Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

421 reviews

10925 Hamilton Ave   Mount Healthy, OH 45231

(513) 878-1789

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10:30 am–3 pm

Services at this Location:

Contact Us

(513) 878-1789

10925 Hamilton Ave
Mount Healthy, OH 45231

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10:30 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everything was good. The gentleman helping was very polite and helpful. He explained everything to me and even when I didn't understand something, he repeated again without sounding frustrated.

genya ware 
Rating:
5.0

Customer did not leave a comment.

Keimonee Malloy 
Rating:
5.0

Customer did not leave a comment.

Hector Sanchez 
Rating:
4.0

Customer did not leave a comment.

Craig McCray 
Rating:
3.0

Customer did not leave a comment.

Nicc Patrick 
Rating:
3.0

Customer did not leave a comment.

MODOU GUEYE 
Rating:
5.0

Customer did not leave a comment.

Brahim Thiam 
Rating:
5.0

Nothing

Donna Keiser 
Rating:
5.0

Customer did not leave a comment.

Marion Byndon 
Rating:
3.0

Inside truck with trash cigarette she's pop can tabs crumbs everywhere.

Melissa Tyler 
Rating:
1.0

Not satisfied with the with the rental of your trucks mirrors need to be fixed truck do not have dollies in them and I wasn’t informed that if I take the dolly out the building that I would be charged for it I was charged for the dolly

john jones 
Rating:
1.0

I am no longer using uhaul again.

Joy Williams 
Rating:
1.0

Mileage entered as starting mileage was wrong used the truck for 15 miles was charged for 72 miles

Carla Clark 
Rating:
1.0

I arrived at 9:30am to pick up the truck and no one was in sight. When I called U-Hauls customer service, I waited on hold for 20 minutes, then was transeferred to another dedicated line. The call disconnected. I called back to start the same process over again as I had hired movers and still needed a truck. The agent on the line explained they found another locatoin about 20 minutes away that had a truck available, however, they would charge me for the additional mileage and no discounts could be offered my inconvenience or to help with the cost of the hourly hired help I employed an not have to pay 2 hours of free labor. I drove back to the original location, noticed that the "open" sign was on and walked in. I picked up my truck at 11a. The front desk advised someone had called off. She would ony be able to offer my a few $ off my rental. I understand the politics of a call of... I don't understand why there isn't a better proceedure in place to make the customer "whole" or extend any accomodations to ensure the customer remains a returning customer. I found myself in a complete panic and out a lot of money for the inconvenience of a "call off" at this location. Please reach out to me via e-mail anya.graves@cchmc.org to discuss this futher as my cell phone views most 800 #'s as spam.

ANYA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Stephen Lambert 
Rating:
5.0

Customer did not leave a comment.

TANGERLA Sellon 
Rating:
5.0

Very friendly and helpful

GARRY DURHAM 
Rating:
5.0

Customer did not leave a comment.

Michael Sherrill 
Rating:
5.0

The Lady who manages the office does a great job; No Nonsense and seems to really care about how the customers are served.

Stephen Lambert 
Rating:
5.0

Nothing. The staff was excellent. Thanks.

Jacqueline Anderson 
Rating:
2.0

Customer did not leave a comment.

tiffany jackson 
Rating:
4.0

The rental Truck that I received broke down. The transmission drifted into Neutral while I was driving and I was stranded on a very busy 2-lane road. Perform thorough mechanical Inspections more often, A broken transmission link was the problem.

Stephen Lambert 
Rating:
5.0

Awesome customer service!

Travis Thomas 
Rating:
5.0

I estimated the total cost myself and uhaul is really great about price transparency except for environmental fee which is low but would like it the environment fee to be upfront when estimating and the price estimate tool wouldn’t work on site. In person location was excellent

William Carter 
Rating:
2.0

Customer did not leave a comment.

Jeffrey Mentrup 
Rating:
5.0

All good

Gregory Miller 
Rating:
3.0

Customer did not leave a comment.

ADRIAN BARNETT 
Rating:
1.0

TERRIBLE

ANDREA HILL 
Rating:
5.0

Customer did not leave a comment.

John Donner 
Rating:
4.0

Let me know ahead of pick up time that the Dolly won’t be available at the location when I already pay for it online . This is the second time this has happened .

CLARISA HUNTER 
Rating:
5.0

No complaints. Very pleasant, hassle free experience.

Lionell Dunn 
Rating:
5.0

Customer did not leave a comment.

Herman Hill 
Rating:
5.0

Customer did not leave a comment.

Marilyn Browne 
Rating:
5.0

Excellent staff. Easy, convenient process.

Kathleen Walker 
Rating:
5.0

Customer did not leave a comment.

Wayne Smith 
Rating:
5.0

Best experience I've had with U-Haul. Kelly was super awesome!! She was very friendly and efficient. The facility was cute, clean, and inviting, and it smelled really good. The back of the truck needed to be swept before putting our belongings in it, but the cab of the truck was the cleanest I've ever seen from U-Haul. Definitely recommend this location!! Thanks!!

