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Jason R
Customer Reviews for MTI Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Originally made a reservation with the Lee Court Clayton, NC 27520 location since it was closest to me. I arrived for scheduled pick up only to be told they didn’t have the truck and I would have to go somewhere else. Very unprofessional - they could have called me and saved me a trip to their location.
amy dNo help in getting the trailer hooked up.
Ken KI think I left my house key on the cup holder in the truck
Mike CMy uhaul did not have dashboard lights so I could not see what speed limit I was going at night. Therefore I could not drive the uhaul back to the location that night. I was still charged for the extra day that I had to keep the uhaul.
Malik FHaving to move cones to access the property was a hassle.
WALTER BThe trailer was old and leaked during a rain Unfortunately stained a loveseat
will rTruck was clean but not well maintained. It struggled to change gears efficiently and blew out smoke cloud when started and starting. Needs some TLC.
Steve WMake your app for mobile pick up easier to use. I lost a lot of time because things were not working properly.
Matthew VVery friendly staff. They did great.
Oliver RI was told the gas was full, and I would have to return it full. However, it took eight gallons to fill the tank when I only drove 19 total miles. So, it was not full, and I paid for gas that rental location should have already had in the truck.
MICHAEL RAll your locations are very confused and each person has a different story depending on who you talk to. Was charged $64.00 more as stating I had an extra day when I picked up and returned truck the same day. Was informed I could drop off at nearest location. Then harassed two days after I dropped off truck stating I never dropped it off. All absolutely ridiculous and not customer care. Would definitely not recommend your company and plan to tell everyone the horrible experience.
Jennifer TMti is great customer service timing absolutely nothing to complain about thanks
carlos pSmall scale Uhaul center but had what I needed and the young lady in the office was great help! Easy booking, easy return. I rented an open trailer. $25.00 for a day. I would rather pay that than to have one sitting in my yard with just occasional use. Thanks again!
Richard SNothing
Ronald SThey charge me for delivery after hours as if to say I have control over their store hours.
Graceful HVery friendly staff. 10/10
amalia fDon’t give people trucks with no gas that break down 6 miles down the road. The nice girl at the desk was as helpful as she could be, but the rest of the process was a 2 hour disaster.
ALEXANDRA KThe attendant was very helpful and friendly. Great customer service.
MARJORIE SGreat
BLAINE HTrailer had a flat tire and attendant said they had no air tank but I could go to the gas station and fill it. Not knowing if the tire was bad I told her I was not comfortable with that so she did have another trailer. I had to hook up and unhook both trailers myself which does not seem like good policy.
STEVEN DEasy to find and friendly service
GEORGE PGreat people working there, Very friendly and helpful.
CHARLES TThe staff here are pleasant to deal with. They look professional and have a clean retail area. The lot doesn’t have much in regards to inventory, but it’s super convenient.
BRYAN WThe pickup location was fine. However, the same can’t be said about Uhaul specifically. The mobile share app/website did not work properly. I had to travel 25 minutes away from my original pickup location and I had to wait almost an hour and a half to get assistance with just gaining access to the truck due to system issues. I was not compensated for extra mileage that was promised to me. I will not use Uhaul in the future unless the website is updated to be more user friendly.
Iris O