Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

320 comentarios

10925 Hamilton Ave   Cincinnati, OH 45231

(513) 878-1789

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10:30 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 878-1789

10925 Hamilton Ave
Cincinnati, OH 45231

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10:30 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISSANNA B. 
Clasificación:
3.0

I was charged for furniture pads which I didn't use, but other than that, I had an excellent experience.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
2.0

The truck was filthy, inside had a gas station bag with food under the seat, empty water bottles behind the seat, face masks all under the seats, spilled drink marks down the center console, dirt all gross nasty inside the cup holders, I open the truck rear & there's broken hangers all over the place, dirty everywhere, and dirty socks. Would not recommend this location, the gas was even under half a tank when I received it. Worst experience I've had ever.

Daejah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VONETTA P. 
Clasificación:
1.0

The two dozen blankets and Dolly were not in the truck. I had to go to the Colerain store twice to get blankets. They put two bags not two dozen when I went there. I was told I would receive a $50 credit, that I did not receive.

Adam W. 
Clasificación:
5.0

Everything was fine

TAWANNA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DA'NASIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONIQUE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taneisha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANE M. 
Clasificación:
3.0

I was charged an extra $26.60 for 7.6 gallons of gas since my son Mark Sanders, who was the driver, noticed the trucks fuel was at a half of tank when he started the truck. He put $20.00 dollars of gas in the truck before returning it to bring it back to a half tank. He later noticed on the paperwork that it stated it was on 3/4th of a tank which wasn't true but he did not take a picture of the fuel gage thinking it matched the paperwork that he looked at after he turned it in. So without proof there is nothing we can do at this point but in the future if we ever rent from this location again will check paperwork with fuel gage to make sure it matches. Not at all happy with this but stuck without proof. Next time we will know to check and dispute immediately before driving away.

Mark S. 
Clasificación:
3.0

Finding a way to refund money back IF filled truck over return limit

MAKAILA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEYDOU S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

seydou S. 
Clasificación:
3.0

Rented us a truck with both headlights out. Had to wait over 3 hours to get them fixed

CHAD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRETA O. 
Clasificación:
5.0

Everything was perfect

ANGELO B. 
Clasificación:
5.0

Great customer service!

DANIEL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

siddi R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNEST W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYVAUGN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S. 
Clasificación:
5.0

The associate was very helpful and friendly.

Christopher P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
2.0

I think the employee had a good personality but her customer service could have been better and she should've listened to what I needed to be able to help me better.

Vonetta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrayl F. 
Clasificación:
3.0

Truck sound like it's about to break down power steering and brakes were horrible

Marlon B. 
Clasificación:
4.0

Everything went well only thing they should let us as the customer know that with the option of you checking the rental in yourself it would save the customer a $20 charge if they check it in. I wasn't aware of that until after the fact, I had already dropped the key in the box found that out earlier this morning when,I seen the text for check in. I had asked where to put the key that's when she should have informed me of the cost. Other than that U haul is great.

Kristina W. 
Clasificación:
5.0

Everything was as needed. Would rent from them again if needed.

Hank K. 
Clasificación:
1.0

Rented the truck on Friday picked it up at 2pm. Next morning when we went to open the back there was a lock on the door and we had no key to open the door. The key that was suppose to be for the back was not provided to us. We called the U-Haul number where they tried to contact the place where we picked it up. They could not help so then they suggested we call roadside. Well roadside was over 2 hour wait. Went to the storage company and they had no way of opening the back. We took the truck back we were unable to open and move anything! Very unsatisfied with the entire situation and would appreciate a full refund due to the fact we were not able to do anything with the truck.

George E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mallie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laverne W. 
Clasificación:
1.0

Everything, They steal money. The odometer are preset to charge you additional mileage. I went 8 miles each way and was charged 46 miles when called in about it, I was hung up on. No return phone calls . Never ever again

Deirdra B. 
Clasificación:
3.0

Careful with "check in" time with billing. Charged me 2 days of service when I returned the same day as I used it. I put the keys in the lock box as instructed because I returned it that evening after they were closed. They should make 'check in' time the night before at 11:59 p.m. if the keys are in the lock box prior to the store opening the next day. Doing so would prevent this from happening again.

ANDREA W. 
Clasificación:
5.0

Jerry called to let me know the computer system was down company wide. And called when it was back up. Ended up only a small delay. Good communication.

