Customer Reviews for Richs Auto Service
(U-Haul Neighborhood Dealer)

963 comentarios

185 Hudson Ave   Chatham, NY 12037

(518) 392-2284

Horario de oficina

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(518) 392-2284

185 Hudson Ave
Chatham, NY 12037

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Good basic place to rent a truck. I needed a short-term rental for a couple of hours for an errand and this fit the bill. It's a truck rental run out of a local car repair garage, not Starbucks.

John P 
Clasificación:
3.0

Help lifting and guiding up the trailer

Gary R 
Clasificación:
5.0

We only needed to rent moving blankets , but it was reasonable cost and they were nice and clean !

ALAN S 
Clasificación:
1.0

This man is a known fraudster of long standing.within the local community, both by other u-haul owners and inclduing my son in law. . I was given ridiculous and unexplained charges. He never answered his phone during his so-called working hours and never after truck was returned. I returned the truck Thursday, when it wasn't due back til Saturday. It was clean, all blankets folded and clean and locked in cab so they wouldn't be stolen. I highly recommend avoiding this location at all costs!

Kate F 
Clasificación:
3.0

night drop off

JULIE T 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S 
Clasificación:
5.0

very simple drop off excellent service

JOHN S 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianne M 
Clasificación:
1.0

El cliente no dejó un comentario.

catherine m 
Clasificación:
3.0

Due to terrible cell service this location is difficult for pickup/dropoff. Unable to access ap and complete return due to poor cellular reception.

James B 
Clasificación:
5.0

Rich was very nice, efficient and had ample inventory.

John O 
Clasificación:
5.0

Rich really try's to take care of you. Nice to have a place nearby

DEAN J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G 
Clasificación:
5.0

El cliente no dejó un comentario.

LORING M 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M 
Clasificación:
1.0

Guy rushed me I was supposed to pick truck up at 230. He calls me and said it suppose to be 1230. And he was leaving at 230. So I went and got the truck witch he said was ready and empty so I'm driving and I here noise he left a hand truck in the back not tied down. He also said I had to have the truck back buy 730 pm. So I paid 300 buck for 6 hours when it's suppose to be buy the day witch is 24 hours worst service I've had with uhaul but gar

John D 
Clasificación:
3.0

Returning when the store is closed is a pain in the ass. No cell service

Scott D 
Clasificación:
5.0

Excellent experience.

Marjorie R 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY H 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda P 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET E 
Clasificación:
4.0

I paid $10 for blankets and there were none when we picked up the van. The shop was closed on Sun.

Deborah C 
Clasificación:
5.0

Need for customer to know that they must complete rental agreement on their phone if no one on site

CHRISTOPHER S 
Clasificación:
5.0

El cliente no dejó un comentario.

William S 
Clasificación:
4.0

El cliente no dejó un comentario.

hallie h 
Clasificación:
5.0

El cliente no dejó un comentario.

don t 
Clasificación:
4.0

I called the day before pick up to confirm my equipment was there. The owner could not have been nicer or more helpful. I had a Sunday pick-up and had to use my phone. He gave me tips on how to make that as seamless as possible and everything he shared was helpful, easy to understand and spot-on. Highly recommend this location for ease of use and access.

John B 
Clasificación:
2.0

The app for self check in is horrible and didn't work correctly (photos wouldn't upload, the ones that did took a very long time, my cell service was fine). I was charged a higher rate per mile than originally quoted plus some random fees that were not part of the original price.

Cary M 
Clasificación:
3.0

Old service station. Clean and organized, but obviously shoppers seen a lot of business over the years. Wonder if U-Haul admin could send the shop a little small neon Green. sign that says open. He could put it by the front door. There are several front doors and it was hard to tell, which was the entrance.

Braddock M 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn P 
Clasificación:
5.0

Very helpful

Chatham V 
Clasificación:
4.0

Dropped off after hours. Amber in customer service was very helpful in the return. I found the app difficult to use when submitting pics.

DOUGLAS B 
Clasificación:
2.0

The app check-out and check-in took way too long, and having a contact confirm you is a total pain in the ass. Will never do this again!!!

Kirsten S 
Clasificación:
5.0

Rich is great and super helpful.

Joseph W 
Clasificación:
3.0

Improve your website and app.

John H 
Clasificación:
3.0

After hours drop off. I barely had enough cell coverage to use the app.

John Z 
Clasificación:
5.0

Continue your high-level of service Thank you appreciated

tamara a 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence P 
Clasificación:
5.0

El cliente no dejó un comentario.

kim r 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan U 
Clasificación:
3.0

Your app was impossible to navigate. The return option was not available, even after I spoke with your chat assistant.

MARC D 
Clasificación:
3.0

The owner of this location entered my information incorrectly which lead to a giant headache through this entire process. He did his best, but the tech that U-Haul now utilizes is full of bugs, and it set us both up for failure. I think it's extremely unfair that U-Haul is asking only about this location. Their system has a glitch that said I had stolen the vehicle and hadn't been allowed to rent through them since April 2024. September 21st was the first time I've used U-Haul…. They as a company failed, the owner of this location can not be responsible for the entire mess. Uhauls App is complete garbage and relying on it to take care of the rental process is insane. This was an extremely stressful process and I will not be coming back to U-Haul. From beginning to end, this was a poor experience. Find somewhere that rents with paper and you have a face to face agreement on the contract. I'd rather pay a stranger to borrow their personal vehicle than try this process again.