TAMMY DIRR 
Rating:
5.0

Very helpful and kind employees

Fredrick Giles 
Rating:
5.0

Stay great.

Michael Haile 
Rating:
5.0

Customer did not leave a comment.

Karen Pullins 
Rating:
5.0

Customer did not leave a comment.

ada fuentes 
Rating:
2.0

Because of the extreme inclement weather, we could not return the truck until a day and a half later, and then I was charged an additional $80 for 2 days plus $25 cleaning fee because the floorboard was wet from the snow that had melted that I had on my feet. I feel that the extra days and other charges should be waived because I did not make it snow and I didn't want to hit something in the parking lot with your truck. Very bad policy

Fredrick GILES 
Rating:
5.0

Was very pleased with the service and truck. First-time rental from this location.

Zachary Taylor 
Rating:
1.0

I showed up to return the truck at 2:11 pm and there was a sign on the door that said will return at 2:30 . But as I was yell this to my son the man inside came to the door and reached his had though the door drop slop and I handed him the key , he said thank you and I drove off. 2hours later I got my final bill charged for an extra day stating I'd returned the truck after 4.Thats was an intentional lie and a dishonest way to charge a customer extra money on purpose. And that's bad business. I'm sure there are cameras there and at the gas station right next door where I got gas minutes before returning the truck to prove what I'm saying. I will never do business with them again.

Karen Wade 
Rating:
5.0

Customer did not leave a comment.

anton bray 
Rating:
5.0

Everything was great. Kelly and Heaven were friendly and efficient. Great to do business with them.

Micaiah Yhisrael 
Rating:
4.0

Customer did not leave a comment.

AARON ARTHUR 
Rating:
5.0

Customer did not leave a comment.

Sharon Hall 
Rating:
4.0

The ladies working at this location were very personable even early, even on a nasty cold day. Both when I picked the truck up and returned, they were in a good mood when so many others in retail/service have bad attitudes. Kudos!

Jerry Leftwich 
Rating:
5.0

The equipment was very well maintained and clean. It was a pretty smooth rental experience from picking up to dropping off. I would definitely use that location again. The staff was very friendly explained everything and answered all questions professionally. Would definitely recommend to family and friends.

Rebecca Fagin 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Bosel 
Rating:
4.0

Truck was clean, but received on empty, so they gave me a gas credit. Becky was very nice, very helpful.

vanessa brown 
Rating:
5.0

Customer did not leave a comment.

Dina Sorn 
Rating:
5.0

N/A

Kittie Brooks 
Rating:
5.0

I always rent from this location. The front desk lady Kelly is always so kind and prompt. Makes the experience worth coming back time and again. In and out! Thanks.

Thelma Ayers 
Rating:
5.0

The young man who helped me on my moving day was super helpful, friendly professional.

Kirsten Roberts 
Rating:
5.0

Everything was excellent including it's cleanliness, employee's professionalism, product knowledge, & wiliness to go above and beyond. The employees were friendly, upbeat and courteous. I had a "Top Notch" experience at this establishment and will definitely return!

Karen Stenson 
Rating:
3.0

Employee was late to open store. Also although the truck was new an F650 should never even be built with a gas engine. Struggled to maintain speed limit on highway and redlined going up any hill over a 15 percent grade. Consider a diesel motor option in your 26’ trucks in particular. You’ll get better performance, better fuel economy, and better life expectancy. The ride was worse than I expected even out of an F650. You can feel every crack in the road. God help you if youre driving through road construction. If you plan on renting this truck you should preemptively call your chiropractor, also bring plenty of bags if you or your passenger are prone to motion sickness.

Ian Boyd 
Rating:
5.0

Customer did not leave a comment.

Bryan Williams 
Rating:
5.0

Customer did not leave a comment.

Virginia Holifield 
Rating:
5.0

Customer did not leave a comment.

Anna Johnson 
Rating:
5.0

Customer did not leave a comment.

Moti Lamgadey 
Rating:
5.0

Friendly people great location easy to work with I was in and out

Brian Springer 
Rating:
1.0

We were charged for the previous customer because the van was not checked back in. Now we are having issues getting this resolved. We used the check-app prior to leaving the facility to confirm the mileage and gas. For some reason you all don't have our check-in photos. We also spoke to the rep at check-in about the wrong mileage and he said that he was going to call and fix it. Well that didn't happen. Neither did submitting our tax exempt paperwork.

Marvis Green 
Rating:
4.0

The truck I rented was not available at the specified time. I had to wait 45 min for the truck to be ready for rental. The customer service agent was excellent however. He treated everyone who came in with respect and professionalism.

Margaret Izenson 
Rating:
5.0

The clerk was nice and friendly! Thank you!