James D. 
Clasificación:
1.0

I was charged 54miles used. The location of the place I went was 13miles one way. Round trip that would be 26miles and I live 1.8 Miles from the Ihaul location so even if I add 10 extra miles it only add up to 36miles total. No where near the 54 miles I was charged. If that is how you operate I will not be back.

Clyde B. 
Clasificación:
5.0

It was all very easy!

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keischa A. 
Clasificación:
5.0

The truck inside, while the floor was swept out, was "sticky" with dash, cup holders and seats all were not clean. The windshield wiper blades are torn and only partly visible when driving. The facility and Compass representative made positive presentations.

Kevin M. 
Clasificación:
4.0

Extraordinario servicio al cliente

Tamara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTACIA S. 
Clasificación:
5.0

Recommend customers download app. Website wouldn't pull location. Wasted 45 minutes then had to wait on approval

Kevin R. 
Clasificación:
5.0

Very disappointed with Uhaul changing our reservation location less than 24 hrs before we were to pick up our truck for a big move. Also requiring us to return it to the same location that was 20 miles out of our way. I think we shouldn't have to pay for the additional miles we had to drive.

Andy W. 
Clasificación:
5.0

Make note on website which locations do not offer dollys so next customer does not have to go to two UHaul locations to get UHaul truck and another location for dolly.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruthie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle S. 
Clasificación:
5.0

The associate was a nice guy

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda M. 
Clasificación:
3.0

Representation

Lasaun J. 
Clasificación:
5.0

Have an extra appliance dolly available

Marrissa J. 
Clasificación:
5.0

Great experience! Everything was so easy and smooth! Great rate too! Jerry was so friendly and helpful!

Jill S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie M. 
Clasificación:
3.0

I have yet to receive an invoice after returning the equipment. I returned the same day 3/9/2020 and maybe put 1 mile on the truck

Natalie L. 
Clasificación:
5.0

Great location, staff and amazing prices.

Jade M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda O. 
Clasificación:
5.0

Mr. Jerry Is a very nice professional man,Mr.Jerry was very polite and explained to me about the use and return of the truck. I;m giving Compass Self Storage/Uhaul location an excellent 5 stars!

PATRICIA M. 
Clasificación:
4.0

I don't think the gas gauge was working properly. I drove 22 miles in a 10 foot truck. I put over 2 gallons of gas in the tank in a gas station across the street. When I returned the truck, I was marked as having it be 2 gallons low on gas. There is no way that could be accurate. Unfortunately, I don't have photographic proof, but I feel like I should not have been charged.

Salim W. 
Clasificación:
5.0

Great job!

Kristina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA S. 
Clasificación:
5.0

The gas issue is a problem - the customer returns the vehicle and puts in the amount they feel is correct according to the gauge and then you rape people by adding another gallon or two stating it was not enough - it's all arbitrary and rip off.

dawn M. 
Clasificación:
5.0

Make sure you let them know its credit card only

Brenda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yolanda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milan L. 
Clasificación:
5.0

So patient

SMITH N. 
Clasificación:
5.0

Customer service was excellent

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz A. 
Clasificación:
5.0

Clean the inside of the truck.

Melody G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVA J. 
Clasificación:
2.0

Either the truck was damaged after it was returned or it was missed on the previous check in. Apparently you have to use some app that crashes your phone to check in the truck or you are responsible for it even after it's returned. Will not be using Uhaul ever again.

Andrew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
4.0

El cliente no dejó un comentario.

theresa W. 
Clasificación:
1.0

They should check wheather the dolly is attached and lock in place and when i reserve the guy said it is going to be for 24 hours but the lady(so called Manager) told me i have to return it in 6 hours. They have their own rules? And she told me i didn't fill up the tank and doubted wheather i ever pump the gas, when i told her earlier i did, and ask me to fill it up little more then what it was. Renting a truck from this location is a mess. Don't do it. On top of that the truck was full of snow on windshield, are they not supposed to clean it for customer?

ABI S. 
Clasificación:
5.0

Great People Good Service

Marion S. 
Clasificación:
1.0

A lot they charged my card more than what they told me

Shawnice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

The employees were very nice and helpful.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
3.0

Everything was fine????????

Darlene B. 
Clasificación:
5.0

Jerry was the best.

ann C. 
Clasificación:
5.0

Everything was perfect

Ahjza S. 
Clasificación:
5.0

NOT a thing ??

crystal D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary C. 
No se han enviado comentarios para esta ubicación.

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