He was not behaving good. He asked me to load chain and other myself. He did not tell me to check by mobile and he charged me extra. When I called him, he did not listen to my response and said call U-haul. I talked ton his secretary (Darline) for extending for a day but he charged me more. I do recommend that U-Haul should not allow him to take care of U-Haul trucks and trailers. I called and made a complaint with Ref# 322263 Hassan Moghbelli 913-952-2373Hassan M.
Customer Reviews for Bramble Towing LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew W.
Please respond regarding my fuel charge, I was charged $15 and I filled the tank up to what it what as pick up and I would like an explanation. Gracias.Tory K.
El cliente no dejó un comentario.Steven M.
Not a thing. The equipment was perfect, and Kenny was great in explaining everything and setting the trailer up for me. I will definitely go back to Bramble Towing when I need to rent a truck or trailerErnest H.
The location was great and the truck was very clean. My issue was my reservation was moved to a different location and the 26' truck was not available. My reservation was moved last minute to this location and I and very grateful it was. They were very nice and quick. Drop off was easy as well.Jasmin S.
They did a good job I have no complaintsGioavannia B.
The code was not correct and the number posted to call for U-Haul was disconnect. It took me calling the mainline and thankfully someone answered. Sadly. They did not provide the correct code but I was able to guess it, thankfully.Chris S.
Person who met me at locked gate was not wearing a mask. Office was dirty and disorganized.ROBERT B.
El cliente no dejó un comentario.Steven M.
Customer service training needs to be a yearly requirement. If someone hands you their ID they shouldn't have it slid back across a desk at them. It's not proper to include charges that the customer already declined and then pretend that you can't reverse them. I'll never use this u-haul again.Chatika M.
El cliente no dejó un comentario.Brandon B.
I will definately rent from Bramble Towing again. Everyone was very helpful in explaining the equipment (6x13 trailer) and hooked everything for me. They also made sure everything was working properly before I left their lot. I've rented from others, but won't again!Ernest H.
El cliente no dejó un comentario.Bharat C.
El cliente no dejó un comentario.Brian A.
El cliente no dejó un comentario.Joy R.
The pick up location was fine but it was not our original location. It was very frustrating with all the changes for pick up. We had booked the truck for a 8:15am pickup at a location that opened at 8am but were notified 2 days prior that our location was changed but we could still pick up early. When we got to the new location the office did not open till 10am and our reservation was changed to 10am. We were unable to get the keys even though I had already paid for the entire rental. After several calls to customer service we found a location that was open at 9am. We drove to Bramble Towing to finally get the truck.Jill T.
REALLY FAST WITH ON LINE CHECK IN!!Scott K.
El cliente no dejó un comentario.Russ G.
Make sure you don't forget your phone when checking u haul back in because you will be charged a feeAngela C.
Overall everything was convenient and the process for pickup and return was very good.Eddie V.
I returned the Uhaul to the correct location before the 9PM closing time and dropped the key in the designated drop box. I rang the doorbell and asked if I needed to do anything else to verify my truck return, and the representative told me the return was complete. The next day, I received a receipt charging me an extra $20 for an after-hours return despite returning it before closing time. I would not recommend renting a Uhaul from Bramble Towing.Andrew S.
My U-Haul was not prepared for mobile pickup, meaning that I had to wait an extra hour and a half to get the keys handed to me. Additionally, the staff was not wearing masks and we received a comment on how our masks that we were wearing were useless.Christopher C.
El cliente no dejó un comentario.Alicia T.
El cliente no dejó un comentario.James W.
Everyone was friendly and acomadated my extension.varna W.
Small location, but had what I needed and excellent and prompt service experiance.STAN K.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Ismael D.
El cliente no dejó un comentario.Howard S.
I met one individual who instructed me to just drop-off the keys in the drop box and no need to come inside??Darryl I.
El cliente no dejó un comentario.tocajia E.
El cliente no dejó un comentario.Orly A.
El cliente no dejó un comentario.martin W.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.Berthena H.
I was skeptical about using the app and everything, but I would absolutely use it again. It was clean, easy and convenient. The pick-up spot was very easy to find and very centrally located. I would swing through there again, for sure.Chris W.
El cliente no dejó un comentario.delmer H.
El cliente no dejó un comentario.anthony J.
El cliente no dejó un comentario.Brenda E.
El cliente no dejó un comentario.Shanell R.
The Bramble location was fine after I was transferred there due to multiple issues at the Eurie Realty location. One of the customer service reps, Jennifer, was incredibly helpful and even gave me a credit after my terrible service with Stephen at Eurie Realty.Jeff M.
I was charged an after hours fee because I dropped a trailer off early. The pick up and rental experience was not great either, the office was a mess and the person working the desk had no idea how to use a computer. Worst u haul experience I have had yet.PETER M.
El cliente no dejó un comentario.Jeffrey H.
Tim is super helpful.Andrew S.
The guy was super helpful and friendly.Erin C.
easy and quick. owner was nice. seems like it is better marked as there was a clear U-haul sign. professional, no attempts to upcharge. the truck's existing damage was all marked.Sarosh B.
El cliente no dejó un comentario.Anthony F.
El cliente no dejó un comentario.Patrick M.
Thank you ??. Happy holidaysdawn L.
3 of the 4 tires were under-inflated. 32 pounds when the recommended was 40. But it's been cold lately so I get it, but it clearly showed that no-one was checking it. I only traveled 10 miles so it wasn't an issue.Eric S.
Everything well organized, van was ready when we got there. Tim was very helpful, and all of this with only 24 hour notice. I wish every company was as efficient as you. Thank you...diana haleDiana H.
UHaul office was amongst other towing business and uhaul office was not signed very clearly . It took 20 min to find the right office . The uhaul gentlemen Ken ( I think was his name ) was very helpful once I found himDave L.
