I'd used the cargo van for less than an hour and returned it clean, but I was charged a $50 cleaning fee without explanation. The charge was refunded after calling customer service.Santi H.
Customer Reviews for CK Food Store
(U-Haul Neighborhood Dealer)
Glendale, CA 91205
Servicios en esta ubicación:
- Mon–Fri7 a. m. - 9 p. m.
- Sat–Sun8 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Mon G.
El cliente no dejó un comentario.Reggie M.
El cliente no dejó un comentario.Wesly H.
First, this is a convenience store that just so happens a to rent UHaul trucks and vans. And the young lady at the counter was very nice and courteous. What's weird about this place is how the operation is run. There is no central parking lot for the trucks and vans - only the very small and cramped strip mall parking. The trucks and vans aren't parked here. They are scattered around the immediate neighborhood (which I am sure the neighbors love to have UHaul trucks parked in the streets). Our van was â€œmaybeâ€ over on the next block or two but they weren't sure so once we got the key we had to go find it. There is no central place to wash and clean the vehicles and for a van that only had 7,314 miles ours was filthy. Looked like a landscaping crew had used it for yard work. All said, the van ran fine and it did the job. The return back to the very nice lady in the convenience store was easy because we used the app. Really odd way to run a UHaul business. And is it ok with UHaul to scatter vehicles around neighborhood streets like this? Probably won't return to this location. Seems strange.julius B.
Do not state it is contactless/ all via mobile device when it is not true, both check in and check out stated this and both required me to find personnel. This process was not as quick and easy as stated online.Samantha G.
El cliente no dejó un comentario.ALBERT G.
These folks were great. Nice, friendly, helpful. No issues, no complaints! I will be back.Nina Z.
El cliente no dejó un comentario.Alfonso P.
Amazing customer service, super friendlyCarl H.
Dishonest staff. The man charged me for damage that was already on the car.Jirair B.
El cliente no dejó un comentario.samvel G.
The check in process was delayed due to the system being down.Ryan J.
Drop off and pick up instructions were not detailedmark H.
El cliente no dejó un comentario.Nicholas S.
El cliente no dejó un comentario.Katherine P.
El cliente no dejó un comentario.Evonne D.
El cliente no dejó un comentario.Brian N.
El cliente no dejó un comentario.Dalia M.
Super efficient and nice people. Very convenient for us and going fast track with using local community.OLIVIER JEAN T.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Armen H.
Manager, employees & several customers not wearing masks. The van was not checked in from the previous renter and held up my rental. Glitches in the ap and the indifference of the owner took what should have been a 10 minute pick-up turned into a two hour ordeal.It threw off my entire move.BROWN T.
Love the pick up location- the staff was very nice and friendly. the truck "tire pressure" was on- it did not bother me, but that's the only thing I would recommend making sure all the warning signs in the car are off. Otherwise, the entire process was very smooth and staff was super nice.Vahe S.
El cliente no dejó un comentario.Sharon D.
Great experience overall! Easy pickup and drop-off and the store owner was very friendly and helpful. Highly recommend.Alexandra G.
The manager was on site when I arrived for my appointment, and he was the only one able to give out vans. His associate took a picture of my drivers license and credit card then TEXTED him the photos without my consent. ( I pleaded with them to delete that sensitive information but not sure if they did) The manager arrived 30 minutes later not wearing a mask. My pregnant wife asked him to put on a mask and he got irritated and put a clear face shield on that barely covered his eyes. When he arrived I asked him to delete my credit card info from his personal cell phone and got mad and threatened to cancel our reservation. This was so much hassle. The store was full of mask less customers, and rude employees that make you feel very uncomfortableTyler W.
El cliente no dejó un comentario.Daniel K.
This location is a convenience store, which is fine, but there is no designated drop off point. The person who worked there was very helpful, but was definately more of a convenience store clerk than a uhaul service person. There is no designated parking for uhaul at this location, so after consulting the clerk I was told to find the closest place to park. I ended up driving around for 20 minuets looking for a decent place to park the truck. This location absolutely needs designated parking for uhaul; making it my responsibility to find appropriate parking for the truck in a busy part of town was ridiculous.alexander F.
El cliente no dejó un comentario.ALBERT G.
El cliente no dejó un comentario.Jan M.
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