Terrible Experience with U-Haul I rented a 10 ft truck from U-Haul for 3 days, along with a dolly and furniture dolly. However, my experience was an absolute nightmare from start to finish. First off, when I picked up the truck, I never received either of the dollies I had paid for. I was told they'd be included, but after loading the truck, I realized both dollies were missing. I went ahead and completed my move without the dollies, and when I returned the truck a day early to minimize my rental time, I thought I was in the clear. Big mistake. A few days later, I was shocked to find that U-Haul had charged me an additional $275 for the "lost" dollies (which I never even received) and for an extra day of rental, despite returning the truck early. I called customer service multiple times, and each time I was promised that they would correct the mistake, but I've now been waiting for 4 weeks with no resolution. I did receive a partial refund for the two missing dollies, but I was still charged for the extra day-the very extra day that I did not use. To make matters worse, customer service continues to give me the runaround with no real answers. This experience has been a complete disaster.
Niccolo O
CK Food Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Glendale, CA 91205
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Parking the van can be difficult at this location.
Linus GClean and ready to go, I’ll be back for sure
Micaiah RI only drove 5 miles and they just charged 10 dollars for 2 gallons😀
GEVORG KEasy check in check out. Great people
Syuzy M