TIMOTHY C 
Clasificación:
5.0

As always, a perfect example of a business.

DANIELRICHARD D 
Clasificación:
5.0

I've rented from u haul many times before. This time I needed a car hauler for a one way trip. Haulers are few and far between and finding one was difficult. U haul in Leeds NY worked for me finding one. I had to drive over to Chatham NY to pick it up. It was ready and the transaction was effortless. The 800 mile trip went flawlessly! My wife even enjoyed driving during the trip. Not much more to add..just keep up the great service!

Dennis D 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN N 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy J 
Clasificación:
5.0

very convenient well run and friendly

William A 
Clasificación:
3.0

Remind them that if using self check on top reactive it before. Hand. You must have location open on your phone. I needed help and Robert on the phone saved the day!!!!

judith t 
Clasificación:
2.0

I brought my trailer back before the stated time. 10pm...I believe I dropped it off at 8 (ish). I was charged an after hours fee of $20. I COULD NOT put it back where I got it from, because another customer parked their return partially in the way of my spot. I am pissed off that this is how it is handled. It was OBVIOUSLY not my choice.

Craig S 
Clasificación:
1.0

I was given a truck that needed transmission maintenance and had to switch trucks a mile into my trip. The customer service worker told me that U-haul flagged the truck for transmission maintenance and it was still rented to me. Extremely unsafe, negligent, and I will be in further contact for recompense

Joseph E 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin H 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M 
Clasificación:
5.0

El cliente no dejó un comentario.

john b 
Clasificación:
1.0

The truck that was rented had NO BRAKE LIGHT OR TURN SIGNAL LIGHT ON THE LEFT HAND SIDE which we discovered while on the highway. THIS IS GROSS NEGLIGENCE AT ITS BEST! This truck should have been inspected to make sure it was in proper working order before being put in service. Not only did Richs Auto Service put our lives in danger but other motorists as well.

PAULA W 
Clasificación:
5.0

The process to check equipment back was not working due to no WiFi signal at site , I had to call U-Haul to check it in .

Efrain H 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNEROBERT S 
Clasificación:
5.0

El cliente no dejó un comentario.

tamara a 
Clasificación:
5.0

The app is horrible to use. The dealer was super helpful, I've used this location many times.

Joseph H 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri W 
Clasificación:
5.0

El cliente no dejó un comentario.

David M 
Clasificación:
4.0

El cliente no dejó un comentario.

linda l 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLE W 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly S 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie C 
Clasificación:
5.0

El cliente no dejó un comentario.

CHris G 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P 
Clasificación:
5.0

Rich has always been helpful anytime I’ve needed a rental

KIMBERLY R 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH m 
Clasificación:
5.0

Excellent service as usual. Rich is great to deal with.

karen r 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K 
Clasificación:
4.0

El cliente no dejó un comentario.

susan z 
Clasificación:
5.0

El cliente no dejó un comentario.

Loring M 
Clasificación:
3.0

El cliente no dejó un comentario.

Franziska H 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary V 
Clasificación:
5.0

Update your computer system to make the process go quicker so if you reserve it keeps your license and card on file for 1 year so returning customers who use uhaul for biz can get in and out...or have biz accounts for us commercial accounts

Richard P 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanja D 
Clasificación:
2.0

The service to do a mobile check in is awful. Please allow time for a longer check in. Maybe a better router or or WiFi system should be in place. Tell your customers this!

Ashley R 
Clasificación:
5.0

Easy helpful efficient

John O 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J 
Clasificación:
4.0

El cliente no dejó un comentario.

susan m 
Clasificación:
2.0

He gave us wrong information about adding a driver. He didn't have a printer to print out paperwork for my drivers . We didn't find it a good place to work with. We also found the app almost impossible to use when returning van . We had several texts the next day spoke to three different agents . Honestly you make this so hard for customers .

Mark C 
Clasificación:
4.0

El cliente no dejó un comentario.

linda l 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner J 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISONJOSEPHINE H 
Clasificación:
5.0

It was a smooth process from start to finish.

Robert S 
Clasificación:
4.0

El cliente no dejó un comentario.

THEODORE L 
Clasificación:
5.0

Location owner is very pleasant and highy competent. I always make a point of renting a vehicle from him.

STEVENJ O 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L 
Clasificación:
5.0

Reat

Avinish S 
Clasificación:
5.0

Genial

Avinish S 
Clasificación:
5.0

rental trailer worked perfect for me. Have known Rich for years so it was a pleasure visiting with him while he set up the rental.

Bob H 
Clasificación:
3.0

Truck was very dirty, and when I suggested the man give me a mop, and I'll clean it, he replied, in less than a polite way. I don't have a mop. He wouldn't give me another truck that was on the grounds because, he said, it wasn't that truck's turn in the rotation.

dan o 
Clasificación:
1.0

Don’t charge people cleaning fees when it’s raining all day and there’s no way to not get some wetness or some foot track on the truck bed..come on.

William F 
Clasificación:
5.0

El cliente no dejó un comentario.

john r 
No se han enviado comentarios para esta ubicación.
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