They need to clean the units is not acceptable the conditions is gross sorry but is the trueJORGEANTONIO R.
Trailer Rental & Towing in Jamaica, NY at 10846 Mart Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Jamaica, NY 11433
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Uhaul truck had human feces, chicken bones all over the truck.when i opened the truck to load my stufs it was unbearably stinky.HUSSAIN M.
Charged me for gas when we only went 4 miles and charged me for 6 miles when I only went 4 milesFLORAVIRGINIA B.
Have the guidelines of the experience explained properlyBRICECRISTOBAL G.
There were left over receipts in the can area from previous renters. The clerk was not rude however, the truck didn't have gas in it and said 9miles to empty but the receipt said it had a quarter tank. So I went back inside and he told me there was a $34.99 credit because there wasn't any gas. I put $20 in the tank and only drove the truck 15miles. The truck had a quarter tank of gas when I returned it. The gas credit was removed and I asked the clerk why and he told me that I have to contact UHAUL he doesn't know why. I spoke with a UHAUL rep who told me that the credit came off because he said I returned it with 1/16 of a tank which was not accurate. The rep was supposed to have someone contact me by Monday and today is Wednesday and I still haven't heard anything. Poor Customer Service Uhaul. I just want my $34.99 credit back. I regret not taking pictures of where I left the gas gauge. Lesson learned.Kareem N.
Better maintenance of vehicles, tire had a flatCALVINK JR S.
The clerk didn't speak well English, and was unorganized, the equipment wasn't available, I had to buy a shovel to remove the snow aroundthe vehicle. Because they said it wasn't there job, it was the person that's renting it,Anthony D.
I was given a truck with no gas and a flat. The person attending my reservation never checked the vehicle. I only used the truck for 2 hours and I didn't have any equipment. The payment went from 68.00 to 128.00. I'm in fear they are charging me for services I didn't use as well as not giving my contract upon service.Teshelle M.
Very well informed knee what I needed even if I didn't. Very nice pplIRENE B.
I dont like overall,price is soo much expensiveMahin M.
I had reserved the van to be picked up at 3:30pm via mobile. When I tried to use my account to pick it up, i was told I had to wait until the location opened. I entered the location, which was a gas station that had no labeling telling me it was also a Uhaul location. The man took my ID and credit card and spent a half an hour talking to other customers (many of whom were not wearing facemasks), taking phone calls, and generally not informing me of what was going on or what I was waiting for. As it turns out, he was having difficulty finding the key tot he vehicle. Once he found it, he proceeded to have me repeat all the information that I had already input the previous night for the reservation- and then also requested another person's contact information, which was not required on the Uhaul site. The man rushed me through checking the vehicle for damage and tried to have me only take a picture of the damaged passenger side window rather than use the website Uhaul provides to upload photos showing any damage to the vehicle. I was not able to head back to my location until 45 minutes after my pick-up time while friends were waiting to help me load the van. I am incredibly disappointed that I scheduled this for mobile pick-up to not interact face to face due to COVID and instead got stuck in a gas station that was not enforcing masking rules for 45 minutes. All in all, this was an awful experience. I recommend using a different location.Daniel D.
Overall the location and the customer service was very good-the person went above and beyond to help out. I would tighten up the rental process - because at the end of the month, people either don't return the trucks on time, or I show up to pick up the rental and there's no vehicles available. That is of course not a good experience, so that drives me to rent with other services that can guarantee that the vehicle is available at the time of the rental (Turo, Enterprise, etc). I have done other U-Haul rentals...but because of the inconsistent process I have also rented vehicles from your competitors, too - I would love to be able to stick with one provider in the perfect world. Thank you for listening.Huberto Z.
They make you wait in line until all the regular store customers are taken care of. It took us 15 minutes just to see the guy and start the process of checking in, and then another 5 minutes to finish. This is with online check in before arrival to. If you're going to have a u haul partnership, don't put less priority on their customers. The truck was FILTHY and old masks, paper towel, and a receipt of the previous customer. The truck was not wiped at all. It looks like it has been dirty for weeks! Disgusting.MICHAEL LUIS P.
