. We get there and were told we would be charged only $125 due to the deal going on with $125 a day with 100 miles which was fine. We do the security payment of $150 on my card and take the truck up a few blocks to notice that the side view mirror was technically off the truck so we decide to return it right back but we made the payment ahead of time to the other truck. The insurance to that truck was $16. No problem once again. Since there weren't anymore trucks left the guy in the store decided that he would give us the cargo van and he said there would be no extra charges. Come to find out i was charged $25 for that insurance. I also put in that I wanted the van until 8:30 am and still brought it back earlier which was at 3:30 am. Getting the van wasn't such a hassle due to the fact that he switched it with no problems but made problems he couldn't keep. Bringing it back was worse. I spoke to whoever was on duty at 3:30 and he was so rude. He took the key, checked the car said the price was $225 and walked away. How did it go from $125 to $225 ? He took out his phone and typed in the sections that I did 160 miles when I didn't. He kept saying that I did when in fact no notes were taken on the switch and no information was provided. I kept asking him why are you putting in 160 miles ? He had no response. I let him know that I'd be putting gas especially due to the fact that it's a gas station, but i just wanted to let him know I was back. The van was never given on full so i would put it back on that. He then tried to lie about where the fuel was so that I can be charged more when i specifically told him that i would do it just to give me a second due to the fact i just gave birth he had no remorse whatsoever. So he lied about the gas being empty and the miles. I asked if I could take a picture of what he was putting in the uhaul system and he told me no and started walking away. He started making extremely rude comments and laughing telling me to call the manager and he didn't care because that's what he's going to put in the system and to email uhaul for further information. As for someone who is still in a healing process i am truly disgusted and hurt that a grown man would act like that and try to humiliate me and basically scam me out of the money i have. I work hard for my money and now that i have a newborn I'm really on a budget, things haven't been the best and that put the icing on the cake for me. Uhaul isn't a bad company at all but the people they choose to allow to sponsor them need to be more professional and have some respect. I would like some type of compensation for this experience and someone to speak to the men on duty during these times. Thank you for taking the time out to read this letter. Chelsea Geronimo
Alquiler de camión de mudanzas en Jamaica, NY en 10846 Mart Inc
¿Te mudas de o a Jamaica, NY 11433? Obtén cotizaciones de tarifas de alquiler de camión GRATIS en 10846 Mart Inc. Los camiones de alquiler de
Obtén cotizaciones GRATIS de camión, pickup y van de carga para mudanzas en 10846 Mart Inc
Pickups Trabajos pequeños
Vans de carga Trabajos pequeños
Camión de 10 ft De estudio a
dpto. de 1 hab.
Camión de 15 ft Casa de 1 hab.
a dpto. de 2 hab.
Camión de 17 ft Casa de hasta 2 hab.
Camión de 20 ft Casa de 2 hab.
a dpto. de 3 hab.
Camión de 26 ft Casa de 3 hab.
a casa de 4 hab.
Solo tienes que hacer clic en cada uno de los camiones de mudanza que aparecen arriba para ver las especificaciones individuales del camión, entre las que se incluyen: características de seguridad, capacidad para remolcar, ahorro de combustible y, por supuesto, el tamaño disponible de espacio por camión. Cada camión de alquiler tiene precio individual para ayudarte a ahorrar dinero, tiempo y energía en tu mudanza hacia o desde Jamaica, NY.
Alquileres de vans de carga y pickup en Jamaica, NY
Los alquileres de van de carga y pickup U-Haul en Jamaica, NY son ideales para proyectos de mejoramiento del hogar, entregas y otras cargas pequeñas. Alquila vans de carga o pickups para ahorrar dinero en mudanzas o entregas locales. Los alquileres de vans de carga y pickup son populares entre los negocios locales, estudiantes universitarios y mudanzas pequeñas de casas en Jamaica, NY 11433. Nuestras vans de mudanza para alquilar incluyen aire acondicionado, rieles con protección para resguardar tus pertenencias, y vienen equipadas con un enganche para transportar un remolque de alquiler.
- Rieles de protección en el interior de las vans de carga
- Transmisión automática
- Aire acondicionado
- Suspensión para viaje apacible
- V-8 con ahorro de combustible
- SRS/bolsas de aire
Comentarios de clientes
Nothing at this time
U-Haul truck air conditioner wasn't working. Unable to charge my phone. Truck was dirty and requires maintenance. Expensive coverage option, just for a small job.
