We asked for assistance and for a specific safety measure that was referenced in the Uhaul trailer attachment video to help secure the tow, however were told they didn't know what we were taking about. This caused lots of issues when trying to return the tow and having great difficulty getting the chains released. Customer service was not helpful at the location. Also had a random after hour service fee added to our bill with no explanation. We did not use any after hour services.
MELISSAA H.
Customer Reviews for Richs Auto Service
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I had a pleasant experience all through the process. I can't see any fault in the rental system.
PHILIPW H.Rich is very knowledgeable and personable. He is a great asset to U-Haul.
alice T.No on-site parking available. Van exterior was dirty/muddy and had heavy cigarette odor.
JEFFREYD O.Keep doing the same, very professional and friendly.
ROBERTR G.The 24/7 software ran EXTREMELY slow. Also, it took several trips into the service bay before the attendant told us to turn off the cell phone then reboot and try the process again. NOT mentioned in your literature. This return took almost 1 HOUR! A similar problem occured with a previous rental at another U-Haul location. Used U-Haul for convenience? Will travel a little farther for my next rental with a different company.
Courtney M.Rich always takes care of my needs quick and simple. Friendly service.
ZACHARYJ D.worked out good,good service
DAVIDWARREN C.3rd time I have rented from Rich and a great experience every time
susan B.Everything was great. Very easy rental. Thank you!
LIZF R.I would have appreciated it if the owner of the shop had worn a mask in these Covid times. Other than that, the experience was excellent.
richard D.Rich the owner is very kind and courteous and this is and has always been my preferred uhaul station for all my moving needs. This is the first place I recommend when my friends are looking to move things.
JASONN C.Mr lanphear was very nice and made renting the van so easy.
Glenn B.Richie was there when said he would be. Great to start at 7:30 AM when everybody is sleeping. He provided good information regarding how to load my Corvette. I'd use this place again.
claude J.Your online drop off system sucks. Wouldn't accept my location from iphone and no way to manually input it. Without that, no way to complete the drop off process. Put on hold at your 800 service number for 10+ minutes then told “there is a problem, call back later†and call ended. Never got to speak to a real person. Had to just drop key in return box and hope for the best. Terrible customer service from UHaul.
BRUCEE W.More info on restrictions when you use the on line sign in. I was late arriving and was locked out. Terrible system!
Clifford G.Rich was very helpful and knowledgeable. Good customer service
JOHNWILLIAM C.Rich is always very nice and explains everything
ALAN S.Clean, Friendly and very professional
VINCENTE T.For contactless pickup you should make clear (where) the truck number is printed on the truck, and clarify it is not the license plate number
Adam L.Very nice man..very professional
KEITHM A.Gracias
Patricia K.After having a true NIGHTMARE experience using the poorly functioning U-Haul on line app at the Fairview Avenue location. I was rescued by Rich in Chatham location. He saved the day.
MARGARETDANETTE K.The app approval experience was poor. It took 25 minutes for someone to approve my rental using my smartphone. It was unclear when registering that the rental location would be of little help when choosing the digital experience.
Matthew W.Make sure when a truck is reserved for a particular location , make sure the truck is at that location. My location was changed and I had to drive a 3-hour round trip to get my truck and equipment.
Russell D.Next time, do not tell me to go to Chatham, then to Hudson, then to Lee, then back to Chatham. Worst experience ever
Edmund L.I showed up after hours to drop off my UHAUL equipment and there happened to be a Uhaul representative there. He was very helpful with assisting me with maneuvering the truck and dolly to a better parking spot.
Adelia D.Was the truck clean? It hadn't been through a car wash, there was a ( spilled coffee?) stain on the console, Doritos and an empty soft drink can on the floor. I was only allowed to submit one photo. This location closed at 11AM. I began making phone calls to U-Haul shortly before that time to make sure that I would be able to pick up the truck at 2 PM. The original renter was also trying to get answers at the same time. There seemed to be some confusion , as different people at U-Haul gave us different answers. Rich was helpful in giving me the number for Dispatch/traffic control in Albany, NY. Eventually, when I tried to pick up the truck, Kim at that location gave me the access code for the key box after spending almost another hour entering and re-entering my info, numbers, etc. only to have my session expire multiple times and being told they couldn't verify my location (location services on my device were turned on.) I arrived there by 2PM and left there about 3PM. The process was difficult and time was wasted. We were told it would be simple to have an alternate driver pick up the truck for the original renter, who was over four hours away. After I picked up the truck, the contract was in my name. It would be great if you could get all of your personnel on the same page.