To whom it may concern, October 13 I decided for my first time i rent a uhaul truck due to the fact that I just got myself an apartment and needed things to be moved. Unfortunately I had one of the worst experiences especially it being my first time. On top of that I just gave birth 7 days ago, so to go through this while going through just giving birth was a little unsettling for me and very difficult. I decided to get my uhaul from a local gas station and the address was 108-46 Merrick Blvd. I arrived to pick up the truck and had already reserved the 10' truck for a few hours just to get everything in my new apartment. We get there and were told we would be charged only $125 due to the deal going on with $125 a day with 100 miles which was fine. We do the security payment of $150 on my card and take the truck up a few blocks to notice that the side view mirror was technically off the truck so we decide to return it right back but we made the payment ahead of time to the other truck. The insurance to that truck was $16. No problem once again. Since there weren't anymore trucks left the guy in the store decided that he would give us the cargo van and he said there would be no extra charges. Come to find out i was charged $25 for that insurance. I also put in that I wanted the van until 8:30 am and still brought it back earlier which was at 3:30 am. Getting the van wasn't such a hassle due to the fact that he switched it with no problems but made problems he couldn't keep. Bringing it back was worse. I spoke to whoever was on duty at 3:30 and he was so rude. He took the key, checked the car said the price was $225 and walked away. How did it go from $125 to $225 ? He took out his phone and typed in the sections that I did 160 miles when I didn't. He kept saying that I did when in fact no notes were taken on the switch and no information was provided. I kept asking him why are you putting in 160 miles ? He had no response. I let him know that I'd be putting gas especially due to the fact that it's a gas station, but i just wanted to let him know I was back. The van was never given on full so i would put it back on that. He then tried to lie about where the fuel was so that I can be charged more when i specifically told him that i would do it just to give me a second due to the fact i just gave birth he had no remorse whatsoever. So he lied about the gas being empty and the miles. I asked if I could take a picture of what he was putting in the uhaul system and he told me no and started walking away. He started making extremely rude comments and laughing telling me to call the manager and he didn't care because that's what he's going to put in the system and to email uhaul for further information. As for someone who is still in a healing process i am truly disgusted and hurt that a grown man would act like that and try to humiliate me and basically scam me out of the money i have. I work hard for my money and now that i have a newborn I'm really on a budget, things haven't been the best and that put the icing on the cake for me. Uhaul isn't a bad company at all but the people they choose to allow to sponsor them need to be more professional and have some respect. I would like some type of compensation for this experience and someone to speak to the men on duty during these times. Thank you for taking the time out to read this letter. Chelsea GeronimoCHELSEA TAYLOR G.
Nothing at this timeANTHONIA C.
U-Haul truck air conditioner wasn't working. Unable to charge my phone. Truck was dirty and requires maintenance. Expensive coverage option, just for a small job.GURPREET M.
Get a newer truckJOSEPH C.
I had no problem at allllllllllll with this location they are very good at what they do and they customer skills is up to parSHERRYLYN F.
No description of location, the person who handle your rental pickup uses a cell phone to conduct business,nothing that say U-Haul At the location it felt Awkward And inconvenient and when I got to my destination and tried to use the side door only one side of the door could open. I had the van for 4 hours and was charged $84 .MELBOURNE R.
Stop using third party locations. Provide better quality assurance. Communicate better with locations and customer.JUANM S.
Good dudesJERMAINEA C.
I wouldn't come back here to rent a uhaul if you paid me. I had a horrible experience picking up my rental.ZEGARRA F.
I reserved the truck for Saturday night a little after 8pm for a 24 hour duration. I was to return the truck the following night. While moving furniture I hurt my back and that set my time back for completing the move. I called the local number, but to no avail. The rep did call me to ensure I was bringing back the truck. I did explain to him that I hurt my back, and that my reservation needs to be extended. I was aware that I would be charged for an additional 24 hours whereas that's the initial time duration I selected. I made it back to the drop off location a little after 8pm. This particular location is also a gas station that has lot to, and I had to wait nearly 15-20 minutes for someone to assist. Finally, another employee walked in to help and the rep behind the counter came out to assist me once the other rep went behind the counter to help the other customers who were waiting in line. The initial rep did come out and look at the truck. He also looked at the mileage, and the gas. All was well. Then I asked the amount and he mentioned $267, and stated that he charged me for a third day. I turned the truck in on time for a 2 day duration that should have included the base rate of $19.99, $16 protection, and 78 miles in total. I am also disputing this additional day. I spoke with the rep about it, and he stated that he put 6pm, and I'm over so I was charged an additional day. I brought the truck back in time to make it a full 2 days(24 hours) and yet he still charged me. He also was very unprofessional with yelling at me, and telling me next time use another location after he stole my money.I want a refund of the 3rd day whereas I only used the truck for 2 days. I will NEVER recommend u-haul to my family and friends after this experience. I was ripped off...Alicia M.
Only issue I had was I wanted to drop off the vehicle off at the uhaul center at Flushing, Ny where i live nearby. But could only selection from a drop off location farther than where I wanted to go which added to the mileage I was using.David H.