He was not behaving good. He asked me to load chain and other myself. He did not tell me to check by mobile and he charged me extra. When I called him, he did not listen to my response and said call U-haul. I talked ton his secretary (Darline) for extending for a day but he charged me more. I do recommend that U-Haul should not allow him to take care of U-Haul trucks and trailers. I called and made a complaint with Ref# 322263 Hassan Moghbelli 913-952-2373Hassan M.
Moving Truck Rental in Cincinnati, OH at Bramble Towing LLC
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Cincinnati, OH 45212
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Please respond regarding my fuel charge, I was charged $15 and I filled the tank up to what it what as pick up and I would like an explanation. Thank you.Tory K.
Not a thing. The equipment was perfect, and Kenny was great in explaining everything and setting the trailer up for me. I will definitely go back to Bramble Towing when I need to rent a truck or trailerErnest H.
The location was great and the truck was very clean. My issue was my reservation was moved to a different location and the 26' truck was not available. My reservation was moved last minute to this location and I and very grateful it was. They were very nice and quick. Drop off was easy as well.Jasmin S.
They did a good job I have no complaintsGioavannia B.
The code was not correct and the number posted to call for U-Haul was disconnect. It took me calling the mainline and thankfully someone answered. Sadly. They did not provide the correct code but I was able to guess it, thankfully.Chris S.
Person who met me at locked gate was not wearing a mask. Office was dirty and disorganized.ROBERT B.
Customer service training needs to be a yearly requirement. If someone hands you their ID they shouldn't have it slid back across a desk at them. It's not proper to include charges that the customer already declined and then pretend that you can't reverse them. I'll never use this u-haul again.Chatika M.
I will definately rent from Bramble Towing again. Everyone was very helpful in explaining the equipment (6x13 trailer) and hooked everything for me. They also made sure everything was working properly before I left their lot. I've rented from others, but won't again!Ernest H.
The pick up location was fine but it was not our original location. It was very frustrating with all the changes for pick up. We had booked the truck for a 8:15am pickup at a location that opened at 8am but were notified 2 days prior that our location was changed but we could still pick up early. When we got to the new location the office did not open till 10am and our reservation was changed to 10am. We were unable to get the keys even though I had already paid for the entire rental. After several calls to customer service we found a location that was open at 9am. We drove to Bramble Towing to finally get the truck.Jill T.
REALLY FAST WITH ON LINE CHECK IN!!Scott K.
Make sure you don't forget your phone when checking u haul back in because you will be charged a feeAngela C.
Overall everything was convenient and the process for pickup and return was very good.Eddie V.
I returned the Uhaul to the correct location before the 9PM closing time and dropped the key in the designated drop box. I rang the doorbell and asked if I needed to do anything else to verify my truck return, and the representative told me the return was complete. The next day, I received a receipt charging me an extra $20 for an after-hours return despite returning it before closing time. I would not recommend renting a Uhaul from Bramble Towing.Andrew S.
My U-Haul was not prepared for mobile pickup, meaning that I had to wait an extra hour and a half to get the keys handed to me. Additionally, the staff was not wearing masks and we received a comment on how our masks that we were wearing were useless.Christopher C.
Everyone was friendly and acomadated my extension.varna W.
Small location, but had what I needed and excellent and prompt service experiance.STAN K.
I met one individual who instructed me to just drop-off the keys in the drop box and no need to come inside??Darryl I.
I was skeptical about using the app and everything, but I would absolutely use it again. It was clean, easy and convenient. The pick-up spot was very easy to find and very centrally located. I would swing through there again, for sure.Chris W.
The Bramble location was fine after I was transferred there due to multiple issues at the Eurie Realty location. One of the customer service reps, Jennifer, was incredibly helpful and even gave me a credit after my terrible service with Stephen at Eurie Realty.Jeff M.
I was charged an after hours fee because I dropped a trailer off early. The pick up and rental experience was not great either, the office was a mess and the person working the desk had no idea how to use a computer. Worst u haul experience I have had yet.PETER M.
Tim is super helpful.Andrew S.
The guy was super helpful and friendly.Erin C.