David G.Because a truck I rented wasn't available at the location I rented it at customer service set me up with the same truck at a different location over 20 miles away. At that time they agreed to adjust the mileage charge to compensate me for the mileage and inconvenience, I agreed. When I went to pick it up the website charged me the original mileage over double what they had told me. When I spoke to someone at the site he informed me that is the way it was because he was the only U-Haul place around and the he owned the other 2 they were locale. He also informed me I could not leave a vehicle while I had the truck. Even though he may be the only game in town I am searching other places because I have to move again in about 12 weeks this was a temporary move while we renovate our own home, I do not want that experience again.
Randy R.Tell the dealers charge for parts what's is asking on websites don't charge double they amount
farhan M.Rich provided excellent service!
Michael S.Very knowledgeable staff at this pick up location
John L.Guy was so nice and helpful. On the phone and in person. This is the way to go when moving. Made it so easy with the ramp and the truck was easy to deal with mechanically. We did our move in half the time we expected. I would definitely come back and work with this Uhaul location again after I experienced how easy it was to rent and deal with the truck.
susan B.I can't say enough good things about the owner, Rich (never met him until this rental). Not only is he an all-around nice person, he went above and beyond to make sure I got what I needed. I mistakenly ordered and rolled out of the parking lot with the wrong trailer (my oversight), and when I realized it 20 minutes later, I immediately called Rich. He had already closed for the day but told me not to worry, he had the right trailer for me and I should turn around and come back. This was a hot, humid Saturday and I know he needed to get home, but he greeted me with a smile when I returned. I'm very thankful for his excellent customer service - in a time when more people seem on edge, it's so nice to know there are people like him out there! Thanks, Rich.
TIMOTHYS M.Clean up the place.
Mallory M.I was un able to fit the 5'x 10' utv on the 6'x12' trailer because the opening of the gateway was less than 5'. I paid to remt a trailer that was useless to me. The design of the trailer is poor and now I'm out the rental and insurance fees. I'm not a happy customer at all.
MARKL T.Your pricing is very misleading. At advertised $19.95 a day and I only used the van for about four hours and about 80 miles. The final bill was four times more than the $19.95. I would think long and hard before renting again.
FRANKLINJ M.Nothing, everything was great.
david S.The drop-off instructions need to be better and clearer, given that the location is not staffed during even the normal business hours for most establishments. Also, the proprietor attributes to the "system" the recording of the time when the vehicle is officially signed out. However, I know that I did not get off a conference phone call until several minutes after 12:00 and had to use the bathroom and dress before collecting a family member at the house and then driving at least 12 miles . I do not believe for an instant that I managed to get there and give payment authorization by 12:30. Those extra minutes really made a negative difference in getting the truck back in time. I think the "system" must be rather arbitrary - perhaps assigning 12:30 to any time after 12 and before 1:00. This may seem trivial but when mornings are involved, minutes count. The equipment was in relatively clean, in good condition and drove well. It is clear that the proprietor knows vehicles. I am not sure whether I was up-sold a bit because the appliance I was transporting perhaps did not need to stand up in the truck, but it was good to have a ramp. This location is very very very convenient!
Cynthia O.Great service. Went the extra mile to make sure everything was safe and secure for towing.
Brian T.I was charged about $16 for going past a mileage limit..,I was unaware of the limits And I was surprised by the charge. I would have established my mileage needs as part of the contract. I found this frustrating.
D M.This is my third rental from this location. Always the best!!!!
mary M.Excellent service! Would definitely use them again and recommend then to all I know
Charles N.The staff on the phone was horrible did not receive any pads except for 10 in 1 container then your company tried to act like I still had your containers and charge me another month's worth of service because they didn't know what they were doing at the office to put in that they were return a hassle again they only told me I need it one container they were wrong I need it to it would been cheaper for me to use Au haul truck I wouldn't recommend your company to anyone you don't know what you're doing your staff is rude and it cost way too much money....
Ida R.Nothing it was good
Brenda J.Top notch service and impeccable vehicle.
Deborah C.