Great experience!CODY G.
Excellent customer service! Thank you.melody C.
nothing, they were very helpful without being pushy.CHARLES M.
El cliente no dejó un comentario.Andrew S.
Did not provide proper information on the return policy- expected for customer to read the contract instead of explaining what the contract was. Was charged an extra $20 due to not properly going over the contract. I will never use there services again.tonya G.
El cliente no dejó un comentario.PAUL P.
El cliente no dejó un comentario.Glenn H.
Please actually put the equipment in the truck when a customer rents equipment and is using the 24hr pickup option, so the customer doesn't have to travel to another Uhaul location to get their equipment.Kenneth W.
They did not show us a tutorial of how to use the truck. Also, they did not have the type of dolly I requested. In addition, the truck had some debris inside.Jennifer B.
The people working at this location were rude, unprofessional and deceptive.Kimberly W.
Associates were rude and unfriendly. I was truly disheartened by my experience and weighed negatively on uhaul as a company.Samantha P.
They were cool explained everything in a short amount of time truck was ready at 900 excellent serviceRobin B.
El cliente no dejó un comentario.Robert C.
Good service and location. U-Haul truck ran really good.David B.
For this rental, I needed to coordinate picking up my Uhaul with dropping off my Avis rental car because I do not live in Cincinnati. I scheduled my Uhaul pickup at the Reading Road location, which was literally next door to Avis. I made both my Uhaul and Avis reservations Monday morning, 7/22. However, on Wednesday I received an email stating that the Uhaul pickup location had changed from Reading Road to Montgomery Road. I did not see this email until Thursday (the original email said that someone would "contact me" if the reservation location changed). Either way, I was not able to change my Avis dropoff to a better location relative to Montgomery road. The Lyft ride from Reading Road to Montgomery road cost $20 plus 45 minutes! Plus I needed to drive 20 additional minutes to my final destination where I used the Uhaul. I feel I should be compensated for the fact that Uhaul changed the pickup location without so much as a courtesy call, just an email that was too late to act on. The change cost me $20 plus an hour of my time, and also the inability to get out of Cincinnati before rush hour.TODD S.
There were political signs on the property which makes the atmosphere seem unprofessional. The rep. took a long time to sign me in/process my order even though I spent the time signing in online/scanning my ID beforehand. When my uhaul was rented I was sent out into the lot to find the uhaul without the assistance of a representative. The ID on they keys were faded so I had to try the keys on every uhaul. The equiptment that I rented was not included in the uhaul so i had to go back to the storefront and wait in line to get the equiptment that the rep. stated was already in my uhaul when it was not.Linda R.
El cliente no dejó un comentario.anthony W.
El cliente no dejó un comentario.Alan F.
I was very happy with the whole experience. After reading some of the reviews, I was apprehensive about the whole thing, but it went very smoothly for me, so I'm really happy! Also, the price was less than I had estimated, because I didn't realize the second 100 miles was calculated at a lower rate. Tim, the manager (owner?) of Bramble Towing was very helpful. Would definitely use them again.Leigh G.
The only thing that was a problem is that somehow it was missed that I would return the vehicle late the same day. The misunderstanding was that the 15 ft. truck would be returned 2 hours after renting.Lisa K.
El cliente no dejó un comentario.G Daniel K.
The floor of the van was sticky. There were no pads, no two wheel truck, no slide out ramp. And it wasn't cheap to rent.Mark S.
Jim could not have been nicer or more helpful. He went out of his way to help me when I had some equipment problems that precluded the initial hook-up.James L.
The only thing I would change is for the company to make it extremely clear to the renter that even though it's advertised as $20 per day, if asked if you know when you might return and you say probably about 4 , it's not made clear that if you say that they will rent it again and say you be late after when you pick it up. I thought a day meant 24 hours. Graciasray W.
I reserved 4 dozen furniture pads and they were not there on pick up day.William A.
Truck interior was dirty. A thin layer of dirt and pine needles throughout. Ramp was covered in wood chips.Christopher K.
El cliente no dejó un comentario.KRISTA D.
El cliente no dejó un comentario.James F.
Bramble Towing is just that - a towing and rental business so the facility is not going to be plush. However, the staff was very helpful, my van was waiting and the drop off was as fast as possible.Craig G.
El cliente no dejó un comentario.Christopher B.
Quick easy and efficient. Polite employees and no hassle availability.Jessica F.
El cliente no dejó un comentario.Kathy S.
Very easy rental and agent was very pleasant. Would definitely recommend themRobery H.
Quick, easy and friendly service.JAMES D.
I have reserved my van 2 weeks prior and the day that I was going to pick it up, was told it will be ready. When I was about to pick up they said they do not have it available and offered a box truck- I have a box truck and do not need one, I want a van. Was told to go to a different Uhaul in another state to pick-up and need to drop it back off there. No offer of compensation or help in anyway. Very bad, waiting on the District Manager to call me back- as I wasted a lot of time just to rent a van.LLIJA R.
El cliente no dejó un comentario.Hasan L.
El cliente no dejó un comentario.JAMES P.
Great location, helpful staff. Thanks.Alan F.
El cliente no dejó un comentario.Brandon B.
I was surprised by a cleaning fee that was double what was listed in my checkout. Also, the owner of the property was displaying political signs right above the key dropbox. Due to that, I will not be using this location anymore.Aaron S.
El cliente no dejó un comentario.MEREDITH R.
Everything Perfect, no changes needed.HOWARD S.
I ordered 24 moving pads and a dolly with my truck. Neither were present with the truck at pick up. Movers wouldn't move certain items because of it. Not happy.JONATHAN B.
El cliente no dejó un comentario.Laura K.