Wasana Phothisat 
Rating:
5.0

Don't change anything. It was a great experience. Especially working with Kelly. She was such a big help

Dawn Tucker 
Rating:
4.0

The location was fine. Easy to pick up and drop off after-hours. I did have a issues with Uhaul customer service not related to the specific location.

Jessica Mullendore 
Rating:
5.0

was a quick and easy process at this location.

josh germann 
Rating:
4.0

Customer did not leave a comment.

KARENTHA HALL 
Rating:
2.0

Did not have truck when we arrived. This was after they changed the location of pick up. They had to give us a different truck. The truck smelled so bad like marijuana. The dolly we ordered wasn't there so we had to go buy one. Very inconvenient!! Very poor transaction.

PAUL ROSS 
Rating:
5.0

Great customer service!

ROY HALL 
Rating:
3.0

I had a reservation at the one down the street, I called Friday to make sure my reservation was good and that the two dollys I reserved were all set, I got to the location and he didn’t have either dolly and the trucks windshield was covered in snow and it wouldn’t start, I ended up at the Compass location, he didn’t have anything except the regular dolly but he was very nice and helpful

Timothy Boehl 
Rating:
5.0

Customer did not leave a comment.

ELEANOR MORGAN 
Rating:
5.0

Customer did not leave a comment.

DONNA SPRINGS 
Rating:
5.0

Customer did not leave a comment.

EDWARD LAHMANN 
Rating:
5.0

Good people.

TIMOTHY JORDAN 
Rating:
3.0

Y’all need new vehicles and lower $$ per mile. I wouldn’t use Uhaul for moving anymore.

DAN GAUTAM 
Rating:
5.0

Customer did not leave a comment.

Timothy Linnabary 
Rating:
5.0

Customer did not leave a comment.

IVAN MURRAY 
Rating:
3.0

Customer did not leave a comment.

ROBERT RADFORD 
Rating:
3.0

Customer did not leave a comment.

DARLENE BALL 
Rating:
4.0

Customer did not leave a comment.

LACEDRIC HENDERSON 
Rating:
2.0

I saw something after my rental about a $50 reservation guarantee. Unfortunately the location did not have the size truck I requested. The associate was very nice and helpful but getting the larger truck put us at a disadvantage. The apartment we were moving from had limited space and the larger truck made the move difficult. Would like to know if I am entitled to the $50 from the guarantee

ANGELA GORDEN 
Rating:
1.0

The Uhaul was a mess when I picked it up. It struggled the whole ride sounded like transmission issue on 2nd and 3rd gear. The receptionist who was there to take customers didn't show up for 30 minutes, and was not very customer service oriented or professional at all. Also, charged for gas even though I filled it to the point indicated on the sheet.

ROBERT GRUEBMEYER 
Rating:
4.0

The lady working there was very nice

NATALIE WAGNER 
Rating:
3.0

No pads even though orders - very difficult to get them and had to visit other location where I was told they were holding pads but they had no knowledge and did not want to give me any - was told they would be complimentary due to inconvenience but I was charged anyways - that hassle took about 2 hours

DAVIS CHESTNUTT 
Rating:
5.0

Excellent and wonderful

Clara Brown 
Rating:
5.0

I really appreciated being greeted and treated very friendly coming in the door, everything was explained to me and the truck worked perfectly. I will definitely recommend and will be back as the need arises, sorry so late filling this out

JEFF CORDRAY 
Rating:
5.0

Staff was very friendly and helpful. Thanks so much for a easy and painless rental experience. :)

VIVIAN ALLEN 
Rating:
2.0

Ordered appliance dolly, wasn’t told there wouldn’t be one until pick up. Was forced to drive to another location just to pick up a dolly.

SEAN COOK 
Rating:
5.0

Everything went well! The U-haul was in very good condition and it was clean! Thank you

TAMMY KELLY 
Rating:
4.0

Customer did not leave a comment.

ALLAN ROSE 
Rating:
5.0

Customer did not leave a comment.

WILLIE ROSS 
Rating:
5.0

Foam littered in the back of the van and the front outside of the cab was covered with stuck kn leaves and flowers…

Robert Timmons 
Rating:
5.0

Customer did not leave a comment.

sierra underwood 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA STEVENSON 
Rating:
2.0

I paid for a dolly and when I got to the property to load my furniture (20 minutes away), there was no dolly. Spent 20 minutes on hold waiting for a rep, who stated we had to go back to the facility and get a dolly. I was still charged for the dolly even though it was supposed to be subtracted from my bill. They did not offer to cover the gas to go back to facility and the facility was closed. So customer service was useless to reconciling the mistake. I would not recommend doing the 24/7 share program.

Rebecca Bell 
Rating:
5.0

Customer did not leave a comment.

Michelle Kellogg 
Rating:
5.0

Simply put from the customer service, the van and everything was fantastic. Thanks 👍🏽

JOHN ACKAH 
Rating:
4.0

Customer did not leave a comment.

KAREN WADE 
No reviews have been submitted for this location.

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