We asked for assistance and for a specific safety measure that was referenced in the Uhaul trailer attachment video to help secure the tow, however were told they didn't know what we were taking about. This caused lots of issues when trying to return the tow and having great difficulty getting the chains released. Customer service was not helpful at the location. Also had a random after hour service fee added to our bill with no explanation. We did not use any after hour services.MELISSAA H.
Moving Truck Rental in Chatham, NY at Richs Auto Service
(Distribuidor de U-Haul del vecindario)
Chatham, NY 12037
Services at this Location:
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb.: 8 a. m. - 11 a. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Chatham, NY 12037
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had a pleasant experience all through the process. I can't see any fault in the rental system.PHILIPW H.
Rich is very knowledgeable and personable. He is a great asset to U-Haul.alice T.
No on-site parking available. Van exterior was dirty/muddy and had heavy cigarette odor.JEFFREYD O.
Keep doing the same, very professional and friendly.ROBERTR G.
The 24/7 software ran EXTREMELY slow. Also, it took several trips into the service bay before the attendant told us to turn off the cell phone then reboot and try the process again. NOT mentioned in your literature. This return took almost 1 HOUR! A similar problem occured with a previous rental at another U-Haul location. Used U-Haul for convenience? Will travel a little farther for my next rental with a different company.Courtney M.
Rich always takes care of my needs quick and simple. Friendly service.ZACHARYJ D.
worked out good,good serviceDAVIDWARREN C.
3rd time I have rented from Rich and a great experience every timesusan B.
Everything was great. Very easy rental. Thank you!LIZF R.
I would have appreciated it if the owner of the shop had worn a mask in these Covid times. Other than that, the experience was excellent.richard D.
Rich the owner is very kind and courteous and this is and has always been my preferred uhaul station for all my moving needs. This is the first place I recommend when my friends are looking to move things.JASONN C.
Mr lanphear was very nice and made renting the van so easy.Glenn B.
Richie was there when said he would be. Great to start at 7:30 AM when everybody is sleeping. He provided good information regarding how to load my Corvette. I'd use this place again.claude J.
Your online drop off system sucks. Wouldn't accept my location from iphone and no way to manually input it. Without that, no way to complete the drop off process. Put on hold at your 800 service number for 10+ minutes then told â€œthere is a problem, call back laterâ€ and call ended. Never got to speak to a real person. Had to just drop key in return box and hope for the best. Terrible customer service from UHaul.BRUCEE W.
More info on restrictions when you use the on line sign in. I was late arriving and was locked out. Terrible system!Clifford G.
Rich was very helpful and knowledgeable. Good customer serviceJOHNWILLIAM C.
Rich is always very nice and explains everythingALAN S.
Clean, Friendly and very professionalVINCENTE T.
For contactless pickup you should make clear (where) the truck number is printed on the truck, and clarify it is not the license plate numberAdam L.
Very nice man..very professionalKEITHM A.
Thank youPatricia K.
After having a true NIGHTMARE experience using the poorly functioning U-Haul on line app at the Fairview Avenue location. I was rescued by Rich in Chatham location. He saved the day.MARGARETDANETTE K.
The app approval experience was poor. It took 25 minutes for someone to approve my rental using my smartphone. It was unclear when registering that the rental location would be of little help when choosing the digital experience.Matthew W.
Make sure when a truck is reserved for a particular location , make sure the truck is at that location. My location was changed and I had to drive a 3-hour round trip to get my truck and equipment.Russell D.