The two dozen blankets and Dolly were not in the truck. I had to go to the Colerain store twice to get blankets. They put two bags not two dozen when I went there. I was told I would receive a $50 credit, that I did not receive.Adam W.
Moving Truck Rental in Cincinnati, OH at Compass Self Storage
(Distribuidor de U-Haul del vecindario)
Cincinnati, OH 45231
Services at this Location:
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 10:30 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Cincinnati, OH 45231
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everything was fineTAWANNA W.
I was charged an extra $26.60 for 7.6 gallons of gas since my son Mark Sanders, who was the driver, noticed the trucks fuel was at a half of tank when he started the truck. He put $20.00 dollars of gas in the truck before returning it to bring it back to a half tank. He later noticed on the paperwork that it stated it was on 3/4th of a tank which wasn't true but he did not take a picture of the fuel gage thinking it matched the paperwork that he looked at after he turned it in. So without proof there is nothing we can do at this point but in the future if we ever rent from this location again will check paperwork with fuel gage to make sure it matches. Not at all happy with this but stuck without proof. Next time we will know to check and dispute immediately before driving away.Mark S.
Finding a way to refund money back IF filled truck over return limitMAKAILA M.
Rented us a truck with both headlights out. Had to wait over 3 hours to get them fixedCHAD G.
Everything was perfectANGELO B.
Great customer service!DANIEL H.
The associate was very helpful and friendly.Christopher P.
I think the employee had a good personality but her customer service could have been better and she should've listened to what I needed to be able to help me better.Vonetta P.
Truck sound like it's about to break down power steering and brakes were horribleMarlon B.
Everything went well only thing they should let us as the customer know that with the option of you checking the rental in yourself it would save the customer a $20 charge if they check it in. I wasn't aware of that until after the fact, I had already dropped the key in the box found that out earlier this morning when,I seen the text for check in. I had asked where to put the key that's when she should have informed me of the cost. Other than that U haul is great.Kristina W.
Everything was as needed. Would rent from them again if needed.Hank K.
Rented the truck on Friday picked it up at 2pm. Next morning when we went to open the back there was a lock on the door and we had no key to open the door. The key that was suppose to be for the back was not provided to us. We called the U-Haul number where they tried to contact the place where we picked it up. They could not help so then they suggested we call roadside. Well roadside was over 2 hour wait. Went to the storage company and they had no way of opening the back. We took the truck back we were unable to open and move anything! Very unsatisfied with the entire situation and would appreciate a full refund due to the fact we were not able to do anything with the truck.George E.
Everything, They steal money. The odometer are preset to charge you additional mileage. I went 8 miles each way and was charged 46 miles when called in about it, I was hung up on. No return phone calls . Never ever againDeirdra B.
Careful with "check in" time with billing. Charged me 2 days of service when I returned the same day as I used it. I put the keys in the lock box as instructed because I returned it that evening after they were closed. They should make 'check in' time the night before at 11:59 p.m. if the keys are in the lock box prior to the store opening the next day. Doing so would prevent this from happening again.ANDREA W.
Jerry called to let me know the computer system was down company wide. And called when it was back up. Ended up only a small delay. Good communication.James D.
I was charged 54miles used. The location of the place I went was 13miles one way. Round trip that would be 26miles and I live 1.8 Miles from the Ihaul location so even if I add 10 extra miles it only add up to 36miles total. No where near the 54 miles I was charged. If that is how you operate I will not be back.Clyde B.
It was all very easy!Robert T.
The truck inside, while the floor was swept out, was "sticky" with dash, cup holders and seats all were not clean. The windshield wiper blades are torn and only partly visible when driving. The facility and Compass representative made positive presentations.Kevin M.
Great customer serviceTamara M.
Recommend customers download app. Website wouldn't pull location. Wasted 45 minutes then had to wait on approvalKevin R.
Very disappointed with Uhaul changing our reservation location less than 24 hrs before we were to pick up our truck for a big move. Also requiring us to return it to the same location that was 20 miles out of our way. I think we shouldn't have to pay for the additional miles we had to drive.Andy W.
Make note on website which locations do not offer dollys so next customer does not have to go to two UHaul locations to get UHaul truck and another location for dolly.Eric P.
The associate was a nice guyStephen M.