This was a very painful moving experience unfortunately..I've never had any issues with U-Haul before. On Sunday, September 29, 2024, Nichole Parks (Reservation Manager) had called me to let me know that my confirmed pickup reservation in Chippewa was no longer available. I was relocated to Beaver Falls, extra 10 minutes away from me, not a huge deal. I had missed her call & called her back not even 2 minutes later. She had an attitude immediately, didn't "know who I am & what my business calling was about" as if she hasn't just left me a voicemail. She was quick with her responses, didn't seem like she wanted to answer any of my questions and was overall ignorant. Fast forward, I go to pick up my U-Haul & the app was saying the reservation wasn't valid (granted I was a little late which is my fault), I called the number & spoke to some nice representative & she explained the situation & reset the reservation so I could pick up the trailer. Still didn't work. Gave another call back, greeted by Nichole Parks once again, and she had an even worse attitude than the first time I spoke to her. Told me the owner never put the keys in the drop box, so I now have to drive to Monaca, which is 20 minutes away from where I was already at. Told me I needed to pay a "relocation fee", I asked "why would I pay you a fee if I've been moved locations three times at this point?" Got immediately nasty about it, "That's not what I said, I said I OWE YOU". Followed up with giving us a 15 foot at a 10 foot price. And gave us 20 miles for free. I wasted 4 miles to Beaver Falls & then another 14 miles just to pick up the truck. Plus another 11 miles just to get home. In my own vehicle. So that brings me to 30 miles of wasted gas because I kept being relocated. We were clocked at 38 miles, which is accurate, but were still charged $47.20. Even though we were supposed to have the first 30 miles for free, plus the additional 20 miles that Nichole added. I kindly ask to please be compensated in some way. Not only for the waste of time & waste of gas & overall headache when it comes to moving, but having to deal with an ignorant "manager" more than once, that believes the issue is "resolved". Otherwise, no other issues! Both pickup locations were super friendly & helpful!
Marissa C
Cranberry Mini Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
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Truck cab was not cleaned, needed vacuuming and wiped down. Truck has a lot of damage not reflected in photos.
James CThe employee had me go out and take a picture of the mileage and fuel, Never went out to inspect the truck himself This took far too long for a receipt to generate. 13 days since the return and still no deposit refund.
PAULA DThey don’t take cash
samuel fPoor attitude and no help. Confirming a furniture dolly and not having one. This was a major inconvenience.
RANDY J