Get a newer truck
I had no problem at allllllllllll with this location they are very good at what they do and they customer skills is up to par
No description of location, the person who handle your rental pickup uses a cell phone to conduct business,nothing that say U-Haul At the location it felt Awkward And inconvenient and when I got to my destination and tried to use the side door only one side of the door could open. I had the van for 4 hours and was charged $84 .
Stop using third party locations. Provide better quality assurance. Communicate better with locations and customer.
I wouldn't come back here to rent a uhaul if you paid me. I had a horrible experience picking up my rental.
I reserved the truck for Saturday night a little after 8pm for a 24 hour duration. I was to return the truck the following night. While moving furniture I hurt my back and that set my time back for completing the move. I called the local number, but to no avail. The rep did call me to ensure I was bringing back the truck. I did explain to him that I hurt my back, and that my reservation needs to be extended. I was aware that I would be charged for an additional 24 hours whereas that's the initial time duration I selected. I made it back to the drop off location a little after 8pm. This particular location is also a gas station that has lot to, and I had to wait nearly 15-20 minutes for someone to assist. Finally, another employee walked in to help and the rep behind the counter came out to assist me once the other rep went behind the counter to help the other customers who were waiting in line. The initial rep did come out and look at the truck. He also looked at the mileage, and the gas. All was well. Then I asked the amount and he mentioned $267, and stated that he charged me for a third day. I turned the truck in on time for a 2 day duration that should have included the base rate of $19.99, $16 protection, and 78 miles in total. I am also disputing this additional day. I spoke with the rep about it, and he stated that he put 6pm, and I'm over so I was charged an additional day. I brought the truck back in time to make it a full 2 days(24 hours) and yet he still charged me. He also was very unprofessional with yelling at me, and telling me next time use another location after he stole my money.I want a refund of the 3rd day whereas I only used the truck for 2 days. I will NEVER recommend u-haul to my family and friends after this experience. I was ripped off...
Only issue I had was I wanted to drop off the vehicle off at the uhaul center at Flushing, Ny where i live nearby. But could only selection from a drop off location farther than where I wanted to go which added to the mileage I was using.
Just keep it up!
Clean your vehicles before renting them. Truck was extremely dirty, I had to take it home a hose it down before I put my furnitures in
Customer service was great and quick
Inform customers at the Douglas location if they return vehicle after hours to bring to the Mart location. If I known before there 24hrs I would have saved money in the past.
Those two were amazingly great...very friendly and they move stuff with care that's the best part I liked
The person at this location told us that we can return the truck to any location. We noticed it said "In Town" so we asked again. He still said it's fine. We believed him and returned to the nearest location at our destination and got OVERCHARGED! They need to be trained properly and not give false info! He was nice but this is NOT ACCEPTABLE.
This is experience was terrible and I will absolutely never use UHaul again. We left the furniture dolly at the location and we're unable to retrieve. We offered to pay the difference and were told â€œkeep the truck until you have the dolly.â€ We reiterated that wasn't possible and then spent the next hour on the phone with uhaul. NOONE was able to tell me the rate or how they determine the rate for missing furniture. In the end the manager charged me $85 for a $7 dolly. And no one can tell me how this number was calculated. All they can say is it varies. Based on what? Based on whatever the manager decides. That's unacceptable. The customer service rep admitted that I could forget the furniture dolly in 2 different days and potentially be charged a different price for it. There's no price list. There's no fine print. There is noting to indicate how this number is determined. I understand I forgot the dolly which is why I offered to pay. But after an hour to have that number go from $7 to $85 for a dolly I can get for $15 at Home Depot is really outrageous. I wasn't the first and won't be the last. There should be some consistent protocol for this.
The representative who served me was very professional. He was patient. He also had another employee with him who helped me get myself together, which made the transaction go quick and smooth. It was a last minute rental. So I appreciate that they helped me get the vehicle I needed without a fuss. Thanks.
Last time I went said they gave me a van that check engine light was on while I was driving it was storming on me and almost cut off. This time they gave me the same van with the check engine light on I complained about it when I drove off I didn't make it around the block before I start stalling I came back to the station to let them know that it was not catching speed and it was stalling they said they didn't have another truck I couldn't get anywhere to get a new one so I took that one and it shut off on me twice in the middle of the road I complained and the manager was being very rude and nasty to me I will never rent from them again or are you whore I will go to another moving Truck company I'm tired of them treating me like I don't matter the truck was no good check engine light was on and they still refuse to help me
The person who assisted me was very friendly and helpful dealing with my rental I can't remember his name but I wish I did cause he will really take care of you
Went a few times here no problem
Awesome customer service ????
Nice and friendly customer service. Plus it gas station, very convenience for refilling the gas. I will definitely come back again for any future trucks need.