rented a trailer and told the receptionist I only needed it until Wednesday. With snow in the forecast, I mentioned I might need to extend to Thursday. She said, "OK." When I saw the cost, I asked why I was being charged through Thursday when I only needed it until Wednesday. She explained that I was reserving it through Thursday, but if I returned it on Wednesday, I would only be charged for the days I used, and the unused day would be refunded. I signed the agreement and told her to expect it back on Wednesday. We returned the trailer on Wednesday as planned, but they refused to refund the unused day. When I called, the woman on the phone told me, "You should have only reserved it until Wednesday and added Thursday if you needed it." I explained that's exactly what I had requested, but the receptionist insisted the reservation had to be made through Thursday, assuring me I'd be refunded for the unused day. Turns out, she lied. WOULD NEVER RETURN.
THEA B
MTI Auto Sales
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Clayton, NC 27520
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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We arrived after hours, so no personnel were there. The U-Haul website would not let me leave the personnel block unchecked, so I marked it "no" because it did not apply.
NICHOLAOS VVehicle was very dirty on the inside and there was something wrong with the truck. Struggled getting is started. Took 10 minutes for me to finally get it started.
RAYMOND HLocation was fine. Still disliked the overall experience of renting a uhaul. Terrible.
Danika BBoth locations great customer service. 5 Stars
CHRISTOPHER K